Performance Management In Local Government Research Articles

Analisis Manajemen Kinerja Dalam Mendukung Sistem Akuntabilitas Kinerja Instansi Pemerintah Di Kabupaten Kepulauan Yapen Propinsi Papua

This research is entitled Analysis of Performance management in supporting the Government Agency Performance Accountability System in the Yapen Islands Regency of Papua Province which raises the issue of the implementation of local government performance management which is considered to have not been running as expected. The Government Agency Performance Accountability System is an effort to realize a government that is accountable, professional, has integrity, is clean and free of KKN (Corruption, Collusion and Nepotism), and is able to provide excellent and equitable services to the community. The reality that occurs in the administration of government in the island district that Performance Management has not been implemented properly so that it has a negative impact on the value of the Government Agency Performance Accountability System based on the assessment of the Ministry of Administrative Reform and Bureaucratic Reform. The research method used is a qualitative research method to formulate the ideal conditions for implementing performance management in the regional government of the Yapen Islands Regency. Furthermore, to analyze Local Government Performance Management in supporting the Performance Accountability System in the Yapen Islands Regency, researchers used ASOCA analysis, which stands for (Ability, Strength, Opportunities, Culture and Agility). According to Suradinata (2014: 18) says that the ASOCA analysis adds elements of culture and agility as important elements in finding problem-solving strategies, decision making, and can be developed in following changes, times, and needs. Based on the data and analysis previously described, it can be concluded that Performance Management has been implemented in the Yapen Islands Regency, especially in measuring local government performance which can be seen from regional level planning documents or RPJMD and Regional Apparatus level documents, namely Renstra, but understanding of SAKIP is still not optimal so that it has implications for its implementation. HR management needs to be reconstructed so that it is in accordance with the targeted tasks and functions. The strategy that can be carried out by the Regional Government of the Yapen Islands Regency is to optimize the capacity of human resources related to understanding performance management and SAKIP by conducting massive and comprehensive technical guidance to each regional apparatus.

The performance function in local government: Does location impact performance data use?

AbstractResearch has demonstrated that certain drivers increase the probability of performance data use in local government. One performance driver that has received minimal attention is where the performance function is organizationally located, even though prior research has shown that the organizational placement of the performance function can potentially influence the design and use of performance measurement systems. Our study explores how the organizational placement of the performance function in local government influences key drivers of performance data use. We find evidence that performance functions located outside the budget office are more likely to promote the drivers of measurement system maturity, other management processes, and devolved decision‐making, which in turn increases the probability that local officials engage in performance data use. We also identify several research implications to advance the study and practice of performance management in local government and conclude with research limitations and suggestions for future research opportunities.

Advancing a Performance Management Tool for Service Delivery in Local Government

Various strategic plans compiled by the local levels of government seek to advance the need to integrate strategic planning frameworks and improve service delivery and related content through the application of performance management tools. From the perspective of municipalities, all policies and plans at all levels of government need to be articulated with empirical based plan-level formulation and in compliance with set performance assessment criteria. Using South Africa as a case study, the methodology of the paper included a theoretical analysis of available (but applicable) performance management tools and processes. The focus and outcome were the development of a simplified performance management tool that supports elementary prioritization of projects and the setting of standards to address the growing needs, service backlogs, and informality challenges, thereby enhancing sustainable planning and development applicable to developing countries. The study findings highlight, firstly, the prevalence of persistent service delivery gaps in local government. Secondly, local government performance management and strategic plan implementation is constrained by measurement data, standards, and information gaps. Thirdly, inadequate legislative frameworks and strategic instruments applicable to local government in developing countries adds another layer of performance management gap dimensions. Fourthly, there is misalignment between policies, legislative provisions, and local needs in terms of a set of applicable measurement tools and standards relevant in a developing country. Fifthly, an oversight role gap exists in terms of clearly defining the roles and scope of responsibilities concerning performance management. These above-mentioned shortcomings read together constitute a service delivery performance management tools gap that needs to be overcome if improved service delivery is to be achieved. In view of the above-stated considerations, a simplified performance management tool to enhance service delivery in local government had to be developed. The developed simplified performance management tool assumes that the application of performance management assessment processes is to be aligned throughout all spheres of government.

Improving performance management in local government: Lessons from South Korea

IMPACT The authors compared performance management in different local governments in South Korea looking for the best systems. Two separate, consecutive processes (adoption and implementation) were examined. This article will help policy-makers and managers develop efficient and effective performance management policies, not only in local government but also in central government. This study was conducted with all basic local governments in South Korea, making the results highly reliable.

Performance Management Practices and Motivation in Developing Countries: A Further Validation of the Public Service Motivation Construct in Ghana

This study aims to test if the local government's performance management practices are predicted by their employee's public service motivation levels. Local government's performance management practices are effective when their employees are committed and motivated. Employees whose motivations are unique to public institutions will be committed to both their key performance indicators and the general strategic goals of the local government's core mission. The lack of such motivations may be detrimental to the practice of management at the local level. The study used a cross-sectional survey of 850 local government employees in the Greater Accra of Ghana. The method of analysis of the data was multiple regression techniques. The findings suggest that employees' scores on attraction to policymaking, civic duty, and commitment to the public interest are strongly positively associated with performance management practices. The regression analysis demonstrated that public service motivation subscales combined to predict the variance in the dependent variable. Several performance management studies examine federal government utilization and rational decision-making processes. However, this study is one of the few to examine performance management practices of local governments and public service motivation theory by showing that employees' public service motivation levels can significantly predict the changes in performance management practices.

The relationship between organizational environment antecedents and performance management in local government: evidence from Ghana

The study aimed to investigate the relationship between organizational environment antecedents and their impact on performance management among local government authorities and to further understand the role of the stakeholder and political support in the performance monitoring and review of local governments. The study used quantitative research design techniques in the data collection phase between May and August 2017 in the Greater Accra Region of Ghana. The sample included 850 middle level and senior managers of the Local Government Service. Multiple regression was used to analyze the data. The results of the findings indicate that there is a strong relationship between two organizational environment variables: “stakeholder participation”, political support, and performance management providing a variance of 31.8 percent of the changes in the dependent variable. However, the findings further suggest that stakeholder participation was a better predictor of performance management than political support. Additionally, employees’ age, gender, and organizational size were statistically significant in the model fit. This study is one of the first of its kind to link two organizational environment indicators (stakeholder support and political support) and their effect on two performance management dimensions (performance monitoring and evaluation, and performance review). Also, few studies have used the structural contingency theory in explaining the influence of the environment on internal business processes of organizations in the performance management literature.

Fostering a Culture of Performance Management in Municipalities: Perceptions of Municipal M & E Practitioners in Kwazulu Natal

Creating a culture that considers monitoring and evaluation as an essential tool for performance improvement is not an easy task. Some employees are likely to resist due to a lack of awareness of the value of monitoring and evaluation while others could do so due to fear of the accountability and transparency implicit in the implementation of such a system. Nonetheless, it is imperative that performance management is prioritised in municipal development interventions. This article is based on a doctoral study that used qualitative participatory research techniques to gather data from evaluation practitioners’ municipalities in KwaZulu-Natal. It presents these practitioners’ perspectives on fostering a culture of performance management in local government. The article expounds on their lived experiences that reflect on how performance management could facilitate an effective monitoring and evaluation culture within this sector. The study found that monitoring and evaluation practitioners were sloppy towards their responsibilities and this contributed to poor tracking of the impact of municipal interventions, thereby compromising their abilities to fulfil their constitutional mandates. Furthermore, the study found that there is no political will to enforce performance in most municipalities. The implication of this study is that a culture of performance management must be enforced by government as a critical institutional norm towards achieving accountable, effective, efficient and responsive developmental local government. Municipalities must harness the necessary political will for this to become a reality in municipalities towards promoting good governance in local government supported by a culture of performance.

Revitalizing Local Government Performance Management: Further Dissecting the Role of Socioeconomic Status and Social Mobilization Policy

ABSTRACTThis article examines how socio-economic status and social mobilisation are linked to local government performance management in Nepal. As part of local government reform, Nepal adopted a social mobilisation policy in selected local governments to empower communities for their effective participation. Our results show that socio-economic status and social mobilisation have a significant relationship with performance management. Female literacy, for example, is strongly and significantly associated with performance management, while area has a significant positive relationship but population has only a weak positive relationship. In contrast, poverty has a significant negative correlation. More importantly, mobilisation has a significant, though modest, positive association with performance management particularly in participatory planning and budgeting, fiscal discipline, and administrative management. This indicates that improving the socio-economic status of citizens and their mobilisation for empowered collective action can be one important strategy to improve the performance capacity of local government.

Operationalising performance management in local government: The use of the balanced scorecard

Orientation: Local government forms that part of the public sector closest to citizens and therefore indispensable in its role of providing essential goods and services and developing the local area. Local government has the authority and functions necessary to provide services for the maintenance and promotion of the well-being of all people within their area and should provide access to basic services such as water, electricity and health care.Research purpose: This study examines performance management as a tool in local government effective provision service delivery. The critical question addressed in this paper was how the balanced scorecard (BSC) can be used to improve performance in the context of local government and assist in eradicating the current challenges of lack of quality services, poverty and infrastructure development.Motivation for the study: The need for continuous improvement in service delivery at local government compounded by high levels of service delivery protest requires regular review of performance management system.Research approach: To understand the current context and challenges facing local government, the applicable legislative framework including the Constitution, white paper and the National Development Plans were perused to better understand the legal environment in which local government operates. A literature review was undertaken to evaluate theory on organisational effectiveness. Semi-structured interviews were used to solicit expert opinions.Main findings/managerial implications: The BSC approach emerged as the preferred tool because the method offered the authors the opportunity to review non-financial and financial factors to arrive at a balanced conclusion. A BSC tool was developed and applied to the Joe Gqabi District Municipality as a case study.Practical implications: The BSC as a performance management tool enables organisations to clarify their vision and strategy and translate them into goal or actions.Contribution/value-add: The research findings conclude that there was acknowledgement of the importance of performance measurement instruments in the municipality, yet the municipality still experienced challenges caused by the performance review process not being transparent and not communicated to all stakeholders.

Journey to excellence in local government performance management:

Yerel yonetimlerde performans olcumu gunumuzun yogun ilgi goren konularinin basinda gelmektedir. Yerel yonetimlerde kurumsallasmaya ve surdurulebilirlige stratejik planlarinda yer veren belediyeler performans olcumu calismalarina onem vermektedir. Bu husustaki eylemlerini hayata bazi uygulamalar ile hayata gecirmektedir. Bu calismada, ilk olarak Belediyelerde Performans Olcum Projesi(BEPER) hakkinda genis kapsamli ve farkli perspektiflerden bilgi verilecektir, daha sonra Yerel yonetimlerin mukemmellik yolculugunda en buyuk yol gostericisi olan performans yonetimi Kocaeli Buyuksehir Belediyesi(KBB) ozelinde detayli olarak incelenecektir. Yurtici ve yurtdisi en iyi uygulama ornekleri detayli olarak irdelenecektir. Kocaeli Buyuksehir Belediyesi tarafindan verilen hizmetlerin ilceler bazinda mali hizmetler bakis acisindan sonuclarinin olculecegi bir model onerisi gelistirilecektir

Value-For-Money Audit for Accountability and Performance Management in Local Government in Ghana

ABSTRACTPublic sector organizations, including local government (LG) entities, continue to resort to value for money (VFM) audit to enhance performance and accountability. Based on the analysis of the consolidated reports on the annual performance-based Functional Organizational Assessment Tool (FOAT)—VFM audit—in Ghana to determine the efficacy of VFM on performance, this article argues that VFM audits constitute a significant public management tool that could enhance LG performance. However, the FOAT reports, like most VFM audits, only provide quantitative evidence, which fails to capture the qualitative or other relevant explanatory factors behind the recorded performance improvement.

Performance Management in Local Government: Is Practice Influenced by Doctrine?

ABSTRACTSuccessful performance management is presumed to be dependent on several practices and organizational conditions prescribed in performance management doctrine, including the presence of sound performance measures, a clear sense of goals and objectives, devolved decision authority, engaged executives, and incentives and sanctions tied to performance. Their presence, according to doctrine, is necessary for performance management to function properly. The authors of this study examine the presence of these prescribed practices and conditions in 66 U.S. cities and counties that have been recognized for their performance management efforts, and in a subset of these governments perceived by the authors as more fully engaged in performance management than others in the set. They find considerable evidence of doctrine’s influence on the adoption of some practices, but much less on others. Variation in reported benefits among the performance management reputational leaders provides evidence in support of the efficacy of some of these prescribed practices individually and hints at the efficacy of the set of practices in combination.

Performance Management in Local Government: The Application of System Dynamics to Promote Data Use

The purpose of this article is to demonstrate how system dynamics can be used to enrich performance management in local government, focusing specifically on how the development of conceptual and simulation system dynamic models can foster a shared view of the relevant system among stakeholders to overcome factors that limit data use. Responding to this purpose, we present a normative case study on how key drivers can be used to foster a shared view of the residential refuse collection system for supporting policy and process changes. A major finding from our research, however, is that performance management cannot overlook the broader forces of citizenship outcomes that impact the community.

An inquiry into the strategic‐operational role of performance management in local government

PurposeThe aim of this paper is to investigate the links and relationships between strategy and operations in local government improvement efforts under the umbrella of the Local Government Modernisation Agenda (LGMA) in England. More specifically, it explores the implementation of structured change methods and performance measurement and management initiatives that claim to have a linked strategic and operational focus through to stakeholder impact.Design/methodology/approachThis research adopts an interpretive multiple case approach (n=5), using in‐depth semi‐structured interviews and focus groups, as well as substantive archive information.FindingsThe structured integration of strategic level policy‐setting and its associated operational level activity in local authorities is often obscure and lacking in cohesiveness. Performance measurement and management at the strategic level is, for the most part, driven by emerging legislation and the need for compliance rather than improving service effectiveness. This has led to discontinuity, delays in implementing policy, and criticism of performance measures from service delivery staff.Practical implicationsThere is a need for improved integration across the strategic‐operational divide, which requires improved understanding and translation approaches. Methods adopted from other sectors should be assessed critically and tailored to suit this need rather than adopting an off‐the‐shelf provision.Originality/valueThere is a paucity of in‐depth studies relating to performance measurement and management across the strategic‐operational span in the public sector in general, and local government in particular. Increased understanding in this area is of critical importance in relation to implementing effectively the current and future modernisation and reform initiatives.

NPM Tools for Performance Management in Local Government

NPM Tools for Performance Management in Local Government

Some Puzzles and Paradoxes of the Efficiency Agenda—and a Way Forward

This article is a contribution from a local government practitioner to a more theoretical consideration of the Gershon efficiency agenda. It unpacks the concept of efficiency as it is currently interpreted for local authorities by the government and questions whether this reflects an adequate appreciation of the local government role. After exploring a series of practical difficulties in the measurement of efficiency, the author outlines an alternative approach, better integrated with other elements of the local government performance management regime.

Book Review: General Management in Local Government: Getting the Balance Right by Michael Clarke and John Stewart (Harlow, Longman, 1990, pp.98, £11.95.); Performance Management in Local Government by Steve Rogers (Harlow, Longman, 1990, pp.128, £11.95.)

Book Review: <b><i>General Management in Local Government: Getting the Balance Right</i> by Michael Clarke and John Stewart</b> (Harlow, Longman, 1990, pp.98, £11.95.); <b><i>Performance Management in Local Government</i> by Steve Rogers</b> (Harlow, Longman, 1990, pp.128, £11.95.)