One-stop Service Research Articles

S54 Improving Influenza and Pneumococcal Vaccination Rates in an Inflammatory Bowel Disease Clinic at Tan Tock Seng Hospital, Singapore

Background: Despite a higher risk of infections (such as influenza and pneumococcal disease) with or without immunosuppressive or biologic therapies, vaccination rates remain low among inflammatory bowel disease (IBD) patients in Tan Tock Seng Hospital. Specifically, our 3 months’ retrospective data revealed that ≤15% of patients had completed their influenza and pneumococcal vaccinations. Hence, in January 2021, a team comprising of 3 IBD physicians and 2 new IBD nurses came together to work on a quality improvement (QI) project and streamline the vaccination processes. The primary aim was to improve vaccination rates through a nurse-led vaccination screening, assessment and referral exercise as well as addressing vaccination hesitancy. Methods: A cause and effect QI tool (fish-bone diagram) was adopted to assess and study areas for improvement. Through this root cause analysis, the team was able to identify gaps which contributed to poor vaccination uptake. They included system (unavailability of IBD vaccination protocol, no written education materials for IBD patients, inconvenient vaccination access), physician (limited physician time consult, incomplete vaccination screening or assessment) and patient factors (patient’s perceived lack of benefit, vaccine misconceptions, fear of side effects). In order to address aforementioned factors causing the poor vaccination rates, vaccination guidelines were first protocolised based on national and international clinical guidelines. An information pamphlet was also prepared to help patients better understand the importance and benefits of vaccinations. At each outpatient appointment, IBD nurses would first establish the patient’s vaccination eligibility based on age, disease activity, use of immunosuppressive therapy and vaccination history. Where appropriate, vaccination counselling and pamphlet will be provided to the patient. With patient’s consent, patients would then be referred to the treatment room at the clinic for vaccination administration, all within the same clinical setting. Results: There were 246 patients attended IBD clinic from June to November 2021. Our 6-months post-intervention study reported the following: 1. Clear and systematic vaccination screening and assessment- Vaccination documentation in electronic health records increased from 30% to 100% - a 70% increase compared to pre-intervention 2. Influenza vaccination- 60% of IBD patients fulfilled vaccination eligibility - Influenza vaccination completion increased from 13% to 55% – a 42% increase compared to pre-intervention 3. Pneumococcal vaccination- 28% of IBD patients fulfilled vaccination eligibility - Pneumococcal vaccination completion increased from 2% to 48% - a 46% increase compared to pre-intervention. Conclusion(s): The role of vaccination screening and recommendations were traditionally performed by physicians and pharmacists. However, with the implementation of nurse-led vaccination exercise, it had helped to improve and better identify eligible patients for vaccination in a systematic and concise manner in this one-stop service. It further empowered the 2 new IBD nurses in exercising their clinical judgement skills while freeing up time for physicians to address patients who may have higher medical needs requiring longer consultations. Most importantly, with increasing vaccination rates, IBD patients could be better protected against these vaccines-preventable diseases. We believe that we can achieve higher rates of vaccinations in due time through education and being a vaccine(s) advocate to further reduce vaccine hesitancy.

Management Services for Building Permits at the Investment Service and One-Stop Service in Bolaang Mongondow Utara Regency

This study aims to identify and describe the service for obtaining building permits (IMB) at the Investment and One-Stop Services Office in North Bolaang Mongondow Regency. Types of Qualitative research. Data analysis begins with the process of data reduction, data presentation, and drawing conclusions. The results of this study indicate that the service for managing building permits at the Investment Service and One-Stop Service in North Bolaang Mongondow Regency is not optimal and optimal, there are several problems, namely; socialization, service completion time, human resources (officers), PMPTSP service office facilities, especially building permits, so that needs to be addressed in order to provide more optimal service and meet community expectations.

Can a New Organization Mitigate Conflicts Among Multiple Institutions Managing a World Heritage Site?

This paper examines whether and to what extent a newly established public organization can facilitate coordination among existing organizations in a world heritage site by focusing on the Borobudur Tourism Authority Board (BOB). It was established in 2017 by the Indonesian government to reduce conflicts among the multiple organizations managing Borobudur World Heritage Site and to provide one-stop services in the area. The paper investigates how effective this newly created organization has been in achieving these goals by utilizing in-depth interviews of public officials and a survey of tourism service providers in the Borobudur area. Major findings include: (1) business conditions as perceived by service providers somewhat improved after the establishment of BOB; (2) however, existing authorities managing the Borobudur area bypass BOB as a coordinator; and (3) a result, conflicts among organizations involved in the Borobudur area remain.

One-stop prostate MRI biopsy service improving the turnaround times from MRI referral to biopsy

Background: Prostate cancer is the most common cancer in men in the UK, with steady increase in the number of magnetic resonance imaging (MRI) referrals and biopsies. In the traditional pathway, there can be substantial delay from referral to biopsy. In our hospital, the interval between MRI and biopsy is between three to eight weeks. This affects the 31/62-day targets of cancer diagnosis and treatment. We introduced a one-stop clinic, the first in Scotland, to reduce the turnaround times.

HGD: an integrated homologous gene database across multiple species.

Homology is fundamental to infer genes' evolutionary processes and relationships with shared ancestry. Existing homolog gene resources vary in terms of inferring methods, homologous relationship and identifiers, posing inevitable difficulties for choosing and mapping homology results from one to another. Here, we present HGD (Homologous Gene Database, https://ngdc.cncb.ac.cn/hgd), a comprehensive homologs resource integrating multi-species, multi-resources and multi-omics, as a complement to existing resources providing public and one-stop data service. Currently, HGD houses a total of 112 383 644 homologous pairs for 37 species, including 19 animals, 16 plants and 2 microorganisms. Meanwhile, HGD integrates various annotations from public resources, including 16 909 homologs with traits, 276 670 homologs with variants, 398 573 homologs with expression and 536 852 homologs with gene ontology (GO) annotations. HGD provides a wide range of omics gene function annotations to help users gain a deeper understanding of gene function.

SOSIALISASI PEMBUATAN DAN PENGENALAN NOMOR INDUK BERUSAHA (NIB) UMKM MELALUI SISTEM ONLINE SINGLE SUBMISSION (OSS) DI PEKON SUKOHARJO 1

The existence of increasingly sophisticated technology, it encourages the government to create government programs that are advanced and can adapt to current developments. One of them is in the field of licensing, which is realized with the existence of Online Single Submission (OSS) by the Investment and One-Stop Service Office, Pringsewu Regency, Sukoharjo 1, is a village in Sukoharjo District, Pringsewu Regency, Lampung has approximately one hundred MSMEs registered with the Cooperatives and MSMEs Office. Pringsewu Regency. Realizing the importance of providing awareness and understanding to Micro, Small, and Medium Enterprises (MSMEs) actors of the importance of having a business license, the STMIK Pringsewu service team conducted training to help residents, especially MSME actors, be given knowledge and understanding of business licensing. There are several methods used in carrying out this service, namely: MSME data collection, surveys, and outreach, making MSME NIB, and submission of NIB documents. The results of this PKM activity are that business actors can know the importance of business legality and business registration with the OSS institution so that MSMEs in Pekon Sukoharjo 1 get business protection and ease of access to capital, and empowerment from the government and assistance in developing micro, small and medium enterprises.

Multidisciplinary Management of Children with Occult Spinal Dysraphism: A Comprehensive Journey from Birth to Adulthood.

Occult spinal dysraphism (OSD) comprises different forms of failure in embryogenic development that can lead to genitourinary, spinal, or lower limb alterations, thus determining progressive neurological deterioration. The correct management of children harboring OSD represents a significant issue during their life up to adulthood. However, patients often have to entertain individual consultations with each specialist. We settled on a multidisciplinary team comprising pediatric neurosurgeons, urologists, neurologists, orthopedists, and other supporting physicians. We present the results of such actions by analyzing a series of 141 children with OSD subjected to neurosurgical procedures, evaluating the impact of multidisciplinary management on outcomes. We also evaluated the specific actions according to the different ages of OSD patients from birth to adulthood to provide a schematic plan that could represent a basis for establishing and disseminating the need for a multidisciplinary approach in OSD management. The multidisciplinary team allows all consultants to see the patient together, covering specific aspects of history and examination pertinent to their management. Offering a one-stop service prevents coordination issues between the different medical teams, avoids delays or cancellations of the various appointments, optimizes cost-effectiveness, and improves efficiency and parents’ satisfaction.

The Development of the Logistics Transportation Management Prototype System: A Case Study of the Economic Development along the East-West Economic Corridorin Thailand

The objective of this research is to design a logistic transportation management system prototype that can manage operations through a one-stop service. The development of the prototype will be utilizing a Saving Algorithm and Google Map to help analyze routes and determine the lowest cost. The design of the various functions will be based on samples of the transportation data of the East-West Economic Corridor. The research’s data collection will be based on data obtained from 400 transport and logistical operator samples, professionals who possess knowledge related to logistic transportation management, or academics who are well- versed in logistic operations. The collection of data was conducted using questionnaires, which were used to conduct interviews before the design of the prototype, and thereafter, to evaluate the completed logistic system design. As a result of the data collection, the researcher was then able to use the information obtained to design the interface of the logistic transportation management prototype system, which was able to comprehensively define the various functions of the prototype system. The results from testing the system based on the ISO 9241-151 principles showed that the detailed layout of the screens was rated to be Very Good by 4 persons, while 2 persons rated it as Fair. The reason that it was rated as Fair was due to the details of the proposed content was not very comprehensive as expected. As for the aspect of searching for information, it was rated as Very Good by 2 points, The display of the contents and details of the system function, such as fonts or colors, were rated to be Very Good by 3 points, and Good by 2 points. Experts commented that the system should be able to provide more details in explaining the functions of the different menus on each page or adding a navigator for other topics, such as the system processing speed. The system’s processing function was rated as Good by 3 points and Fair by 2 points.Finally, the results show that, the prototype has presented guidelines for applying the concepts of both algorithms to work collaboratively with the logistics system.It canhelp transporter to find the route of travel as well. Keywords— Smart and intelligent computing, logistic system, Economic Development, East-West Economic Corridor

Implementasi Sistem Perizinan Berusaha Terintegrasi Secara Elektronik (Online Single Submission) Sebagai Upaya Meningkatkan Kualitas Pelayanan Publik Di Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Minahasa Tenggara

This study aims to describe or find out the implementation of an electronically integrated business licensing system (online single submission) in improving the quality of public services at the Southeast Minahasa One-Stop Investment and Services Agency. The research was located at the Investment and One Stop Service Office of Southeast Minahasa Regency as the research location. This study uses a qualitative approach to process the data obtained from the research location where the data is in the form of words, sentences, schemes or pictures. This research is a descriptive research, namely to find out or describe the reality of the events studied or research conducted on independent or single variables, without making comparisons or connecting with other variables. A total of 8 informants in this study were selected because they know the problems regarding the quality of public services. The data collected in this study is data that is in accordance with the research focus, namely verbal data which is information from related parties, which consists of primary data and secondary data. Data collection techniques used are observation, in-depth interviews, and documentation. Data analysis in this research is by data reduction, data display, and data conclusion/verification. The results obtained from the aspect of tangible is quite good but there are inadequate facilities and infrastructure, the aspects of reliability, responsiveness, assurance and empathy are appropriate as they should be.

One-stop Service Platform under the Background of Smart Campus Construction

One-stop Service Platform under the Background of Smart Campus Construction

IPGA: A handy integrated prokaryotes genome and pan-genome analysis web service.

Pan-genomics is one of the most powerful means to study genomic variation and obtain a sketch of genes within a defined clade of species. Though there are a lot of computational tools to achieve this, an integrated framework to evaluate their performanceand offer the best choice to users has never been achieved. To ease the process of large-scale prokaryotic genome analysis, we introduce Integrated Prokaryotes Genome and pan-genome Analysis (IPGA), a one-stop web service to analyze, compare, and visualize pan-genome as well as individual genomes, that rids users of installing any specific tools. IPGA features a scoring system that helps users to evaluate the reliability of pan-genome profiles generated by different packages. Thus, IPGA can help users ascertain the profiling method that is most suitable for their data set for the following analysis. In addition, IPGA integrates several downstream comparative analysis and genome analysis modules to make users achieve diverse targets.

Desain Perlindungan Hukum Pada Pelayanan Perizinan Berbasis Standar Pelayanan Partisipatif Satu Pintu

The Constitution guarantees the right for services, so that the government is obliged to provide protection guarantee and legal certainty to each citizen in the government and public services. Ironically, the right for services is often taken away by the egoism of the state elites and the fading professionality among the government apparatus as the providers of services. Therefore, it is interesting to study a proper design of legal protection to the license service recipients based on one-stop participatory licensing service standard after the enactment of the Law on Job Creation. This study employed a juridical normative approach. The results showed that the legal protection to the citizens in providing the licenses is still covered by cost uncertainty, service time, and low satisfaction among the citizens to the licensing service. As a result, it needs a strategy to strengthen the fulfillment of right for services by encouraging changes regulations into responsive and progressive ones with transparency and professionality of service and accompanied by cultural formation among the service apparatus ending in the legal protection to the licensing service recipients so that one-stop participatory service standard may be attained

Client Satisfaction with Community Clinic Services in Bangladesh

Background: Community clinics provide one-stop healthcare services that is vital in primary healthcare. Measuring users' contentment is imperative to improving the quality of care at the doorsteps of the people. This article focuses on community clinics' importance and overall client satisfaction in Bangladesh. Methods: A cross-sectional survey was conducted from March to April 2019. Sixteen Upazilas from eight districts in Bangladesh were randomly selected for conducting interviews. The survey compiled local data regarding client satisfaction with the health care service of community clinics in Bangladesh. Results: A total of 760 female participants provided data. The majority (41%) were in the age group 18-24 years. This group showed more satisfaction than others (Odds Ratio 1.44). Childless married women were also more satisfied with the community clinic services than others (Odds Ratio 1.64). Furthermore, gender, education, and economic perspective were positive aspects of getting service from community clinics. Conclusion: Although there is a challenge balancing psychosocial and medical care, promoting client-oriented care with a focus on overall comfort concerning the culture of the area is vital. This can be done with community-focused training and explaining written prescriptions better, including signs, symptoms, treatment, and referral points. Government backing has also been shown to be a strengthening source regarding primary healthcare services.

DeepGraphh: AI-driven web service for graph-based quantitative structure-activity relationship analysis.

Artificial intelligence (AI)-based computational techniques allow rapid exploration of the chemical space. However, representation of the compounds into computational-compatible and detailed features is one of the crucial steps for quantitative structure-activity relationship (QSAR) analysis. Recently, graph-based methods are emerging as a powerful alternative to chemistry-restricted fingerprints or descriptors for modeling. Although graph-based modeling offers multiple advantages, its implementation demands in-depth domain knowledge and programming skills. Here we introduce deepGraphh, an end-to-end web service featuring a conglomerate of established graph-based methods for model generation for classification or regression tasks. The graphical user interface of deepGraphh supports highly configurable parameter support for model parameter tuning, model generation, cross-validation and testing of the user-supplied query molecules. deepGraphh supports four widely adopted methods for QSAR analysis, namely, graph convolution network, graph attention network, directed acyclic graph and Attentive FP. Comparative analysis revealed that deepGraphh supported methods are comparable to the descriptors-based machine learning techniques. Finally, we used deepGraphh models to predict the blood-brain barrier permeability of human and microbiome-generated metabolites. In summary, deepGraphh offers a one-stop web service for graph-based methods for chemoinformatics.

Evaluation of online learning platforms based on probabilistic linguistic term sets with self-confidence multiple attribute group decision making method

Online education addresses the limitations of traditional classrooms in terms of time and location. Moreover, online learning platforms provide learners with one-stop self-learning services. The organic combination of online self-learning, traditional classroom teaching and classroom experiment is a persistent task in realizing the development of diversified teaching modes in colleges and universities. Thus, selecting an appropriate online learning platform for students to improve ability and quality can be viewed as a complicated multiple attribute group decision making (MAGDM) problem. This study aims to introduce a new method for evaluation of online learning platforms based on MAGDM. First, the evaluation index system of online learning platforms is constructed. The index contains three dimensions and six indicators based on the ‘1 + 4′ multi-dimensional Cooperation-Acknowledgement-Modulation-Perseverance (CAMP) ability training systems. On the basis of assessment information using probabilistic linguistic term sets with self-confidence (PLTS-SC), we then introduce certain basic operational laws and aggregation operators for PLTS-SC. To aggregate individual evaluation information into a collective result, we further propose a weight determination method of experts that combines levels of external trust with levels of internal self-confidence. Afterward, we put forward an extended Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) for MAGDM using the PLTS-SC data and apply it to the evaluation and selection of online learning platforms. Finally, the feasibility and effectiveness of the proposed method is verified by robustness test and comparative analysis with relative methods.

IMPLEMENTASI PERATURAN WALIKOTA NOMOR 28 TAHUN 2017 TENTANG PENDELEGASIAN KEWENANGAN PENYELENGGARAAN PELAYANAN TERPADU KEPADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA PADANG

In order to build an integrated economy and one-stop service, the government of Padang City issued a policy to solve these problems. The policy is managed by the Padang City Investment and One-Stop Integrated Service Office (DPMPTSP). The purpose of the DPMPTSP is to make it easier for the community to make licensing letters, in the form of a one-stop integrated service (PTSP), where PTSP provides integrated services in order to cut the bureaucracy of licensing services. Padang city. This policy is contained in the Mayor of Padang Regulation No. 28 of 2017 concerning the delegation of authority and one-stop integrated services for the City of Padang. This research uses descriptive qualitative method, with purposive sampling technique. Collecting data by library method, interview and observation. Then analyzed using the miles and huberaman methods. This study uses the theory of George C. Edward III because the indicators are in accordance with the research. The results showed that (1) the implementation of the Padang mayor's regulation no 28 of 2017 concerning the delegation of authority and one-stop integrated services in the city of Padang has not been effective, this happens because not all of the permits can be carried out by the Padang City DPMPTSP. The cause can be viewed from the elements of communication, resources, attitude of implementers and organizational structure. (2) the obstacles that occur in the implementation of Perwako No. 28 of 2017 are the lack of resources, both inadequate human resources from experts both from facilities and infrastructure resources to support the implementation of services. not yet committed to carrying out their duties. (3) efforts are being made to overcome the obstacles that occur in the implementation of Perwako No. 28 of 2017 which is to complete resources both from human resources and from facilities and infrastructure resources, then the need for a special study on the renewal of Perwako No. 28 of 2017 to better policies. . And finally, the need for DPMPTSP to fix the online service system during the corona virus 19 pandemic.

Cancellation of Elective Cases in Songklanagarind Hospital: Identification of Reason: A Retrospective Study

Background: The operating theatre is the most important department of a hospital as it involves significant resources. One of the significant obstacles in overseeing a theater managing system is scheduled elective case cancellation. Objective: The present study was conducted to identify preventable reasons for cancellation. Materials and Methods: A retrospective study was conducted between January and December 2018. Data from scheduled elective cases were retrieved from a database of the Department of Anesthesiology, Faculty of Medicine, Prince of Songkla University. All patients who required anesthetization for surgery were divided into two groups, proceeding with the operation, and case cancellation. Baseline characteristics of the two groups were compared using the chi-square test, Fisher’s exact test, and analysis of variance. All statistical analyses were performed using the R software, and the correlation was considered significant at p of less than 0.05. The reason for case cancellations was categorized into three groups, preventable, unpreventable, inconclusive, then displayed as percentages. Results: In all, 12,423 patients were identified as being scheduled elective cases. The case cancellation rate was 6.4%. Cancellation rates of males and females were 7.3% and 5.6%, respectively. Patients aged 65 to 79 years exhibited a 7.6% cancellation rate, and the cancellation rate was the highest at 17.3% in the American Society of Anesthesiologists (ASA) physical status classification 4. Of the 797 canceled surgeries, 397 cases (50%) were preventable, 192 cases (24%) were unpreventable, and 208 cases (26%) involved inconclusive reasons. The preventable reasons for cancellation comprised incomplete medical evaluations in 179 cases (22.5%), overtime in 74 cases (9.3%), and the patient refused surgery in 52 cases (6.5%). Conclusion: The most common cause of elective case cancellation is an incomplete preoperative evaluation, which is a preventable reason.Therefore, preoperative evaluation protocol as a one-stop service preoperative clinic should be established to prevent and decrease the cancellation rate of elective cases. Keywords: Cancellation case; Elective surgery; Preventable reason

Overseas Warehouse Location of Cross-Border E-Commerce Based on Particle Swarm Optimization

In order to solve the problem of cross-border e-commerce warehouses as transit stations and direct selling platforms, the location of a cross-border e-commerce overseas warehouse is deeply studied on the basis of particle swarm optimization. Firstly, it studies the principle of algorithm optimization and algorithm method of particle swarm optimization. Among them, the self-built overseas warehouse mode has high requirements on the construction threshold, which is suitable for large cross-border e-commerce enterprises. The overseas warehouse model is built by a professional third party, which is economical and flexible, so it is suitable for mass cross-border e-commerce enterprises. Another overseas warehouse model is to build a cross-border logistics one-stop service platform with overseas warehouse as the core for all kinds of cross-border e-commerce enterprises, which is the development direction of overseas warehouse in the future. However, due to the immature construction conditions and too strong resource integration, this model is still in the stage of research, exploration, and attempt. However, choosing the location of an overseas warehouse and how to use the particle swarm optimization algorithm in the overseas warehouse development experiment remain problems to be solved. After experiments and research, the particle swarm optimization algorithm is used to solve the problem in the context of cross-border e-commerce, which verifies the feasibility of the model, so as to give a specific scheme for the location of overseas hub warehouses and overseas warehouses.

Knowledge Attitude and Practice toward Union Digital Center (UDC): Strategies and Recommendations Regarding Building Self-efficacy for Rural Females of Bangladesh

Union Digital Center (UDC) is an Information and Communications Technology (ICT) based one-stop service center at the doorsteps of the population that provides quicker and smoother services to citizens. Females all over the globe use ICT to a lesser extent than men, and in patriarchal Bangladesh, it is even lower. The study tries to fill the knowledge gaps by considering rural females’ knowledge, attitude, and practice (KAP) regarding UDC. The aim is to reveal how effectively KAP has been shaped to attain self-efficacy for rural females. A mixed-method research approach was applied utilizing demographic survey through a semi-structured questionnaire followed by ten focus group discussions (FGDs) comprising eighty-seven participants and three Key Informant Interviews (KIIs). Primary data has been collected using non-probability purposive sampling. Through thematic analysis, the study identified fields requiring special attention toward strengthening e-service, health, finance, and gender-based violence and found two broad themes of interventions, including service quality assurance and capacity enhancement to improve participants experience of using UDC. As the study revealed eighty-seven rural females’ experience, future studies can consider this as a pilot study and investigate the pattern of livelihood upgradation of indigenous community by adopting government’s latest social service delivery mechanism. HIGHLIGHTS Government established Union Digital Center (UDC) to simplify public service delivery processes and make them citizen friendly. ICT based service delivery usages by females is low comparing to male counterparts. Even though UDC charged less (75%) and thus saved time (72.5%) and made life easier (77.5%) for rural females, almost two-thirds of participants require to visit sub-urban cities to complete their ICT related activities. Family members (73.75%) receive services on behalf of the female participants and among those mostly spouse (63%) avail those services. Service Quality Assurance and Capacity Enhancement are two broad strategies recommended by the specialists and participants to improve female participation in UDC service delivery system.

The Design and Development of Interactive Multimedia and Activities for New Normal Public Relations to Promote the Public Image of the Continuing Education Center

Due to the coronavirus 2019 pandemic, every sector in the country has been affected, especially the educational sector. Universities have to change their instructional format from classrooms to the new normal mode, which is a new kind of living that is different from the past due to a certain cause. The pattern and the way of life which was considered to be predictable and normal have to change to meet the new pattern and the unfamiliar way of life. The Continuing Education Center is an organization which focuses on disseminating bodies of knowledge, academic outputs and research studies done by King Mongkut's University of Technology Thonburi through seminars, training sessions and conferences. It also offers a one-stop service for academics. It was established in 1989 with the aim to develop the human resources so that they can gain knowledge and experiences in sciences and technology through continuing education before, during and after their working hours. Moreover, the Continuing Education Center offers service to the community and the general public with the following vision: "The Center of Education of KMUTT for the society" Therefore, the researcher is aware of the necessity of designing and developing media to keep up to date. This research was aimed to study the demand of the sampling group, design and develop interactive multimedia and activities for new normal public relations to promote the public image of the Continuing Education Center, KMUTT based on ADDIE Model in an online channel to increase awareness and student satisfaction. Keywords: Interactive; Multimedia; New Normal; Promote ; Public Image