IT Problems Research Articles

Towards academic computer emergency response teams in African developing countries

The increasing number of cyberattacks on African universities demonstrates the critical need for a more profound shift in perspective from a simple IT problem to the implementation of more resilient security measures and policies, and thus, Computer Emergency Response Teams (CERTs). Fortunately, even though there are numerous CERTs worldwide, there are relatively few studies in the literature that address academic-CERT in the African context. This article summarizes the CERT landscape in African countries and proposes a framework for academic-CERT. The proposed framework aims to fortify African academic institutions' resilient security measures. The paper will serve as a foundation for developing academic CERTs in African countries, which will eventually result in the implementation of national CERTs and the protection of online users.

ANALYSIS OF BANK PERFORMANCE WITH INFORMATION TECHNOLOGY PERSPECTIVE

XYZ Bank provides several digital banking services for various segments, including the D-Bank mobile banking application, XYZ Online Banking, D-Card Mobile for credit card management, D-Financial for SMEs, D-BisMart. for the supply chain, as well as XYZ Trade Connect and Cash Connect for various customer businesses. It is known that 1) IT risk on the D-Bank application is still high. This can be seen from the number of risk events for IT system failure in its application. 2) The handling of IT problems is still not optimal, this can be seen from customer complaints that often reappear in the D-Bank application, such as failed logins, failed transactions and slow performance. 3) Lack of handling of IT Security services. This can be seen from the number of cyber-attacks that have successfully entered the D-Bank application. The final result shows that there are several domains and principles that need to be considered by management in order to improve the performance of information technology.

Do we need to change catheter-related bloodstream infection surveillance in the Netherlands? A qualitative study among infection prevention professionals

ObjectivesCatheter-related bloodstream infections (CRBSI) are a common healthcare-associated infection and therefore targeted by surveillance programmes in many countries. Concerns, however, have been voiced regarding the reliability and construct validity of...

Evaluasi Service Operation dan Pembuatan Dokumen Service Strategy Menggunakan Framwork ITIL Versi 3 (Studi Kasus : BPPW Jabar)

BPPW JABAR (Balai Prasarana Permukiman Wilayah Jawa Barat) under the Ministry of Public Works and Public Housing Directorate General Cipta Karya, is a representative of the Central Government to support the Coordination function with the Regional Government,
 In the BPPW JABAR organizational structure, there is an Individual Consultant who is placed specifically to deal with obstacles experienced by the organization in the use of IT services, but in its application, there has never been an evaluation for any process of repairing the constraints experienced and documentation for the process of repairing IT service constraints, resulting in every obstacle never experienced repeated with the same case. That is because the number of people who handle IT problems is only 1 person and there is no IT work structure so that work is carried out based on continuous orders, if it continues to occur it will result in obstruction of existing business processes and processes, due to problem handling IT services are not completed quickly and precisely because of the limitations of people and lack of documentation for any problems that have been experienced and resolved. Not just repairing IT service constraints. In the BPPW JABAR organization the dependence on centralized data and secure data storage becomes a high need because every existing data is important and confidential data because it is related to planning data and the implementation of development in the field of Cipta Karya, so the need for an IT service for data storage centralized and can be shared specifically for the work environment of the BPPW JABAR organization and people who have access to the data.
 The steps taken are evaluating IT services in service operations to assess the level of readiness of the IT problem improvement process experienced by the organization while using IT services and to conduct a GAP analysis between the existing conditions of IT service improvement with the level of maturity expected by the organization in the process of improving IT services and design service strategy for related centralized data and can be shared.

RETRACTED ARTICLE: Construction of internal management system of business strategic planning based on Artificial Intelligence

With the progress of science and technology and the rapid development of artificial intelligence, major import and export enterprises often introduce it system to process orders, but employees will have various problems in the use of the system, which will affect work efficiency. It service management system needs to be set up in the enterprise to deal with the daily IT problems of employees, reduce the learning cost of employees and improve the management level of the enterprise. The Business Strategic Planning is an important link related to the survival and development of an enterprise. It is necessary to build an internal management system according to the strategic planning and internal needs of an enterprise to improve the operation level of an enterprise. Based on Kano model, this paper makes an investigation and Analysis on the needs of the internal employees about the management system. On this basis, from three dimensions of feedback channel management, robot management and integrated management, the process and function of the enterprise internal IT service management system are designed to improve the internal process of the enterprise, enhance the internal management of the enterprise and increase the competitive advantage.

ИНДУСТРИЯ 4.0 И УСТОЙЧИВОЕ РАЗВИТИЕ: ОТ УСТОЙЧИВЫХ БИЗНЕС-МОДЕЛЕЙ К ЦИФРОВОЙ УСТОЙЧИВОСТИ

Industry 4.0, based on manufacturing systems using information technologies, includes a combination of smart factories, products, and the Internet of Things. It is aimed at providing re-al-time information on production, processes, equipment, products, flows, and integrating this in-formation to make effective decisions in terms of economic, environmental and social results. Originally created to solve the problems of unsustainable production, Industry 4.0 today is changing all spheres of modern society, being simultaneously a threat and an opportunity for sus-tainable development. In this work, a bibliographic analysis of the Scopus database publications devoted to Indus-try 4.0 has been conducted, technical and economic prerequisites for its emergence, its concepts and essential content have been clarified. The characteristics of Industry 4.0 and the technologies that shape it, their impact on society and the economy have been systematized. The main princi-ples and trends of Industry 4.0 have been highlighted, the features, components and principles of sustainable production and sustainable business models in Industry 4.0 at the micro-, meso- and macroeconomic levels have been systematized and refined. The transformation of the concept of sustainable development and the role of Industry 4.0 in achieving sustainable development goals, including the prerequisites for its emergence, new opportunities and threats associated with the implementation of digital business models have been investigated. The influence of business models and practices of Industry 4.0 on achieving the goals of social, economic and environmen-tal components of sustainable development has been analyzed. The IT problems of enterprises included in Industry 4.0 have been systematized, the need to include the fourth (digital) component of sustainable development and research on digital sus-tainability for ensuring sustainable development of economic entities in terms of digital economy has been substantiated.

Open project-based learning for dynamic adaptability of IT education

The pace of technological change is accelerating, the duration of the trends is becoming shorter and the number of technological alternatives to solve IT problems grows quickly. Keeping IT higher education course curricula up-to-date becomes more and more challenging. This paper presents an empirical study that aims to assess whether an open-statement and open-solution methodology in an IT-related project-based learning (PBL) course led to the adaptation of the skills learned by students to the trends of the main IT technology domains. The study analyses data from more than 90 projects by students from eight academic years of the course” Project on Information Technologies”, carried out by students in the last year of the Bachelor of Science in Informatics Engineering at the Barcelona School of Informatics. Our results identify a high correlation between the technologies chosen in student projects and technological trends, which shows that the methodology encourages students to incorporate the latest technological innovations in their project work plan.

DEVELOPMENT OF MOBILE MARKETING IT PROJECTS: OPPORTUNITIES FOR MOLDOVA AND UKRAINE

This article describes the main problematic issues and modern approaches to managing and developing mobile marketing IT projects. In this study, the authors set the goal of the study – to analyze the features of IT project management in mobile marketing, to systematize the development models of modern web projects and to study the possibilities of using flexible applied methodologies that formalize the development and modification of web applications based on the use of effective methods for managing IT projects in mobile marketing. To achieve this research goal, the authors used theoretical and conceptual analysis, studied existent empirical databases for the mobile application market in the Republic of Moldova and Ukraine. The authors highlighted the critical problems of using agile methodologies in IT projects of mobile marketing. A comparative analysis of the feature’s applicability of IT project management methodologies and problems of their using in mobile marketing applications are presented. The logical and structural diagram of the stages of the Mobile App Design Timeline is proposed, which contributes to increasing the effectiveness of the implementation of information technology projects in general. To assess the applicability of the flexible methodologies of Kanban and Scrum, an IT project of mobile marketing was simulated. The significance of the results obtained is predetermined by the fact that they could form a theoretical base for improving the effectiveness of marketing activity under conditions of the informatization of society through the building a selforganizing team and use of agile methodologies in mobile marketing IT projects.

Expanding the field of applied research of CAD / CAM / CAE technologies through ethnographic museology

Russian regional studies on the frontier of technical and humanitarian sciences demonstrate specific directions of digitalization of the ethnographic museum space. The need for improving the socio-cultural environment in the constituent entities of the Russian Federation, solving IT problems of local museums, processing significant amounts of ethnocultural information determine the areas of joint - engineering and ethnographic - scientific research. The experience of these works at Vyatka State University has been gained in recent decades. The sources for such scientific activity are the collections of ethnographic expeditions of the university since 2003. They include material and written sources. There are ethnographic and engineering (digital) data processing methods, specific museum work techniques among the research methods. Specific areas are the digital presentation of specific ethnographic objects, the development of virtual expositions and exhibitions, the creation of a virtual ethnographic museum / scansen, the study of electronic “feedback” with visitors, the creation of an ethnographic data bank for funds. The article provides a specific set of software products. Elements of specific algorithms for applying the IT product for the main types of museum activity — scientific research, exposition, stock work, and contacts with visitors — are shown. The practical value of the considered joint border scientific research for modern regional communities is obvious. The beneficiaries of the results are the student and teaching communities in universities, the fields of culture, education, tourism, civil society, and law enforcement agencies. A special effect of cyber ethnography is the remote use of ethnocultural heritage in museums.

Reducing work pressure and IT problems and facilitating IT integration and audit & feedback help adherence to perioperative safety guidelines: a survey among 95 perioperative professionals

BackgroundTo improve perioperative patient safety, guidelines for the preoperative, peroperative, and postoperative phase were introduced in the Netherlands between 2010 and 2013. To help the implementation of these guidelines, we aimed to get a better understanding of the barriers and drivers of perioperative guideline adherence and to explore what can be learned for future implementation projects in complex organizations.MethodsWe developed a questionnaire survey based on the theoretical framework of Van Sluisveld et al. for classifying barriers and facilitators. The questionnaire contained 57 statements derived from (a) an instrument for measuring determinants of innovations by the Dutch Organization for Applied Scientific Research, (b) interviews with quality and safety policy officers and perioperative professionals, and (c) a publication of Cabana et al. The target group consisted of 232 perioperative professionals in nine hospitals. In addition to rating the statements on a five-point Likert scale (which were classified into the seven categories of the framework: factors relating to the intervention, society, implementation, organization, professional, patients, and social factors), respondents were invited to rank their three most important barriers in a separate, extra open-ended question.ResultsNinety-five professionals (41%) completed the questionnaire. Fifteen statements (26%) were considered to be barriers, relating to social factors (N = 5), the organization (N = 4), the professional (N = 4), the patient (N = 1), and the intervention (N = 1). An integrated information system was considered an important facilitator (70.4%) as well as audit and feedback (41.8%). The Barriers Top-3 question resulted in 75 different barriers in nearly all categories. The most frequently reported barriers were as follows: time pressure (16% of the total number of barriers), emergency patients (8%), inefficient IT structure (4%), and workload (3%).ConclusionsWe identified a wide range of barriers that are believed to hinder the use of the perioperative safety guidelines, while an integrated information system and local data collection and feedback will also be necessary to engage perioperative teams. These barriers need to be locally prioritized and addressed by tailored implementation strategies. These results may also be of relevance for guideline implementation in general in complex organizations.Trial registrationDutch Trial Registry: NTR3568.

Information Age Reform of the Public Sector: The Potential and Problems of IT for India

As in many countries, public sector reform in India has consisted of five main components: increased efficiency, decentralisation, increased accountability, improved resource management, and marketisation. ‘Information age reform’ means delivering these ongoing reform components with a more overt role for information and with greater use of information technology. A review of global experience suggests that information age reform has great potential to improve public administration and other components of the public sector. However, the Indian reality – like that for many developing countries – has been more problematic, with many failures of such reform; failures that can be described as total, partial or failures of sustainability and replication. The explanation for such failure lies partly in the approach to reform adopted by senior public officials. A ‘four Is’ model of approaches is described: the pre-information age approach of ‘ignore’, and the information age approaches of ‘isolate’, ‘idolise’ and ‘integrate’. Analysis of Indian cases suggests it is the last approach that is most likely to deliver reform objectives; yet it remains the least commonly-adopted. Changes are therefore required in current strategies for public administration training and the management of change. Such findings will hold true for many other developing countries.

Enabling IT Self-leadership in Online Education

Aim/Purpose: This paper investigates the factors contributing to student IT self-leadership in online education using an exploratory study. Specifically, our goal was to understand whether the instructors’ transformational IT leadership and the students’ personal innovativeness with IT contributed to student IT self-leadership. Background: The study was conducted in an online course. While today’s students are expected to be IT natives, they still lack the skills to find and learn technologies on their own. This is problematic for both online education and students’ future careers. Directed-teaching methods are not appropriate to solve this kind of problem, a more constructivist teaching method is appropriate. We recommend that instructors adopt transformational IT leadership to set norms around technology use, to be role models in using online course technologies with utmost knowledge, and to encourage and support the students in their use of IT. Methodology: An exploratory research is conducted with 46 students in an online management information systems course at a public university. The data were analyzed using PLS structural equation modeling technique. Contribution: This paper introduces the unique concepts of student IT self-leadership and instructors’ transformational IT leadership by adapting concepts from the self-leadership and transformational leadership theories. IT self-leadership refers to the ability to intentionally influence one’s own thinking, feeling, and actions toward the use of IT to reach one’s work and life goals. To increase IT self-leadership, students should try new technologies as much as possible. Instructors should set up norms about trying new technologies, troubleshooting one’s own issues, and play a supportive and encouraging role, rather than employing directed-teaching methods. Findings: IT self-leadership skills are the ability to intentionally influence one’s own thinking, feeling and actions towards the use of IT to reach one’s work and life goals. The findings show that instructors’ transformational IT leadership as well as students’ innovativeness with IT contributes to students’ IT self-leadership. Recommendations for Practitioners: Practitioners may consider exhibiting transformational IT leadership skills including (1) giving encouragement about IT use, (2) fostering trust, (3) encouraging thinking about IT problems in new ways, (4) being clear about their values about IT by practicing what they preach in their IT use, and (5) inspiring students by being highly competent in IT. Potential ways that the instructors can exhibit these skills are discussed in the paper. Recommendation for Researchers: Researchers are recommended to include IT-self leadership of both students and instructors in their investigations on learning success. Furthermore, the inclusion of transformational IT leadership in new studies of teaching and learning success is recommended. Impact on Society: This paper includes students as part of the solution to challenges students face in online courses rather than treating them like passive recipients of educational changes. Thereby, it helps teachers and students to work together for a better solution to educational disruptions. Future Research: Studies should be conducted to determine other antecedents and outcomes of IT self-leadership. Research is needed on specific ways practitioners can increase their IT transformational leadership. While this paper introduced how the instructor of the exploratory study provided transformational IT leadership, more than one way of reaching each goal was practiced. Future research should test the connection between each transformational IT leadership behavior presented here and its outcome.

Information seeking behaviour of users in IIT Patna

This paper examines the information-seeking behaviour of users in IIT Patna. The purpose of the study was to investigate the various aspects of information need and information-seeking behaviour of users in the Central Library of IIT Patna. A questionnaire-based survey was conducted, and 150 questionnaires were dispersed among the research scholars and PG students. The 133 filled questionnaires were received. It has been observed that the majority of respondents (37.8%) visit library once in a week, while 14.1% visit everyday. A large number of respondents visit library for their research work (77.8%). It has depicted that among the various library resources text books (74.8%) are used by large number of respondents, 60.7% respondents have good knowledge about subscribed e-resources while 62% respondents regularly used online journals followed by 45% use e-books and online databases usage is 26%. While assessing the satisfaction level of users with the library services and facilities provided by the Central Library, it has been found that 85.02% respondents are happy with it. The questionnaire attempted to gather the IT knowledge and problems encountered while searching information and also considered suggestions given by research scholars, and PG students. This study suggests proper awareness and training programmes are required to provide more awareness about information resources and library services for maximum utilization of the library.

Digital Transformation – A Hungarian Overview

Digital transformation is considered as an increasingly important process for organizations today, critical for the survival of companies. The spreading of digital technologies throughout our societies brings along various changes in organisational culture, people, business processes and business models. The perception of digital transformation’s importance among the management of companies is lower in some European countries, among others in Hungary. Our research aims to provide an overview of digital transformation in Hungarian companies from the dimensions of strategy, technology and digital innovation capabilities. We discuss the objectives of digital transformation and the role of IT departments in digital transformation. The research is part of an ongoing research, in which IT-related practice of Hungarian organizations is explored on a yearly basis, starting in 2009. 167 organizations participated in our last study, in 2018. As our survey results revealed, there is a moderate-strong demand for digital transformation, but the consciousness and perception of how technology will change the nature of business varies among industries. Most of the questioned Hungarian companies deal with digitalization at the strategic level; however, there is still a large group of firms that manage digital transformation as an IT problem. Although the objectives of digital transformation are clear, organizations heavily lack preconditions for successful transformation. DOI: 10.15458/ebr.91

Penerapan Intelligence System berbasis Case Base Reasioning dan Metode K-Nearest Neighbor Untuk Identifikasi Gangguan IT Support

Delay in handling and solving IT problems both hardware / software greatly affects the company's business processes. Sometimes, IT helpdesk personnel still difficult to find solutions and make decisions to solve IT problems. This is because there is currently no system that can help IT Helpdesk personnel in finding solutions to be able to solve the problems being faced quickly and accurately. When going to look for solutions to the problems being faced can not display solutions that are appropriate or close to the existing historical data. In identifying IT problems, the authors use case-based reasoning or Case-Based Reasoning (CBR) by carrying out the process of finding the case with the highest proximity and proximity measurement using the K-Nearest Neighbor (k-NN) algorithm. This study aims to explain the application of Case-Based Reactioning (CBR) and K-Nearest Neighbor (k-NN) Algorithm to identify IT problem disturbances. The results showed that the application of Case-Based Reasioning and K-Nearest Neighbor (k-NN) Algorithm after being tested by 5 Experts got accurate results.

МАТЕМАТИКА САБАГЫНЫН МААНИЛҮҮЛҮГҮ ЖАНА АНДАГЫ ПРОБЛЕМАЛАР

МАТЕМАТИКА САБАГЫНЫН МААНИЛҮҮЛҮГҮ ЖАНА АНДАГЫ ПРОБЛЕМАЛАР

Changing roles of university libraries of Bangladesh: an exploratory study

Purpose The purpose of this study is to explore the roles that should be practiced in university libraries of Bangladesh; the more specific objectives are to identify the present practicing roles of university libraries of Bangladesh, the tools and technologies which are needed for serving libraries in changing environment, the qualities of library professionals that are necessary for providing better service in changing roles of library and the problems of implementing changing roles in university libraries of Bangladesh and to explore the ways to overcome the existing problems. Design/methodology/approach Survey methods were used for gathering data using a well-structured questionnaire. The questionnaire was sent to the respondents of some selected public and private universities of different divisions of Bangladesh including Dhaka, Chittagong, Rajshahi, Khulna, Sylhet and Barisal. The respondents consisted of library and information professionals and IT professionals who are working in libraries. Descriptive analysis techniques of SPSS were used to analyze the quantitative data. Qualitative data has been analyzed using thematic analysis process. Findings The findings revealed that there are some hindrances to provide modern library service, lack of IT skills, funds and problems of intellectual property right act and provide some suitable suggestions for the advancement of modern university libraries of Bangladesh. Originality/value The insights and views of the respondents regarding tools and technologies obtained from this study are original and unique in nature.

Problems of accounting and taxation IT in Ukraine.

Problems of accounting and taxation IT in Ukraine.

Analisis Tata Kelola Teknologi Informasi Untuk Meningkatkan Mutu Sumber Daya Manusia Menggunakan Framework COBIT 5 (Studi Kasus: Politeknik Pariwisata Negeri Lombok)

Information technology governance is an integrated part of the organization's management that governs leadership, the organization's organizational structure of the processes that govern information technology is used optimally. Human resources are currently not managed properly, which has not met the needs of IT human resources in Central Lombok. To solve this problem, the writer implements IT Governance using the COBIT 5 framework in the Lombok State Polytechnic. This study will provide recommendations for the improvement of IT problems in the Poltekpar Negeri Lombok and can be used as a reference, especially in managing IT human resources and can improve the performance of the Poltekpar Lombok using IT processes EDM02 and APO08. The results of this analysis are the level of ability of IT Governance that reflects the conditions of IT governance in the Poltekpar Negeri Lombok. With improvements to the capability level provided by the COBIT 5 framework, from levels 1 to 5 at the EDM02 capability level, IT processes are at level 3.

Analisis Tata Kelola Teknologi Informasi Menggunakan Kerangka Kerja COBIT 5 (studi Kasus : DISKOMINFO Lombok Barat)

Abstract Information technology governance is an integrated part of the management of organizations that govern leadership, the organization of process structure arrangements that govern information technology is used as optimally as possible. Work processes and relationships between the office community, researchers and various levels of interests and stakeholders. COBIT 5 is a company that provides services to companies, both companies, organizations, and management in managing and managing assets or IT resources to achieve company goals. It human resource in West Lombok is currently not well managed, Which hes not yet fulfilled the need for IT human resources in the office of West Lombok To solve this problem the authors carry out ITgovernance using the framework COBIT 5 On DISKOMINFO west Lombok. On DISKOMINFO West Lombok. This study will provide recommendation for improvement of IT problems the exist in diskominfo West Lombok and cand be used as a reference, especially in the managed of IT human resources and can improve the performance of DISKOMINFO west Lombok. On DSIKOMINFO West Lombok using to IT processes APO01 (management framework IT) and APO07 (human resouces). The result of this analysis are the capability level of IT governace that reflects the condition of IT governance in DISKOMINFO West Lombok. With refenace to the capability level provided by the cobit 5 framework, namely from level 1 (performed) to 5 (optimising). Key words: information technology, DSIKOMINFO COBIT 5