BackgroundEmpathy is a fundamental component of all relationships between health care workers and patients, but very little is known about how best to teach empathy to neonatal intensive care unit (NICU) nurses—particularly with respect to their ability to recognize and respond empathically to parents. This study describes the development and implementation of simulation-based empathic communication training and the evaluation of training efficacy. MethodA quasi-experimental, single-group design was used which was evaluated with a pretest and posttest. Thirty-two NICU nurses from a Chinese hospital participated in simulation-based training for empathic communication skills. Nurses completed an observer-reported assessment at both before and after training, as well as a survey on their self-reported attitude, confidence, and understanding of empathy. ResultsThe majority of nurses (>90%) were satisfied with the training. Their self-reported attitude and confidence concerning their empathy skills as well as their understanding of empathic communication reflected significant improvement. The behaviors of nurses toward communicating empathetically improved significantly after undergoing the simulation training (p < .001). ConclusionsThe training was effective for improving the ability of NICU nurses to communicate empathically with parents.
Read full abstract