“You never listen, but I and many others wish you would!” No, this is not your mother talking. It’s a comment from an anonymous reader and is one of hundreds of opinions about the PREP program that the editors and staff of the program are reviewing. In fact, we do listen. Many of the improvements that receive praise from readers today resulted from the feedback given by previous readers.Your comments come in from many directions. A large number of observations are on the answer cards that readers send in after taking the quizzes in Pediatrics in Review or answering the Self-Assessment questions. Of course, many of these comments concern particular questions and are specific to those, but there are plenty of observations that pertain to just about every aspect of the program. Other comments are sent electronically through the Rapid Response feature of the journal online. That modality allows us to produce a response and get it online in a timely fashion. Some readers prefer to send their remarks directly to the editorial office. However the comments reach us, we read them, appreciate them, and try to act on them.Here is one example of the way your feedback will make a change. In keeping with current trends for recording continuing medical education credits, we had changed our previous policy to one in which answers to the journal quizzes had to reach us by December 31 to be included in that year’s total. The feeling was that if this December’s credits ended up in next year’s total, it would all even out in the long run. That decision did not sit well with the sensibilities of our subscribers; we received four pages of impassioned requests to allow a little more time, so people receiving their journals in mid-December still could get credit for that issue in the same year.We heard you! Answers postmarked by January 31, 2003, will be accepted for credit in the year 2002. That system not only allows another month for reading the journal, but also eliminates the problem of slow mail, which has been a concern of our overseas readers. (Of course, answers also can be submitted online, where the same deadline will apply.)Readers’ comments range from global observations to very specific criticisms. Some are harder to reconcile than the example just cited. Pretend you are the editor trying to satisfy these readers: “Articles too long. Be succinct and explicit.” “I disagree with those who desire the shorter articles. A good review might as well be as close to definitive as possible!” Or these: “I love the new format!” “This new format is very hard on the eyes.” Because the backgrounds, tastes, and even visual capabilities of our readers are so varied, it is impossible to please everyone.However, even when the comments seem to contradict each other, we try to glean opportunities for improvement. For example, we are examining the reproducibility of various color combinations in the new format and may have to change those that are copier-unfriendly. Contrasting opinions also tell us that we must stay flexible. That is why you can read the journal in print or online and why you can take the Self-Assessment on paper, online, or via CD-ROM.Some comments point out inaccuracies. We take these observations very seriously, and periodically you will see corrections in the journal. Some of the errors are typographical and others are substantive, but all need to be rectified. Our intention is to correct them all, with apologies for the inevitable lag time. Again, even that delay can be reduced through use of the Rapid Response feature.We urge you to keep the constructive criticism coming and promise that we will listen. Every article and question that goes out to you has undergone a rigorous process of editing and revision. Your perusal allows more than 70,000 additional sets of eyes to refine the result and perhaps detect things we did not see. Sending us your comments means that you are reading what we wrote and care enough about what we are doing to share your opinions.In closing, I must point out that large numbers of your comments tell us how much you appreciate, gain from, and even enjoy the PREP program. At present, my favorite comment is this one: “Your excellent article on unusual symptoms associated with intussusception made it possible for me to diagnose this condition in a 5-month-old infant, which actually saved his life. The baby had unusual lethargy and somnolence. Thank you.” Thank you! That’s why we’re here.