The prediction and realization of mobility actions, other than those already existing in a territory, often result in conflicts between proponents (for example Administrations) and population. Question not only of new road infrastructures but also new forms of mobility, such as best practice to make sector sustainable. For example we can remember some tools of sustainable mobility, as Urban Traffic Plan or Urban Mobility Plan; traffic calming measures, as areas with limited traffic, car sharing, car pooling; soft mobility as bike sharing; actions of local public transport as park and ride; communication and formative actions, as eco-driving courses and happybus (for children). Certainly construction of important infrastructures, strategic internationally, catalyze public attention because they pose problems to entire community, but very often are local works to determine conflicts. This paper focuses on this second aspect that is of major impact in our daily lives. In order to achieve adequate sustainability thresholds for mobility and a general consensus shared at different involved levels, a fundamental role is played by participation that arises as a solution to conflict aforementioned. Steps of participatory process are information, awareness, communication and training. A tool that allows you to achieve these objectives and facilitate participatory process is Agenda XXI, which, as noted, includes within it (after a survey on environmental status and highlighting present criticality studied by experts), consultation tables (forums) with different actors involved (government, population, technical, business, ...). In this paper we report main results obtained in search experience aimed at identifying best practices on sustainable mobility and its applicability thresholds useful to analyze and define, in a shared and co-responsible way, what are good actions to take to an area considered. A best practice cannot be applied in different territorial areas, because characteristics (cultural, physical or commercial development...) of each territory are various. The research wants to categorize the virtuous cases to be able to define types of actions for replication in areas with similar characteristics. From above mentioned (reconnaissance and evaluative analysis on case) it was possible to define two types of Decision Support System: first, in general, defines a database of all possible best practices on sustainable mobility and second is specific to a determinate territory (the latter is obtained by first, taking into account identified applicability thresholds). This is to set frameworks useful to administrators and people (involved in first person) to be shared in processes of Agenda XXI (forums) aimed at a participatory governance, without unnecessary conflicts.
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