Mobile Banking Research Articles

Unveiling the Impact of Perceived Benefits on Digital Banking Readoption in Malaysia

Malaysia's banking sector has undergone significant transformation driven by digital technologies, revolutionizing traditional banking operations and customer engagement strategies. The introduction of digital banking products has redefined the financial landscape, providing unparalleled convenience, accessibility, and financial control to consumers and businesses. Key advantages such as operational efficiency, cost savings, 24/7 accessibility, and real-time financial management have been crucial in driving the adoption and readoption of digital banking services across various demographic segments in Malaysia. The study leverages theoretical frameworks like the Technology Acceptance Model (TAM) and the Unified Theory of Acceptance and Use of Technology (UTAUT) to understand user acceptance and behavior towards digital banking readoption. These models highlight constructs such as performance expectancy, effort expectancy, social influence, and facilitating conditions as essential factors influencing technology adoption. Recent research emphasizes the importance of service quality in mobile banking applications as a determinant of customer satisfaction and loyalty, reflecting the advanced expectations of tech-savvy Malaysian consumers. a rigorous methodological approach, the study examines the factors influencing the readoption of digital banking products among Malaysian consumers. Utilizing Smart Partial Least Squares Structural Equation Modelling (Smart PLS-SEM), the study validates the relationships between perceived benefits and digital banking readoption decisions. The findings reveal that effort expectancy, rather than performance expectancy, is a critical factor influencing readoption, underscoring the importance of usability and convenience. The model explains 66.4% of the variance in readoption behavior, highlighting the complexity of consumer decision-making in digital banking. This study concludes that banking institutions must continuously enhance digital platform functionality and security while prioritizing superior user experiences. Trust, perceived security, and customer service quality remain pivotal in shaping consumer attitudes towards digital banking adoption and readoption, reflecting the dynamic and evolving preferences within Malaysia's digital banking ecosystem.

주식을 이용한 사기 피해 방지방안에 관한 연구

Fraud crime using stocks (hereinafter referred to as fraud crime) refers to defrauding investments by supplying listed stocks, unlisted stocks, and overseas futures at lower prices than the actual transaction price using virtual securities companies and inducing investment by guaranteeing high returns. Since this crime is committed using fake phones and fake bank accounts in cyberspace called communication media, it is difficult to identify criminals, making it difficult to arrest them. Victims of fraud suffer from mental pain such as depression, anxiety, regret, and despair due to financial loss. Therefore, related agencies will not be able to stop crimes unless legal, institutional, and policy countermeasures are sought to prevent them. To prevent this, it is necessary to seek proactive and follow-up measures. First, the preliminary precautionary measure is ① by enacting a law on criminal law alarms to prevent damage by informing investigative agencies or financial institutions of the criminal law to the entire population. ② Even if an investor remits the investment, the investment should not be remitted for a certain period of time through the remittance transfer delay system, so that the investment should not be remitted to the criminal's account when the investor is judged to be fraudulent. ③ Financial institutions notify the investigative agency when a large amount of deposit and withdrawal accounts occur for a certain period of time, and when a damage report is received for the account, the investigative agency must immediately obtain a seizure and search warrant and confiscate it to prevent further damage. ④ Employees of financial companies should be able to impose the obligation to notify them through the revision of related laws that they can be punished if they are used for identification procedures and crimes when opening mobile phones and bankbooks. Next, the follow-up measures are ① The National Assembly should strengthen criminal punishment through the revision of the criminal law so that fraudulent crimes are not considered “remaining business,” so that potential criminals do not only prevent crime but also lead to crime. ② When a crime damage report is received, the investigative agency should obtain a real-time communication warrant so that the criminal can be located and arrested. ③ The National Assembly should unify the request for a search warrant from the police to the court so that investigative agencies can obtain warrants early and confiscate mobile phones and bank accounts. ④ The Ministry of Justice should establish a law enforcement agency dedicated to fraud so that it can arrest criminals and prevent crimes by securing expertise and giving investigative power superior to criminal methods. ⑤ The National Assembly should enact a law on suspension of withdrawal to prevent withdrawal when a financial institution requests the suspension of withdrawal, knowing that the investor is a fraud. These countermeasures will be a great driving force in preventing fraudulent crimes.

The role of business analysts in driving financial inclusion through product innovation

Business analysts play a pivotal role in advancing financial inclusion by driving product innovation tailored to underserved and marginalized populations. Their involvement is crucial in identifying and addressing gaps in financial services, ensuring that products and solutions are designed to meet diverse needs effectively. This review explores the contributions of business analysts in promoting financial inclusion through innovative product development, emphasizing their impact on creating accessible, affordable, and user-centric financial solutions. In the context of financial inclusion, business analysts utilize data-driven insights and market research to identify barriers faced by underserved communities. By analyzing customer needs, behaviors, and preferences, they provide valuable input on designing products that cater to the specific requirements of these populations. Their expertise enables the development of financial products that are not only accessible but also affordable and inclusive, such as microloans, mobile banking solutions, and digital payment platforms. Business analysts also facilitate collaboration between various stakeholders, including financial institutions, technology providers, and regulatory bodies, to ensure that innovative solutions align with industry standards and regulations. They play a critical role in bridging the gap between technical teams and end-users, translating complex requirements into actionable product features and functionalities. Their work ensures that new financial products are user-friendly and capable of addressing the unique challenges faced by marginalized groups. Furthermore, business analysts contribute to ongoing product improvements by continuously gathering and analyzing user feedback. This iterative approach allows for the refinement of financial products, ensuring that they remain relevant and effective in promoting financial inclusion. By leveraging advanced analytics and emerging technologies, business analysts help in identifying new opportunities and optimizing existing solutions to enhance financial access and participation. In conclusion, business analysts are essential in driving financial inclusion through product innovation. Their role in understanding market needs, facilitating stakeholder collaboration, and ensuring continuous improvement is critical to developing financial products that are accessible, affordable, and inclusive. Their contributions help bridge financial gaps and promote equitable access to financial services. Keywords: Business Analysts, Financial Inclusion, Product Innovation, Market Research, Financial Products, Accessibility, User-Centric Solutions.

The Influence of Interest in Using M-Banking on the Gen-Z Generation

The aim of this research is to determine the influence of interest in using m- banking on generation Z. Mobile banking is a bank payment transaction service that allows customers to carry out various transactions using smartphones. Generation Z manages their money using mobile banking which provides ease of access, greater control over personal finances, and a more efficient and secure banking experience. Data collection was carried out through primary and secondary data. Data collection through interviews, questionnaires and documentation studies. The research method uses quantitative methods with a sample size of 100 students. Data testing was carried out by carrying out classic assumption tests, regression tests and hypothesis testing using SPSS. The results of the research show that m-banking has a positive and significant influence on Generation Z. Increasing education and socialization features are very necessary, considering that ease of use and perceived benefits play an important role in the adoption of this technology. Service providers can collaborate with campuses to hold seminars or workshops that provide students with a deeper understanding of the benefits and effective ways of using M-Banking

A short review of Mobile Financial Services in Bangladesh

This review provides an overview of the current landscape of Mobile Financial Services (MFS) in Bangladesh, focusing on its evolution, adoption, and socio-economic impact. MFS in Bangladesh has grown significantly since its inception in 2011, driven by widespread mobile phone usage, a burgeoning population, and the need for accessible financial services in a country with a significant unbanked population. Mobile banking has democratized financial services, bringing millions of unbanked citizens into the formal financial system, particularly in rural and remote areas. The review highlights the major players in the MFS sector, such as bKash, Rocket, and Nagad, which dominate the market with innovative services that cater to various financial needs, including money transfers, bill payments, and merchant payments. These services have significantly reduced the barriers to financial inclusion, providing a secure, convenient, and cost-effective alternative to traditional banking. The sector's growth has been bolstered by supportive regulatory frameworks from the Bangladesh Bank, encouraging innovation while ensuring consumer protection.

Adoption of Green Banking (Mobile Banking, Internet Banking) on Individual Level - Literature Review of Theoretical Models

In recent adoption of green banking (GB) by people and their motivations have drawn a lot of scholarly interest. This study examines the GB literature using nine adoption lenses. In recent studies it is depicted that GB is complicated & diverse procedure. Customers' social, psychological, utilitarian, personal, and behavioural components in tandem with adoption of green banking is more crucial and will ultimately lead to the desired conduct. Therefore, rather of directly influencing behaviour, top executives and banks should adopt an approach that focuses on consumers and, controlling behaviour development. The review also concludes that the state of GB research is equivocal and that there is wide variation in the methods and conceptualizations employed to comprehend the beliefs that actually shape GB activity. There is a dearth of research on the use of interventions that can help managers make wise choices and hasten the adoption process. This research helps the researchers that they can take any of the theory which can affect the adoption of green banking or they can integrate different theories to increase the number of factors.

Analysis of the Impact of Mobile Banking Technology, Fintech, and Digital Transaction Security on Customer Loyalty at BUMN Banks in Indonesia

This study investigates the impact of mobile banking technology, fintech innovations, and digital transaction security on customer loyalty at state-owned banks in Indonesia. Utilizing a quantitative approach, data were collected from 300 respondents through a structured questionnaire with a Likert scale ranging from 1 (Strongly Disagree) to 5 (Strongly Agree). The data were analyzed using SPSS version 25, employing descriptive statistics, reliability analysis, exploratory factor analysis, correlation analysis, and multiple regression analysis. The results revealed that all three independent variables—mobile banking technology, fintech innovations, and digital transaction security—positively and significantly influence customer loyalty. Mobile banking technology had a correlation coefficient of 0.62, fintech innovations 0.57, and digital transaction security 0.68 with customer loyalty. The regression analysis showed that these factors collectively explained 38% of the variance in customer loyalty, with digital transaction security having the strongest impact. The findings underscore the importance of enhancing technological capabilities and security measures to foster customer loyalty in state-owned banks. The study provides valuable insights for banking institutions seeking to improve customer satisfaction and retention through advanced technological solutions and robust security protocols.

Mobile banking apps and the informal economy: evidence from survey data in Indonesia and Bangladesh

ABSTRACT Reducing preference for cash and supporting the adoption of digital financial services can help achieve financial inclusion while also diminishing economic informality. However, previous evidence suggests that increased access to formal banking services has not resulted in an immediate reduction in usage of informal services. This paper estimates the effects of mobile phone banking apps on the demand for cash using unique survey data from Bangladesh and Indonesia. Our models indicate that having access to a banking or payment app reduces a variable capturing preference for cash by between 4% and 10%. The results are robust to a range of specification checks (including the inclusion/omission of various controls) which suggests that confounding from unobservables is unlikely to be a substantive source of bias. Since cash is the preferred payment mechanism for the poor in developing countries, the results suggest that access to digital banking apps may reduce informality within the finance sector, leading to broader development implications.

Impact of Forced Relocation and Community Integration on Household Well-being of Urban Refugees in Kenya

Forced displacement is a global issue that affects millions of people all over the world. Refugees are forced to flee their homes due to conflict, persecution, or other forms of violence. The majority of refugees often end up in urban areas, where they face numerous challenges, including social exclusion, limited access to basic services, and economic marginalization. This study examines the relationship between forced displacement, social cohesion, and household welfare outcomes of urban refugees in Kenya. The study utilized household data on urban refugees in Kenya sourced from the United Nations High Commission for Refugees (UNHCR), 2020 [85], and, the Kenya Continuous Household Survey (KCHS), 2019 [41]. The study estimates were regressed using the Ordinary Least Squares method and diagnostic tests were done to determine the accuracy of the estimates. The study found that an additional member in an urban refugee household led to an asset increment of 6.7%. The study further found that an additional habitable dwelling in an urban refugee household increased family assets by 71.9%. Utilization of mobile banking services, having nuclear members abroad, and participation in community-based organizations also had a positive impact on family asset accumulation in a refugee household. The study also found that utilization of mobile money transfer (M-PESA), negatively influenced family assets. This study contributes to the literature on Urban refugees as it gives insights into factors that can improve welfare and enhance social cohesion between refugees and host communities in Kenya. Gaps have also been identified in the mandate of UNHCR beyond the camps and the role of the Kenyan Government in urban housing programs for refugees.

PENERAPAN METODE WASPAS DAN ROC DALAM PEMILIHAN BANK TERBAIK UNTUK PELAYANAN MOBILE BANKING

Technological developments encourage increased use of banking services via mobile devices. Choosing the optimal bank for mobile banking services is an important challenge in meeting customer needs. This research uses a Decision Support System with the application of the Weighted Aggregated Sum Product Assessment (WASPAS) and Rank Order Centroid (ROC) methods. The WASPAS method helps find positive and negative ideal solutions in solving problems. The ROC method was chosen to reduce the level of subjectivity and uncertainty in determining weights. The weights in ROC are determined based on priority criteria. In this research, 5 alternatives are used, namely BCA Mobile, Livin' by Mandiri, BSI Mobile, BNI Mobile Banking, BRImo BRI, and apply criteria such as security, many enthusiasts, user friendly, rating, and cost. This research aims to provide a comprehensive picture of the quality of mobile banking services provided by various banks so as to help customers choose mobile banking according to the criteria they need. The research results show that BCA Mobile owned by BCA bank is the best alternative with the highest value of 0.940, followed by BRImo with a value of 0.613, BNI Mobile with a value of 0.612, Livin' by Mandiri 0.611, and the lowest value of 0.323 for BSI Mobile. Thus, BCA Mobile is declared the best choice for mobile banking services.

Factors affecting customer satisfaction of mobile banking in Nepalese commercial banks

This study investigates the factors affecting customer satisfaction of mobile banking in Nepalese commercial banks. Customer satisfaction is selected as dependent variable. The independent variables are service quality, system availability, security, ease to use and website features. The primary source of data is used to assess the opinions of the respondents regarding mobile banking and level of customer satisfaction in Nepalese commercial banks. The study is based on primary data of 15 Nepalese commercial bank, leading to a total of 120 observations. To achieve the purpose of the study, structured questionnaire is prepared. The correlation coefficients and regression models are estimated to test the significance and importance of service quality, system availability, security, ease to use and website features on customer satisfaction in the context of Nepalese commercial banks. The study showed that service quality has a positive impact on customer satisfaction. It indicates that better the quality of service, higher would be the customer satisfaction. Similarly, the result showed that system availability has a positive impact on customer satisfaction. It indicates that higher the availability of system, higher would be the customer satisfaction. Likewise, security has a positive impact on customer satisfaction. It indicates that higher the security, higher would be customer satisfaction. The result also showed that ease to use has a positive impact on customer satisfaction. It indicates that user friendly system leads to higher customer satisfaction. Similarly, website features has a positive impact on customer satisfaction. It indicates that better the website features, higher would be the customer satisfaction.

Determinants of Customer Satisfaction in Mobile Banking: a PLS Analysis of DG Bankaltimtara Application Users

This study was conducted with the aim to determine and analyze the effect of using DG Bankaltimtara mobile banking application on Customer Satisfaction of PT East Kalimantan and North Kalimantan Regional Development Bank Balikpapan Branch Office. The population in this research is 15,960 customers who use DG Bankaltimtara. Researchers took a sample based on the Slovin formula of 390 respondents. The type of data used is primary data sourced from questionnaires presented in the form of a Likert scale. Data analysis in this study used descriptive analysis methods with the help of the Partial Least Square (PLS) application with the SmartPLS version 3.0 program. The results of this study were obtained using the PLS Evaluation Model to show the effect of using the DG Bankaltimtara Mobile Banking Application on Customer Satisfaction. Ease of Service Users, Credibility of Banking Service Companies, and Transaction Speed are three variables that affect Customer Satisfaction in using Mobile Banking DG Bankaltimtara. However, the System Security variable has no effect on Customer Satisfaction in using Mobile Banking DG Bankaltimtara.

The Moderating Role of Cultural Factors in the Adoption of Mobile Banking in Jordan

The Moderating Role of Cultural Factors in the Adoption of Mobile Banking in Jordan

Mobile fintech adoption in Sub-Saharan Africa: A systematic literature review and meta-analysis

Financial technology (fintech) has become an important means of promoting financial inclusion in developing countries. Understanding why people use fintech services is crucial for improving financial inclusion and policy development. This study examines the drivers of mobile fintech service adoption in Sub-Saharan Africa, a region with the lowest financial inclusion rates in the world. We analyze the determinants of the use of mobile money, mobile banking, electronic wallets, and internet banking by summarizing the extensive empirical research through a systematic literature review. Based on a meta-analysis, we conclude that perceived ease of use and perceived usefulness are most important. We also find a lack of research on how the supply side drives fintech adoption. Finally, we find large-scale field experiments to be underrepresented in the literature. Policymakers should focus on enhancing digital and financial literacy and setting standards for technology compatibility to create a supportive regulatory environment for wider mobile fintech adoption in Sub-Saharan Africa.

Impact of Mobile Banking Usage Intensity On Idx-Listed Banks' Performance

Impact of Mobile Banking Usage Intensity On Idx-Listed Banks' Performance

Analysis of the Influence of Mobile Banking on the Profitability Level of Sharia Banks in Indonesia in 2019-2023

The aim of this research is to determine the effect of mobile banking on the level of Return On Assets (ROA) of Islamic banks in Indonesia in 2019-2023. The rise and fall of ROA is caused by unstable profits and total assets. This research uses quantitative research, and the data source uses secondary data in the form of a time series of 20 samples. Data analysis techniques use descriptive statistical test techniques, normality test, hypothesis test (t test), coefficient of determination test (R Square), and simple linear regression analysis. Data processing uses the SPSS Version 23 program. The research results show that the mobile banking variable has a partial effect on the profitability of Islamic banks in Indonesia in 2019-2023. This can be proven by the results of the t test analysis showing that the e-banking variable has t count gt; t table, thus e-banking has an effect on the profitability of Islamic banks in Indonesia in 2019-2023.Keywords: Mobile Banking, Profitability

Security Risks and Mitigation Strategies in Mobile Banking Applications

Security Risks and Mitigation Strategies in Mobile Banking Applications

FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN NASABAH BSI MOBILE

This research was conducted with the aim of examining the impact of E-SERVQUAL variables on the level of satisfaction of BSI Mobile users in the Special Region of Yogyakarta Province. The method applied used the E-SERVQUAL model with the addition of responsiveness as a differentiating factor. The population of focus in this study consisted of active BSI Mobile users in 2022, totaling 82,244, while a sample of 200 BSI Mobile users scattered across the Special Region of Yogyakarta Province was selected. The approach used was quantitative descriptive, and the analysis was carried out using the SEM (structural equation model) method with the software SmartPLS 3.0.The research results indicate that reliability, fulfillment, and responsiveness have a significant impact on the level of satisfaction of BSI Mobile users. On the other hand, efficiency and security/privacy do not have a significant impact on the satisfaction of BSI Mobile users. The theoretical implications of this research are an enhancement of our understanding of the factors influencing the satisfaction of BSI Mobile users, especially in the context of Mobile banking services, from an academic perspective. On the practical side, the findings of this research can be considered in formulating BSI Mobile marketing policies.Keywords: E-Servqual; Cotumer Satisfaction; BSI Mobile

Inspecting the Accessibility of Chatbots and Mobile Banking for Emergent Users in the Context of People with Low Literacy

Inspecting the Accessibility of Chatbots and Mobile Banking for Emergent Users in the Context of People with Low Literacy

Improvement on Cybersecurity Techniques and Risk Mitigation of Information Systems Used in Internet Banking and Mobile Banking

Improvement on Cybersecurity Techniques and Risk Mitigation of Information Systems Used in Internet Banking and Mobile Banking