Maintenance Management Performance Research Articles

Property management services under the Malaysian Valuers, Appraisers, Estate Agents and Property Managers Act 1981 and the Property Management Standards

Purpose Although a regulatory framework was established in Malaysia to govern practising property managers, the satisfaction level on residential property management remains low. This unfortunate situation necessitates a review of property managers’ job scope and their current standards of practice. Hence, this study aims to investigate the correlation between the performance of property managers in residential property management job scope and resident satisfaction. Design/methodology/approach The scope of work in property management services was first identified through a review of existing research and literature on property management. Subsequently, a survey questionnaire was administered, and the data collected was analysed to determine the relationship between the performance of the scope of work in residential building management and resident satisfaction. The research data was obtained from occupiers of residential properties and the findings formed the basis for research with an objective to enhance current property management practice. Findings Residential buildings represent the major building stocks of the country. The research showed that a majority (7 out of 9) of the identified scope of work significantly influence and affect resident satisfaction. Additionally, the logistic regression analysis outcome further confirms that the performance of maintenance management is a significant predictor of resident satisfaction. Originality/value This research identifies the critical scope of work in property management services which affects resident satisfaction. It also suggests various recommendations to improve property management services to achieve a higher level of resident satisfaction.

Maintenance Management Performance Appraisal: A Tool for Industrial Productivity and Development

Maintenance Management Performance Appraisal: A Tool for Industrial Productivity and Development

Exploration of the impact of rural road maintenance and management on rural economy based on VAR model

Abstract The rapid development of social economy has largely promoted the development of China’s agricultural economy, in order to better adapt and promote agricultural development must do a good job of agricultural infrastructure construction, rural roads is a very critical basic construction projects. For rural road construction, the key work includes both on-site construction and maintenance management. Based on this, this paper focuses on the study of rural road maintenance and management, analyzing its problems and solutions. The VAR model was used to establish the rural road maintenance management performance evaluation index system and the hierarchical structure; and the sensitivity analysis study pointed out that the method was robust; and the rural road maintenance management performance evaluation level was determined based on the principle of maximum affiliation. The evaluation model was applied to conduct a comprehensive evaluation of the maintenance and management performance of rural road management stations to verify the feasibility of implementing the method in the evaluation of rural road maintenance and management performance. The results show that: the evaluation method can make an objective and effective evaluation of rural road maintenance and management performance, has good applicability and reliability, and can be well applied to the evaluation of rural road maintenance and management performance.

Evaluation and improvement of maintenance management performance using a maturity model

PurposeThe purpose of this paper is to develop a new maturity model to identify the current state of maintenance area of organizations and drives actions to increase efficiency and effectiveness toward the concept known as world-class.Design/methodology/approachThe model was developed based on an extensive literature review on maintenance management and maturity assessment, which allowed identifying the relevant factors in maintenance management and the world-class behaviors for each factor. The progressive maturity levels for each of the identified ten factors form the model. To test its effectiveness, it was applied to the maintenance area of three companies.FindingsThe model application showed that, in addition to being a self-assessment tool, it provides knowledge, to those who use it, on behaviors or practices that enable world-class results. For each factor, potential gaps and the desired state were defined focusing on behaviors rather than on indicators values or adopted methodologies, which facilitates the identification of improvement actions that lead to better performance.Research limitations/implicationsThrough its use, maturity levels can be identified for all considered maintenance management factors, however, the overall maturity of the maintenance area is not determined. Although this overall evaluation can be done assigning a weight to each factor, it was not considered an added value for the set purpose.Originality/valueThe proposed maturity model contributes to the understanding of the maintenance management process and how to stand out nowadays in an area that has an increasingly important impact on productivity and quality.

Factors affecting maintenance management in hospital buildings

PurposeThe purpose of this paper is to identify and assess the factors affecting maintenance management performance in public and private hospitals in Amman-Jordan.Design/methodology/approachThe paper identified 70 items affecting maintenance management performance from the literature review. Descriptive analysis was performed to assess the practices in both sectors. Comparison between public and private hospitals was performed through conducting a Mann-Whitney U-test.FindingsPublic hospitals were found to be implementing more improved practices than private hospitals. The perception of maintenance staff in both sectors regarding the factors affecting maintenance management performance varied.Originality/valueThis paper provides an original review of the factors affecting maintenance management in public and private hospitals in Amman-Jordan. The identified factors provide a useful reference to maintenance departments to improve maintenance performance and practices.

Assessment of factors affecting maintenance management of hospital buildings in Jordan

PurposeThe purpose of this paper is to identify and assess the factors affecting maintenance management performance of hospital buildings in Amman, Jordan. Besides, the operational state was evaluated and the practices of maintenance management were assessed.Design/methodology/approachIn total, 70 items were identified through a rigorous literature review, grouped into seven categories, and a framework was developed. Besides, practices of maintenance management were assessed and the operational state was evaluated. The data were collected through distributing questionnaires to maintenance department staff in all public and private hospitals in Amman, Jordan. In total, 219 questionnaires were obtained and the data were subjected to an exploratory factor analysis. As well, descriptive, correlation, and inferential analysis were performed.FindingsThe analysis proved that 14 items representing four factors had significant effect on maintenance management performance and a new framework was established. Additionally, the results showed that Amman’s hospitals were found to be in an average condition and maintenance management practices were assessed to be efficient.Originality/valueThere is a gap in the literature in terms of researching the factors affecting the maintenance management of the Jordanian hospitals which has been a subject of extensive interest to many. A framework of the factors affecting maintenance has been proposed for the country of Jordan which the authors hope that would be developed further in future studies.

Perancangan Sistem Informasi Perawatan Mesin Pada PT XYZ

<p>Maintenance management is an important aspect that define success and sustainability of a manufacturing industry. The development of information technology give new possibilities to improve maintenance management performance. Data management with the help from information system will improve maintenance management effectiveness and efficiency. PT XYZ is an industry specialized in retreading tires service. Preliminary study on machinery maintenance process in PT XYZ showed that breakdown and maintenance data were not properly documented. This can generate high cost for the company because maintenance scheduling cannot optimally determined and the cost incurred by repair and maintenance activities, and also the cost of lost production time cannot determined directly. Therefore PT XYZ need information system to improve their maintenance management efficiency. Information system designed in accordance with company need based on system survey and interview. The design of information system developed using Object Oriented Analysis (OOA) and Object Oriented Design (OOD) approach. The designed information system can help maintenance management implementation and related data management. The availability of repair and maintenance data can help factory supervisor to make decision related to maintenance activities such as parts needed and maintenance cost.</p><p>Keywords: maintenance, information system, performance </p>

Key Performance Indicators for Maintenance Management Effectiveness of Public Hospital Building

Effectiveness of management in maintenance aspect holds the key element in influencing the performance of overall maintenance management. Similarly, public hospital building needs an effective maintenance management as this type of building in nature is one of the most complex issues in the field of maintenance. Improper building maintenance management adopted by the organization significantly will interrupt the overall operation of the building. Therefore, this paper is aim to identifying the key performance indicator (KPI) of effectiveness of maintenance management for the public hospital building. A total of 32 set of questionnaires were distributed to the maintenance manager for each hospital in the northern region of peninsular Malaysia by using self-administration strategy. The survey answer was analyzed by performing descriptive analysis in SPSS. Overall, the result of descriptive analysis shows that all the ten factors of effectiveness of maintenance management are accepted as KPI since the mean value is at least 3.93 which classified as important and significant. The most significant factor of effectiveness of maintenance management is task planning and scheduling with the mean score of 4.35. While less significant factor is identify as maintenance approach with the value of mean score is 3.93. The both results indicates that the management need to have well-structured planning for the maintenance works and also need to embrace the exact strategy of maintenance approach in order to achieved better overall performance of maintenance management. This study may draw a standard practice for the government in assessing the performance of public facilities in terms of maintenance management.

Multi-criteria Classification for Spare Parts Management: A Case Study

Inventory management of spare parts for production equipment is a process that affects the performance of maintenance management and therefore productivity. This paper presents an ongoing project aiming to develop a spare parts classification for integration in a computerized maintenance management system (CMMS) of a manufacturing company. The classification methodology should be able to define groups for which a stock management policy will be associated. Initially, a first classification is carried out to identify the necessity and importance of spare parts for maintenance. After that, a multi-criteria classification, including the previous maintenance classification, is used for defining the groups.

A MAINTENANCE PERFORMANCE MEASUREMENT FRAMEWORK THAT INCLUDES MAINTENANCE HUMAN FACTORS: A CASE STUDY FROM THE ELECTRICITY TRANSMISSION INDUSTRY

Over the past two to three decades, maintenance management has undergone a paradigm shift; it is no longer seen as a necessary evil, but as an integral part of the business process that creates value for the organisation. The next step in the evolution of maintenance management is a maintenance performance measurement that includes human factors. The human factors in maintenance are well- known in the aviation industry, as it gained momentum in the early 1990s after a series of serious aviation accidents. Other industries, however, have been slow to integrate the human factor in their maintenance performance measurements. This paper discusses the results of a research project that investigated the use and importance of maintenance management performance measurements that focus specifically on human factors as part of the overall performance management system. From the research presented in this paper, ‘motivation’ and ‘competence’ were identified as the most important human performance factors in the maintenance of electricity transmission systems.

Shopping centres maintenance management performance: A case study

A Shopping Centre (SC) is a ''shop open to the public', installed in a building, which include parking, several shops, technical, management, and shopping arcade. In the current economic climate, the maintenance of complex buildings, like shopping centres, is performed under a tight budget context, and is essentially based on systems conditions. A maintenance model, to be effective, requires that maintenance service performance, covering the different building systems and components, is measured. This paper presents a methodology to measure the performance of SCs maintenance management through two major performance indicators: the Building Performance Indicator (BPI); and the Maintenance Efficiency Indicator (MEI). The results of its implementation to seven shopping centres, in Portugal, show that the general condition of the facilities is good (overall BPI= 86,45%) but the low MEI values (<0,37) indicates that insufficient resources are allocated to maintenance activities and this can compromise the future condition of the facilities.

Leading Practices and Key Performance Indicators for Asset Maintenance

As part of the WERF Strategic Asset Management (SAM) benchmarking activity, the research team identified three areas of competency of best management practices related to maintenance. To maintain continuity, the maintenance and KPI survey was broken down into the three broad competencies to help identify the best maintenance management performance indicators. The areas of competency were Strategy and Tactics, Work Flow Management, and Managing and Monitoring. Data was gathered from 27 utilities using Survey Statements and KPIs. Analysis results showed that there were no clear top performers who did everything well within the three categories. Therefore, the competencies were further broken down into 10 specific competencies: Overall maintenance strategy, Maintenance tactic selection, Information Technology Infrastructure, CMMS access and use Data quality, Planning and scheduling, Material management, Condition based maintenance, Reliability analysis, CMMS history and performance measures. There were clear top performers for these 10 competencies and the research team created Maintenance Practice Case Studies on these topics.The research gathered information from the utilities on the Maintenance Program and the KPIs used to support the program through personal interviews, reports, data sheets, survey results etc. This information was used to create 5 case studies, each covering 2 maintenance practices and 1 utility. Each case study contains brief information about the utility, process of implementing maintenance practices, current program, KPIs to support the practice, value and lessons learnt for other utilities. The research indicated that the utilities were able to implement the maintenance practice successfully with external and/or internal help. The research also found that the implementation and integration of new maintenance practices were far reaching, having impacts to organization structure, the technology in use and asset maintenanceThis title belongs to WERF Research Report Series.ISBN: 9781780405926 (eBook)

Assessing The Maintenance Aspect of Facilities Management through a Performance Measurement System: A Malaysian Case Study

Facilities Management (FM) is a resource management that combines people, property and process management expertise to provide vital services in support of the organisation. The effectiveness of FM service delivery to the end users is highly depending on the FM performance itself. Performance Measurement (PM) is seen as a vital tool to assess the level of performance of FM by analysing feedbacks from the end users. This study proposes a Performance Measurement System (PMS) for the enhancement of FM specifically focusing on the maintenance delivery aspect. The PMS, which encompasses three important aspects of maintenance namely Functional, Technical and Image, developed with respective PM dimensions and tested in five chosen office buildings in Malaysia. This study also suggests a positive correlation between the performance of maintenance management and the maintenance management system applied.