Multimedia Super Corridor Research Articles

Impact of Knowledge Management Processes on Competitive Advantage: The Case of Multimedia Super Corridor (MSC) Companies in Malaysia

This study examines the effect of knowledge management (KM) processes, specifically knowledge acquisition, conversion, application, and protection, on competitive advantage (CA) within Malaysian Multimedia Super Corridor (MSC) companies. Using a pre-tested survey questionnaire, data was collected from 122 MSC companies. The collected data was analysed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Path analyses results revealed significant and positive associations with CA exclusively for knowledge conversion and application, highlighting the critical role of these KM processes in shaping CA. This study contributes to the KM literature by providing empirical evidence on the impacts of individual KM process capabilities on CA. Practically, this study offers practical insights for industry practitioners, guiding them in the strategic enhancement and sustenance of CA through effective KM processes tailored to the MSC context.

Organisational Agility in Malaysia's IT Business Organisations

This study examines the perceived level of OA of Malaysia's IT-based business organisations. Quantitative method research has been employed in this research and was conducted throughout Malaysia with a total of 250 valid questionnaires obtained from managers and executives of the Multimedia Super Corridor (MSC) status companies. Using the statistical software SPSS version 28.0, the mean, standard deviation, minimum value and maximum value of each indicator were examined. It was discovered that all mean values for indicators were above the mid-point value, indicating the acceptable value from the respondents. Keywords: Organisational Agility, MSC status companies, Descriptive analysis, Agile organisations eISSN: 2398-4287 © 2022. The Authors. Published for AMER ABRA cE-Bs by E-International Publishing House, Ltd., UK. This is an open-access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer-review under the responsibility of AMER (Association of Malaysian Environment-Behavior Researchers), ABRA (Association of Behavioral Researchers on Asians), and cE-Bs (Centre for Environment-Behavior Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.

RELATIONSHIP BETWEEN IBN KHALDUN'S URBAN PLANNING AND THE PLANS OF THE LOCAL AUTHORITY OF BANDAR BARU BANGI

Urban planning is a combination of two important factors: arts and science. It is used to facilitate the economic, social, political and physical changes of an area, including the selection of urban location, shape, and impact of urban planning. Comprehensive planning realizes the needs of the population with strong support from the local political authority. This study analyses the relationship between Ibn Khaldun's urban planning principles to Bandar Baru Bangi's urban planning and physical development. This study uses the content analysis method from the primary source of Ibn Khaldun's “Mukadimah” and government documents; the Rancangan Tempatan Majlis Perbandaran Kajang (Pengubahan 4) 2020 [RT MPKj (P4) 2020]. It is the official document that discusses the proposal of land use and physical development in the Majlis Perbandaran Kajang (MPKj) area. Special planning guidelines were used to develop Bandar Baru Bangi (BBB) as "Bandar Ilmu" (Knowledge City) and also part of the Multimedia Super Corridor (MSC) project. Urban planning by Ibn Khaldun and the Cyber Centre Planning Guidelines by MPKj in RT MPKj (P4) 2020 have similarities and differences. It is because of the wide time interval between both (years 1344 and 2011). The impact of technology provides different views and plans in both. However, urban planning goals and objectives remain the same: to provide comfort, convenience, and peace for people to conduct daily routines while improving security and progress.

An Analysis on The Effect of Computer Literacy and Attitude Towards Internet Amongst Generation Y

The Internet continues to change and evolve against a backdrop of unrelenting growth The Internet developed a ground-breaking open model for its own growth and governance that included all stakeholders.Generation Y has been recognized as a new market segment that will bring change in the platform of internet in an enormously connected world. The aim of this study is to analyze the attitude and the Internet usage among the generation. This study was carried out via a questionnaire involving 432 working professional who live around Kuala Lumpur Federal Territory and Selangor State, more precisely the author has selected MSC (Multimedia Super Corridor). It can be concluded that their attitude toward the internet played a significant role in their e-commerce activities and was a predicted factor. It is apparent that attitudes toward the internet and e-commerce practises have a major relationship.

An Analysis on Effect of Gender Towards Computer Literacy & E-Commerce

For its own development and governance, the Internet created a ground-breaking open model that involved all stakeholders. In an enormously connected world, Generation Y has been identified as the main consumer group that will bring change to the internet platform.. The aim of this study is to analyze the attitude and the Internet usage among the generation. This study was conducted using a questionnaire that was completed by 432 working professionals in the Kuala Lumpur Federal Territory and Selangor State, specifically MSC (Multimedia Super Corridor). It can be concluded that determinants such as gender and computer literacy influences internet moderators. in addition, as a moderator, the association between gender and computer literacy is imperative.

The impact of information security management practices on organisational agility

PurposeThis study aims to determine the extent to which information security management (ISM) practices impact the organisational agility by examining the relationship between both concepts.Design/methodology/approachA quantitative method research design has been used in this study. This study was conducted throughout Malaysia with a total of 250 valid questionnaires obtained from managers and executives from the Multimedia Super Corridor (MSC)-status companies. Structural equation modelling (SEM) using partial least square was used to analyse the data and to test all nine hypotheses developed in this study.FindingsFindings from this study indicate that operational agility (OA) is significantly related to ISM practices in MSC-status companies. The validation of the structural model of nine hypotheses developed for this study has demonstrated satisfactory results, exhibited six significant direct relationships and three insignificant relationships.Research limitations/implicationsThis study has addressed the needs for a comprehensive, coherent and empirically tested ISM practices and organisational agility framework. The current theoretical framework used in this study emphasised on the ISM–organisational agility dimensions that are predominantly important to ascertain high level of ISM practices and perceived agility level among the information technology (IT) business companies in Malaysia. With the application of SEM for powerful analysis, the empirical-based framework established in this study was validated by the empirical findings, thus contributing significantly to the field of information security (InfoSec).Originality/valueThis study has filled the research gap between different constructs of ISM practices and OA. The model put forth in this study contributes in several ways to the InfoSec research community. The recognition of InfoSec practices that could facilitate organisational agility in the IT industry in Malaysia is vital and contributes to more value creation for the organisations.

The Impact of Multimedia Super Corridor (MSC) on Malaysian Economic Growth

The study aimed to illustrate the concepts of Multimedia Super Corridor (MSC)، show it's positive and negative impact in general, its barriers and some of its economic impacts، particularly on economic growth، the local capital and employment in the Malaysian economy. the researcher used the analytical descriptive method through the presentation of the previous studies and using some indicators from international institutions. The study comes up with several inclusions such as (MSC) is considered an important component of investment attraction strategy with high benefits on the Malaysian economy, especially in economic growth, provision of foreign inflows, job creation, transferring technology and infrastructure development. The study showed that MSC in Malaysia has contributed significant value to national GDP with a cumulative of RM 34.57 billion in phase two.

The Effects of Role on Tacit Knowledge Sharing Practices/ Kesan Peranan Terhadap Amalan Perkongsian Ilmu Tersirat

This study investigates the impact of role (work scope, authority and responsibility fulfilment) towards the practice of tacit knowledge sharing. A total of 500 questionnaires were distributed via mail to the organizational managers (outsourcing companies) registered with Malaysia's Multimedia Super Corridor. Of these, 168 questionnaires were returned and only 166 had been coded and analyzed. The analysis of the hypotheses is carried out using multiple regression analysis. The findings show that role elements such as work scope and responsibility fulfilment have a positive and significant relationship to the practice of tacit knowledge sharing. Theoretical and practical implications and suggestions for future research are also discussed.

EFFECTS OF TOP MANAGEMENT SUPPORT ON KNOWLEDGE TRANSFER AND SHARING: THE MEDIATING ROLE OF TRUST

Purpose: This paper examines the relationship between top management support and knowledge transfer and sharing in Multimedia Super Corridor MSC status organizations, using trust as a mediator. A theoretical model was tested through a survey carried out by 132 middle managers in MSC status organizations in Malaysia.
 Methodology: Partial Least Squares Structural Equation Modelling (PLS-SEM) was employed for data analysis.
 Results: The obtained results show that the top management support will facilitate knowledge transfer and sharing.
 Implications: The empirical evidence confirmed that the direct and indirect relationships between top management support, trust and knowledge transfer, and sharing were found to be fully supported, including the relationship between trust and knowledge transfer and sharing. Finally, trust fully mediates the relationship between top management support and knowledge transfer and sharing.

The impact of the role and communication of staff on successful outsourcing of information systems projects

This study investigates the impact of the role (project scope, authority and responsibility fulfilment) and communication (formal and informal discussion and rational discourse) of staff on the successful outsourcing of information systems (IS) projects. A total of 500 questionnaires were distributed by post to the managers of IS outsourcing firms registered with the Multimedia Super Corridor Malaysia and 168 questionnaires were returned. Multiple regression was used to analyse the hypotheses. The results highlight that project scope, responsibility fulfilment, formal and informal discussions and rational discourse have a significantly positive relationship with the success of outsourcing IS projects. Implicit in this finding is that there is a need to closely monitor individual and information technology (IT) elements of IS projects to ensure its successful outsourcing.

The Relationship between Self-confidence, Self-remembrance and Sincerity among Staff towards Information Systems Outsourcing Success

The study examined the relationship between the humanistic elements of self-confidence, self remembrance and sincerity among staff towards the success of information systems (IS) outsourcing.A total of 500 questionnaires were distributed by mail to the manager of information systems outsourcing companies registered with Malaysia's Multimedia Super Corridor and 168 were returned. The hypotheses of this study were analyzed using multiple regression methods.The findings show that the element of self confidence and sincerity of the staff have a positive and significant relationship towards the success of information systems outsourcing. The theoretical and practical implications and suggestions for future research are discussed.

Can Government Policies Drive Open Innovation Type Platforms? Ideas from the MSC Malaysia Flagship Applications

The discussion of open innovation has always been centred on the organisation where innovation occurs. The focus would be on the inflow and outflow of knowledge into the organisation; several studies and cases published have addressed the concept around business (or government) organisations and their research and development (R&D) activities. The open innovation framework is based on a focal organisation, which is usually a business organisation that provides a platform for other organisations to collaborate—either helping the focal organisation to commercialise its knowledge and gain economic benefits or vice versa. This notion, we argue, is where an open innovation platform is ‘supplier-driven’, that is, ‘supplier’ indicating the focal organisation where innovation occurs. In this article, however, we propose an alternate framework for open innovation, that is, one that is ‘customer-driven’ where the customer organisation or demand-creating organisation provides a platform for open innovation. This alternate notion is derived from the case of the flagship applications of Malaysia’s Multimedia Super Corridor (MSC Malaysia). The MSC Malaysia flagships can be seen as open innovation type platforms established by the customer, that is, the Malaysian government—which provides the demand pull for creating an open-innovation platform. This framework of a ‘customer-driven’ open innovation platform could provide lessons for other emerging economies to understand how their governments can play a more active role, as policymaker and demand-generating entity, to create a platform for open innovation.

High Attrition Rate Determinants: Case Study of the Malaysian ICT Sector

This study attempts to establish the factors determining high attrition rate for Information and Commiunication Technology (ICT) sector in Malaysia. The high attrition rate determinants include job opportunity, job stability, job satisfaction, managerial support and talent management. The sampling techniques for this study are based on purposive and non-probability approach where the sampling process only involved employees from ICT companies with Multimedia Supercorridor (MSC) status in Malaysia. The questionnaire has been delivered to 300 employees from local and multinational ICT companies with MCS status in Malaysia via email. Out of 300 questionnaires sent out, 115 questionnaires were received and 8 were not completed, thus the overall response rate for the study is 35.67%. Based on the result, four determinants (job opportunity, job stability, managerial support and talent management) were found having positive relationship with attrition rate for ICT sector in Malaysia. However, job satisfaction was found to be having a negative relationship with the attrition rate for ICT sector in Malaysia. This study identified the most important determinants that cause high attrition rate for ICT sectors in Malaysia. The findings of this study expected to help organisations in ICT sectors to have better guidance and clearer direction while implementing employee retention strategies to reduce the attrition rate.

The Influence of Personal Control and Environmental Distraction in Open-Plan Offices on Creative Outcome

In this study, the researchers developed and tested a new model of how individual perception about the work environment in open-plan offices (in terms of personal control and environmental distraction) affect creative outcome through environmental satisfaction and social interaction. The partial least squares of structural equation model (PLS-SEM) was used to analyze data. The respondents were 238 employees working as programmers and designers in creative mobile industries that are supported by or clustered in creative multimedia companies in a multimedia super corridor in Malaysia. The findings showed that personal control over the work environment has a significant effect on individuals’ satisfaction with the work environment, social interaction, and creative outcome. The results also indicated that environmental distraction has no significant effect on creative outcome. Managers, space designers, and architects can use the knowledge of this study to give building users as much control as they need to positively affect their work behavior and outcome.

Effectiveness of cross-border knowledge transfer in Malaysian MSC status corporations

Knowledge has become the key asset for the economy to gain competitiveness as more and more countries have shifted or are shifting towards knowledge-based economy, no exception for Malaysia. In order to acquire and transfer technology and/or knowledge from overseas to Malaysia, Multimedia Super Corridor (MSC) has been proposed. However, research focuses on cross-border knowledge transfer especially in the context of MSC status corporations in Malaysia is still limited. The factors that affect the effectiveness of cross-border knowledge transfer will be determined and presented in this paper. Quantitative approach has been adopted in this study. The findings of this study show that knowledge characteristics (KC) and network characteristics (NC) have positive significant relationship with cross-border knowledge transfer. The effects context towards KC and NC will also be examined in this study.

Cross-border knowledge transfer in Malaysian multimedia super corridor (MSC) status corporations

PurposeThe purpose of this paper is to identify the antecedents of successful organizational cross-border knowledge transfer and also the relationship among the antecedents for sustainable competitive advantage.Design/methodology/approachFirst, a focus group study was conducted to identify major constructs and map out the proposed framework. This is then followed by questionnaire survey from 210 Malaysian multimedia super corridor (MSC) status corporations as recipients. Their international business affiliates refer to any organizations located outside Malaysia with which the recipient firm has a relationship. Data were analysed using SPSS.FindingsThe findings suggest that the perceived value of the knowledge, relational dimension and cognitive dimension, as well as recipient learning intent and the attractiveness of a foreign source are significant related to the effectiveness of organizational cross-border knowledge transfer.Research limitations/implicationsBecause this research only covered 210 MSC status corporations, future research can try to have more coverage on other industry to have larger sample size for generalizability purposes. Other factors such as organizational and context characteristics can be added as antecedents to strengthen the framework for effective knowledge transfer.Practical implicationsThe empirical findings can be used as a guideline for MSC status firms to undergo a self-check and help them rethink and reposition themselves in light of the findings. It helps MSC status corporations to frame their organizational cross-border knowledge transfer activities to enable the creation and application of knowledge which should allow them to drive the capability of creating and retaining a greater value onto their core business competencies.Originality/valueThis study provides valuable insights to help creating a successful foundation for organizational cross-border knowledge transfer. This study is also among few studies to examine the critical antecedents in successful organizational cross-border knowledge transfer from a multidimensional perspective in Malaysia.

The Effect of Open‐Plan Workspaces on Behavior and Performance Among Malaysian Creative Workers

Attracting and retaining creative workers is essential to the success of the companies in Malaysia's Multimedia Super Corridor, a special economic zone and high‐tech business district that is an important driver of local development. Guided by a conceptual framework based on environmental comfort theory, researchers surveyed 238 employees in 15 firms in this region to assess the impact of employees’ perceptions of workplace design and conditions on their performance and behavior. The findings show that although open‐plan offices can contribute to teamwork and creativity, such distractions as uncontrollable and unwanted noise, lack of visual and acoustical privacy, the presence of others, and other ambient conditions in such settings may reduce not only employees’ satisfaction with their work environment, but also their performance. © 2017 Wiley Periodicals, Inc.

Challenges & Issues in Malaysian E-government

The birth of e-government has had a major impact on the public administration realm, where information and communication technology (ICT) has gained in importance in redefining a government's agenda. As a result, many governments around the world have adopted e-government as the mantra of service efficiency, including Malaysia. Since the introduction of e-government under the flagships of the multimedia super corridor (MSC) in 1996, Malaysian e-government has improved the quality of services and information provided to citizens. A case study of Malaysian e-government initiatives was adopted in this study. The findings revealed a number of challenges that can be categorised into the broad dimensions of technical infrastructure, legislative, financial, government's role, human infrastructure and condition of the organisation. This study will assist policy makers to be alert to any problems or challenges that might be existed during the implementation process of e-government.

Intention to Quit and the Demand Control Model: A Case of Malaysian Multimedia Super Corridor Status Companies

In the fast paced global economy where trades are being conducted everywhere and at any time, the focus of organizations has shifted from the traditional view of producing what they think are needed by the market to a new paradigm whereby they are now to produce products or services that the markets desire literally. One requirement of surviving in such challenging business environment is to be able to retain performing employees whereby employee loyalty has been a thing of the past. This study will look into three critical factors that are often associated with unwelcome behaviors in the organizations such as low motivation, low organizational commitment, less satisfaction which in turn will lead to lower productivity, creativity and innovations and may result in employees quitting. The main objectives of this particular study are to explore the degree of intention to quit, examine relationships between job demands; job control; social support with turnover intention; also to examine the ability of the demand control variables (Karasek, 1979) in explaining turnover intention among IT executives. The sector which is being investigated is the small and medium companies which operate in the IT related businesses particularly Small and Medium companies in Malaysia. Results showed that only job demand and job control have significant associations with turnover intention and subsequently the demand control model is unable to explain the variances in turnover intention. DOI: 10.5901/mjss.2016.v7n2p217

Application of knowledge management factors on customer relationship management process

Purpose – The purpose of this paper is to study the application of knowledge management (KM) factors on customer relationship management (CRM) process in Malaysian Multimedia Super Corridor (MSC) status organisations. Design/methodology/approach – A questionnaire survey was conducted on KM workers (customer service) in Malaysian MSC status organisations. Based on the extensive review of the current literature, eight KM factors were investigated to examine the application toward CRM process. Findings – The data, collected from 96 knowledge workers, suggest that KM process, organisational infrastructure and technology are three important predictors for effective CRM process. Practical implications – The practical implication of this paper could be useful for business managers who want to enhance organisational CRM through implementing KM practices to support their organisation’s KM efforts. Originality/value – This is one of the few papers to study the application of KM factors on CRM process in Malaysia.