Property Management Services Research Articles

“Hard” and “Soft” Privatization of Municipal Housing: A Case Study of the Warmia and Mazury Province in Poland

Abstract Public housing privatization has changed the ownership and management patterns in Europe, leading to the emergence of many housing properties with a mixed (public-private) ownership structure. This study investigates the actual privatization degree of ownership and management in public-private housing condominiums (PPHCs) in Poland. In particular, the dependencies between these two types of housing privatization were identified. To achieve the aim of the study a multi-stage research methodology was applied, which was based on the triangulation of research methods such as questionnaire interviews, cluster analysis (using the agglomeration technique and Kohonen artificial neural network), and correlation analysis. Empirical research was conducted on the sample of the 30 largest municipalities from the Warmia and Mazury Province in Poland. The results showed different quantitative characterization and rather loose dependencies between the privatization of ownership and management of municipal housing in the sample of municipalities. This did not allow us to confirm the hypothesis that the privatization of ownership of municipal housing stock in PPHCs under study adequately drove the privatization of management in these properties. Therefore, the analysis of social, managerial, and institutional barriers to the privatization of property management services in PPHCs was recommended as a direction for further research.

Property management services under the Malaysian Valuers, Appraisers, Estate Agents and Property Managers Act 1981 and the Property Management Standards

Purpose Although a regulatory framework was established in Malaysia to govern practising property managers, the satisfaction level on residential property management remains low. This unfortunate situation necessitates a review of property managers’ job scope and their current standards of practice. Hence, this study aims to investigate the correlation between the performance of property managers in residential property management job scope and resident satisfaction. Design/methodology/approach The scope of work in property management services was first identified through a review of existing research and literature on property management. Subsequently, a survey questionnaire was administered, and the data collected was analysed to determine the relationship between the performance of the scope of work in residential building management and resident satisfaction. The research data was obtained from occupiers of residential properties and the findings formed the basis for research with an objective to enhance current property management practice. Findings Residential buildings represent the major building stocks of the country. The research showed that a majority (7 out of 9) of the identified scope of work significantly influence and affect resident satisfaction. Additionally, the logistic regression analysis outcome further confirms that the performance of maintenance management is a significant predictor of resident satisfaction. Originality/value This research identifies the critical scope of work in property management services which affects resident satisfaction. It also suggests various recommendations to improve property management services to achieve a higher level of resident satisfaction.

Innovation and Application of Modern Property Management Mode Combined with Internet Technology

Abstract Recent advances in Internet technology have revolutionized the property management industry by integrating intelligent systems. This paper examines the Impact of face recognition technology, notably the A-2D2PCA algorithm, on enhancing management efficiency and security. Our study combines experimental simulations and system analysis to evaluate the technology’s application in property management, revealing a notable increase in face recognition accuracy to 72.85%. Analysis of 300 real estate projects demonstrates that implementing face recognition can significantly boost the quality of property management services, with companies offering high-quality services seeing a 53.79% increase in market share. The findings suggest that face recognition technology elevates management efficiency and security and enriches residents’ living quality, offering innovative directions for the growth of the property management sector.

The identification of subjects ‘foreign relatedness’ of civil legal relations from the perspective of cases

During the trial supervision procedure, the judge did not specify whether the case was determined as a foreign-related case because the applicant had American nationality. Rather, the judge only explained the “service of process and periods” of the foreign-related judicial procedure. The judge believed that the applicant had a fixed domicile in China, which was involved in the case, where the heating fee and property fee were disputed so the legal provisions on foreign-related procedures without a domicile within the territory of the People's Republic of China did not apply to the “service of process and periods”. To further explain the case, the applicant completed the purchase contract in September 2004 and the property management service agreement in November 2004. The applicant completed the Oath of Allegiance and acquired its American nationality on November 28, 2006. The applicant owed the property fee and heating fee for the period from January 1, 2006 to December 31, 2016. In terms of time, the applicant had owed property fees and heating fees for nearly a year as a Chinese national and had owed property fees and heating fees for more than nine years as a US national, which means that during the period when the arrears of property fee and heating fee occurred, the nationality of the applicant changed from Chinese to American.

Potential impact of property management on the market value of dwellings in multi-owned housing

The expanding role of property management services and the increasing share of multi-owned housing in many housing markets raises issues concerning the impact of such services on property value in this sector. The presented study investigated the potential impact of property management on the market value of dwellings in multi-owned housing developments. This impact was identified based on estimated implicit values of the extracted common property attributes dependent on property management services. An original research methodology tailored to the institutional arrangement in multi-owned housing developments was used, involving the estimation of hedonic regression models. Empirical research was conducted on representative samples of multi-owned housing developments in the housing market of the city of Olsztyn, Poland. The results showed that common property attributes such as building condition, building accessibility, cleanliness and orderliness, and land development significantly influenced dwelling prices and thus their market value. In extreme cases, the cumulative potential impact of property management services estimated on this basis can reach up to ca. 30% of the dwellings’ value. These findings have far-reaching policy and practical implications for urban development policies, including the built environment, land use and local housing, as well as for housing market investors and developers, homeowners associations, dwelling owners and property managers. Hence, it is recommended to expand research on this topic to other housing markets functioning in different institutional arrangements.

Promotion or inhibition of different incubation services? Evidence from government funding of China

Purpose The purpose of this paper is to investigate the relationship between the characteristics of the incubation industry, government funding, and the intensity of funding for different services. Because the incubation industry has particular characteristics, government funding varies for different services, and its intensity varies with service. Design/methodology/approach Government funding is classified as incubation subsidy and incubation incentive. Besides, incubation services include property management, business mentoring as well as investment and financing. Based on this, this study examines the influence mechanism of different subsidy and incentive on incubation services by using the generalized propensity score matching method. Findings The empirical results show that subsidy and incentive have an inverse-U shape effect on property management service, but a linear effect on business guidance service. Furthermore, subsidy does not affect investment and financing service, but incentive that can have a significant impact. Originality/value The theme of government funding and incubator services plays an important role in helping entrepreneurs expand their businesses. Incubation subsidy and incentive can provide important support to help enterprises obtain more preferential loans, technical services and technical support in the incubator. Applying it to incubator services can provide better technology and entrepreneurship guidance. These services can help new entrepreneurs understand products and markets, and how to develop more successfully in the early stage. In short, incubators supported by government funds can provide important support to entrepreneurs to help them successfully realize their business plans.

An International Comparative Study on the Resilience of Urban Communities after COVID-19 Pandemic: A One-Year Case Study between Lanzhou, China and Sarajevo, Bosnia and Herzegovina.

After the prevailing of the COVID-19 pandemic, urban communities around the world took initiatives to bring their cities back to life. In this research, 45 indicators and 55 elements were selected to make comparisons between urban communities in Lanzhou, China and Sarajevo, Bosnia and Herzegovina from five dimensions of social resilience, economic resilience, institutional resilience, infrastructural resilience, and community capital resilience. At the same time, the ArcGIS platform tool was used for spatial interpolation analysis. In this paper, the inverse distance weighting (IDW) method was used to carry out the spatial analysis of the perceived resilience of the two cities. Due to the heterogeneity of the neighborhood physical environment, operation and management mode, individual attribute characteristics, and internal relations, the resilience of the two urban communities showed disparity in different dimensions. Overall, the communities with good urban property management services, high-income owners, and the convenient transportation have stronger resilience in the face of pandemic. On the contrary, scattered communities, which are scattered in the inner cities, lack effective management, and based on unstable employment, people become the most affected by the epidemic with the lowest resilience power. The importance of social capital, represented by community understanding, identity, and mutual help and cooperation between neighbors, is highlighted in the resilience assessment of the two cities, respectively, in the East and West, indicating that to build more resilient cities, in addition to improving government management and increasing investment in urban infrastructure, building the residents' sense of belonging, identity, and enduring community culture is even more important in the construction of resilient cities.

Intelligent Community and Real Estate Management Based on Machine Learning.

When studying intelligent community and property management system, network service has an important impact on intelligent community construction and property management service. How to use machine learning and other technologies to improve the network service of intelligent community and integrate it into real estate property management is worthy of further research. This paper introduces the basic model of machine learning and proposes a network data prediction model based on time series. For the time dimension, an improved prediction algorithm model of machine learning is proposed. For mobile data allocation, from the perspective of ensuring the current and future continuity of the spectrum after spectrum allocation, this paper proposes a spectrum allocation algorithm based on the joint measurement of time domain and frequency domain. In addition, the VP-tree algorithm is used to construct the spatial vector relationship of the intelligent community. At the same time, in the time trend and periodicity of the mobile data in the intelligent community network, the attention mechanism is introduced to realize the distribution of mobile data and traffic prediction in the intelligent community by machine learning. This paper analyzes the requirements of the property management system, designs the property management information system including the field subsystem layer, data acquisition layer, and cloud service layer, introduces the property management module and customer service module in detail, and carries out the system test. The test results show that the system runs well. Finally, aiming at the problems existing in the property management industry, this paper puts forward the development strategy of property management.

Profiling of Universitas Ciputra Surabaya Student Satisfaction with Property Management Services

Increasing competition in service quality, universities must be responsive in providing services to students, because student satisfaction is the top priority for highest education. This study aims to see how much the average level of respondents to the quality of Universitas Ciputra Surabaya Property Management services. Measurements were made using the servqual instrument, namely Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The analysis used in this research is descriptive statistics. The population in this study were active students at Universitas Ciputra Surabaya with a sample size of 186 people. Based on the results of the analysis that has been carried out, it is known that the level of satisfaction of the respondents with an overall average value is 3.97. And of the five factors used, only the Assurance factor gets an average score above 4, while the other four factors get an average score below 4 in the order Tangibles, Reliability, Responsiveness and Empathy as the factors with the lowest level of satisfaction.

Discipline and Inclusively Repress: The Hybrid Governance of Housing First Tenants

ABSTRACT Housing First is a popular model of homeless services that has transformed urban governance across the globe. Scholars have praised Housing First as voluntary care or criticized it as a disciplinary intervention. Both perspectives offer a partial account of Housing First case management. I extend those studies with interview-based research that conceptualizes U.S. Housing First as a hybrid form of homeless governance that exercises control through discipline and inclusive repression. Government authorities contract Housing First providers to reduce public expenditures by rehousing chronically homeless people. Case managers make disciplinary interventions until tenants are confronted with an eviction. At that point, service providers use inclusionary repression to sustain market exchanges by selectively disenfranchising tenants and rendering them pliable to disciplinary interventions in the future. This paper advances homeless scholarship by showing how, as a publicly subsidized property management service, U.S. Housing First buttresses urban housing markets through hybrid governance.

Knowledge management and modern digital transformation of the property management industry in China

PurposeIn the current urban and increasingly digital/information era, the service of property management towards residents is of key importance to the well-being of society, which is especially well reflected in its role during the COVID-19 pandemic in China. However, professional knowledge management (KM) has yet to be applied to the daily operation of the property management companies in this sector. The authors posit that introduction of KM concepts to property management at this time would significantly help facilitate the transition of traditional property management towards a higher and more effective value-added service model. From the perspective of KM, this study aims to offer both a theoretical and practical analysis of such a novel business model for companies in the property management industry.Design/methodology/approachGiven the current status quo of property management, the authors integrate theories from both KM and information-digital management to qualitatively analyse the challenges and difficulties companies are facing and importantly offer practical suggestions for the centralization, digital-information platform establishment and service innovation.FindingsFollowing the analysis of KM and digital-information modeling, the authors identify three main challenges facing property management services offered in the current digital society including market fragmentation, lack of digital platforms and the absence of a unitary service model. Therefore, the authors propose strategic solutions to resolve these aforementioned problems. Specifically, the authors suggest centralizing property management service, the establishment of a KM-based digital platform and the upgrading of the service model, towards offering a new impetus for the development of companies in property management.Research limitations/implicationsThe authors offer essential guidelines derived from knowledge and information management and explore their implications both from a theoretical, as well as pragmatic/practical perspective that overall would support property management companies’ crucial transition from the traditional service model to a more digital-based foundation, and hence, provide a higher value-added service for the residents.Originality/valueThe current study is one of the first attempts to analyse property management services from the perspective of KM with digital transformation enabling its transition to an information-based internet of things infrastructure. The study not only offers practical guidance to the business of property management but importantly, also contributes to the theoretical underpinnings of KM especially as related to secure serviceability, well-being, security and efficiency of the residential environment by integrating people, place, process and technology.

Digital Transformation of Forest Services in Finland—A Case Study for Improving Business Processes

This case study introduces an innovation and development concept for agile software tools for the improvement of the productivity and customer experience of forest services. This need was recognized in the context of the opening of forest data and the development of service platforms for a forest-based bioeconomy in Finland. The forest services that were studied covered a continuum from a single type of work, e.g., soil preparation and young stand management through timber procurement, to comprehensive forest property management services. The study concentrated on the needs of micro-, small, and medium-sized enterprises (SMEs), which provide either retail- or business to business (B2B) services as sub-contractors. In addition, the challenges and bottlenecks in service processes detected by other stakeholders were considered. The prevailing service processes were conceptually modelled in order to search for opportunities for improvements in business and ecosystem services, i.e., agile software concepts. For example, we examined whether it would be possible to create opportunities for flexible operational models for precision, resilience, and protection of valuable microsites in forests. These software concepts were developed and evaluated in co-operation with the stakeholders in a co-creative workshop. The technological feasibility and commercial viability of the concepts, as well as the desirability for the customer were considered. The results of this business development process—i.e., agile software concepts and their anticipated benefits—were provided for further evaluation. In addition to the practical implications of this kind of innovation process tested, the potential of these kinds of agile tools for the further development of knowledge-intensive service processes was further discussed.

On the Property Management Services Ordinance of Hong Kong: concerns and implications

PurposeThis paper aims to examine the concerns and implications of the recently enacted Property Management Services Ordinance (Cap. 626) (PMSO) of Hong Kong.Design/methodology/approachA review was undertaken to identify the characteristics of the property management-related legislation of common law jurisdictions similar to Hong Kong, which include Australia, Canada and the United Kingdom. Then, the development of the property management-related ordinances in Hong Kong and the key features of the PMSO were examined. Finally, a case study was conducted to demonstrate the potential problems of the PMSO.FindingsThere are various kinds of legislative controls on property management services in the above common law jurisdictions. The PMSO, which is the first to regulate property management services providers through a licencing system and introduce control on training and professional development, imposes limits on freedom of contract and self-regulation of professionals. Potential problems with the implementation of the PMSO are also revealed.Research limitations/implicationsThis research analyses four common law jurisdictions. Property management services contracts in these jurisdictions are subject to governance by their case laws and market operations.Practical implicationsBy virtue of the new licencing system of the PMSO, property management services contracts in Hong Kong become a new kind of specific contracts.Originality/valueThis paper illustrates the relationship between freedom of contract and public benefit. It contributes knowledge to the area of government policy formulation in property management.

Property Management Services of Different Village Clubhouses: Basis for an Improved Quality Model

The study aims to assess the property management services of Village Clubhouses as the basis for an improved quality management model. It sought to establish the profile of the customers that will represent the sample in the study, that helped identify the level of perception and compare the results to the level of expectation and the gaps of service quality using the SERVQUAL framework. The study determined the significant difference between the level of expectation and level of perception of service quality, respectively. 
 The result showed that the level of perception was low and that expectations were not met after the service have been experienced. The levels of perception vary based on their interest, the number of usages, and the facility being used; and the level of perception changes over time. The current findings call for emergent attention from the property management services company to take appropriate service performance and physical resource structure and monitor such to improve service quality to customers and employee performance.

ESTABLISH A CUSTOMER PROPERTY SERVICE STRATEGY FRAMEWORK

The property management services sector in China is developing rapidly, contributing significantly to employment and income. We have made recommendations for service differentiation and low costs so that even with limited resources, property management services can distribute their services effectively, reduce unnecessary costs, and implement an optimal plan. This study helps property management service providers understand the needs and expectations of customers because it is a key factor contributing to the success of the business. Based on the consumer and service quality (SERVQUAL) theories, this study applies the fuzzy Delphi method (FDM) and the analytic hierarchy process (AHP) method to construct a quality evaluation scale for property management service companies and determine key property management service items that are valued most by customers and operators in this sector. The results show that it is feasible to determine accurately factors that are used to quantify the competitiveness of the existing market and identify improvements to ensure a win–win situation for both customers and companies in this sector.

Цифровизация налогового администрирования в России: проблемы и перспективы

The article discusses the issues of digitalization of tax administration in Russia. An assessment of the current situation in the informatization of the activities of tax authorities is given, showing significant results achieved by the Federal Tax Service of Russia: software systems ASK VAT, online cash registers, digital services for taxpayers, etc. It has been established that the tax service is the largest aggregator of a large pool of information used both by the service itself and provided to the databases of ministries and departments interacting with it. The problems that reduce the efficiency of the functioning of the information system of the tax authorities of Russia are identified, the main of which is the duplication and sometimes discrepancy of information about the same objects and events. It has been substantiated that a promising direction for the development of informatization of tax administration in Russia should be the creation of an interdepartmental information database that integrates management bodies, treasury, banks, customs, registration centers, accounting and property management services, land resources, etc. into a single information space.

The Heterogenous Demand for Urban Parks between Home Buyers and Renters: Evidence from Beijing

Many studies have confirmed that there is demand among urban residents and renters for urban parks. Moreover, as renters and home buyers have very different levels of ownership over their housing resources, their demands for amenities can be heterogenous. To discover and identify such heterogeneous demands is worthy of attention. Using the micro-housing resale transactions and listing data for housing leases in Beijing during 2019, this paper explores the difference between the demand for urban parks among home buyers and renters outside the community from the perspective of the internal quality of the community by using the hedonic price model (HPM). Specifically, from the dimension of the property management service fee and greening rate, we find that for home buyers, compared to residents living in relatively poor-quality communities, a better-quality community will reduce the demand for urban parks outside the community. Conversely, for renters, the higher the quality of the community is, the higher the demand for urban parks outside the community will be.

Research on Application of Network Technology in Service Marketing Strategy of Property Management Company

Property management service is a new emerging industry in the development of modern society. With the continuous improvement of people’s living standards, people’s requirements are also increasing on the property management services quality, which makes the marketing strategy of modern property management services more and more important. At the same time, the continuous development of computer technology also provides more choices for marketing strategies. Property management is an activity that includes management and service, whill the essence of property management is service. How to do a good job in property management service marketing has become the core strategy for property service enterprises. This paper scientifically analyses the characteristics of modern property management services, and then it discusses satisfaction analysis in detail and the application of network technology in service marketing strategy of property management company. Finally, some strategies are put forward.

Evaluation of the Human Settlements Environment of Public Housing Community: A Case Study of Guangzhou

With the improvement of social housing policies and an increase in the quantity of public housing stock, issues such as poor property management service, poor housing quality, and insufficient public services remain to be resolved. This study focuses on the human settlement environments of public housing communities in Guangzhou and establishes an evaluation system containing built environments and housing environments satisfaction criteria. In our analysis, the evaluation system was modified using data collected from surveys through factor analysis, which reduced dimensions to the indoor environment, the community environment, and social relations. Moreover, multivariable regression analysis was performed to identify the differences of needs among residents with different living environments and family backgrounds. The result shows that housing area, transportation resources, and public services have met the basic needs of residents who were generally satisfied with the community environment of their public housing. However, acoustic insulation and community amenities in the city were found to be relatively poor and still have space for improvement. Further, requirements on indoor housing environments and social relations of residents living alone need more attention. Specific recommendations based on this study can be used as a reference for future public housing construction and improvements.

Diversification of Property Managers’ Fees and their Determinants - The Case of Poland

Abstract The article aimed to determine (1) what factors affect the rates of property management fees (2) and to examine whether the rates declared by managers can be an essential factor in the segmentation of the property management services market. The research has been divided into two stages. First, the review of the literature allowed us to elaborate a list of factors affecting the rates for property management fees. Then, the research was based on the analysis of the results of questionnaires obtained from property managers. We gathered a sample of 368 responses, which enabled us to use the analysis of variances. This statistical method was utilized to answer the second research question.