Onboarding Experience Research Articles

Development of Customer Loyalty Model on Online Transportation Service: A Case Study in Indonesia

The impact of technology on public transport has led to a new online transportation service. Its emergence makes the competition increasingly competitive. Therefore, customer loyalty becomes an important aspect of winning the competition. This research analyzed the effect of customer service, service delivery, onboard experience, public image, service value, and customer satisfaction on customer loyalty to online transportation. 517 respondents were obtained and divided into two groups: captive rider and choice rider. Data processing is carried out using a multigroup SEM technique. The results showed that there was a significant moderation effect of the different characteristics of users. In the captive rider group, onboard experience and service value did not affect customer satisfaction, and service value did not affect customer loyalty. Customer satisfaction influenced customer loyalty, and the effect was more robust than the choice rider group. In the choice rider group, the public image did not affect customer satisfaction, but service value influenced customer loyalty. Factors proven to influence customer loyalty significantly can be developed by companies to improve their competitive advantage in an increasingly competitive market of online transportation services.

How Educational Intercultural Bilingualism has shaped indigenous people language learning in Mexico: Decolonial challenges

Educational Intercultural Bilingualism (EIB), this approach to language education in multi-ethnic integration countries has received attention from a wide range of experts and scholars. This is because the right to be educated in one's mother tongue and to speak a dialect based on indigenous people often does not coexist with the official language of cultural identity at the national level. Better inclusion and valuing the place of indigenous people in the national cultural identity makes language education a social movement for equity and adaptation progress. This paper will focus on the EIB in Mexico, through a multi-level analysis of the historical processes and challenges encountered in language education for indigenous populations decolonization. The richness of Mexico's linguistic diversity and changing social relations will be useful in helping to build on-board experience in language teaching around the world.

Students’ Onboard Experiences: Basis for Improved Shipboard Training Program Policy

The Philippines is a major provider of seafarers, with the majority of Filipino sailors serving on merchant ships all around the world. To stay competitive in the global market, most shipping companies recruit maritime students through a variety of processes and provide them with the necessary knowledge, expertise, and skills. The experience of maritime cadets/cadettes in the workplace aids them in realizing and grasping the employment needs onboard merchant vessels. This quantitative research study assessed the onboard experiences of PMMA cadets in order to improve the academy's shipboard training program and policy. A researcher-made survey questionnaire via Google form was used to gather data from the 162 First Class cadets/cadettes who were graduating midshipmen of S.Y. 2020-2021. The study found out that the cadet-trainees were exposed to technical tasks during their shipboard training. In terms of challenges onboard, they never at all experienced sexual and verbal harassment and abuse. Accordingly, they have very low experience related to civic disengagement. Inculcating high tolerance in shipboard training related to work stress and condition is one of the strengths of the PMMA Shipboard Training Program and the assignment and availability of training officers on board was noted as one of its weaknesses.

The effect of preparatory bridge simulator training on development of situation awareness skills of watchkeepers

The paper deals with the concept of situational awareness of Officer of the Watch (OOW). For the purpose of the paper 100 accident investigation reports were analysed and it was concluded that lack of SA was a main contributing factor in the most of accidents. The issue of simulator training is also considered in the article. The analysis of STCW competencies and methods of competency demonstration for initial OOW certification was performed and it was found that a major part of competencies can be acquired through simulator training, including some of bridge watchkeeping competencies. Nowadays candidates for the first certification (cadets) join ships for their fist on-board training (OBT) without having any watchkeeping experience, so they have to acquire all relevant skills on board. Taking this into account, the authors propose to arrange preliminary bridge simulator training for cadets prior to their first OBT in order to develop basic watchkeeping and SA skills. The authors also consider the idea to reduce OBT time through appropriate simulator training. To support these ideas a group of acting seafarers was questioned and the data was processed with the use of fuzzy logic. According to experts’ opinion, preliminary bridge simulator training can be useful for cadets, allowing them to develop initial situational awareness skills by 40%. However, experts do not consider that simulator training can effectively substitute actual on-board experience and as for their opinions OBT time can be reduced by 5.3 weeks only. Thus, the issue such reduction requires further detailed research

Transactional Leadership, Effective Commitment, and Workplace Deviance: Does Onboarding Experience Moderate the Relationship? Evidence from Nigeria

Workplace Deviance (WD) as a global phenomenon has become pervasive among academics and a thorn in the flesh of the management of Nigerian high institutions. How to mitigate it has become a major concern to policymakers and researchers. Based on the precepts of social exchange and organisational support theories, we examined the relationships between Transactional leadership (TL), Affective commitment (AC) and WD. Using a moderated mediation model, this paper also examined how Onboarding experience (OE) moderates the mediated relationship between TL and WD through AC. Partial least square-structural equation modelling (PLS-SEM) was used to analyse data elicited from 308 participants in a cross-sectional design conducted across federal polytechnics in Northwestern Nigeria. The data revealed that an employee’s commitment mediated the relationship between TL and WD. Additionally, the direction of this mediated interaction was moderated by OE. The current study adds a novel perspective to the literature on deviant workplace behaviour with its moderated mediation model that investigates AC and OE as underlying processes via which TL affects WD. Theoretical and practical implications for enhancing AC and OE are discussed.

Employee Onboarding Experience: An Antidote for Counterproductive Workplace Behaviour

Employee Onboarding Experience: An Antidote for Counterproductive Workplace Behaviour

The 'First Time User' Experience Conceptual Framework

Every user who is using an application should have started somewhere. From HCI perspective, successful onboarding provides an opportunity to realize a return on investment in mobile applications and ensure that newcomers quickly become engaged and productive while onboarding new applications on their smartphones. Onboarding is defined as the process of helping new hires adjust to performance new tasks quickly. This mixed methodology paper aims to understand user preferences and adaptability on new applications and construct a conceptual framework of a successful onboarding experience from a quality mobile application using the FTUX framework.
 Keywords:: 'First Time User Experience (Ftux)' 'Emotional Design' 'Artificial Emotion' 'Onboarding Experience'
 eISSN: 2398-4287 © 2022. The Authors. They were published for AMER ABRA CE-Bs by E-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.
 DOI

Examining Onboarding Experience through the Lens of New Employees’ Expectations after Covid-19: An Empirical Study

Onboarding is an established process in an organization that can span from 3 days to 1 year. Onboarding entails functional induction and professional socialization of the new employee in the company’s environment. It helps the employee to learn about the behaviors and expectations required for the position. Even after that, the outcomes of Onboarding are mostly not realized. The past and recent efforts on Onboarding are mostly related to creating a successful Onboarding process and has been unidirectional. This paper addresses the expectation of new employees joining the manufacturing industry in a management role after covid-19, and how integrating new employee’s expectations with the Onboarding process will help enhance employee’s experience during Onboarding. The paper also considers the key factors that will enable a new employee to increase efficiency and reduce the turnaround time. In all, the study stitches the various best practices in the industry and employee’s expectations from Onboarding, bringing out a fruitful outcome.

If I Knew Then What I Know Now: How Realistic Previews of Onboarding Influence Self-Selection and Expectations

Extending research on realistic job previews (RJPs) and signaling theory, we propose realistic previews of onboarding as an essential, but often overlooked, component of RJPs, particularly in situations for which there may be unique, challenging, or displeasing aspects of the newcomer onboarding experience. Using a sample of over 200 working adults in various industries, we empirically tested two mechanisms explaining the effects of realistic onboarding preview during the recruitment phase—the self-selection effect and adjustment of expectations effect—in a randomized vignette experiment. We found realistic previews of a potentially disagreeable onboarding period increased withdrawal of candidacy decisions of participants and lowered their expectations. Our findings suggest that a realistic onboarding preview as part of the RJP has a significant impact on both the decision to stay in (vs. drop out of) a candidate pool as well as candidates’ expectations regarding the hiring organization.

Digital Onboarding: Facilitators and Barriers to Improve Worker Experience

The pandemic has forced organizations to find new ways of working. In fact, we are seeing an increase in remote working and this has inevitably impacted onboarding processes. In this respect, the aim of this study was to understand how young graduates under 30 experienced digital onboarding (in terms of emotions and cognitions) when joining organizations with structured Human Resources processes. An exploratory qualitative study was conducted in which participants were asked to fill in ethnographic sheets in order to understand the barriers and facilitators that organizations can implement to improve the digital onboarding experience. We used thematic analysis. What emerged from our study is that newcomers struggled, in digital contexts, to find the right information, to be proactive and to receive immediate feedback in order to understand the context and to understand their fit with the company: it is important not to lose sight of the importance of socialization, but rather to find effective and structured practices that facilitate it and make it last over time. In our study, we argue that a structured digital onboarding program could be a relevant step in order to implement an effective transition towards remote working cultures and an attention to socialization processes.

Understanding Virtual Employee Onboarding (VEO): The New Normal and beyond

The article analyzes the intricacies of Virtual Employee Onboarding programs (VEO) from the beginning of the Covid-19 outbreak and beyond. The paper aims to understand the strategic significance of the Virtual Onboarding process with recent corporate illustrations of onboarding programs. Besides, the literature discusses the ideal Virtual Onboarding process with examples of the commonly used tools. An effective VEO program is highlighted with the necessary conditions and the program components that should be incorporated to make an inclusive and enriching virtual onboarding experience. There are managerial implications drawn from the research: sophisticated, technology imbued virtual Onboarding can be designed, and the tools and company practices can be applied in the business context of Onboarding. Lastly, the challenges and emerging trends can be insightful to VEO practices for creating an amazing new employee onboarding experience.

Translating non-experts’ perception for expert engineers: A first step in co-designing automotive human–machine interfaces

This paper focuses on the study of a product experience’s perception. It is then discussed how automotive Human-Machine Interfaces, as interactive products, are singular in their design process, perception, and evaluation. As essential products for a satisfactory user onboard experience, it is necessary for experts to have access to a translation of the non-expert perception, in a research and development perspective. Arguments about the benefits of using a sensory evaluation method, adapted to this kind of complex product, are provided. In this study, a sorting task evaluation is performed on naive people, to quantify and qualify the perception of a large number of stimuli. The paper proposes a statistical analysis methodology for processing data from a complex product evaluation. The analysis offers several levels of perception interpretation in order to provide a translation at different levels as well. An application example is given for three attributes that are different in nature and interpretation.

Understanding Virtual Employee Onboarding (VEO): The New Normal and beyond

The article analyzes the intricacies of Virtual Employee Onboarding programs (VEO) from the beginning of the Covid-19 outbreak and beyond. The paper aims to understand the strategic significance of the Virtual Onboarding process with recent corporate illustrations of onboarding programs. Besides, the literature discusses the ideal Virtual Onboarding process with examples of the commonly used tools. An effective VEO program is highlighted with the necessary conditions and the program components that should be incorporated to make an inclusive and enriching virtual onboarding experience. There are managerial implications drawn from the research: sophisticated, technology imbued virtual Onboarding can be designed, and the tools and company practices can be applied in the business context of Onboarding. Lastly, the challenges and emerging trends can be insightful to VEO practices for creating an amazing new employee onboarding experience.

Development of offshore drilling platform simulation for virtual onboard experience

As marine resources have been actively explored, a large number of offshore drilling platforms such as drillships and semi-submersible rigs have been built in many shipyards. The drilling system is the key feature that defines the characteristics of the platform. The operation of the drilling system is usually focused on the tubular handling, hoisting, and rotating systems which are directly handling drilling pipes and risers on the drill floor. Therefore, most of the training simulators have been developed only for controlling the drilling equipment. However, not only the drilling equipment handling on the drill floor, but also compensations systems such as heave compensation system and DPS (Dynamic Positioning System) to reduce the effect of the motion, ROV (Remotely Operated Vehicle) operation, well control including BOP (Blow-Out Preventer) should be integrated systematically because these systems on the offshore drilling platform are operated at the same time. Therefore, we propose the integrated offshore drilling platform simulation for virtual onboard experience which is composed of a virtual driller's cabin for handling drilling equipment, well control simulator to remove a kick, DPS simulator to control the motion of the platform, walk-through simulator to monitor the operation from the worker's viewpoint on the platform, and dynamic analyses of heave compensation system. All data such as the movement of the drilling equipment, platform position, driller's command, etc. are shared among systems in real-time. The proposed virtual offshore drilling platform can effectively show the various situations that occur during drilling operations.

Post Covid-19 Analysis of the Aviation Sector

Abstract: Many countries' economic prosperity and strategic development are dependent on the aviation industry, and it plays an indispensable role in the global transportation system. The emergence of a pandemic, which is likely to shatter the sector and disrupt its operations fundamentally, is one of the most common and unprecedented challenges to this industry. Beginning in 2020, the terrible impact of coronavirus (COVID-19) disease, which has evolved into a worldwide pandemic and resulted in a radical reestablishment of society's daily existence, has been faced by aviation. The pandemic has caused a shift in the formerly usual method of air travel. This thesis investigates the ramifications of COVID-19 for the aviation business, as well as the measures employed by this industry in reaction to the crisis and the intention of passengers to travel by air during pandemics. This thesis' literature analysis covers the issues that the airline sector is facing as a result of the global pandemic, as well as the restructured onboard experience, including the new safety measures that have been implemented across the entire aviation network. The report also looks at the new passenger behaviour trends. In April-May 2021, an online empirical experiment using a video advertising as a stimulus in two separate experimental circumstances was done using a quantitative research approach. The impact of aircraft safety measures on travel intention, customer happiness, value for money, and perceived health risk on the general public was investigated. According to the findings, airline safety measures are likely to have a favourable impact on expected consumer satisfaction. At the same time, direct exposure to aircraft safety measures did not lessen their perceived health risk or raise their considered value for money. According to the findings, improving customer satisfaction and expected value for money might have a favourable impact on individual travel intentions. On the contrary, the greater the perception of a health danger, the less inclined people are to fly. This would be a negative scenario for the air traffic sector, whose future development is now difficult to foresee, and the amount of time required to recover is unknown. Keywords: Covid-19, Air traffic, Analysis, Python, Pre-processing

Reimagine your onboarding experience to better serve incoming students

A disconnect. That's what was occurring for adult and transfer students from the time they were admitted to Carlow University until classes started.

Reimagine your onboarding experience to better serve incoming students

A disconnect. That's what was occurring for adult and transfer students from the time they were admitted to Carlow University until classes started.

Onboarding in the age of COVID-19

Due to the transition to a remote/virtual working environment, the process of onboarding new hires has to make a shift to the remote/virtual as well. In this article, a review of past and present practices at a mid-sized academic library is conducted, as well as an autoethnographic reflection of a new hire’s experience with onboarding. Best practices and suggestions are presented to help inform other libraries that are also going through a remote/virtual onboarding experience.

Revamp your onboarding experience to better serve incoming students

A disconnect. That's what was occurring for adult and transfer students from the time they were admitted to Carlow University until classes started. “When I was promoted from University Registrar to Assistant Provost and supervisor of the Student Hub — which includes the Registrar's Office, financial aid, and student accounts, I noticed that the coordinator of advising position that was in place to work with this incoming population of students wasn't meeting their needs,” said Jason Krall, Assistant Provost for Online and Academic Operations. “Sure the position helped faculty advisors with advising‐related matters, but what I was seeing was a true gap in these students getting off to a strong start when it came to onboarding.”

Reimagine your onboarding experience to better serve incoming students

A disconnect. That's what was occurring for adult and transfer students from the time they were admitted to Carlow University until classes started.