This study seeks to detect the problems and solutions of using technology at Kurigram Government College at the undergraduate level, located in the northern border area of Bangladesh. The study presents the existing scenario of using technology in Kurigram Government College at the undergraduate level since the practice of technology in the class is not standard. Semi-structured interviews and focus group methods have been applied, following the qualitative method. The principal and four teachers were selected for semi-structured interviews from three faculties, namely science, arts and social science, and business studies. Simultaneously, 40 students (20 males and 20 female) participated in the focus group discussion at the undergraduate level. A purposive sampling method was used to select participants. After collecting the qualitative data from semi-structured interviews and focus group discussions, the data was analyzed. Lack of training in preparing PowerPoint slides, dependency on following the traditional lecture method, the senior teacher's unwillingness to receive the training on technology, and limitations such as load shedding, low speed of the internet, inadequate internet facilities, and the absence of a biometric system are the main causes of not using technology in the class at the undergraduate level. Based on the problems, the study provides some recommendations. Proper training on technology for the teachers should be mandatory. Moreover, the use of email, video, mobile, image multimedia projectors, Facebook, and browsers can strengthen the quality of class. Through the use of these devices and mediums, the transmission of ideas and documents can easily be accessed.
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