PurposeThis study explores the paradox of discrimination within Denmark’s LGBTQIA+ community, often regarded as a safe and inclusive environment. It delves into the nuanced dynamics of discrimination and marginalization that persist in this context, alongside the effectiveess of organizational DEI policies, queer practices and support networks.Design/methodology/approachDrawing on qualitative interviews with DEI experts and LGBTQIA+ community members, thematic analysis reveals patterns of discrimination. A queer, intersectional approach serves as a lens to examine the complexities of identity-based discrimination.FindingsThe findings highlight a dichotomy where Nordic exceptionalism and heteronormative standards continue to perpetuate inequities that disadvantage certain subgroups, despite the ongoing efforts of organizational DEI initiatives.Research limitations/implicationsThis research provides valuable insights for designing intersectionality-informed DEI strategies that cultivate safe spaces and inclusive practices within both societal and organizational contexts. By introducing the “Systemic Queer Lens,” it contributes a novel theoretical perspective to the discourse on intersectionality and LGBTQIA+ experiences within organizations, inviting deeper engagement with these critical issues.Originality/valueThis study not only presents the “Systemic Queer Lens” but also enriches understanding of the intersectionality and lived experiences of LGBTQIA+ individuals within organizational settings, shedding light on the complexities of discrimination even in environments that appear to be inclusive.
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