Negative Incidents Research Articles

ESG Sentiment Analysis and Investment Risk Early Warning Based on Big Data: A Case Study of Haidilaos Incident

This study investigates the dynamic interplay between ESG (Environmental, Social, and Governance) public sentiment and investment risk through big data analytics, using Haidilao's 2023 "man urinating in hotpot" incident as a case study. Leveraging text mining and machine learning techniquesincluding Jieba segmentation, SnowNLP sentiment analysis, LDA topic modeling, and random forest algorithmsthe research quantifies public opinion intensity, polarity, and dissemination patterns across social media platforms. Findings reveal that negative ESG incidents trigger immediate financial repercussions (e.g., a 4.2% stock price drop) but can be mitigated by rapid, technology-driven crisis management, as evidenced by Haidilao's 3.5% price rebound within a week. The study highlights the asymmetrical impact of ESG dimensions, with Environmental and Social factors exerting stronger market effects than Governance. Theoretically, it advances ESG analytics by integrating unstructured text data with standardized frameworks like GRI. Practically, it demonstrates how AI-enhanced monitoring systems reduce crisis response time by 48 hours, offering actionable insights for corporate risk mitigation and investor decision-making. Limitations, such as semantic ambiguity in sentiment classification, suggest future directions for adopting Transformer-based models and cross-industry validation.

ESG Rating Competition and Rating Quality

ABSTRACTThis paper examines how increased competition among environmental, social, and governance (ESG) rating agencies relates to ESG rating quality. We exploit the entry of Sustainalytics as a new ESG rating agency in 2010. We conduct a difference‐in‐differences analysis and provide three main findings. First, we find that higher competition decreases incumbents' ESG rating disagreements of the same scope. The negative relation between competition and ESG rating disagreement persists for same‐scope rating metrics not covered by Sustainalytics, suggesting that neither learning nor herding drive the results. The relationship between competition and rating disagreement strengthens for firms with more ESG disclosures, which generally require more effort to analyze. Second, we find that incumbents' ratings of ESG concerns are more strongly associated with future negative ESG news for firms additionally covered by Sustainalytics. This finding is consistent with competition improving ratings' ability to predict future negative ESG incidents. Third, we find that incumbents evaluate more difficult‐to‐measure outcome metrics for firms covered by Sustainalytics, consistent with competition inducing more effort. Overall, our findings suggest that competition serves as an implicit disciplining mechanism of ESG rating agencies' quality.

Relationship between Vicarious Trauma and Psychological Well-being among Healthcare Workers in Homa Bay County, Kenya

Vicarious trauma is a persistent yet often overlooked challenge to the psychological well-being of healthcare workers, particularly in low- and middle-income countries (LMICs). This study explored the relationship between vicarious trauma and psychological well-being among healthcare workers in Homa Bay County, Kenya, using a correlational research design. Quantitative data were collected using the Vicarious Trauma Assessment Scale and the Professional Quality of Life (ProQOL) tool, both demonstrating strong internal reliability. Results indicated widespread emotional exhaustion and intense anxiety among respondents, with a pronounced tendency to dwell on patients’ negative experiences. Among the measured indicators, continuous cognitive focus on negative incidents emerged as the strongest predictor of psychological strain, while general anxiety was less influential. Regression and chi-square analyses confirmed the significance of cognitive rumination as a key determinant. These findings underscore the need for targeted psychosocial support, cognitive-based interventions, and institutional resilience-building strategies to protect healthcare workers’ mental health and promote safer, more sustainable patient care.

Global versus Local ESG Ratings: Evidence from China

ABSTRACT We compare the ESG ratings of MSCI, a global rater, with those of SINO, a local Chinese rater, to evaluate their effectiveness in capturing ESG risks within the Chinese context. Using ESG issues revealed in negative incidents as a proxy for ESG risk, we find that the ratings from the two raters often diverge, with SINO generally outperforming MSCI in predicting ESG risks in China. This divergence is more pronounced for firms with extensive ESG disclosures and when there are significant differences in how the raters define and measure ESG issues. Distance-based information asymmetry does not appear to play a significant role in explaining the performance gap. The advantage of local raters likely stems from their flexibility in tailoring methodologies to reflect country-specific nuances. In contrast, global raters adopt consistent methodologies to meet investor demand for comparability, but this approach may inadvertently reduce their relevance for capturing localized ESG risks. Data Availability: Data are available from sources identified in the text. JEL Classifications: G14; M4.

Socio-Cultural Interaction(s) and Its Channel towards ‘Race Memory’ through Disruption of Ethics and Society Or Horkheimer, Foucault and Habermas in Saving/s?: A Critical Acumen through Select American Young Adult Fiction

African-American History is a history of continuous struggle and strife as its witnessing of more negative incidents rather than positive ones beginning with the Atlantic Slave Trade and gradually towards Jim Crow Laws, lynching and racial violence, Plessy v. Ferguson, unnecessary murders of the African-Americans; to name a few. These negative incidents have made generations of the African-Americans as victims of a traumatized ‘Race Memory’ which haunt them all the while which can be explained through Avery Gordon’s ‘Haunting and Memory’ theory. However, in this case counter narrative strategic mood and mode along with Max Horkheimer’s ‘Critical Theory’ and ‘Instrumental Reasoning’ and Foucauldian Power-Knowledge-Discourse and Counter-Discourse analyses will be ideal platforms for African-Americans’ identity (re)framing. Finally, there will be Jurgen Habermas’ ‘Communicative Action Theory’ (‘Communicative Rationality’) as a possible solution meted out for socio-cultural and ethical interaction(s) between the African Americans and the authoritative main stream White society on American soil through The Hate U Give, Ghost Boys, Dear Martin and All American Boys.

The effects of an app to prevent negative outcomes of cyberbullying: A cluster randomized controlled trial.

Experiencing cyberbullying and negative incidents online can negatively affect adolescents' mental health and well-being. NettOpp is a mobile application aiming to reduce the harmful effects of cyberbullying and negative incidents online on mental health outcomes. To evaluate the effect of the mobile app, a cluster randomized controlled trial design with three measurement points was conducted. Thirty-two Norwegian primary and secondary schools were randomly assigned to either an intervention group where the pupils (n = 259) got access to NettOpp during the study period, or to a waiting-list control group where the pupils (n = 327) got access to NettOpp after the study period. No significant findings were found in the intention-to-treat analyses, but the results from per-protocol analyses showed a decrease in hyperactivity problems among the adolescents that had used the app (F(4,1585) = 2.89, p =.021). Users of the app reported being more exposed to negative incidents online during the study period (F(2,1591) = 3.94, p =.020). The frequency of cyberbullying decreased during the study period, but among all study participants, including those who had not used the app. The findings provide valuable insight into whether mobile apps can function as preventive and supportive self-help resources in reducing the harmful effects of cyberbullying and negative online incidents on mental health outcomes among adolescents.

An Outcome between Hardiness Personality and Optimism Relation with Academic Stress in Working Student

Academic stress is an condition that arises when academic demands exceed an individual's resources or ability to deal with them. Factors that influence academic stress can be grouped into two, namely internal factors that come from within the individual such as hardiness personality. Individuals with hardiness personality tend to be able to control the situations they face, have a high commitment to various activities in life, and view change as a challenge. Another internal factor is optimism, namely the people’s conviction that negative incidents or failures are transient, unrelated to personal errors, and do not impact operations overall. This study attempts to explain how working student’s academic stress is related to their hardiness personality and optimism. The population of this study were working students in Surabaya. The sample in this study was 418 students with the criteria of active students and having part-time or full-time jobs. The methodology employed in this study was quantitative, and a scale that has undergone validity and reliability testing was used to collect data. Three measures were employed: the academic stress scale, the hardiness personality scale, and the optimism scale. The results showed that hardiness personality influenced academic stress in working students. Optimism did not affect academic stress in working students.

Newcomers’ self-assessed visibility and their perceptions of discrimination. The case of Turks and Syrians in Germany

Abstract Using survey data collected among recent Turkish and Syrian immigrants in Germany, we examine the relationship between newcomers’ self-assessed phenotypic visibility, their level of education, and their perceptions of discrimination. Theoretically, we argue that individuals who can be identified by visible cues, such as skin colour or a headscarf, face more and more persistent discrimination than others. In addition, according to the ‘integration paradox’, more educated individuals are more likely to interpret ambiguous negative incidents as discriminatory. Finally, while education generally reduces the risk of being exposed to discrimination due to the greater popularity of skilled migrants, this reduction is less pronounced for visible migrants. Based on these arguments, we expect perceptions of discrimination to be particularly pronounced among visible and highly educated individuals. In this group, a high risk of being discriminated against coincides with high aspirations for equality—and a pronounced awareness of unequal treatment. The results show that even within the same groups of origin, respondents who report that their foreign roots are visible to others perceive significantly more experiences of discrimination than those who report that they are not recognizable by visible characteristics. Migrants with higher levels of education do not generally perceive more discrimination than those with lower levels of education. Instead, it is the subgroup of visible and highly educated migrants who report particularly high levels of discrimination.

Looking on the bright side! The role of socio-environmental incidents in positively shaping international businesses and industries

PurposeThe number of socio-ecological incidents involving multinational enterprises (MNEs) is increasing. While there is growing research attention on the role of MNEs in being corporately responsible actors, less is known about how the aftermath of negative socio-ecological incidents can help shape (more) sustainable futures for such businesses and the industries that they exist within. This study aims to address the positive strategic implications for MNEs in the aftermath of well-known social and environmental incidents.Design/methodology/approachUsing institutional theory and drawing from three real-life case vignettes, the paper elaborates on the types and role of institutions for (re)gaining legitimacy in MNEs and industries implicated in socio-ecological incidents through the development of a conceptual model that elaborates on common features of institutional change.FindingsA new type of institutional pressure, social isomorphism, is revealed, which both strengthens and helps explain the more formalised coercive and normative institutional pressures as positive forces for change in the MNEs and industries implicated in negative socio-ecological incidents such as those described.Practical implicationsThe paper offers clear strategic advice for managers in MNEs implicated in negative socio-ecological incidents.Originality/valueThe paper puts forward a conceptual model that presents some common features of institutional change (types, pathways and relationships) for the international business context in the aftermath of negative socio-ecological incidents. Its theoretical contribution regards putting forward the concept of social isomorphism for neo-institutional theory in international fields.

“I Became the Messenger Between the Hospitals”: A Study on the Journeys of People With Cancer Using the Critical Incident Technique

ABSTRACTIntroductionPatients with serious conditions face complex, long‐lasting patient journeys involving multiple healthcare providers. Research shows that these journeys are frequently perceived as fragmented, with significant challenges in communication and information flow. However, there is limited knowledge about the organisational and informational aspects linked to good and poor experiences. This study investigated critical factors in cancer journeys, focusing on communication and the informational and organisational elements shaping patient experiences.MethodsThe critical incident technique was used to identify positive and negative factors in cancer patient journeys. People with cancer and their next‐of‐kin were recruited through Norway's national cancer organisation. Patient episodes were collected from 41 participants via digital workshops combined with questionnaires and supplemented by in‐depth interviews. Critical incidents were extracted using specific analytical criteria.ResultsA total of 187 critical incidents were identified, including 81 positive and 106 negative. Content analysis revealed 12 categories of incidents. Positive incidents were linked to effective communication, timely information, and well‐coordinated care, particularly through cancer pathways. Negative incidents often involved communication delays, insensitive information delivery, and poor coordination among healthcare providers. Notably, around 40% of the negative incidents stemmed from fragmented health services or a lack of progress, often forcing patients to act as messengers.ConclusionBy examining critical experiences, this study highlights key areas for improving cancer care. Timely information and clinical empathy when delivering sensitive diagnoses are essential. Healthcare providers must coordinate services more effectively to prevent patients from intervening to ensure care progress.Patient or Public ContributionPatients' stories formed the core data. The public contributed to recruitment, while patient feedback informed the workshop design.

ANALYSIS OF ACCIDENTS AND INCIDENTS AT PETROCHEMICAL AND OIL AND GAS PROCESSING FACILITIES IN THE REPUBLIC OF BASHKORTOSTAN

The oil and gas industry is a priority area of domestic production, but destruction and equipment failures, as well as accidents, often occur in this sector. One of the measures to reduce the risk of adverse events is the constant analysis of the causes of accidents and incidents at work, in order to take measures to prevent negative incidents in the future. However, at present, open sources provide little coverage of the results of a comprehensive analysis of accidents in recent years at production facilities in the industrial complex under study.To solve this problem, a comprehensive study of accidents and incidents at hazardous production facilities of petrochemical production in the Republic of Bashkortostan was conducted. This article presents an analysis of accidents and incidents at major hazardous production facilities in the Republic of Bashkortostan. The article analyzes the causes of incidents and provides statistical data on the number of accidents, incidents, and accidents at major oil refining companies in the Republic of Bashkortostan. The equipment most at risk of accidents has been identified. The results of a decrease in the number of incidents at petrochemical facilities through comprehensive production safety measures are summarized.

Not in my homeland: Immigrant CEOs and the geography of corporate social irresponsibility

Abstract Research SummaryThis study examines how immigrant CEOs influence the geography of multinational enterprises' (MNEs) corporate social irresponsibility (CSI) incidents. Building on place attachment theory and social capital theory, we theorize that immigrant CEOs have strong psychological attachment to and social capital in their homeland countries, which could reduce the occurrence and media disclosure of their MNEs' CSI incidents in those countries. Moreover, this effect will be further enhanced if the CEO emigrates as an adult, if the focal firm has a higher sustainability rating, and if the CEO's homeland country has lower press freedom. A difference‐in‐differences analysis using a propensity score‐matched sample of MNEs from the US S&P 500 during the 2007–2020 period supports our arguments.Managerial SummaryWhy do firms engage in different levels of corporate irresponsibility in different locations? Our study reveals a connection between the appointment of an immigrant CEO and the locations of multinational enterprises (MNEs') irresponsible incidents. Immigrant CEOs can not only reduce their MNEs' harmful acts in their homelands because of their strong psychological attachment but also leverage social relationships in their homelands to mitigate media coverage of their firms' negative incidents there. Such impacts of appointing immigrant CEOs are subject to CEOs' immigration as adults or children, their firms' sustainability ratings, and their homeland countries' press freedom.

An Empathy Training for Sensitizing Adolescents for Cyberbullying on Social Media: A Cross-National Study

Abstract Young people worldwide use social media. Besides the benefits, such as communication, entertainment, or social support, users also have to deal with negative incidents, such as cyberbullying and its serious consequences. One key factor in mitigating cyberbullying is empathy. Therefore, we developed an empathy training for adolescents, which is led by a virtual learning companion in a social media-like environment and includes direct conversations between the user and the virtual learning companion as well as a video explicating the concept of empathy. This empathy training shall contribute to decreasing users’ bullying intentions and increasing their empathy. Since previous research shows that social media use and cyberbullying are linked to country-specific factors, we evaluated the empathy training in a cross-national experimental study with N = 332 participants from Brazil, Germany, Italy, and Spain. Data were collected via surveys during workshops in schools. Among others, participants answered questions regarding their cyberbullying intentions, levels of cognitive and affective empathy, intentions to help a victim of cyberbullying, and perceived support of the measure. Results show neither decreased bullying intentions nor increased empathy after empathy training. However, cross-national differences were found. Participants’ intentions to bully were significantly higher in Spain and Brazil than in Germany. Furthermore, in the current study, cognitive and affective empathy was significantly higher in the Italian sample than in the German sample. Possibilities for improving the empathy training and the role of cross-national differences are discussed.

Looking at assessment through critical incidents written by preservice teachers: a study conducted in Portugal

ABSTRACT This paper draws on data from a broader project aimed at investigating the experiences of pre-service teachers regarding assessment. Critical incidents written by pre-service teachers focusing on their experiences of assessment as students were collected. The study involved 121 first-year students from various subject areas enrolled in a master’s degree in teaching. Data were gathered in the first semester of the academic year 2023/2024. Most participants were female and aged between 20 and 25. Thematic analysis, following an inductive approach, was used to identify several categories of positive (n = 62) and negative (n = 59) critical incidents. Positive incidents included teacher support, innovative assessment approaches, feelings of accomplishment, feedback, and grade improvement. Negative incidents included nervousness, anxiety and stress prior to assessment exposure, unfairness, humiliation and lack of empathy, use of traditional assessment, and lack of support. By engaging in reflective practices during initial teacher education, pre-service teachers may cultivate a deeper understanding of the assessment process, enabling them to unpack their beliefs and orientations.

Balancing Tourism and Community Well-Being: Evaluating Pilgrimage Services in Częstochowa

Abstract As people seek novel and engaging experiences during their leisure time, places of worship and religious sites emerge as popular tourist destinations. In Poland, Częstochowa stands out as one such revered location, home to the Black Madonna Monastery. Annually, approximately 4 million tourists flock to this sanctuary, with many opting for pilgrimages on foot. While visiting Częstochowa, tourists rely on well-prepared infrastructure to facilitate their stay. However, some residents, particularly those living near the sanctuary, express grievances regarding the inconveniences caused by the influx of tourists. Achieving a harmonious balance between the needs of tourists and those of the residents is imperative. While tourists contribute significantly to the city’s revenue, residents strive to maintain a semblance of normalcy amidst the tourist influx. Therefore, analyzing residents’ perspectives is crucial to identify areas needing improvement concerning pilgrimage-related activities and to gauge resident satisfaction levels. This paper aims to assess the impact of tourism services on the development of Częstochowa and the daily lives of its residents. Conducted through direct interviews with Częstochowa residents, the research employed the Critical Incident Technique (CIT), typically used for evaluating service quality. This method not only facilitated the organization of obtained data but also highlighted areas needing enhancement. Following the direct interviews, the analysis phase commenced, wherein critical incidents were identified, categorized into positive and negative incidents, and further grouped accordingly. Subsequently, a matrix classifying critical incidents was constructed to identify particularly impactful incidents and those causing significant resident dissatisfaction. The research findings were then presented to city authorities to pinpoint areas for potential improvement as identified by residents. These recommendations aim to not only foster the city’s development but also enhance residents’ quality of life. Such initiatives constitute significant strides towards fostering sustainable tourism in Częstochowa.

Analysis of Overdose-related Posts on Social Media

Intentional overdose (OD) of over-the-counter (OTC) and prescription drugs is becoming a significant social issue all over the world. While previous research has focused on drug misuse, there has been limited analysis using social networking service data. This study aims to analyze posts related to a drug overdose on Twitter® (X®) to understand the characteristics and trends of drug misuse, and to examine the applicability of social media in understanding the current situation of OD through natural language processing techniques. We collected posts in Japanese containing the term "OD" from January 10 to February 8, 2023, and analyzed 30203 posts. Using a pre-trained, fine-tuned bidirectional encoder representations from transformers (BERT) model, we classified the posts into categories, including direct mentions of OD. We examined the content for drug types and emotional context. Among the 5283 posts categorized as "Posts describing ODing," about one-third included specific drug names or related terms. The most frequently mentioned OTC drugs included active ingredients such as codeine, dextromethorphan, ephedrine, and diphenhydramine. Prescription drugs, particularly benzodiazepines and pregabalin, were also common. Tweets peaked at midnight, suggesting a link between negative emotions and potential OD incidents. Our classifier showed high accuracy in distinguishing OD-related posts. Analyzing Twitter® posts provides valuable insights into the patterns and emotional contexts of drug misuse. Monitoring social networking services for OD-related content could help identify high-risk individuals and inform prevention strategies. Enhanced monitoring and public awareness are crucial to reducing the risks associated with both OTC and prescription drug misuse.

The Integrative Single-Case Design as a Biosemiotic-Systemic Research Tool in Psychoneuroimmunology.

Psychoneuroimmunology (PNI) is a field of research that deals with the interactions between psyche, nervous, endocrine, and immune systems. Investigating these complex PNI relationships under asecologically validas possible conditions ("life as it is lived") necessitates a paradigm change in research. This shift placesfactors such as "time" and "subjective meaning" of personal experiences at the center of the research methodology. For this purpose, the biosemiotic-systemic research design "Integrative Single-Case Study" was developed. Initial results from healthy individuals as well as patients with systemic lupus erythematosus (SLE), breast cancer, and rheumatoid arthritis(RA) support the validity of the research approach. Specifically, in connection with the occurrence ofemotionally meaningful everyday incidents, we repeatedlyobserved stress system reactions, which were(1) delayed over several days, (2) cyclically patterned, (3) anticipatory, and (4) opposing, depending on a)whether participants experienced emotionally positive or negative everyday incidents, b)whether they were healthy or ill, and c)which stress system parameter was investigated. In this chapter, the Integrative Single-Case Study design is introduced as a holistic research option, presented in detail in its methodology, and critically discussed in terms of its limitations.

Do Robinhood investors care about ESG?

ABSTRACT In this paper, we investigate whether Robinhood investors consider environmental, social and governance issues in their investment decisions. Based on stock holdings from May 2018 to August 2020, we find that Robinhood investors hold stocks with high ESG risk and low ESG performance relative to the benchmark. The findings reveal a clear difference in ESG preference between Robinhood investors and other retail investors. Moreover, we find that Robinhood investors tend to increase stock holdings around negative ESG incidents. Nevertheless, we show that the increase in stock holdings is mainly driven by the high intensity of social media coverage in the stocks. The findings suggest that Robinhood investors, while not pro-ESG, are not necessarily anti-ESG as they herd on speculative and high-attention stocks.

Perceptions of forensic interviewers on the sexual education of individuals with a disability exposed to sexual victimisation

ABSTRACT This qualitative study examines the perspectives of forensic interviewers on the education of individuals with a disability who have been exposed to sexual abuse and violence. Data were collected through semi-structured interviews with 25 forensic interviewees in six provinces in Turkey. The data were analysed using thematic analysis. Thematic analysis results revealed four themes: types of disabilities of individuals subjected to sexual violence and abuse; family; education and sexual violence and abuse; and the effect of difficulties in self-expression during the forensic interview process. The findings emphasise the necessity for tailored, visually supported education aligned with developmental stages to prevent sexual violence. The inclusion of parents in these sexual education sessions could prove to be effective in preventing the onset of sexual abuse perpetrated against individuals with a disability. The insights provided by forensic interviewers underscore the importance of an interdisciplinary approach in developing and implementing sexual education programmes, aiming to address deficiencies in current sexual education frameworks. Personal safety and sexual education could be useful in preventing negative incidents that individuals with a disability may encounter at every stage of their lives. PRACTICE IMPACT STATEMENT Our results highlight the critical importance of customised sexual education programmes for reducing the vulnerability of individuals with a disability to sexual violence and abuse. It addresses the role of identifying practical measures to address the risks associated with these individuals, promoting parental involvement, and raising awareness in the community. Interdisciplinary collaboration across various fields, such as health care, psychology, and law, and the development of inclusive sexual education initiatives, may be important for protecting the rights and well-being of individuals with a disability and their families.

Sell-Side Analysts’ Assessment of ESG Risk

Sell-Side Analysts’ Assessment of ESG Risk