McLean IS Research Articles

Investigating factors affecting learner’s perception toward online learning: evidence from ClassStart application in Thailand

ABSTRACTTwenty-First Century Education is a design of instructional culture that empower learner-centered through the philosophy of ‘Less teaching but more learning’. Due to the development of technology enhance learning in developing countries such as Thailand, online learning is rapidly growing in the electronic learning market. ClassStart is a learning management system developed to support Thailand's educational management and to promote the student-centred learning processes. The study of online learning acceptance is primarily required to successfully achieve online learning system development. However, the behavioural intention of students to use online learning systems has not been well examined, in particular, by focusing specific but representative applications such as ClassStart in this study. This research takes the usage of ClassStart as research scenario and investigates the individual acceptance of technology through the Unified Theory of Acceptance and Use of Technology, as well as technological quality through the Delone and McLean IS success model. The Partial Least Squares method, a statistics analysis technique based on the Structural Equation Model (SEM), was used to analyze the data. It was found that performance expectancy, social influence, information quality and system quality have the significant effect on intention to use ClassStart.

Acceptance of Mobile Banking in Islamic Banks: Integration of DeLone & McLean IS model and Unified Theory of Acceptance and Use of Technology

The aim of this study is to investigate the factors that influence on user intention to adopt Islamic mobile banking. Islamic mobile banking is relatively new area of research when compared with other traditional online banking services such as internet banking and conventional mobile banking. Thus, understanding the determinants that influence on Islamic banking user intention is important. The present study integrates two well-known theories; the unified theory of acceptance and use of technology and DeLone and McLean IS success model in order to investigate user's behaviour towards adoption of Islamic mobile banking in Palestine. Findings of the structural equation modelling depicted that factors underpinned UTAUT and D&M model explained R2 61.3% variance in user intention to adopt Islamic mobile banking. IPMA analysis suggested that managers and policy makers should focus on system quality in order to boost Islamic mobile banking adoption among customers of Islamic banks.

Investigating Employee creative performance with integration of DeLone and McLean Information system success model and Technology acceptance model: The moderating role of Creative self-efficacy

Internet usage has rapidly become an indispensable adjunct in organisations operations and has improved individuals' daily life. Therefore, the present study develops an integrated model with combination of DeLone and McLean IS model, creative self-efficacy and technology acceptance model in order to investigate employees' actual usage of internet in organisations and its impact on employees' creative performance. This study extends the body of knowledge in this subject and examined the moderating effect of creative self-efficacy between actual use of internet and employee creative performance. For data analysis structural equation modelling (SEM) approach was used. Results indicate that DeLone and McLean and technology acceptance model constructs jointly explained R2 72.0% variance in actual use of internet. Moreover, findings confirmed that creative self-efficacy moderate the relationship between actual use of internet and employee creative performance. The importance level of the constructs was assessed with (f2) effect size and IPMA analysis.

A hybrid model for exploring the antecedents of cloud ERP continuance

PurposeThis study aims to propose a hybrid model based on expectation–confirmation model (ECM), DeLone and McLean IS success model and task-technology fit (TTF) model to examine whether quality factors and TTF as the antecedents to user beliefs can affect organizational users’ continuance intention of cloud enterprise resource planning (ERP).Design/methodology/approachSample data for this study were collected from end-users of cloud ERP working in companies in Taiwan. A total of 370 questionnaires were distributed in the 37 sample companies, and 315 (85.1 per cent) usable questionnaires were analyzed using structural equation modeling in this study.FindingsThis study’s findings indicated that users’ perceptions of system quality, information quality and TTF all contributed significantly to their satisfaction, confirmation and perceived usefulness (PU) of cloud ERP, which in turn directly or indirectly led to their continuance intention of cloud ERP; that is, the results strongly supported the hybrid model integrating ECM, DeLone and McLean IS success model and TTF model with all hypothesized links being significant.Originality/valueEmpirically, this study’s research model capturing ECM, DeLone and McLean IS success model and TTF model has significantly shed light on the possible formulation of a richer post-adoption model. Noteworthily, considerably more attention should be paid to the fit between information-related characteristics and cloud ERP users’ work goals and needs, while TTF, based on both system-related and information-related technology characteristics, significantly contributes to users’ satisfaction, confirmation and PU, which together directly or indirectly explain their intention to continue using cloud ERP.

E-Learning Success Model: An Extention of DeLone & McLean IS' Success Model

Learning by using e-learning system at this time become an important part of university to carrying out the education. Learning by e-learning system is very supportive to conventional learning, so it is necessary to measure the success of e-learning implementation. In this article, the research model was developed by integrating. DeLone& McLean IS concept of success model and adoption model of e-learning success. The variables that used in this research is technical system quality, service quality, content and information quality, use, user perceived satisfaction, and individual impact. Data collection is by conducting surveys to e-learning users which is lecturers and students. To test the model that has been developed, conducted a survey on UPN Veteran Jakarta with the total number of respondents as many as 180 respondents and obtained 157 respondents who fill the questionnaire correctly. This research, shows both the use and satisfaction of e-learning system have an impact for individual performance. This research also found that educational system quality and technical quality are the main factors that encourage user satisfaction with e-learning system, while the use of e-learning system that influenced by content & information quality, also user perceived satisfaction for e-learning system.

Combining Two Models of Successful Information System Measurement

This paper purposes is to measure successful of Academic Advisory information system by combining two models of information system measurement. DeLone & McLean IS Success Model use to measure the successful of system while COBIT framework is to measure system maturity level. Result of this research showed that the successful of Academic Advisory IS affected by User Satifaction, Quality of Service, Quality of System while Maturity level at 3.7. The result also showed there’s a relation between level of maturity system with the success of system.

Evaluation of an Academic and Student Administration System in its Post-Implementation Phase

The article seeks to evaluate the Academic and Student Administration System (ASAS) at the University of Botswana (UB) in order to determine whether the system was performing successfully in its post-implementation phase. It was guided by the Delone and Mclean IS success evaluation model. Three independent ASAS quality variables and one dependent variable (user satisfaction) were included in the study Model. The study also examined if the Model was appropriate for evaluating ASAS in the UB context. The study used quantitative approaches that included a questionnaire, and statistical tools such as reliability test, descriptive statistics, and paired samples t-test. The study found that: (1) users were satisfied with the ASAS performance; however, they felt that there was still room for improvement; (2) the Model was found to be credible for evaluating ASAS in the UB context. Areas that needed improvement were identified and recommendations were made on how to address them.

FAKTOR-FAKTOR YANG MEMPENGARUHI KESUKSESAN SISTEM INFORMASI KEUANGAN DAERAH BERBASIS AKRUAL DI KABUPATEN ACEH BESAR

This study aims to look at the success rate of financial management informationsystem. The research variables consisted of information quality, system quality,service quality, user satisfaction, usage and net benefits. The population of thisstudy consists of all government unit of Banda Aceh and Aceh Besar district. Therespondents are users SIPKD namely officials financial manager, treasurer and treasurer reception. Sample selected by survey methods, which the entire population used as the research sample. Methods of data analysis using Structural Equation Modeling (SEM) with Lisrel 8.8 tools. The results using De Lone and McLean IS SuccessModel (2003) showed that out of 9 hypotheses constructed, 7 hypotheses show theeffect. Two other hypotheses do not show the influence that the quality system is touse and the quality of service to use. Overall SIPKD can be considered a success.

What determines success of an e-government service? Validation of an integrative model of e-filing continuance usage

The purpose of this study is to validate an integrated model of e-filing continuance usage. The model has its theoretical basis in the expectancy confirmation theory and the DeLone and McLean's IS Success model. The model is extended to include two additional constructs relevant to e-filing continuance usage: perceived risks and habit. The model is tested using data collected from a sample of 645 e-filing users in Mauritius. Structural equation modeling was used to test the hypotheses. Findings suggest that citizens' continuance usage intention of e-filing is influenced by system quality, user satisfaction and habit. User satisfaction had the strongest impact on e-filing continuance usage intention. This study makes a valuable contribution to knowledge through the extension and validation of the ECM and IS Success model to explore salient factors affecting e-filing continuance usage intention. The practical implications of the findings for tax collection agencies are discussed.

The role of transformational leadership as a mediating variable in DeLone and McLean information system success model: The context of online learning usage in Yemen

Governments and higher education institutions around the world are placing online learning in their respective visions and policies as it has already transformed the way in which individuals learn, socialise and do business. Leadership is therefore increasingly playing a major role in the implementation and success of online learning goals. Although researchers have investigated adoption and usage of online learning in different settings, the mediation role of transformational leadership is yet to be examined using the Delone and Mclean IS success model. Data collected from 448 students in nine Yemeni public universities and the subsequent analysis employing structural equation modelling (SEM) via SmartPLS 3.0, revealed five main results: first, overall quality (system, information, and service quality) has a positive impact on transformational leadership; second, transformational leadership has a positive impact on actual usage; third, overall quality has an indirect positive effect on actual usage via transformational leadership; fourth, actual usage significantly affects user satisfaction and performance impact; and fifth, user satisfaction has a positive impact on student performance. The proposed model explains 61% of the variance in performance impact, and theoretical and practical implications are provided as well.

Adoption of Social Media Search Systems: An IS Success Model Perspective

The social media search system aims at providing an organized and integrated access and search support to a massive amount of unstructured, multilingual, user-generated content in an effective and efficient manner. Previous research on social media analytics mainly focuses on developing and applying advanced analysis methods and/or tools to make sense of the large amount of user-generated data over the Internet. Relatively little effort has been put to specifically examine the social media search system. In this study, we utilize and apply the DeLone and McLean IS Success Model to examine this type of systems. To do it, a lab experiment was conducted, and the results showed that all causal relationships, except for satisfaction to social benefit, specified in the DeLone and McLean IS Success Model hold in the context of the large-scale, social media search system. Specifically, we found that information quality and system quality associated with the system could significantly influence both users’ intention to use and satisfaction toward it, both of which, in turn, had significant impacts on users’ perceived individual benefit and social benefit. In addition, satisfaction could significantly influence intention to use the system.

The Effectiveness of Service Characteristics of Car Sharing on User Evaluation and Net Benefit

Car Sharing Service is provided with sharing the vehicleas you can use it anywhere and anytime. The paper verified the factors impact between providing infrastructure characteristics such as scarcity, system quality and service quality and user evaluation factors based on DeLone & McLean IS Success Model. User evaluation factors have an influence on net benefit. D&M IS model mainly proved inner organization impact. The research collected experienced car sharing service, we analyzed the 224 respondents. The result of the hypothesis follows. The scarcity of time is negatively related to perceived social support and app trust. Provisional coupon is positively related to perceived social support and app trust. But, scarcity of quantity is not related to user evaluation factors. Most of the system qualities are related to app trust, however, privacy concern isn’t related to app trust. the paper’s demographic characteristic is lack of experience frequency. User evaluation factors that are perceived social support and app trust are positively related to user satisfaction and WoM intention. User satisfaction is individual impact and WoM intention is organization impact. Two factors are the net benefit in car sharing service. The area of sharing economy should more study about correlation among experimental various factors. Thus, the paper has different significant from antecedent research. because of trying to experimental analysis.

Evaluating the Performance of e-Government in Egypt

This empirical article studies the performance of e-government in Egypt from the perspective of citizens within a public value based conceptual framework. This study adopts a theoretical model that integrates two streams of research: (i) the updated DeLone and McLean IS Success Model and (ii) Public Value and proposes a conceptual framework. The model is empirically tested and validated through structural equation modelling analysis. Democracy, reflexivity and productivity were found to be the three distinct value types desired as outcomes by citizens. Trust in e-Government mediated the relationship between the quality constructs and net benefits, whereas citizen satisfaction only mediated the relationship between information quality, system quality and net benefits and has no mediating effect on the relationship between service quality and net benefits.

Factors affecting Generation Y Customers' Satisfaction with Online Group-Buying Purchases in South Korea

This paper focuses on the customers’ satisfaction with online group‑buying purchases on the South Korean market. The aim of the paper is to examine a model of Generation Y consumers’ satisfaction and the repeat purchase intention applying the theory of Expectation – Confirmation Model and DeLone and McLean IS success model expanded with the customers’ trust. The data were obtained through an online survey All online G‑B users from Generation Y in South Korea created the population. The structure of respondents was controlled with variables gender, age and frequency of online G‑B purchases. The aspects leading to consumers’ repeat purchase intention are determined. The main focus of research within the paper is based on the perceived value of customers’ interactions across the online group buying, website’s quality, trust, customers’ satisfaction and repeat purchase intention. This research is focused on online shopping behaviour of members of Generation Y that use online media in their lives frequently each day. The designed model of relations between determinants was tested by applying the method of Structural Equation Modelling. The results confirm that perceived value and website’s quality are the important aspects for South Korean customers from Generation Y to repeat purchase in online group‑buying.

Self-Service Business Intelligence Adoption in Business Enterprises

Despite the growing popularity of self-service business intelligence (SSBI) tools, empirical research that investigates their acceptance by business professionals is still scarce. This paper presents and tests an integrated model of the antecedents of users' acceptance of SSBI tools in business enterprises. The proposed model is developed based on the technology acceptance model (TAM) and incorporating information and system quality from DeLone and McLean IS success model. It also includes an important factor from the business intelligence literature called analysis quality. To test the model, data were collected through a questionnaire survey from 331 business users working in a variety of industries in Jordan. Data were analysed using structural equation modeling (SEM) techniques. The results demonstrated that the three quality factors– information quality, system quality and analysis quality – are key antecedents of perceived usefulness and ease of use, which in turn were found to be strong predictors of users' intention to use SSBI tools. The findings of this study provide several implications for research and practice, and thus should help in the design and deployment of more user-accepted SSBI tools.

Understanding mobile banking individual performance

PurposeThe purpose of this paper is to investigate the effects of Hall’s cultural dimension on the mobile banking (m-banking) individual performance in the m-banking post-adoption stage.Design/methodology/approachThis paper proposes using the DeLone and McLean IS success model moderated by Hall’s cross-cultural dimensions of high-low context and monochronic-polychronic time perception to evaluate the m-banking individual performance in the post-adoption stage.FindingsThe results reveal that usage and user satisfaction are important precedents of individual performance, and it also reveals the importance of the moderating effects of monochronic inclination between the usage and user satisfaction to individual performance. The system, information, and service quality affect user’s satisfaction positively.Originality/valueWhile the majority of earlier research focuses on potential adopters, this study seeks to understand the significance of cultural effects on the m-banking individual performance in the post-adoption stage, as these are important to explain use and attract potential adopters of m-banking.

Internet usage, user satisfaction, task-technology fit, and performance impact among public sector employees in Yemen

PurposeThe internet technology becomes an essential tool for individuals, organizations, and nations for growth and prosperity. The purpose of this paper is to integrate the DeLone and McLean IS success model with task-technology fit (TTF) to explain the performance impact of Yemeni Government employees.Design/methodology/approachQuestionnaire survey method was used to collect primary data from 530 internet users among employees within all 30 government ministries-institutions in Yemen. The four constructs in the proposed model were measured using existing scales. The data analysis starts with initial exploratory factor analysis, then confirmatory factor analysis and lastly structural equation modeling via AMOS.FindingsThe results showed that the proposed integrated model fits the data well. Findings of the multivariate analysis demonstrate four main results. First, actual usage has a strong positive impact on user satisfaction, TTF, and performance impact. Second, user satisfaction has a great influence on performance impact. Third, TTF has a strong positive impact on user satisfaction and performance impact. Fourth, both user satisfaction and TTF mediate the relationship between the actual usage and performance impact.Research limitations/implicationsThe public sector in Yemen contains three parts: Yemeni prime minister, Yemeni ministries, and government agencies. This study focuses only on the Yemeni employees among Yemeni ministries; hence the results are not necessarily generalizable. Moreover, there are biases when the researcher measures the actual Internet usage variable through asking a participant about their opinion regarding their usage because these are generally found to differ from the true score of system usage.Practical implicationsThe findings should be very useful for the Yemeni Government in presenting the importance of information technology effects on individual efficiency and effectiveness. Therefore, the information from these findings should encourage and support the formation of future policy at the organizational level and national level. If the government utilizes these findings by setting up strategies to promote internet usage, this may, in turn, improve professional practice, personal development, and quality of working life.Originality/valueThis paper adds to the existing literature of information systems by combining actual technology usage, user satisfaction, and TTF to predict performance impact within the organizations. Furthermore, this study proposed a second-order model of performance impact in order to increase the power of explaining the output by the model, which contains four first-order constructs: process, knowledge acquisition, communication quality, and decision quality. The predictive power of the proposed model has a higher ability to explain and predict performance impact compared to those obtained from some of the previous studies.

Public Sector Accountants’ Opinion on Impact of a New Enterprise System

In digital era, citizen has higher expectation on public sector services. Excellence services and delivery system are expected from them. Towards this, the need to have a good system such as Enterprise Resource Planning (ERP) system as evidence in private sector is one of the crucial efforts. Prior researches especially in private sectors have recorded various benefits of implementing ERP systems among others, fast data processing, higher integration, up to date information, higher staff satisfaction, better governance and transparency and reduce operating cost. This study focused on the impact of ERP via ePBT system in the local agencies (LAs) of Malaysia. ePBT was developed to improve the delivery of LAs via the usage of information, communication and technology (ICT). It has been implemented by Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) and Local Government Department (LGD), at various stages. This study used a questionnaire survey distributed to LAs’ organization in Peninsular Malaysia that are currently utilizing the ePBT system, and drew a total response of 52.53 percent. The impact of this system was analyzed based on opinions received by LAs’ accountants, who are mostly the main user of this system. There four dimensions of ePBT impacts which are based on DeLone and McLean IS success model (system and information quality) and the BSC measurement model (internal business and innovation & learning perspectives). This study provides a better understanding regarding the impact of ERP implementation in the context of LAs in Malaysian public sector.

ANALISIS PENGARUH KESUKSESAN IMPLEMENTASI CORE BANKING SYSTEM (CBS) DENGAN BERBASIS MODEL DELONE DAN MCLEAN

Core Banking System (CBS) is banking application system implementation to improve service customers, but whether the bank knew that CBS was categorized applied successfully or not.The purpose of theseresearch are determine the successful implementation of CBS using models DeLone and Mclean IS Success consisting of six variables are system quality , information quality, USAge , user satisfaction , individual impact , and impact organizations. Test the hypothesis using the Partial Least Suare (PLS).The results of this study are the quality of the system on the intensity of use and user satisfaction are positive and significant,the quality of information on the intensity of use is positive and significant and then user satisfaction isnegative and not significant, the influence of the intensity of use of the employment impacts of individual positive and significant, user satisfaction to the impact of individual positivel and significant, the intensity of use of the user satisfaction the positive and significant, and the impact individual on the impact of the organizationis positive and significant. So, as to impact individual the best relationship of the impact organization

Analysing the critical factors influencing trust in e-government adoption from citizens’ perspective: A systematic review and a conceptual framework

Although the success adoption of e-government contingent upon citizens' trust and their willingness to use it, little consideration has been paid to explore the adoption of e-government from citizens' trust perspective. This paper provides a critical and systematic review of the current literature on citizens’ trust in e-government, with a particular focus on the most critical factors influencing citizens’ trust in respect of the adoption of e-government. The extant literature was identified through six electronic databases, from 2000 to 2014. Academic articles were reviewed if they contained a relevant discussion of the antecedents or factors influencing citizens’ trust in e-government adoption. The findings of this review reveal that several studies have been conducted in the area of trust in e-government (particularly trust in government and trust in the internet) with limited consideration paid to citizen’s aspects of trust (such as personality, culture, gender, experience, education level, beliefs and value of systems). Based on the findings of the critical review, a conceptual framework is proposed by developing further the updated DeLone and McLean IS Success Model, which presents the antecedents of trust in e-government adoption.