Experience In Management Research Articles

Exploring The Impact Of Machine Learning On Financial Markets: Opportunities, Risks, And Regulatory Challenges

The increasing use of machine learning in finance is creating the potential to transform the financial industry, offering opportunities for improved risk management, fraud detection, trading strategies, and customer experience. However, there are also significant risks associated with the use of machine learning in financial markets, including data privacy concerns, algorithmic bias, and the potential for unintended consequences or "black swan" events. Additionally, there are regulatory challenges in ensuring that the use of AI in finance complies with existing laws and regulations, as well as developing new rules and standards as needed to address emerging issues. This study involved a comprehensive analysis of financial market indices, namely the S&P 500, NASDAQ Composite, and FTSE 100. These indices were chosen as representative benchmarks for the U.S. and UK financial markets. Historical data for these indices was collected and examined, covering a period of five years to capture a significant timeframe for analysis. The research findings indicate several key implications of machine learning for financial markets: The application of machine learning algorithms has the potential to enhance market efficiency by processing vast amounts of data, identifying patterns, and generating insights in real-time; contribute to better risk management strategies by providing advanced risk models and early warning systems; and development of sophisticated trading strategies by analyzing market data, identifying trends, and generating trading signals. However, the findings also underscore the importance of addressing regulatory challenges. The adoption of machine learning in financial markets presents regulatory challenges that require careful consideration. Regulators need to address issues related to algorithmic bias, data privacy, model interpretability, and system stability to ensure the fair and safe implementation of machine learning techniques in finance. This study highlights the significant impact of machine learning on financial markets, showcasing its potential for improving market efficiency, enhancing risk management practices, and generating alpha through advanced trading strategies. By leveraging financial market indices as benchmarks, this research provides valuable insights into the opportunities, risks, and regulatory considerations associated with the adoption of machine learning in financial markets

Does CEOs’ Educational Background Influence Firms’ ESG Performance?

Purpose: This paper explores the relationship between CEO educational background and corporate social responsibility (CSR) performance in FTSE100 companies in the UK. Design/methodology/approach: The study uses ESG scores to measure CSR performance, and examines the impact of CEO's university ranking, educational attainment, professional background, MBA background, and participation in advanced management programmes on firms’ ESG performance. Findings: CEO educational background is considered to be an indicator of intelligence, as better-educated CEOs are thought to have greater management skills, experience, and innovation. However, we provide evidence that there is no significant association between CEO educational background and CSR performance in FTSE100 companies. Research limitations/implications: Overall, we add new evidence to a growing body of literature studying the association between personal characteristics of corporate executives and corporate social responsibility. Originality/value: This paper differs from previous articles that focus on the relationship between chief executive officer (CEO) characteristics and corporate social responsibility but instead attempts to answer the question of whether CEO educational background affects corporate social responsibility performance. Most of the literature examining CEO educational background links it to firm performance.

The prospect of the application of human body visualization metaverse in the field of surgery

As 2021 is known as the "first year of the metaverse", the concept of metaverse is promoting a multi-field innovation revolution on a global scale. The new experiences and technologies it brings are expected to provide solutions for the difficulties in the field of human visualization surgery in disease diagnosis, preoperative planning, surgical treatment, medical education, health management and patient experience. This opens up opportunities for the next wave of disruptive technology innovation. This paper proposes a new concept of "human visualization metaverse", and summarizes its innovative application, future development direction and challenges to promote the research and development of human visualization metaverse,and to explore the application potential of metaverse technology in the field of surgery to advance the research and development of the metaverse for human visualization.

EXPLORING THE ASSOCIATION BETWEEN HOUSEHOLD SANITATION AND WOMEN’S MENSTRUAL HYGIENE MANAGEMENT IN RURAL ODISHA, INDIA

IntroductionAccess to water, sanitation, and hygiene (WASH) facilities has been globally recognized as a critical need, especially for women and girls to ensure their menstrual hygiene. This study aimed to investigate the association between household sanitation and women’s menstrual management experience in Odisha, India. MethodsA cross-sectional study was conducted in Balasore district of Odisha state in India among 694 rural women and girls aged 15-45 years selected using a multi-stage sampling method. The Performance Monitoring and Accountability (PMA) 2020 questionnaire was used for data collection. Multivariate logistic regression analysis was carried out using SPSS version 25. ResultsMore than two-third (68.4%) of rural families used improved sanitary facilities. Around 30% of households have been using an unimproved sanitary facility, which means the practice of open defecation is still prevalent in rural areas. About 40.6% of women and girls reported using clothes as their primary menstrual hygiene material. Further, women and girls with improved sanitation facilities (aOR = 1.56, 95% CI: 1.09 - 2.59) were more likely to change menstrual materials at the main household sanitation facility than those with an unimproved sanitation facility. In contrast, households using improved sanitation facility were less likely to use bedroom/sleeping areas to change the menstrual materials (aOR=0.65, 95% CI: 0.42-0.99) than those with an unimproved facility. ConclusionAvailability of improved household sanitation is critical to good menstruation management practices. State-specific policy for menstrual health and hygiene could provide the much-needed impetus to strengthen WASH infrastructure in rural and tribal regions of Odisha.

Betriebliches Gesundheitsmanagement (Folge 3): Theater meets „Gesunde Führung“ – Wie ein Workshop die Sicht auf die Gesundheit der Mitarbeitenden verändert!

Occupational Health Management (Part 3): Theater meets “Healthy Leadership” – How a workshop changes the view on employee health! You know that? An employee interview goes wrong. Would you like to turn back the time and start the conversation all over again? This is now possible with Merck’s innovative workshop format! Using the forum theater method, participants can immerse themselves in the world of healthy leadership! Managers experience at first hand the direct influence they have on the health and performance of their employees. The motto here is: “Leadership mistakes are expressly permitted!”

APPLICATION OF EUROPEAN CORPORATE GOVERNANCE PRINCIPLES IN THE PLANNING ACTIVITIES OF POST-WAR UKRAINE'S MULTI-LEVEL CONSUMER CO-OPERATION SYSTEM

The Association Agreement between Ukraine and the EU requires Ukraine to consider the adoption of a European model of corporate governance. The EU has a wealth of experience in the effective management of consumer co-operation, which can inform the development of best practices for Ukraine. The subject of the study is the adaptation and substantiation of the current specifics of the application of European principles of corporate governance in the process of planning the activities of a multi-level system of consumer co-operation in Ukraine. This study employs a range of general scientific methods, including modelling, economic analysis, forecasting, a system approach and synthesis. These methods have been used to develop generalisations and conclusions related to the object of research as a whole, namely the multi-level and multi-sectoral system of consumer co-operation in Ukraine. The objective of this study is to justify the implementation of European principles, mechanisms and tools of corporate governance, based on a comprehensive analysis, with the aim of optimising the planning processes and the development of a multi-level system of consumer co-operation in Ukraine. The fundamental characteristics of co-operative systems have been elucidated, and the principal distinctions between them and corporations have been identified. The functions of the corporate governance system are examined and a conclusion is reached regarding their alignment with the responsibilities and principles of consumer co-operation. The factors that contributed to the success of the development of the consumer co-operation trade sphere in the Soviet period are identified. This study considers the information base for planning the retail turnover of consumer co-operatives in the context of a planned economy. It identifies the main shortcomings and weaknesses of this approach. The principal indicators of activity for consumer co-operatives in Ukraine are examined in the context of their statutory mission. In light of the application of the substitution method, potential indicators of trade turnover for consumer co-operatives, contingent upon collaboration up to the level of 1990, are modelled. It can be concluded that the system of consumer co-operation has not yet fully adapted to the new economic conditions, new legislation and processes of increasing competition in the market, despite the transition to a market economy. In light of the aforementioned circumstances, it is imperative to implement European principles of corporate governance and contemporary international principles governing the advancement of the co-operative movement within the framework of consumer co-operation. The principles of corporate governance, developed by such international organisations as the Organisation for Economic Co-operation and Development, the European Confederation of Shareholder Associations, and the European Bank for Reconstruction and Development, have been subjected to detailed analysis. The evolution of the corporate governance system has been delineated with respect to the consumer co-operation. This trend coincides with the imperative necessity for the consumer co-operation of Ukraine to reform its planned system, which represents a key component of its commitment to more effective management. The necessity for additional harmonisation of Ukrainian co-operative legislation with European legislation has been established. The composition of the information base for the development of indicators of the plan of retail turnover of the consumer society in the modern context is justified. The article's primary conclusions are that the negative trends and the quantitative and qualitative indicators of consumer co-operatives in Ukraine can be halted and improved through the implementation and advancement of institutional co-operative advantages, which are codified by legislation and validated by both domestic and European experience. Consequently, members of consumer societies and potential shareholders must be regarded as a central object and subject of planning, regulation, operational activities and the development of consumer co-operatives. In the context of the implementation of the decentralisation policy in Ukraine, in order to optimise the relations between co-operative enterprises and organisations at the horizontal and vertical levels, it is necessary to plan the development of the co-operative system as a component of regional development. The use of IT technologies will allow automating all operational processes, using the full range of planning forms and methods, and at the same time preserving the scientifically sound principles of consumer co-operation development as a system with the possibility of medium- and long-term planning.

Una historia conceptual de los desastres. El conocimiento metafórico como posibilidad en la gestión del riesgo de inundaciones en El Valle La Estrella, Limón, Costa Rica

This article has got two objectives. The first analyzes, from history perspective, the experiences of population's El Valle La Estrella and their relationship with floods, territory and the Comité Comunal de Emergencias de El Valle La Estrella [CCEVE]. The second analyzes the member experiences of disaster risk management. The investigation was built based on interdisciplinary strategy; said strategy connected methods and techniques of anthropology, sociology, linguistics, and history. Specifically, the investigation used to oral history, ethnography, pragmatics, speech analysis and content analysis. Also, it was used to interviews to collect testimonials. The main conclusion is that metaphorical knowledge shows an unfinished hydro-social cycle where citizen and territorial management acts as a trigger for social disputes

Structure Equation Model for Costs and Benefits of Distribution Pipe Rehabilitation in Reactive Maintenance

Some water distribution pipe networks were constructed several decades ago and have been damaged. The old pipe network has experienced many leaks and should be rehabilitated. In old cities like Jakarta, with high leak rates (1.6 leaks/km/year), pipeline network managers must frequently repair leaks or perform reactive maintenance. Far too many pipes need to be rehabilitated compared to the available budget. This research will develop an optimization model for selecting rehabilitated pipes under reactive maintenance conditions, which has never been performed before. The selection of pipe segments to be rehabilitated must be optimal to obtain maximum benefits using minimum costs. The variables that influence rehabilitation costs and benefits and the relationship between these variables need to be known to optimize the selection. The influencing variables and their model structure were obtained from literature reviews and surveys of respondents with sufficient experience in water pipe network management. These influential variables have varying characteristics. Data processing and analysis uses the confirmatory factor analysis (CFA) method with a formative–formative measurement model. In total, 22 variables were found to be valid and significantly influenced the cost and benefits of rehabilitation. The analysis results are a structural model of the relationship between variables that influence the costs and benefits of rehabilitation in reactive maintenance with a limited budget, which can be used to optimize rehabilitation models.

Nurses’ experiences in neonatal sepsis prevention and management: a qualitative cross-sectional study at selected hospitals in a metropolitan area

BackgroundNeonatal sepsis represents a significant cause of morbidity and mortality among infants in healthcare settings. This study explored nurses’ experiences in preventing and managing neonatal sepsis in the Tamale metropolis.MethodsAn exploratory, descriptive qualitative cross-sectional study design was used, and data was collected using semi-structured interviews. The sample size was determined at the point of data saturation of fifteen participants. Thematic analysis was employed to identify codes, subthemes, and themes within the interview transcripts.ResultsThree major challenges nurses face in preventing and managing neonatal sepsis, including (1) the absence of a protocol for handling newborns upon admission, (2) an excessive workload that made it difficult for staff to follow infection prevention protocols, and (3) inadequate, obsolete and/or lack of equipment that caused devices to be overused. The nurses also identified critical psychological and emotional difficulties they encounter as a result of working within such a stressful environment. Other activities nurses conducted were handwashing before and after every procedure, infection prevention, and separating the babies in the incubator. In managing babies with neonatal sepsis, nurses provided daily treatment, hygiene care, and supported activities of living. The nurses also assert that the availability of resources, appropriate staff, and critical skills are important for preventing and managing neonatal sepsis.ConclusionThe lack of basic working consumables like gloves, syringes, and needles, inadequate staff, and lack of defined protocol of care were identified as critical challenges that hamper the care provided in neonatal care units. Hospital authorities must focus attention on addressing the critical challenges faced by neonatal care units. Also, measures should be instituted to address the emotional and psychological concerns associated with nursing care. Future research must consider the level of influence of each of the challenges enumerated on nurses’ overall health.

Assessment of Managerial Skills Among Healthcare Provider Managers

The primary objective of this research is to assess the managerial skills of managers working in healthcare and hospital centers (primary healthcare) within Isfahan province. This cross-sectional study was carried out in 2023, encompassing a sample size of 1,420 healthcare providers operating in these healthcare and hospital centers. The research utilized the Cameron and Whetten questionnaire, which employs a Likert scale for measurement. Data analysis was conducted using Pearson correlation coefficient and linear regression tests. The findings revealed that 53.4% of managers demonstrated effective skills in writing, oral communication, and listening. Additionally, 62.8% of managers exhibited proficiency in time management. However, only 39.12% were adept at avoiding troublesome decisions, 30.2% were skilled in persuading higher-level individuals, and 30.8% showed competence in planning. A significant relationship was identified between the ability to persuade higher-level individuals to perform tasks and teamwork among managers with more work experience. The results also highlighted a higher incidence of troublesome decision-making among women and individuals with extensive managerial experience. In conclusion, the study suggests that managers of healthcare providers in healthcare and hospital centers (primary healthcare) in Isfahan province require more focused attention and training in certain key managerial skills to enhance their effectiveness. This includes improving their abilities in decision-making, persuasion, and planning, which are crucial for their roles. Therefore, targeted training programs and interventions are recommended to address these gaps and improve the overall managerial capabilities within these healthcare settings.

Angiotensin receptor-neprilysin inhibitor (Sacubitril/Valsartan) in cancer therapy-related cardiac dysfunction: real-world experience from a nurse-led cardio-oncology clinic

Abstract Introduction Cancer therapy-related cardiac dysfunction (CTRCD) is a common toxicity amongst patients receiving anti-cancer treatment1. Angiotensin receptor-neprilysin inhibitor (ARNI) Sacubitril/Valsartan is recommended to reduce Heart Failure (HF) admissions and cardiovascular mortality2. However, patients with active cancer were excluded from the key trials of ARNI. This study aims to provide a real-world experience of ARNI prescription and management from the perspective of a nurse-led Cardio-Oncology clinic. Methods This is a single centre, retrospective, observational cohort study performed at a Cardio-Oncology specialist centre between the period of 2021 to 2024. Adult cancer patients receiving anti-cancer therapy were included if they had symptomatic HF or asymptomatic CTRCD, were initiated on ARNI and followed up in the nurse-led Cardio-Oncology clinic. Results Twenty-nine patients were started on ARNI (see Figure 1). The mean age of the patients was 66+11 years and 17 (59%) were male. Cardiovascular risk factors were common: hypertension (45%), hyperlipidaemia (35%), diabetes mellitus (21%), and smoking (17%). Haematological and breast malignancies were most common (31% and 21% respectively), followed by gynaecological malignancies (14%). Twenty-one (72%) were treated with cytotoxic chemotherapy including 10 (35%) received anthracyclines. Five (17%) patients received human epidermal growth factor receptor 2 (HER2) targeted therapies, 3 (10%) were on tyrosine kinase inhibitors, and 2 (7%) received immunotherapy. Twenty-five (86%) patients presented with symptomatic HF while 4 (14%) had asymptomatic CTRCD. The median N-terminal-pro B-type natriuretic peptide (NTproBNP) level was elevated at 1325(806-4330)ng/L. Thirteen (45%) patients tolerated the maximum dose of 200mg twice daily, while 16 (56%) could only tolerate middle and lowest dosages. ARNI dose up titration to the maximum tolerated dose took 26 (15-79) days. Twenty-eight (97%) patients were on beta blockers, 26 (90%) received SGLT2 inhibitors, 25 (86%) on mineralocorticoid receptor antagonists, and 10 (35%) patients required diuretics. The most common side effect was symptomatic hypotension in 11 (38%) patients. Two (7%) had hyperkalemia, 1 (3%) acute kidney injury following initiation, and 1 (3%) had dizziness without significant hypotension. Nine (31%) required dose reduction allowing ARNI to be continued, while 3 (10%) patients had to permanently discontinue ARNI. There were no cardiovascular deaths, cancer deaths or HF admissions. Conclusion The Cardio-Oncology nurse-led clinic permits rapid up-titration of ARNI to target dosages in patients with CTRCD, resulting in significant improvements in cardiac function. The nurse lead clinic education, support and side effect management allowed uninterrupted continuation of cancer treatment. Whether this approach translates into be better cardiac and cancer outcomes requires further study.

4.K. Scientific session: The realm of the information ecosystem and its public health impact

Abstract Workshop background As a field of science, study, practice, and policy, infodemic management has emerged during the Covid-19 pandemic but has since been emancipated and can be translated to any topic where information ecosystems play a vital role. In particular relevant to public health, infodemic managers have grown in the ranks of institutes of public health, academic institutions, UN agencies and civil society organizations, tackling outbreaks and public health issues as wide as mpox, Marburg, teen mental health, chronic diseases, seasonal influenza, Ebola and routine immunization. Aiming at improving public health strategies, they are responsible for exploring and investigating personal and organizational (health) information ecosystem, generating evidence, identifying patterns of communication and information flow, tackling the onset and distribution of circulating mis- and disinformation, better understanding information voids, and respond to citizen needs concerning information demands around emergencies. In this workshop, we will focus on several common challenges associated with implementing whole-of-society interventions and strategies for resilience to health misinformation. Solving these challenges, which often are too big just for the health system to solve, will sometimes require creativity, out-of-the-box thinking as well as cross-disciplinary perspectives and new partnerships. Infodemics are also a global challenge that can easily cross borders, which is why country-to-country discussions of experiences by participants is encouraged-while no previous infodemic management experience is required. Workshop objectives The workshop will be organized as a research symposium with five speakers from infodemic management, health information, and health literacy. They will provide a solid introduction to infodemic management from different perspectives and angles. (i) The first presentation will introduce a study on health information seeking and health literacy in midwife-led care and the modern information environment. (ii) The second presentation will discuss how fact-checking organizations can partner within public health for a healthier internet. (iii) The third presentation will focus on unravelling misinformation by investigating the associations between health literacy and resilience. (iv) The fourth presentation will present a novel web-platform for credible health information and tackling misinformation. (v) The fifth presentation focuses on the impact of misinformation on social media in the context of natural disasters. The format of this workshop will be 5x8-minute presentations, including Q&A with the audiences, followed by a 20-minute panel discussion, reflecting the relevance of the results to public health research, practice and policy. Key messages • Infodemic management seeks to quickly understand the public’s information and health needs improve future public health responses, especially during emergencies. • Whole-of-society approaches are needed to address and mitigate harms caused by infodemics by developing closer partnerships and understanding between health systems and the public.

Non-Surgical Management of Methicillin-Sensitive Staphylococcus Aureus Bacteremia-Related Mediastinitis.

Acute mediastinitis is rarely caused by haematogenous spread of a remote infection. In this respect, since the only medical therapy is usually unsuccessful, treating acute mediastinitis with no source of infection detected is very challenging and management not standardized. In this case report, we describe non-surgical management experience of acute mediastinitis caused by methicillin-sensitive Staphylococcus aureus. In a 79-year-old man judged not eligible for cardiac surgery, we attempted the infection source control through vacuum-assisted closure therapy, together with antimicrobial therapy. We observed gradual clinical, laboratory and radiologic improvements: reduced swelling and normalization of the white blood cell count and C-reactive protein level were associated with reduction in size of a periaortic abscess. We managed a clinical condition with high mortality risk with chronic antimicrobial therapy alone, a strategy that is rarely considered. With this medical strategy we achieved an optimal response to a clinical picture that does not allow any other approach. Mediastinitis is a rare but severe infection with a high mortality rate.Chronic antimicrobial therapy can be an effective strategy in high surgical risk patients.The present case demonstrates good tolerability of lifelong antibiotic therapy.

How Do Socially Responsible Investment Funds Go Green? The Influence of Investment Styles and managers' Experience

ABSTRACTWe provide an holdings‐based analysis of socially responsible investment (SRI hereafter) funds' greenness and its determinants in Europe over 8 years (2015–22). To this end, a segmentation of SRI funds by greenness degree based on k‐means clustering is developed. Our results reveal that SRI funds' greenness depends on specific investment styles and the salient experience of managers in SRI. We verify that greening an SRI fund implies a higher stock selectivity leading managers to underweight their portfolios with fossil fuel stocks and raise the weight of green stocks once SRI market regulations in Europe have been implemented. Also, we find that active investment styles make SRI funds greener. Moreover, we provide evidence of counteracting experience effects provided that the more (resp. less) the manager is experienced in SRI (resp. mutual fund industry), the greener the fund is. In addition to those experience effects, we detect a gender diversity effect provided that a greater gender diversity in fund management teams contributes to increase SRI funds' greenness. Overall, our findings support the argument that the experience and abilities of fund managers are important factors for investors to consider when they choose SRI funds notably because skilled professionals with more experience in SRI are more likely to adapt to regulatory shifts.

Kuwaiti Teachers’ Classroom Behavior Management Practices, Experiences, and Beliefs

Recent statistics suggest that student externalizing behaviors are increasing in Western and Asian countries; however, there is a paucity of research on teachers’ perspectives of these behaviors in Middle Eastern countries. A mixed-methods research design was used to investigate Kuwaiti public elementary and middle school teachers’ perceptions of their classroom behavior management (CBM) experiences, including their (a) academic preparation; (b) use of CBM practices to support students with externalizing behaviors; (c) observations of student externalizing behaviors; and (d) perceptions on administrative support and family involvement. Participants included 2,140 general and special education teachers randomly recruited from 45 schools. Results indicated that fewer than half of the teachers surveyed had prior instruction in CBM, reported using a wide variety of CBM practices in response to student behavior problems, and perceived higher levels of administrative support than family involvement. Implications of the study’s findings and suggestions for further research were discussed

Influence of surgeon learning on outcomes in new ophthalmic procedures: quantified nationwide evidence in endothelial corneal transplantation

AimsTo investigate the impact of surgeon learning on endothelial keratoplasty (EK) procedure outcomes.MethodsA prospective nationwide registry study of EK grafts in patients aged at least 21 years with Fuchs endothelial...

Key Factors in the Design of Urban Underground Metro Lines

Designing sustainable underground metro lines in dense urban environments is a highly challenging task that requires the collaboration of numerous stakeholders and consultants to make crucial decisions influenced by several factors. While it is impossible to address every issue influencing the decision-making process, identifying key factors and their interdependencies is essential for optimal design. This study focuses on six critical aspects of the reference design of metro systems: (1) track alignment, (2) tunneling strategy, (3) station typology, (4) operations and maintenance, (5) procurement strategy, and (6) environmental aspects. Amongst these aspects, we identify track alignment as the primary driving factor that influences the other factors. We analyze the decision between shallow and deep alignments as an engineering choice that necessitates balancing conflicting factors and constraints. Our contribution lies in mapping these factors and their dependencies, thus offering policymakers, project managers, and designers a framework to navigate the design process. Our discussion also provides guidance to public agencies in tendering for design teams more efficiently. Drawing from lessons learned by experienced design managers, this study aims to fill the gap in the literature by offering a generalist perspective on metro design.

Psychosocial risk Management of Employees from the perspective of Managers of social service Facilities, case 5P

Objective: The aim of the research was find out the importance of supporting the management of psychosocial risks of mental health in helping professionals from the view of managers of social service facilities. Design: Qualitative analysis, pilot pre-research probe. Participants: Head manager of the Social Services Home for Adults in Zavar, in the Trnava district, creator of an authentic support project, and head manager of the Social Services Home for Children and Adults in Pastuchov, in the Hlohovec district, a participant in the activities of the project. Methods: At the beginning stage of the preparation of the pre-survey project, the authors designed semi-structured interviews to be carried out with social workers in management positions with many years of managerial experience in social service facilities. Results: The intention was to find out what the baseline situation is when it comes to the perception of the importance of mental healthcare. The results of the pilot study aimed at recognizing the authenticity of the 5P support project and reflecting the positive effects of employee participation in preserving one’s own mental balance. The source of the greatest benefit is individual self-development. Conclusion: The case of 5P has become an exemplary model of effective subvention of psychosocial mental health risk management in helping professionals.

Exploring memorable experiences in luxury hotels

Purpose This study aims to explore memory-dominant logic (MDL) in the luxury hotel context to assess the flow of management experience decisions to memorable experiences, which lead to guest outcomes. While research into memorable experiences has gained traction, the theoretical underpinnings of what makes an experience memorable in a luxury hotel setting are not well documented. Design/methodology/approach A grounded theory, qualitative methodology was used to assess MDL value transformation. Inductive methods included conducting in-depth interviews with hotel managers and analyzing social media reviews for each hotel. Guest reviews served as an indicator of memory outcomes and the counterpoint to the managerial interviews, supporting or refuting interview findings. Findings Key dimensions emerged, emphasizing the importance of managerial inputs to experience design, service experience attributes and memorable experience creation, demonstrating a sequence of memory-based value creation and outcomes such as positive word of mouth/electronic word of mouth (WOM/eWOM). Sentiment analysis identified attributes that appear to be a “must-have” to avoid dissatisfaction, as well as areas at risk for negative memories. Dimensions were developed into a framework using themes derived from MDL value transformation, management and consumer inputs that influence memorable experience outcomes in this context. Research limitations/implications The study supported the MDL theoretical framework by illustrating the flow from managerial inputs to the service experience, to elements of experience co-creation, and through to the guests’ WOM/eWOM and experience memories. The findings highlighted the symbiotic relationship between firm culture and service experience design, providing guidance for managerial practice going forward. Originality/value This paper uncovers major themes and dimensions identified by guests and managers as necessary in creating memorable experiences in a luxury setting and develops a framework that serves as a foundation for further study, including anteceding factors and their impact on hedonic consumption across experience domains.

Innovative management strategies for addressing paediatric medical staff shortages in underdeveloped cities in developing countries

BackgroundPaediatric professional scarcity and uneven distribution is acute in underdeveloped regions, exacerbated by COVID-19’s workload surge and burnout, highlighting the need for strengthened prevention and response measures.AimPropose an effective talent...