Organizational Perspective Research Articles

Can Employee‐Friendly Workplace Practices Improve Innovation Productivity? An Organizational Identification Perspective

ABSTRACTDrawing on the organizational identification perspective, this paper proposes that employee‐friendly workplace practices can positively impact employees' innovation productivity through their identification with the organization. Using a sample of 2642 firm‐year observations from public firms in the United States, a positive relationship was found between employee‐friendly workplace practices and employee innovation productivity, which was mediated by identification with the organization. The results also showed that the employee professional human capital dampened the relationship between employee‐friendly workplace practices and employee innovation productivity. Finally, the mediated relationship between employee‐friendly workplace practices and employees' innovation productivity through organizational identification was moderated by employees' professional human capital, such as when employees are credentialed knowledge workers.

Empowered to excel: How and when customer empowering behaviors ignite employee customer-oriented citizenship behaviors

ABSTRACT Empowerment is commonly acknowledged as a crucial managerial strategy in the hospitality sector. Although academic research has extensively explored empowerment from organizational and supervisory perspectives, the role of customer empowering behaviors toward employees remains largely unexplored. Our research addresses this significant gap by examining how and when customer empowering behaviors impact customer-oriented citizenship behaviors (COCBs). Grounded in social exchange theory, we propose that customer empowering behaviors enhance frontline employees’ COCBs through the mediating mechanism of customer-employee exchange. Our investigation further identifies proactive personality as a crucial boundary condition that shapes this relationship – the positive influence of customer empowering behaviors on COCBs intensifies among employees who exhibit higher proactive personality traits. To test our hypotheses, we conducted a multi-wave, multi-source survey, which yielded strong empirical support for the proposed relationships. This research makes significant contributions by advancing our theoretical understanding of customer-employee interactions while providing valuable insights for hospitality management practitioners.

Organizational perspectives on the impacts of scaling up overdose education and naloxone distribution in Kentucky

BackgroundEfforts to scale up overdose education and naloxone distribution (OEND), an evidence-based practice for reducing opioid overdose mortality, was a major focus of the HEALing Communities Study (HCS). The aim of this analysis is to describe the qualitative perspectives of partner organizations regarding the impacts of implementing OEND in a state that used a naloxone “hub with many spokes” model for scaling up this strategy.MethodsSmall group (n = 20) and individual (n = 24) qualitative interviews were conducted with staff from 44 agencies in eight Kentucky counties that implemented OEND from April 2020 to June 2022. Interviews were conducted between 6 and 8 months after the end of the intervention. Initial deductive coding used the reach, effectiveness, adoption, implementation, and maintenance (RE-AIM) framework, and then additional inductive sub-coding focused on passages within the OEND Effectiveness code. Thematic analysis was then utilized to identify themes regarding the impacts of implementing OEND.ResultsParticipants identified multi-level impacts of implementing OEND. At the individual-level, participants described lives being saved, greater access to naloxone for individuals served by the agency, reduced stigma toward OEND by clients, and greater client-level self-efficacy to respond to overdoses. Organizational impacts included improved staff readiness for overdose response, enhanced clinical relationships between staff and clients, and reduced staff stigma. Participants described positive impacts on their organizational networks and clients’ social networks. Community-level impacts included greater overall access and reduced stigma toward OEND.ConclusionsThese qualitative data revealed that staff from agencies involved in a community-wide effort to scale up OEND perceived multi-level benefits, including saving lives, reducing stigma, improving naloxone access, and enhancing staff and client readiness, while strengthening organizational and community networks.Trial registrationClinicalTrials.gov, NCT04111939. Registered 30 September 2019, https://clinicaltrials.gov/ct2/show/NCT04111939

Land purchasing behavior of real estate enterprises: An organizational status perspective

Land purchasing behavior of real estate enterprises: An organizational status perspective

Effects of economic sanctions on cancer care for patients in Iran: a qualitative study

BackgroundDue to political and security concerns, Iran has faced stringent sanctions in recent decades, significantly impacting vulnerable cancer patients. According to the latest statistics, the 5-year prevalent cases in Iran were 357,906 for both sexes combined. This study aimed to investigate the perspectives of cancer patients, their families, and non-governmental organizations (NGOs) regarding the ramifications of economic sanctions on cancer diagnosis and treatment.MethodsThis qualitative study was conducted by semi-structured interviews with 21 cancer patients and their family members, as well as representatives from relevant NGOs based in Tehran in 2020. The interviewees were selected using convenience sampling, and the data were classified and analyzed using qualitative content analysis in MAXQDA-2019 software.ResultsThe effects of economic sanctions on cancer patients were categorized into four themes: medicines, medical equipment, human resources, and financial resources. Medicines were further categorized into medicine price changes, scarcity, the complexity of dispensing medication, profiteering of drug manufacturers and distributors, and prolonged medical treatment subthemes. Medical equipment included price changes and difficulties in procuring medical devices and their accessories. Human resources comprised inadequate access to specialists and distorted doctor-patient relationships. Finally, financial resources were delineated by the diminished purchasing power of individuals and insufficient support extended to NGOs catering to patients’ needs.ConclusionsThe findings underscore the urgency of addressing the multifaceted consequences of sanctions, which exacerbate vulnerabilities among cancer patients and hinder their access to timely and adequate care. Collaborative efforts between policymakers, healthcare providers, and NGOs are essential to mitigate these challenges and ensure equitable access to cancer treatment amidst ongoing sanctions. Furthermore, global health diplomacy could help reduce the effects of economic sanctions and facilitate the provision of medical equipment, medicines, and financial resources.

Framing corruption in Ukraine: a two-decade scoping review of academic and organizational perspectives

ABSTRACT This article aims to understand how corruption in Ukraine has been framed in the academic literature during the last two decades and to identify the main gaps in researching this phenomenon. It conducts a scoping review of available scientific literature produced by academics and by international organizations. Each article is examined in terms of types of corruption covered, definitions and metrics of corruption used, data collection and data analysis method, and some other characteristics. Based on the gaps identified, it is recommended that future studies better integrate Ukraine-based analyses, use standard definitions of corruption, combine research techniques and theories in an interdisciplinary approach, draw on more recent and regionally disaggregated data, and compare Ukraine with other post-socialist countries that share similarities in terms of corruption risks. This will allow for a more robust understanding of corruption in Ukraine and pave the way for stronger and more effective public policies.

An Organizational Perspective on Robotic Process Automation Adoption and Usage Factors

The adoption of Information Technologies in organizations is a crucial decision for growth, productivity, competitiveness, and even survival in an increasingly competitive market. It highlights the growing importance of automation solutions such as Robotic Process Automation to achieve or maintain competitiveness. Although there is research on Robotic Process Automation, most of it focuses on technology, and what it can provide, rather than on the effective contribution to the better performance of organizations, which depends on adoption and use. This work studies the propensity to the adoption and usage of Robotic Process Automation. As a basis for the conceptual model of this research, the Diffusion of Innovation and Technology Organization Environment theoretical models were used in order to evaluate the propensity for adoption and use of Robotic Process Automation from an organizational perspective. This research uses mixed methods. Initially, in the exploratory phase, interviews were carried out to complement the information collected in the literature with a view to developing a model for assessing the propensity to use Robotic Process Automation, and, subsequently, hypotheses were made based on the existing literature and combined with the exploratory phase results; in addition, data from surveys collected from 141 organizations were utilized to evaluate the suggested model, as well as the underlying hypotheses. The findings suggest that it is in the technological context that the antecedents prove to be significant in the propensity for the adoption and use of Robotic Process Automation, namely Compatibility and Relative Advantage. The implications of these findings are discussed from a practical and research perspective.

Conceptualizing blended learning models as a sustainable and inclusive educational approach: an organizational dynamics perspective

PurposeThe theoretical landscape surrounding the contribution of digital transformation to sustainability in higher education institutions is lacking in literature. Blended learning has gained popularity and poises for further growth as a sustainable and inclusive mode of learning that will shape the future of education. This study aims to investigate the organizational critical success factors that ensure high-quality blended learning opportunities.Design/methodology/approachData was collected through an online student survey and semistructured interviews with academic leaders and faculty members.FindingsExploratory factor analysis and multiple linear regression revealed five main contributing factors to a successful overall hybrid experience, namely, faculty support, cognitive flexibility, learner self-actualization, student engagement and sense of belonging. In the results, students were satisfied with their gained skills, knowledge and engagement, and have succeeded in developing cognitive flexibility, self-actualization and sense of belonging. Faculty support was the strongest determinant. The presence of certain organizational dynamics, comprising management support of those with sustainability mindset, effective communication, blended leadership qualities and adequate faculty personality traits, presents as a major predictor to quality learning opportunities.Originality/valueThe theoretical landscape surrounding the contribution of digital transformation to sustainability in higher education institutions is lacking in literature, which emphasizes the novel aspects of this study. In particular, it contributes by determining the overall level of research on the subject, theoretical stances in this area and potential avenues for further investigation.

How is social support defined, categorized and measured in studies of work-related musculoskeletal disorders among hospital nurses: A scoping review.

To summarize current literature on the definition, categorization and measurement of social support in studies of work-related musculoskeletal disorders among hospital nurses. A scoping review. A literature search of four databases (CINAHL, Medline, Embase and Web of Science) was employed to map the evidence between January 2012 and April 2023 on the definition, categorization and measurement of social support in studies of work-related musculoskeletal disorders among nurses in hospital settings. This review adopted Arksey and O'Malley's framework for conducting scoping reviews. Data extraction was reported using PRISMA Scoping Review guidelines and articles synthesized using a descriptive approach. Fifteen studies met the criteria for inclusion in the review. Social support was distinctly defined in only two studies. Four main categories of social support identified were Co-worker, Supervisor, Family and Overall support. Eight tools were found to measure social support, and the most used tool was the Job Content Questionnaire. The review identified that social support is often not explicitly defined. Furthermore, social support can be categorized and measured in different ways, using diverse tools. This variation may affect the understanding of social support and the approaches in measuring and providing social support in the workplace. Studies should clearly define the social support category evaluated, to facilitate comparisons between studies of nurses with work-related musculoskeletal disorders. Healthcare managers should obtain feedback from nurses to ensure that the category of social support provided matches that which the nurse requires to ensure it helps the nurse from an organizational perspective. Healthy social relationships should be encouraged among nurses to promote nurses' well-being and by extension patient care. There was no patient or public involvement.

"How are you going to remove that cobweb?" Midwifery Services Framework implementation in Zambia: A case study.

The Midwifery Services Framework (MSF) was devised by the International Confederation of Midwives (ICM) as an evidence-based tool to guide the process of improving sexual, reproductive, maternal, and newborn health services through strengthening and developing the midwifery workforce. The MSF was updated in 2020 and implemented in Zambia in 2020-2023. This study examined the process of MSF implementation in Zambia from the perspectives of individuals and organisations involved in implementation. We used an Appreciative Inquiry approach to collect qualitative data from nine stakeholders via semi-structured interviews, including representatives of all organizations involved in implementation. Guided by a process evaluation framework, a content analysis was undertaken on the data. The process of MSF implementation achieved or contributed to positive results at a policy and health system level. This study identified factors that contributed to these successes, including: political will, alignment with national planning cycles and existing health system structures, broad stakeholder engagement, and intentional efforts to ensure contextualisation and local ownership of the process. Still more could have been achieved with: even broader stakeholder engagement, better understanding of key midwifery and health system concepts, and stronger data systems. Future efforts to implement the MSF and other investments in strengthening the midwifery workforce should take note of these key success factors and intentionally 'design them in' from the outset.

AI as a talent management tool: An organizational justice perspective

AI as a talent management tool: An organizational justice perspective

Examining message framing in a higher education crisis: A qualitative analysis of organizational perspectives and media portrayals

Examining message framing in a higher education crisis: A qualitative analysis of organizational perspectives and media portrayals

데이터 공백이 데이터 기반 조직 학습에 미치는 영향: 마치(James March)의 탐색-활용 모델을 중심으로

In the age of datafication, organizations have access to more information than ever before and increasingly rely on data to make decisions. However, few approaches analyze the impact of data gaps on organizational performance, specifically focusing on the data gaps that may arise due to differences of connectivity among organizations and individuals. In this study, I modeled data gaps -instances where a dataset is missing a specific element or social group- in two ways: (1) when an organization's ability to provide connectivity is limited, resulting in missing data needed to measure the intended outcome in terms of construct validity, and (2) when connectivity to specific members is lost, leading to missing data from a portion of the target population in terms of representativeness. March's (1991) model of organizational learning, which emphasizes exploration and exploitation, was applied to analyze the impact of these two types of data gaps on organizational knowledge and the average knowledge of members, both of which are outcomes from the organizational perspective, as well as on similarity, an outcome from the individual perspective. The results showed that both types of data gaps restricted exploration and reduced learning performance from the organizational perspective, with the construct validity data gap having a particularly strong impact. On the other hand, representativeness data gaps created a similarity gap between those included in the organization's dataset and those excluded from it during learning.

Contextualising workplace mental health in post-pandemic South Africa: A systematic review

Orientation: Post-pandemic, mental health issues remain prevalent, highlighting the need for promoting workplace mental health. This study emphasises the importance of contextualising these issues to understand the workplace mental health landscape in post-pandemic South Africa.Research purpose: This study aims to contextualise workplace mental health through a systematic review spanning 2020 to 2024, encompassing both the pandemic and post-pandemic periods.Motivation for the study: The study was driven by the urgent need to address workplace mental health in the post-pandemic era, particularly in South Africa, where unique challenges persist. As part of the SIOPSA 2024 Conference Edition’s focus on cultivating a mental health culture, the study aims to contribute to a broader understanding of the workplace mental health landscape.Research approach/design and method: A systematic review approach, guided by PRISMA guidelines, was undertaken to assess research on workplace mental health in South Africa. A structured literature search was conducted in April 2024 and May 2024.Main findings: The review of 14 studies included qualitative (2), quantitative (11) and mixed-methods (1) and offers significant insights into the conceptualisation, prevalence and management of mental health issues in South African workplaces. Findings highlight common challenges such as depression, anxiety and burnout, highlighting the need for targeted interventions across professions.Practical/managerial implications: The study provides insights into workplace mental health, serving as a foundation for future research and offering guidance to South African industrial psychologists.Contribution/value-add: This study adds to the growing body of research on workplace mental health from an organisational perspective.

Individual and organizational perspectives on white-collar and corporate crime

Individual and organizational perspectives on white-collar and corporate crime

Optimization in the HIV treatment: economic and organizational impact analysis of Bictegravir/Emtricitabine/Tenofovir Alafenamide

Introduction: Given the availability of a growing number of HIV treatment options, it becomes essential to have a clear understanding of the related economic-organizational evidence, to operate informed and conscious choices. The study aims to define the economic and organizational impact related to a consolidated use of Bictegravir/Emtricitabine/Tenofovir Alafenamide (BIC/FTC/TAF), within the Italian National Healthcare Service (NHS), for the treatment of both naïve and experienced HIV individuals. Materials and methods: A budget impact analysis was developed assuming the NHS perspective and considering a 36-month time horizon. Scenario A, representative of the current situation of consumption of the different therapeutic alternatives (derived from the most update guidelines), was compared with Scenario B, assuming a greater adoption of BIC/FTC/TAF. An organizational impact analysis was conducted to define any advantages for hospitals, devoted to the management of any ART-related adverse events. Results: The BIA revealed an economic saving of 0.97% (26,040,271.36 €) given a higher penetration rate for BIC/FTC/TAF, for the treatment of HIV individuals assuming ART in Italy. From an organizational perspective, a greater BIC/FTC/TAF administration would generate a reduction in the overall hospital accesses devoted to the management of adverse events, generating an overall saving of 245,938 hours, considering the time spent by the healthcare professionals involved in the care and treatment of individuals with HIV. Conclusions: BIC/FTC/TAF represent an interesting possibility for the rapid initiation of ART, as well as for switches, being able to optimize the clinical pathway of a patient with HIV, from an economic and organizational perspective.

Wellbeing At Work With Mission, Vision, And Values: An Exploratory Study In SMEs In Spain

Wellbeing at work is a popular topic to attract and retain talent. Nevertheless, its relationship with organisational culture remains complex. This exploratory study sought to offer a pathway for SMEs to explore organizational culture and wellbeing at work, using mission, vision, and values, as motivational factors within a corporate culture. SMEs constitute over 99% of businesses in the European Union and Spain, where wellbeing at work is not generally addressed. This quantitative study focused on employee's perception of wellbeing at work at Spanish SMEs. Results offer information that can be used to address the situation as they indicated that wellbeing at work’s perception decreases when internal communication and coordination across different layers are lacking. A perception gap of wellbeing at work exists between senior managers and other employees. The level of wellbeing at work declines as company size increases, and salary does not appear to influence wellbeing from an organisational culture perspective. Further research is required to validate these findings and confirm the role of mission, vision, and values as a valid path to explore inconsistencies at the strategic level of wellbeing at work and corporate culture.

Factors driving digital transformation: Technological, organizational, and environmental perspectives from Jordanian banks

In recent years, the digital transformation of financial institutions has gained the attention of researchers and practitioners all over the world. This study investigates the impact of organizational, environmental, and technological factors on the digital transformation process of Jordanian banks. The approach used in this study is quantitative, and an online questionnaire was forwarded to employees in 15 Jordanian banks. The convenience sampling method was utilized to collect data from 286 participants with a response rate of 35%. Partial least squares structural equation modeling was used for analysis. The results show a significant positive relationship between organizational, environmental, and technological factors and digital transformation, which confirmed the imperative role of organizational, technological, and environmental factors in the digital transition process in Jordanian banks. The results highlight the need for Jordanian banks to develop explicit strategies that involve the integration of new technologies, regulatory frameworks that encourage modern technology adoption, and dealing with different environmental factors. The study thus proposes recommendations for Jordanian banks to achieve maximum benefit from digital transformation and manage the difficulties arising from this transformation in the changing banking sector.

If you spend it, they will come: recruiting expenses, reputation, human capital acquisition, and performance

In this study, we extend the scope of recruitment research to encompass the organizational perspective. We investigate how recruitment expenditures, the reputation of the organization, and the reputation of its managers contribute to a firm’s capacity to acquire top-tier human capital, which in turn drives superior organizational performance. Relying on signaling theory and the resource-based view, we suggest the quality of human capital acquired will mediate the relationships between recruitment expenses, organizational reputation, managerial reputation, and organizational performance. Additionally, we expect recruitment expenses to be a stronger predictor of human capital quality than organizational or managerial reputation. With a sample of NCAA football teams over five years, we find the quality of human capital acquired at least partially mediates both the relationships between recruitment expenses and organizational performance and between organizational reputation and organizational performance.

Being Responsible in Cybersecurity: A Multi-Layered Perspective

Abstract The paper posits that in the increasingly connected digital landscape, there is a growing need to examine the scale and scope of responsible cybersecurity. In an exploratory study that involved qualitative interviews with senior cybersecurity professionals, we identify different layers of responsible cybersecurity that span across techno-centric, human-centric, organizational (intra and inter) and societal centric perspectives. We present these in an onion-shaped framework and show that collectively these diverse perspectives highlight the linked responsibilities of different stakeholders both within and beyond the organization. The study also finds that senior leadership plays a crucial role in fostering responsible cybersecurity across the different layers. Implications for research and practice are discussed.