I had the great fortune of listening to Sandy Jeff's keynote address at the Australian College of Mental Health Nurses Conference on the Gold Coast last year, and have just finished reading her remarkable book Flying with Paper Wings (Jeffs 2009). Both listening to and reading her work gave such a strong insight into Sandy's personal experience of mental illness and the treatment provided by the mental health system. Her experiences are poignant and moving, and offer so much to mental health nursing in its ongoing quest to become a consumer-focused profession. During her keynote, Sandy made a simple but powerful statement: ‘Treat the brain; communicate with the mind’. These words resonated with me as a reminder of the humanity that is core to quality mental health nursing practice. Through her speeches and her writings, Sandy articulates her belief that mental illness does exist and has a biological cause. Many mental health nurses would support this view, but many others would disagree. Mental health nursing often celebrates its diversity, and this includes different, often opposing views about whether mental illness actually exists, and if so, whether its causes are biological, social, psychological, or a combination of these and other factors. These differing views are the subject of much debate, and make an important contribution to the strength and robustness of our profession. My main take-home message from Sandy's words was that while views about the existence or causation of mental illness are highly influential in determining service structures and funding models, they should not fundamentally alter the relationship between nurses and consumers. Whether mental illness is biological, social, psychological, or doesn't exist at all, the business of mental health nursing is to work as partners with people diagnosed with a mental illness, to facilitate positive outcomes for each individual journey to recovery. The impact of mental illness or mental distress, rather than the causes, should become the primary focus. Communication is key. Time and time again, findings from research into consumers’ experiences of nursing care, and of the mental health system more broadly, highlight communication (along with its inseparable partner respect) as indicators of the quality of care, and ultimately whether the experience is a positive or negative one. The need for effective and respectful communication is not unique to mental health, and indeed should underpin all nursing practice. Undeniably though, it is particularly important for people diagnosed with mental illness who experience such profound discrimination in all aspects of their lives both within and outside the health-care system. What is important for us is that mental health nursing can and does make a profound difference to consumer experiences. In her book Sandy specifically mentions some wonderful psychiatric nurses who have made such an important impact in her journey to recovery. Sadly, but not surprisingly, she also relays negative experiences. All too often health professionals judged her not only for her diagnosis and associated behaviours, but for her lifestyle and sexual preference. Supporting the biological approach and arguing that physical treatments are all that is required to ‘treat the illness’ cannot explain this type of response. Whatever the role of the brain is in one's thinking (pardon the pun), mental distress impacts the mind. This has to be acknowledged and addressed. For those who haven't already, I recommend reading Flying with Paper Wings and other accounts of lived experience within the mental health system. Such compelling stories are a constant reminder of the person behind the diagnosis, and the desperate need of each person to feel listened to and understood. Thanks to Sandy and others, whose lived experiences have given so much to our understanding and articulation of our profession.