ISO Quality Management Research Articles

Analisis Pelaksanaan Prosedur Operasional Standar Sarana dan Prasarana Belajar Laboratorium Berdasarkan Manajemen Mutu ISO 9001:2008 & IWA 2:2007 di Jurusan Teknik Sipil Universitas Negeri Jakarta

The objectives of this study to determine the percentage level implementation of Standard Operating Procedures learning facilities Laboratory of Civil Engineering, State University of Jakarta in the implementation of quality management ISO 9001: 2008 & IWA 2: 2007. The study lasted for three months from September to November 2013.Place of research conducted at the State University of Jakarta, precisely at 5 Laboratory of the Laboratory of Wood, Land, Material, Stone, and Plumbing Department of Civil Engineering, State University of Jakarta. The population in this study was 5 5 Laboratory of Laboratory of Civil Engineering Laboratory UNJ include Wood, Land, Material, Stone, and Plumbing. The method used in this research is survey method with data collection using a questionnaire or questionnaires. The trial questionnaire of 115 statements. The test is done to 7 respondents. After the test phase the results obtained valid instruments as much as 112-point declaration.Data analysis technique is done by searching percentage. The results show that: (a) Laboratory of Civil Engineering UNJ have a Standard Operating Procedure (POS) especially Infrastructures based quality management standard ISO 9001: 2008 and IWA 2: 2007 (b) There are four (4) POS on Infrastructures Laboratory Civil engineering UNJ whose accomplishments are not up to 100%. which amounted to 64.7% which can be categorized fulfillment are lacking, (c) Acquired four (4) percentage level of achievement of the implementation of POS Infrastructures Civil Engineering Laboratory UNJ the percentage rate of the unit does not reach 100%. The results are the result of the analysis of data derived from the 5 respondents who are Laboran of 5 laboratories in this study are: Health, Safety and Environment Laboratory (weight percentage of 73.3%) were categorized been fulfilled, Use of Laboratory (weight percentage of 71% ) categorized been met, Laboratory Equipment Loan (weight percentage of 66.8%) categorized as less fulfilled, and the maintenance and care Laboratory (weight percentage of 47.8%) were categorized are lacking, (d) There is inequality between understanding Laboran percentage of POS by 82 , 8% by POS regarding Infrastructures Laboratory of 64.7%.

The Establishment of an ISO Compliant Cancer Biobank for Jordan and its Neighboring Countries Through Knowledge Transfer and Training

Research studies aimed at advancing cancer prevention, diagnosis, and treatment depend on a number of key resources, including a ready supply of high-quality annotated biospecimens from diverse ethnic populations that can be used to test new drugs, assess the validity of prognostic biomarkers, and develop tailor-made therapies. In November 2011, KHCCBIO was established at the King Hussein Cancer Center (KHCC) with the support of Seventh Framework Programme (FP7) funding from the European Union (khccbio.khcc.jo). KHCCBIO was developed for the purpose of achieving an ISO accredited cancer biobank through the collection, processing, and preservation of high-quality, clinically annotated biospecimens from consenting cancer patients, making it the first cancer biobank of its kind in Jordan. The establishment of a state-of-the-art, standardized biospecimen repository of matched normal and lung tumor tissue, in addition to blood components such as serum, plasma, and white blood cells, was achieved through the support and experience of its European partners, Trinity College Dublin, Biostór Ireland, and accelopment AG. To date, KHCCBIO along with its partners, have worked closely in establishing an ISO Quality Management System (QMS) under which the biobank will operate. A Quality Policy Manual, Validation, and Training plan have been developed in addition to the development of standard operating procedures (SOPs) for consenting policies on ethical issues, data privacy, confidentiality, and biobanking bylaws. SOPs have also been drafted according to best international practices and implemented for the donation, procurement, processing, testing, preservation, storage, and distribution of tissues and blood samples from lung cancer patients, which will form the basis for the procurement of other cancer types. KHCCBIO will be the first ISO accredited cancer biobank from a diverse ethnic Middle Eastern and North African population. It will provide a unique and valuable resource of high-quality human biospecimens and anonymized clinicopathological data to the cancer research communities world-wide.

Development of value stream map for achieving leanness in a manufacturing organization

PurposeThis paper aims to explore the practical feasibility of deploying value stream mapping (VSM) for enabling lean manufacturing.Design/methodology/approachThe literature on lean manufacturing and VSM has been reviewed. VSM has been selected as a technique for solving the problem existing in the case organization. The current state map has been developed after making necessary observations and calculations. Then various improvement proposals have been identified and the future state map has been developed. The simulation approach has been used for validating performance improvements. The practicality of the approach has been validated.FindingsTwo kinds of validation are being conducted in the case organization using questionnaire based approach. In the first stage, the practical receptivity of deploying the proposals has been gathered from the executives. In the second stage, statistical validation has been performed.Research limitations/implicationsVSM has been applied for solving the problem in the case organisation. But the organisation has implemented world class strategies such as ISO quality management system and total quality management. Hence, the experiences gained by the conduct of this implementation study are feasible and deployable in similar organisations.Practical implicationsIn order to acquire lean characteristics, modern organisations are focussed on the implementation of various lean tools/techniques. The results of the implementation study indicated significant improvement in lean characteristics.Originality/valueThe implementation study reported in this article is an original contribution of the authors which has been conducted in a typical industrial scenario. By the virtue of its research background and practical compatibility, the implementation study is considered to be highly valuable.

Quality Expectations in the Malaysian Wooden Furniture Industry: The Foreign Buyers Perspective

Although, the ISO quality management system is often perceived to be marketing tool within the manufacturing industry its implications on the design-sensitive wooden furniture industry remain unknown. Therefore, a survey of 500 foreign furniture buyers was conducted at the Malaysian International Furniture Fair (MIFF) to establish the status and perceived benefits of the ISO-certification in the furniture industry. The results revealed that although furniture purchase decisions is made on the basis of ten major attributes, ISO certification emerged as one of the more important attributes. Nevertheless, the influence of the ISO system on the product marketability is limited to specific markets, especially in Japan, Korea and East Asia which are markets most demanding for ISO certification. On the other hand, ISO certification generally improves the overall performance of the furniture companies and foreign furniture buyers prefer to purchase their merchandise from such companies due to their higher degree of confidence and product consistency. Despite the benefits to be derived, the lack of awareness prevalent among the Small and Medium Enterprises (SMEs) in the furniture sector explains the low adoption level of the system in the furniture sector. Therefore, market demand alone is not sufficient to boost the adoption of the ISO quality system among furniture suppliers. It appears a concerted effort must be drawn up to boost the awareness of benefits to be gained, if ISO certification is to be expanded throughout the industry in the future.

Implementation of a quality management system according to 9001 standard in a hospital in the home unit

The purpose of this paper is to describe changes and results obtained after implementation of a quality management system (QMS) according to ISO standards in a Hospital in the Home (HIH) Unit. The paper describes changes made and outcomes achieved. This took part in the HiH Unit, Clinico Hospital, Madrid, Spain, and looked at admissions, mean stay, patient satisfaction, adverse events, returns to hospital, no admitted referrals, complaints, compliance to protocols, equipment failures and resolution of urgent consultations. In June 2008, HiH Unit, Clinico Hospital obtained ISO certification. The main results achieved are as follows. There was an increase in patients' satisfaction--in June 2008, assessment of the quality of care provided by staff was scored at 4.7 (on a scale of 1 to 5); in 2010 it has been scored at 4.96. Patient satisfaction rate has increased from 92 percent to 98.8 percent. No complaints from patients were received. Unscheduled returns to hospital have decreased from 7 percent to 3 percent. There were no medical equipment failures. External suppliers' performance has improved. Material and medication needed by staff was available when necessary. The number of admissions has increased. Compliance to protocols has reached 97 percent. Inappropriate referrals have decreased by 8 percent. Six medications-related incidents were detected; in two cases the incident was not due to an error. In the other four cases error could have been detected before reaching the patient. Implementations of an ISO quality management system allow improved quality of care and patient satisfaction in a HIH Unit.

Proposal of a new method for effectiveness evaluation in the product design and development process

This paper addresses the subject of product design process evaluation from the designer's point of view. Based on the results of a preliminary research phase a comprehensive questionnaire is drawn up, and applied to a selected group of designers in the automotive industry, comprising Brazilian plants of two major car manufacturers, two Tier 1 suppliers and one lorry and bus manufacturer. Data provided by the answers are compiled, presented and discussed within each organizational environment. A combined analysis is then carried out in order to identify those management actions that are considered by the automotive industry as being more important for both assuring and evaluating the effectiveness of the product design and development process. Management actions are classified according to criteria supplied by the ISO quality management standards. Finally, based on the evaluation, management action indicators are defined and a single and flexible effectiveness index is proposed, which can be calculated using both company and industry data for evaluation and benchmark purposes.

Compliance to Thesis Examination Procedure in the ISO Quality Management System for Teaching and Learning

Quality management system (QMS) for teaching and learning has been developed for the purpose of quality assurance and therefore must be updated and upgraded regularly. For the management of graduate studies, thesis examination procedure is a core process in the assessment of students and has remained as one of the quality objectives in the recently merged QMS. The study compares the compliance to this procedure from three clusters, namely Science and Technology, Social Sciences, and Medical and Health Sciences. The research methods are document review and focus group discussions. Through focus group discussions, analysis is done on changes in the management and their impacts on the QMS for teaching and learning for graduate studies. Findings show that there are variations in the management of thesis examinations for all clusters. Some factors are identified at different levels of the management of thesis examination such as procedures, thesis examination process, the number of PhD candidates, the frequency of senate meetings and other external factors. These findings are useful input for corrective and preventive actions to improve the QMS for teaching and learning at graduate level, especially the procedure on thesis examination.

Опыт внедрения системы менеджмента качества исО 9001-2008 в клиническОм гОспитале мсч мвд рОссии пО республике т атарстан ЛЕНАР ФАРАХУТДИНОВИЧ САБИРОВ , начальник Клинического госпиталя ФГУЗ «Медико-санитарная часть Министерства внутренних дел по Республике Татарстан»

Опыт внедрения системы менеджмента качества исО 9001-2008 в клиническОм гОспитале мсч мвд рОссии пО республике т атарстан ЛЕНАР ФАРАХУТДИНОВИЧ САБИРОВ , начальник Клинического госпиталя ФГУЗ «Медико-санитарная часть Министерства внутренних дел по Республике Татарстан»

Application of value stream mapping in an Indian camshaft manufacturing organisation

Purpose – The purpose of this paper is to apply value stream mapping (VSM) for enabling leanness in an Indian camshaft manufacturing organisation.Design/methodology/approach – Literature on lean manufacturing and VSM has been performed. A suitable organisation has been identified for conducting the case study. The current state map has been developed after making necessary observations and calculations. Then various improvement proposals have been identified and the future state map has been developed.Findings – The industrial impact as a result of implementing the proposals has been determined. The improvement in leanness parameters has been found.Research limitations/implications – The implementation study has been conducted in only one organisation. But the organisation has implemented world‐class strategies such as ISO quality management system. Hence, the experiences gained by the conduct of this implementation study are feasible and deployable in similar organisations.Practical implications – In ord...

Standards Column

ABSTRACT In this column we announce publication in November 2008 of ISO 9001:2008, the latest edition of the world's most popular standard. We will also discuss the introduction and support packages available from ISO/TC 176 for ISO 9001:2008. The forthcoming third edition of ISO/TS 16949, the automotive industry sector specific QMS document based on ISO 9001:2008, will be discussed. We will review the DIS of a new version of ISO 9004. We will update the status of the recent systematic reviews of ISO quality management systems and statistical documents.

Qualitätsmanagement und Sicherheitskultur in der Medizin: Kontext und Konzepte

The publication of the IOM report "To err is human: building a safer health system" in 1999 put spotlight on the primacy of the principle of primum non nocere and made patient safety a central topic of quality management. A key conclusion of the report was the need for a well-developed safety culture. While concepts of quality management have evolved along the lines of ISO and Total Quality Management over the last decades patient safety still has not got the same amount of attention (PubMed). Evidence from other safety-critical areas but also from the field of medicine itself suggests that an efficient culture of safety is a conditio sine qua non for the sustainable improvement of patient safety. Considering these arguments the present paper aims at emphasizing the importance of an efficient culture of safety for patient safety and quality management in healthcare. In addition, key instruments of safety culture as well as their limitations will be presented.

A critical look on quality through CSR lenses

PurposeThe purpose of this paper is to map the key challenges that quality management faces in order to meet the demands of CSR. The paper focuses on ISO 26000 – a newly emerging international standard for social responsibility – and discusses synergies (and divergences) between quality management (and ISO quality management and environmental management standards) and CSR as they emerged during the process of ISO 26000 development.Design/methodology/approachThis paper draws conclusions from the resolutions and working materials produced by ISO Committee on Consumer Policy, the Strategic Advisory Group on Social Responsibility and ISO/TMB/WG SR – a working group in charge of the development of ISO 26000. To add the quality management dimension to the discussion, the evidence is further expanded from the ISO documents by revealing the arguments posited by nominated experts during the development of ISO 26000.FindingsThe paper finds that the quality field can significantly contribute to the deployment and uptake of the corporate social responsibility agenda yet needs to reinvent and rejuvenate in key areas such as management systems; integration of strategy, operations, technology, CSR and quality; incorporation of corporate governance; and improvements in third‐party certification and internal auditing practices.Research limitations/implicationsThe research in the paper is limited to the linkages between quality management and CSR stemming from the development of ISO 26000. Other CSR standards and tools are not included. However, as ISO 26000 is a global initiative, this paper provides a view from the perspective of one of the most significant initiatives in recent years.Practical implicationsThe paper informs quality practitioners about the recent developments in international standardization of social responsibility and draws the linkages between quality management and corporate social responsibility that will enable them to adopt the CSR agenda and ISO 26000 in the future.Originality/valueThis is one of the first papers that deals with the linkages and synergies between ISO 26000 and quality management. By doing so, key areas are also offered that practitioners and academics should further explore in order to demonstrate the contribution of quality management to CSR.

ISO quality as a driver of continuous improvement

PurposeThe purpose of this paper is to describe some of the benefits received from a four‐year implementation of a Quality Management System in a small Italian Academic Library.Design/methodology/approachThe Library of the Department of Statistics at University of Bologna, is one of the few Italian academic libraries currently with a Quality Management System accredited to the International UNI EN ISO 9001:2000 standard. This paper examines six knowledge‐based tools developed as part of the QMS, including the student and junior researchers' customer satisfaction survey, the stakeholder Focus Group, and the statistical indicators.FindingsThe paper finds that ISO Quality Management System has proved to be a powerful instrument for improving performance and increasing user satisfaction. By describing in documented procedures how the Library's services should be run, each member of staff effectively shares their personal knowledge with their fellows, and with the staff of the future.Research limitations/implicationsThe Library's statistical environment enabled it to create and develop more sophisticated performance measurement tools and metrics than would have been the case in a different cultural environment.Practical implicationsThis paper provides a useful overview of the implementation of a Quality Management System in an academic context and its positive side effects on human resources development, user satisfaction, and continual service improvement. Other Academic Libraries could gain considerable benefits through adopting a similar quality standard approach.Originality/valueThis paper provides a new outlook on using an international quality standard as a process to improve knowledge and awareness of an existing library system, enabling targeted service improvements. As such it is a valuable innovative tool for academic librarians.

TQM in SME's in Botswana: A Preliminary Investigation

Stiff competition driven by more demanding customers has exerted pressure on both small and large firms to adopt total quality management (TQM) practices Although TQM has currently grown to become a well-established field of research much of the work has concentrated on large multi-product, multi division and multi-national firms. Only a little has been done on the TQM practice of Small and Medium Enterprises (SMEs). The Literature on quality improvement practice of SMEs in developing countries particularly in Africa is almost non-existent. The purpose of this paper is, therefore to examine the problems and prospects of SMEs in implementing TQM practices by reviewing existing literature and collecting primary investigation of problems and possibilities, sample means and standard deviations are used to analyze the data. The results indicated that misperceptions coupled with lack of resources and strategic orientation have hindered the introduction of TQM practices in SMEs in Botswana. Implications for future research and strategies to achieves attitudinal and behavioural changes in SMEs are suggested. Key Words: Total Quality Management ISO 9000, Small and Medium Enterprises, Developing Countries Quality Improvement, Quality Control African Journal of Finance and Management Vol.10(1) 2001: 29-42