Perceived Organizational Support Research Articles

Occupational health staff's involvement contributes to supervisor's perceived organizational support in Japanese workforce: a prospective cohort study.

Enhancing employees' perceived organizational support (POS) is crucial for organizations, and one effective approach is enhancing supervisors' POS. However, there is limited research focusing specifically on enhancing supervisors' POS. We aimed to investigate the influence of occupational health staff's involvement for supervisors on their POS. A prospective cohort study was conducted using an online survey targeting supervisors in various industries across Japan. We assessed supervisors' POS using 8 effective items of the Japanese version of the Survey of Perceived Organizational Support. Data were collected on the involvement of occupational health staff in providing supervisors with training on workplace health management and guidance on addressing specific subordinates with health concerns. The association between this involvement and POS was assessed through multiple regression analyses. The study involved 541 supervisors with occupational health staff at their workplace in the final analysis. Training from occupational health staff was significantly associated with an increase in POS at follow-up after adjustment for potential confounders, including demographic variables and POS at baseline. Similarly, guidance from occupational health staff was also significantly associated with increased POS. This effect was particularly notable in small workplaces. Our study indicates that occupational health staff's involvement in supporting supervisors can contribute to enhancing supervisors' POS, especially in small workplaces. These findings suggest that by developing structured systems and establishing specific roles for occupational health staff, organizations may effectively enhance supervisors' POS.

Exploring Ethical Leadership, LMX, and Their Impact on Perceived Organisational Support and OCB in the Jordanian Telecom Sector

This study investigates the interrelationships among ethical leadership, perceived organizational support (POS), and organizational citizenship behavior (OCB) in the context of the Jordanian telecom sector, considering the moderating role of leader-member exchange (LMX). Employing a quantitative research design with a cross-sectional approach, data were collected through a questionnaire survey from 280 employees working in Jordanian telecom industries, and SmartPLs was used for data analysis. The results reveal substantial and meaningful associations between ethical leadership, POS, and OCB. Ethical leadership significantly and positively influences both POS and OCB, signifying that leaders who exemplify ethical conduct, fairness, and integrity contribute to employees' perceptions of organizational support and support their active engagement in citizenship behaviors. Moreover, the findings highlight a positive correlation between POS and OCB, indicating that when employees perceive robust organizational support, they are more inclined to extend their contributions beyond their job descriptions. LMX is shown to play a moderating role in the relationship between ethical leadership and OCB, as well as in the relationship between POS and OCB. These findings underscore the pivotal role that high-quality leader-member relationships play in amplifying the positive impacts of ethical leadership and POS on OCB. This research enriches understanding of ethical leadership, POS, and OCB within the Jordanian telecom sector. The implications of these findings are significant, providing valuable insights for organizations in this industry. These insights include developing and promoting ethical leadership practices, creating a supportive work environment, and strengthening leader-member relationships. The practical implications extend to leadership development programs, performance management systems, and reward structures that aim to encourage and reinforce OCB among employees.

Remote employee work performance in the meta COVID-19 era: evidence from Greece

PurposeBy drawing on the reciprocity norm and the employee engagement theory, the aim of this study is to investigate the influence of workplace characteristics (e.g. individual, job, group and organizational levels) on remote employee work performance (i.e. task, adaptive and proactive) and to examine the potential role of work engagement.Design/methodology/approachData were collected through a phased investigation in a branch of a multinational telecommunication company located in Greece. The research was carried out from September 2022 to December 2022. Firstly, 364 exclusively remote employees completed questionnaires examining work-related characteristics (i.e. change self-efficacy, work autonomy and perceived organizational support (POS)) as well as their work engagement. Consequently, their supervisors evaluated their work performance. The research model was tested with the use of structural equation modeling (SEM).FindingsThe research findings suggest that change self-efficacy, work autonomy, support from supervisors and organizational support positively influence employee work engagement as well as that work engagement mediates the relationship among change self-efficacy, support from supervisors, organizational support and employee work performance (i.e. task and adaptive). Theoretical and practical implications of these findings are discussed.Practical implicationsThe results indicate that if organizations manage to influence positively their employees’ work engagement by providing them with the necessary conditions and support (i.e. individual, group and organizational levels), they may increase their work performance in changing and complex times.Originality/valueThe research findings provide new insights into how workplace characteristics and work engagement may influence employee performance during turbulent times. The originality of this study lies in the finding that employees’ work engagement mediates the relationship among change self-efficacy, support from supervisors, organizational support and employee work performance (i.e. task and adaptive). Further, the study refers to exclusively remote employees, and it was conducted in the meta coronavirus 2019 (COVID-19) era.

Mediation role of work engagement in the effect of healthcare professionals’ perception of organizational trust and organizational support on perception of organizational cynicism

The aim of this study is to investigate the mediating role of work engagement in the effect of healthcare workers’ perceptions of organizational trust and organizational support on organizational cynicism. A total of 306 healthcare workers participated in the research. Data was collected using scales for organizational trust, organizational support, organizational cynicism, and work engagement. Confirmatory factor analysis was conducted to validate the structure of the scales. The study employed PATH analysis to determine the mediating role of work engagement. The data were analyzed using SPSS and AMOS software. The findings established a negative relationship between perceptions of organizational trust and organizational support with organizational cynicism, which is partially mediated by the level of work engagement. Additionally, the study identified a negative relationship between the level of work engagement and organizational cynicism. Conversely, the study concluded that perceptions of organizational trust and support have a positive impact on work engagement levels. This research makes a significant contribution to understanding the effects of healthcare workers’ perceptions of organizational trust and support on organizational cynicism and work engagement. Furthermore, these results could provide a valuable foundation for developing effective strategies in the management and practice of health organizations.

Understanding physicians' adoption intentions to use Electronic Health Record (EHR) systems in developing countries: an extended TRAM approach

PurposeThe success of an Electronic Health Record (EHR) system is determined by the numerous facilitators and obstacles that influence physicians' intentions toward using these technologies. This study examines physicians' intentions to use EHR by applying the extended technology readiness and acceptance model (TRAM) factors, the result demonstrability, colleagues' opinions, perception of external control, and organizational support.Design/methodology/approachConvenience sampling was used to collect data from physicians in Egypt (n = 520). To evaluate the model's hypotheses, this study used the partial least squares structural equation modeling (PLS-SEM) method with WarpPLS.7.FindingsThe results revealed that positive TR factors (innovativeness and optimism) positively affect perceived usefulness and ease of use, while negative TR factors (discomfort and insecurity) negatively impact perceived usefulness and ease of use. Furthermore, the result demonstrability and colleagues' opinions positively influence perceived usefulness, while the perception of external control and organizational support positively influence perceived ease of use. In addition, significant relationships between perceived ease of use and usefulness and adoption intention were identified.Originality/valueThis is the first study to apply the TRAM to understand physicians' adoption intentions to use EHR systems. Moreover, this study determined the different roles of positive and negative TR affecting physicians' cognition regarding using EHR systems.

The Impact of Ethical Leadership on Innovative Work Behavior: The Role of Perceived Organizational Support, Proactive Personality and Psychological Safety

This study aimed to examine the effects of moderation of perceptions of organizational support and proactive personality as well as psychological safety mediation in the influence of ethical leadership on innovative work behavior. Data analysis was carried out using the Partial Least Square (PLS) method using SmartPLS software version 4 on 195 employees at Bagas Waras Klaten Hospital. The results of this study show a direct and significant influence between ethical leadership and innovative work behavior and perceptions of organizational support, and ethical leadership encourages innovative work behavior mediated by psychological safety. Perceptions of organizational support moderate the relationship between ethical leadership and innovative work behavior. However, in this study, proactive personalities were found not to moderate the influence of ethical leadership on innovative work behavior.

Role of intraorganizational social capital and perceived organizational support on expatriate job performance: empirical evidence

Purpose An expatriate is a person living outside their native country and is physically mobile across international borders for professional or personal reasons, whether for a short or long time, whether organizationally sponsored or not. In the competitive and globalized world, expatriation helps organizations to sustain international competition. Based on the social capital theory, performance theory and organizational support theory, this study aims to explore the impact of intraorganizational social capital (IOSC) and perceived organizational support (POS) on expatriate job performance (EJP) along with the intervening role of Islamic work ethics (IWE). Design/methodology/approach Data are collected from Expatriate employees working in UAE for at least three years among various knowledge-based industries. A total of 268 filled responses were received using the convenience sampling technique. Structural equation modeling was used to test the proposed hypotheses. Findings The results indicate that POS and IOSC positively influence most EJP dimensions except demonstrating effect dimension and IWE acts as a partial mediator. The study adopted a cross-sectional research design, and the respondents are white color expatriates working in the knowledge-based industries across the United Arab Emirates. Various other business sectors, such as tourism, hospitality, manufacturing, oil and energy can be considered in the study context and longitudinal research designs can be adapted to generalize the findings. Research limitations/implications The study adopted a cross-sectional research design, and the respondents are white color expatriates working in the knowledge-based industries across the United Arab Emirates. Various other business sectors, such as tourism, hospitality, manufacturing, oil and energy, can be considered the study context and longitudinal research designs can be adopted to generalize the findings. Practical implications Human resource managers need to formulate their company policies so that a recruit is given orientation and training the existing workforce on the benefits of IWE, as it can be seen as developing employee morale and ethical behavior. Onboarding an expat from different regions is an expensive initiative for the organization. The organization should consider both tangible and intangible costs that go into the recruitment, selection and onboarding of an expat. Originality/value Very few studies have explored the role of IWE with a second-order EJP construct with the respondents from the knowledge-based industries of the UAE.

Burnout or not? Assessing the effect of digital employee resilience and its ef-fects on work stress

Purpose – The purpose of the study was to theoretically and empirically assess digital employee resilience and shed light on its antecedents and effect on work stress. Aims(s) – The study aimed to develop a conceptual framework for digital employee resilience. Furthermore, antecedents of both digital employee resilience and work stress were empirically analyzed, including the relationship between digital employee resilience and work stress. Design/methodology/approach— A thorough literature research was carried out to create a conceptual framework and definition for digital employee resilience and to derive hypotheses. Next, an online survey was conducted with a sample of 454 individuals. Hypotheses were tested using structural equation modeling (SEM), and a multigroup analysis was performed. Findings – The study found positive effects of positive affect, digital literacy, self-efficacy, and perceived organizational support (POS) on digital employee resilience. Moreover, a negative effect of digital employee resilience on work stress was found. Role conflict, role ambiguity, and work overload are positively related to work stress. Limitations of the study – Limitations include the nature of the sample since only cross-sectional data on individuals from Germany was obtained. Moreover, digital employee resilience was measured in a particular context, e.g., working from home. Thus, exploring digital employee resilience using different samples and other contexts offers promising avenues for future research. Practical implications – The study helps HRM practitioners nurture digital employee resilience and address causes of work stress in a targeted way. Originality/value – This study is among the first to investigate digital employee resilience theoretically and empirically. It enriches the discourse on digital resilience by integrating various existing definitions and conceptualizations into a newly developed framework for digital employee resilience.

Investigating the Relationship Between Perceived Organisational Support and Employee Engagement in Public Universities: Moderating Impact of Gender and Designation

ABSTRACT The study investigates the relationship between perceived organisational support and employee engagement among faculty members in public universities in Punjab, specifically focusing on the moderating impact of gender and designation. The questionnaire was distributed to 300 faculty members from selected universities, and the data was analysed using PLS-SEM. Findings indicate a positive association between POS and EE, independent of gender and employee designation. The study highlights the importance of positive perception of organizational support in boosting employee engagement. Cultivating supportive work environments allows top management to effectively reduce employee disengagement and contribute to the development of staff and the organization.

Significant and substantial opportunities to improve distributive justice and perceived organizational support

The effectiveness of a company in achieving its objectives relies not only on technology, financial resources, and infrastructure but also on its human resources. This requires companies to operate in a more efficient, effective, and productive manner. In highly competitive environments, companies can ensure their survival by focusing on human resources management. This study aims to examine the impact of Distributive Justice (DJ) and Perceived Organizational Support (POS) on Organizational Citizenship Behavior (OCB), both directly and indirectly through Organizational Learning (OL), within digital printing supplier companies. A total of 117 employees participated in this study, which employed a quantitative approach using questionnaires. The Structural Equation Model (SEM) and Smart-PLS were used for data analysis. The findings indicate that DJ and POS both positively influence OCB and OL. However, OL does not mediate the relationship between DJ or POS and OCB. A notable observation is that OL has not yet become essential for employees to enhance organizational performance or play a significant role in creating opportunities and adapting to the business environment.

Naturally felt emotions, work engagement: the moderating role of perceived organizational support

The main purpose of this study is to investigate whether or not emotional labor strategy (i.e., naturally felt emotions) significantly predicts work engagement (i.e., vigor, dedication, absorption) among academicians in a higher education setting. It also evaluates the role of perceived organizational support (POS) as the moderating variable between naturally felt emotions (NFE) and work engagement. This study employs a survey questionnaire, and data collected from private universities in Central Java, Indonesia. To analyze the data and test the proposed model, the partial least squares structural equation modelling approach was employed. The findings demonstrate that: i) NFE are significantly and positively related to all work engagement dimensions; and ii) POS is proven insignificant to moderate the relationship between NFE and work engagement dimensions. The results of this study complement the literature by addressing associations between NFE and work-related outcomes (i.e., work engagement), especially in the Indonesian academic context. In addition, this study also confirms the insignificant role of POS which is based on norms of mutuality between the organization and employee. Finally, the study offers recommendations and conclusions to achieve long-term objectives for higher education institutions.

잡 크래프팅(Job Crafting), 조직지원인식, 직무열의 및 창의성 간의 구조적 관계에 관한 연구

잡 크래프팅(Job Crafting), 조직지원인식, 직무열의 및 창의성 간의 구조적 관계에 관한 연구

Perception of Headteacher's Communication Style and Teachers’ Motivation to Participate in Government Secondary School Activities in Sheema District Uganda

The study investigated the perception of head teachers` communication style and teachers' motivation to participate in secondary school activities in government-aided secondary schools in Sheema District Western Uganda. The study employed a parallel mixed model design for data collection, analysis, and interpretation. Purposive sampling was used to select 10 head teachers from 10 government-aided secondary schools in Sheema District Western Uganda. 186 teachers out of 371 teachers from the 10 schools in Sheema District Western Uganda participated in the study. Simple Random sampling was used to arrive at teachers. There was a significant and positive relationship between the perception of head teachers' communication style and teachers' motivation to participate in school activities (𝑟=0.386, 𝑝<0.01). This relationship was mediated by Perceived Supervisor Support which presented itself as being positively and significantly related to supervisor communication (𝑟=0.399, 𝑝<0.01) as well as to the intrinsically motivating factors (𝑟=0.408, 𝑝<0.01). The perception of the communication style of the head teacher influences the morals and morale of teachers by 15%. Hence there is a need for head teachers to organize and plan concerning why, what, when, where, and whom to communicate (hence the 5Ws communication rule). Therefore, from the study findings, non-monetary forms of motivation are important factors in motivating teachers. This is because 15% of teachers' motivation is contributed by head teachers' communication style; 16% by Perceived Supervisor Support and 20% by Perceived Organization Support. Thus, the study recommended that head teachers should always recognize the strong points by for example saying "thank you" and avoid evaluating and observing the weak points only.

Perceived organizational support moderates the effect of job demands on outcomes: Testing the JD-R model in Italian oncology nurses.

The research aimed to test the job demands-resources (JD-R) model on a sample of Italian oncology workers, and the role of perceived organizational support (POS) as a moderator of the effects of JD on outcomes (job satisfaction and burnout [BO]). Based on the JD-R model, a correlational study was designed to investigate the relationships between JD, POS as a job resource, self-esteem (as a personal resource), and job outcomes (BO and job satisfaction); the research involved a sample of oncology nurses (N = 235) from an Italian public hospital, who completed a questionnaire during working hours. Relationships between variables were investigated with multiple regressions and moderation analysis. Results confirmed that JD predict both BO and job satisfaction; POS is a weak predictor of job outcomes, but its mediator role in the JD-outcomes relationship was confirmed: the more the nurses perceive a supportive organization, the weaker the positive relationship between JD and BO. Findings are consistent with other contributions that highlighted that organizational job resources may attenuate the adverse effect of JD on positive and negative outcomes: POS may play a central role in employee well-being and health, acting as a possible moderator, and somehow defusing the positive association between JD and outcomes.

Role of Psychological Contract Breach in Perceived Organizational Support and Employees’ Performance

The primary objective of this research is to examine the correlation between employees' perceptions of organizational support and their performance in both their in-role and extra-role . Additionally, the moderation of psychological contract breach in this relationship is investigated. The model utilized in this research offers a comprehensive elucidation of the interrelationships among the variables. The education sector of Pakistan is the primary focus of this research. A total of 80% of the faculty staff employed in higher education institutions, encompassing both public and private establishments, participated in the data collection questionnaire. The data is analyzed utilizing descriptive statistics and correlation through the utilization of IBM SPSS 20 software. In order to assess reliability, Cronbach's alpha is employed. In the moderation analysis, the Hayes and Preacher (2013) method was also implemented. The conclusions of the investigation have validated the hypotheses. The discourse encompassed both pragmatic and conceptual implementations.

The relationship between job stress and job burnout of preschool teachers during the COVID-19: The moderation of perceived organizational support.

COVID-19 poses great challenges for preschool teachers in China, which will increase the level of job stress and job burnout, and have an impact on the relationship between job stress, job burnout, and perceived organizational support (POS). However, few studies have examined trilateral relationships, especially the role of POS concerning job stress and job burnout of preschool teachers. This study aimed to investigate the relationship among the three variables of job burnout, job stress, and POS, as well as explore the moderating effects of POS between job stress and job burnout. A cross-sectional study was conducted among preschool teachers in six provinces of China. A total of 408 preschool teachers completed a self-report questionnaire, including three scales that measured job burnout, job stress, and POS respectively. The Pearson correlation coefficient and regression analysis were used to examine the relationship among variables. The results showed that job burnout among Chinese preschool teachers was at a medium level during the COVID-19 pandemic. Job stress was positively related to job burnout, and the POS was negatively related to job burnout. Additionally, POS moderated the relationship between job stress and job burnout and alleviated the adverse effects of job stress on the job burnout of preschool teachers. POS can play a moderating role between job stress and job burnout of Chinese preschool teachers during the COVID-19 pandemic.

How should companies manage their employees’ emigration intentions? A serial mediation model

PurposeThis study aims to investigate the relationship between high-commitment human resource management (HCHRM) practices and emigration intentions in a developing country context. It further examines the mediating roles of perceived organizational support (POS) and job satisfaction in this relationship.Design/methodology/approachUsing the survey method, data were collected online from 407 employees. Structural equation modeling (SEM) in Amos v. 23 was conducted to scrutinize the structural relationships among the variables.FindingsThe study revealed that HCHRM practices do not directly impact emigration intentions. However, they do significantly influence POS, which, in turn, has a positive effect on job satisfaction. Consequently, HCHRM practices indirectly affect emigration intentions through the serial mediation of POS and job satisfaction.Research limitations/implicationsWhile this study provides valuable insights into the intricate dynamics of HCHRM practices, organizational support, job satisfaction and emigration intentions, it has certain limitations, such as its specific focus on Kosovo and its reliance on cross-sectional data. Future research could explore these relationships in diverse settings and use longitudinal designs for a more profound understanding.Originality/valueTo the best of the authors’ knowledge, this study represents the first empirical investigation into the connection between HCHRM practices and emigration intentions within a developing country context. It underscores the significance of considering not only specific HRM practices but also broader contextual factors and mediating mechanisms, shedding light on how HCHRM practices influence employee intentions to emigrate. The findings provide a unique perspective for organizations and policymakers dealing with emigration challenges in developing countries.

Networks perceptions and job satisfaction: the mediating role of perceived organizational support for women’s work contribution

PurposeThis study investigates the relationship between women’s networks perceptions and job satisfaction. It also examines the mediating effects of perceived organizational support (POS) for women’s work contributions on the relationship between networks perceptions and job satisfaction.Design/methodology/approachThe participants are female employees working in Scotland (n = 247). The data were collected using a survey questionnaire. PROCESS macro (model 4, Hayes, 2018) was used to test the proposed model.FindingsThe results revealed that (controlling for work time, age and sector) there is a significant relationship between women’s networks perceptions and job satisfaction. In addition, POS for women’s work contribution mediates the relationship between networks perceptions and job satisfaction. These findings show the significant effects of networks perceptions on employees’ job, satisfaction directly and through POS for women’s work contributions. Therefore, understanding the networks perceptions of employees and organizational factors will assist in improving job satisfaction.Originality/valueThis study is unique for examining the role of POS for women’s work contribution in the relationship between employees’ networks perceptions and job satisfaction. It addresses gender inequality in the workplace in terms of women’s career advancement and job satisfaction. In addition, this research offers insight into the development of a seven-item measurement scale related to networks perceptions.

Examining the socio-psychological dynamics of interpersonal and organizational deviances: the moderating influence of interpersonal justice and perceived organizational support

PurposeOver time, there has been a rise in deviant behavior among hotel employees. This scenario motivates researchers and practitioners to address the issue. The study aims to examine the influence of socio-psychological factors (abusive supervision, workplace ostracism, work-family conflict and emotional exhaustion) on workplace deviance (interpersonal and organizational deviation) in the hotel industry with the moderating effect of interpersonal justice and perceived organizational support.Design/methodology/approachWe gathered data from 416 employees in the hotel industry by employing a convenience sampling method and administered structured questionnaires. Subsequently, we conducted data analysis using structural equation modeling (SEM).FindingsResults showed that abusive supervision had a direct impact on work-family conflict, emotional exhaustion and interpersonal and organizational deviation; similarly, workplace ostracism had a positive impact on work-family conflict, interpersonal and organizational deviation, but it did not significantly impact emotional exhaustion. Finally, interpersonal justice had significant moderators between abusive supervision and interpersonal and organizational deviation.Originality/valueThis study contributes to the extent of research on the antecedents of interpersonal and organizational deviance and the mediating roles of work-family conflict and emotional exhaustion. Secondly, this research developed an integrated conceptual framework for categorizing the causes of interpersonal and organizational deviance by checking the mediation effect of work-family conflict (WFC) and emotional exhaustion (EE). Perceived organizational support (POS) and interpersonal justice (IPJ) as moderators, which is an addition to earlier works in this field of research.

The Impact of Proactive Behaviors of Vocational College Teachers on Teaching Performance: The Mediating Role of Organizational Support Perception

<p style="text-align:justify">This study aims to explore the relationship between proactive behaviors, teaching performance, and organizational support among vocational college teachers. Based on the theory of organizational support, we conducted a survey of 373 teachers from four vocational colleges in Shanxi Province, using scales for proactive behaviors, organizational support, and teaching performance. The results indicate that: (a) There is a significant correlation between teachers' proactive behaviors and teaching performance; (b) There is a significant correlation between teachers' proactive behaviors and organizational support; (c) Organizational support plays a significant mediating role in the relationship between teachers' proactive behaviors and teaching performance. This study enriches the application of organizational support in vocational colleges, providing empirical evidence for improving teachers' proactive behaviors in higher education institutions, which could be useful for central or local education policy decision-makers and implementing units. Additionally, this model could be further applied beyond vocational education to other contexts or policies, demonstrating both theoretical and practical significance.</p>