Internal Communication Processes Research Articles

Analysis of Project Delays in the Verification of Domestic Component Level Utilization in Goods and Services Procurement in Cilacap

This research is designed to analyze the factors causing delays in the verification project of Domestic Component Level (TKDN) usage in goods and services procurement in Cilacap and to provide improvement suggestions to PT XYZ. According to data from PT XYZ, the TKDN Verification project in Cilacap was only 72% complete by the set deadline, with 28% of the contracts completed outside the specified timeframe. The method used in this study is DMAIC (Define, Measure, Analyze, Improve, & Control), which involves analysis using fishbone diagrams, 5 why analysis, Pareto charts, and the 5W+1H technique. The main factors causing delays are the availability of documents, verifiers, technology systems, external factors, process documentation, and internal communication processes. Alternatives to resolve the delays in the TKDN Verification Project in Cilacap include adding manpower, a checklist for document requirements, using the system, upgrading outdated laptops for each personnel, and conducting regular coordination meetings for each verification activity.

PROSES KOMUNIKASI KEBIJAKAN PARIWISATA PADA DISBUDPAR PROVINSI JAWA TIMUR

After the Covid-19 Pandemic in 2022 the tourism sector has reopened so that it requires an active role from government agencies to restore the tourism sector. One of these government agencies is DISBUDPAR East Java Province. To carry out its policies, of course, organizational communication is needed. To see how the internal communication of the East Java Province DISBUDPAR organization runs, research is needed to see the tourism policy communication process. The purpose of this study is to determine the internal organizational communication process related to tourism policy at DISBUDPAR of East Java Province and see the similarities and differences in the period before and after the Covid-19 pandemic (2019-2022). This research uses organizational communication theory that focuses on internal institutions and government communication that focuses on staff management. The type of research is qualitative with a case study approach. Data collection methods are interviews with four employees of DISBUDPAR East Java Province, observation and documentation. The results of the study are communication in DISBUDPAR East Java Province is still dominated by one-way communication, namely orders from leaders to their members. During the period before to after the Covid-19 pandemic (2019-2022) there were several changes in the DISBUDPAR of East Java Province related to tourism policy communication. From this research, it can be seen how the organizational communication process within the internal DISBUDPAR of East Java Province and what has changed and remains consistent in the communication process during the period before to after the Covid-19 pandemic (2019-2022).

ІННОВАЦІЇ В КОМУНІКАЦІЯХ ТА НОВІ ПІДХОДИ ВЕДЕННЯ ПЕРЕГОВОРІВ

The article examines how technological progress and the speed of innovation determine the competitiveness of organizations, changing approaches to communication and negotiations. Digital technologies such as e-mail, instant messaging, video conferencing, and social media enable fast and efficient information sharing, allowing for real-time communication without geographical and time constraints, which is changing not only the way we interact on a personal level, but also has a significant impact to business negotiations, where the use of analytics and artificial intelligence allows better understanding and anticipation of the needs of the parties, leading to more productive and strategically profitable deals. It was found that innovations have a cultural dimension, ensuring the need for knowledge and understanding of the cultural characteristics of international partners, which is key to globalized relations. An important issue accompanying digitization is ensuring information security and privacy, especially given the growing dependence on digital tools. Social networks expand communication possibilities, but also affect the nature of interaction, creating phenomena such as "echo chambers" that can limit the diversity of perspectives and depth of understanding of different issues. At the same time, artificial intelligence and machine learning play an important role in improving communication processes, enabling automation and improving customer interactions, reducing costs and increasing efficiency. Innovative platforms and tools such as Zoom, Slack, Salesforce, and DocuSign have been identified as changing the way negotiations and business interactions are conducted, making processes more flexible and adaptable to the global market, which underscores the need to integrate the latest technologies into business strategies to achieve sustainability and competitiveness in a dynamic business environment. Exploring the latest innovations in communications, such as artificial intelligence, machine learning, social media, and virtual reality, gives companies the tools to optimize internal and external communication processes.

A relational model for assessing internal communications and organizational bonds: the importance of affective relations and the role of the immediate supervisor

Purpose – To analyze the factors related to the internal communication process that influence the organizational bonds (commitment, entrenchment, and consent) between workers and their employing organizations. Design/methodology/approach – Qualitative and quantitative research instruments were employed in a sample field consisting of four large organizations in Brazil. Findings emerged from Content Analysis, Exploratory Factor Analysis (EFA) and Structural Equation Modelling (SEM).The qualitative phase involved the participation of 23 respondents. The quantitative phase sample comprised 401 respondents. A scale was developed to assess workers' perceptions of communication processes. Findings – A relationship between communication processes and organizational bonds was confirmed. Immediate leader communication proved to be a highly significant factor in the internal communication process, as well as affective communication, which directly impacts commitment and acts on engaging communication, which in turn influences commitment. It was observed that the consent bond, through the subordination, directly impacts commitment, albeit in a negative manner. Originality/value – The study contributes to the field of organizational communication by introducing the IOCS (Internal Organizational Communication Scale) and paves the way to further the still nascent debate on the forms of interaction between organizations and their employees resulting from new management models, labor contracts, as well as organizational value and purposes, stemming from the changes brought about by the Covid-19 heath crisis.

Penerapan Pemahaman Autopoiesis Oleh Niklas Luhmann Dalam Komunikasi Antar Keluarga

This research explores the concept of autopoiesis introduced by Niklas Luhmann in the context of communication between families. Autopoiesis is the idea that the family can be viewed as an autonomous and independent system, capable of creating and maintaining itself through internal information exchange without complete dependence on external factors. This applied concept brings new understanding of communicative dynamics in families, highlighting family autonomy, reproductive systems, communication adaptations, and the role of internal structures. Internal communication processes are central to family autonomy, creating a unique environment that shapes shared meanings, values, and norms. Autopoiesis also describes a family's ability to adapt to environmental changes and evolution according to its needs and internal dynamics. The internal structure of the family plays a key role in shaping and guiding communication patterns. This research produces a holistic view of the family as a living communication system that continues to develop through interactions between family members.

Implizites und explizites Vermitteln?

Abstract Thinking about knowledge transfer in hybrid music editions raises follow-up questions, since music editions can traditionally be characterised by a coexistence of scholarly-critical and practical approaches. The article focuses in particular on implicit and explicit aspects of three interrelated dimensions of transfer: the concept of the edition, internal communication processes, and performance-related editorial acts. The author argues that in scholarly hybrid editions, which are also intended for musical practice, several issues of knowledge transfer are implicit: in the overall aim of the edition, in the presentation of edited texts and critical notes, and in the consideration of user groups. The article discusses the importance of transmitting the concept of the edition to the editorial team involved. Project leaders play an important role in establishing communication structures, organising the many steps of an edition, and facilitating smooth collaboration between project members from different academic disciplines. Finally, the article explores the ways in which the feasibility of an edition is consciously or unconsciously present during the editing process, and the extent to which editors perform an inherent mediating function.

Project Communication Management in a Micro Small Medium Enterprises (MSMES) in a Construction Project

ABSTRACTMicro, small, and medium enterprises (MSMEs) have become Indonesia's most essential and strategically important national economic drivers. This research focuses on an MSME involved in a construction project in 2021. This research aims to shed light on the project communication management of an MSME organization, PT Nata Kota Nusantara, simply Natakota, a micro-scale enterprise based in Bogor. Natakota was engaged in a civil construction project in a remote site area at PT GDE (GDE) in Ciwidey, Bandung. GDE is a state-owned enterprise focusing on geothermal energy and power generation. Virtual ethnography, observation, and discourse analysis were performed to reveal the project communication management process within the organization. It was unveiled that Natakota used Google Spreadsheet as a form of free and open-source software (FOSS) as their primary communication tool during the project execution. Actor-Network Theory (ANT) explains that the actor is the prime entity that shapes, drives, and accelerates the communication process within the network. This research observed the communication and collaboration between employees on several Google Spreadsheet files. In a project execution phase, communication is essential to obtain a productive project. Project communication plays a central part in communicating information flow to execute that project successfully. The results of this research show that several features in Google Spreadsheet play as actors in the ANT framework, which shapes, drives, and accelerates the internal communication process in the organization. Additionally, it appears that Google Spreadsheet could offer a competitive low-cost option for MSMEs looking to manage internal communications effectively and efficiently.Keywords: collaboration, communication, MSMEs, organization, project

Challenges While Implementation of 5S at the Cardiac Counter of the Tertiary Care Hospital

5S-Kaizen-Total Quality Management (TQM) is a hospital management approach to improve with limited resources. The set actions are conducted systematically with commitment and full participation of staff who are working in the hospital. Samples were drawn from the work environment, housekeeping staff, Cardiac counter staff. Data were collected through a cross-sectional, prospective, observational, qualitative study, and a checklist with 5S parameters was used as a quantitative tool to analyze the data for pre-study score and post-study score. The score has been improved from 64 to 104 out of 125 after training on comparing the score of pre-study and post-study which means a considerable improvement of 60% in the health care working environment. It was found that after the training and continuous monitoring 5S was successfully implemented which showed some benefits such as Self-discipline improvement with a positive attitude, Increasing awareness and morale, improvement of inter-human relations, improvement of the internal communication processes. To improve the working environment and to enhance the motivation of staff who are working in a hospital and health care organizations. 5S as a quality improvement tool has made the working environment smooth and safe. It eliminates unnecessary items from the workplace. It prevents the items and documents from being lost or damaged and minimize the wastage of time and resources. It has improved staff morale.

A multi-agent framework for collaborative geometric modeling in virtual environments

The use of collaborative applications in which several individuals interact to solve a problem is an important strategy both in educational settings as well as professional environments. Virtual Reality (VR) technology, in particular, has acquired a predominant role in many industries. However, as the level of immersion and realism of the VR experience increases, so does the demand for computational resources, as rendering processes become increasingly intensive and can negatively affect other communication processes that are critical in collaborative environments. In this paper, we present a software framework based on multi-agent systems that enables the separation of rendering processes from internal data management tasks and communication processes between users, which are prevalent in collaborative virtual reality applications. The results of our validation studies show that, compared to other techniques based on protocol or network enhancements, the proposed architecture can significantly improve collaborative processes in general, and virtual reality-based applications in particular.

Implementasi Komunikasi Internal Perusahaan dalam Menjalankan Flexible Working Arrangements (FWA)

Internal communication within a company is an important part to achieve the company's goals, one of which is the successful implementation of Flexible Working Arrangement at PT Telkom Indonesia Tbk where communication technology plays an important role in it. The purpose of this study is to determine the internal communication process that occurs in carrying out Flexible Working Arrangements at PT Telkom Indonesia Tbk. This study uses a qualitative approach with a single case study method to focus on analyzing the actual state of the problem. The results of the study indicate that in the successful implementation of Flexible Working Arrangements, the use of communication technology and the ability of employees to apply their knowledge on this communication technology can streamline the work process during the implementation of the FWA. With the holding of activities and activities as well as providing internal support facilities provided by the company in the form of work support facilities, providing clear information, and the role of superiors in the work process can facilitate the running of FWA in the company environment..
 
 Keywords: Internal Communication, Vertical Communication, Horizontal Communication, Diagonal Communication, Flexible Working Arrangements

A Study on the Effectiveness of the Internal Organizational Communication Process of Alano & Sons Credit Corporation: Basis for Continuous development of Company Operations, Dipolog City, Philippines

This study aimed to assess the effectiveness of the internal communication process of Alano & Sons Credit Corporation during the calendar year 2019. This study used the descriptive research design with survey as the chosen data-gathering tool. The effectiveness of the communication process was measured using the components of effective communication. The respondents consisted of 171 regular employees of Alano and Sons Credit Corporation. Frequency counting, percentage, weighted mean, and ANOVA were used to answer the research problems and test the null hypothesis. The study found no significant differences on the level of effectiveness of communication process when employees are grouped in terms of sex, age, highest educational attainment, position, length of service, and area/office of assignment. The study also found that the employees see the overall communication process of Alano & Sons Credit Corporation as effective. This is consistent in all components namely, communicator, message, channel, feedback and environment. Furthermore, the evaluation on the effect of the barriers of communication present within the company found that the employees see them as having a significant effect.

Employee Representatives and a Good Working Life: Achieving Social and Communicative Sustainability for HRM

This article examines the role of employee representatives, who support HRM in positioning itself and the organization as “socially responsible”. Based on a constructivist understanding of organizational communication, employee representatives are examined as previously unrecognized entities that are responsible—and also essential—for guaranteeing a good working life, which also originates through communication. The article provides an overview of existing studies on employee representatives and their positions in companies and tries to bridge the gaps among organizational communication, CSR communication, and management theory by redesigning the role of employee representatives—who have received limited academic attention to date—as communicators. The insights from an international comparative study confirm that employee representatives perceive themselves not only as a “grief box” or “control body” of management, but also as a responsible agent and “medium” for the realization of social and communicative sustainability. This not only opens up new research perspectives, but also highlights the need to conceptually deal and theoretically discuss employee representatives and their roles in internal communication processes from the perspectives of organizational communication, HRM, CSR, and sustainability.

Implementasi Komunikasi Pelaksanaan Program BUMDES di Desa Pantae Kecamatan Biboki Selatan Kabupaten Timor Tengah Utara

The purpose of this study was to determine and analyze the communication process in the implementation of the BUMDes program in Pantae Village. This research is a type of qualitative research using Organizational Communication Theory in a policy implementation approach, which looks at the communication process within the organization, namely internal communication as well as external communication. Data collection techniques using observation, interviews, and document study. Data analysis used Miles and Huberman's model. The results obtained are that the internal communication process seen from vertical communication is still not running well, instructions for tasks and work from the head of BUMDes to BUMDes executives are not carried out and communication in terms of reporting and accountability is not carried out properly. Horizontal communication in the implementation of the BUMDes program has been carried out well, the process of delivering messages is carried out well, but there are obstacles in the form of frequency for communicating which are still lacking. In the context of external communication carried out by BUMDes, it was found that the communication process between BUMDes and the Inspectorate of TTU Regency had been carried out properly and in the form of formal communication, the obstacle encountered was the inability of BUMDes officials in compiling financial accountability reports which resulted in obstruction of the communication process. While the results of research related to BUMDes communication with the community, it was found that the communication process was not carried out properly. The low level of community participation is caused by the fact that the communication that is built is not participative communication.

Una experiencia sobre la estructura de la comunicación interna en la Universidad. Caso: Centro de Comunicación Corporativa -UDLA Ecuador-

El presente artículo aborda la estructuración de un sistema de comunicación interna desde la perspectiva de los sistemas sociales, entendiendo que las estructuras organizacionales se conforman por unidades, elementos o subsistemas que, a su vez, forman parte de sistemas que procuran alcanzar el orden y el equilibrio social basados en proceso de regulación, autorregulación, autopoiesis y sincronía con su entorno. Se presenta como caso de análisis práctico el modelo de comunicación interna del Centro de Comunicación Corporativa (CCC) de la Universidad de Las Américas (UDLA-Ecuador). El objetivo es demostrar que a partir de un proceso de comunicación interno planificado, estructurado, ágil y eficiente se integran tanto los procesos organizacionales como los miembros de un subsistema.

ISSUES OF KNOWLEDGE MANAGEMENT AND KNOWLEDGE TRANSFER IN CASE OF A HUNGARIAN CONSULTING COMPANY

The aim of our study is to present the current HR challenges of the Hungarian business services sector, the importance and problems of building and operating knowledge management systems, the innovation-stimulating effect of a good knowledge management system, the operation and solutions of the knowledge management system of Hungarian business consulting companies, and the related tasks. It is not our goal to further develop the theory of knowledge management systems, to invent new solutions. Instead, we want to establish the justification and problems of the topic with a short overview, and then we will draw conclusions and formulate proposals by analyzing and examining the processes applied and operating in real life. In order to process the literature and implement the above, we had an in-depth interview with the company’s CEO. In order to prove this, we tried to provide the most comprehensive literature review possible, which is not exhaustive and should be further expanded and detailed in the case of possible future research. We hope that we have succeeded in establishing the usefulness and problems of the topic and in formulating useful proposals that will increase the company's further development and innovation skills by analyzing the innovation process that will enable the implementation of the banking development project. After examining the literature, we briefly presented the consulting firm under study. We then examined and illustrated the mapping of knowledge management in corporate strategy, which affects several areas; relationships, training and development, competencies, quality assurance and the knowledge base. The listed areas were also analyzed individually. After this, the study turned to the practical presentation of the innovation-enhancing effect of the knowledge management system On the employee side, a combination of maximum professionalism and value creation intent is essential. The implementation of goals, plans and developments can be based on a knowledge management system, the creators / implementers / operators of which are aware of the importance of knowledge capital, the difficulties of knowledge sharing and the impact of innovation on competitiveness. The limitation of the research:the example of the presented company is not representative in nature, but as a relevant representative of the given business sector,one of the leading IT and business consulting companies in the country under study, its practice can be considered as best practice. We have come to the conclusion that the examined company has a desire for continuous improvement and improvement on the part of the company management and they also support the employee initiatives for this purpose on a daily basis. It can be stated that the innovation described by the literature is the most important development for the analyzed company, but in its internal practice and communication, new or re-examined processes appear as innovations. In the near future, the main challenge will be to motivate and activate employees as effectively as possible, and to support alternative learning opportunities. By further developing their knowledge management system, they can ensure their ability to innovate and their leading market position.

Lost in Communication in Higher Education

The bureaucratic and academic nature of higher education institutions (HEIs), coupled with their complex organisational structures, extensive vertical hierarchies and large numbers of staff in need of communication, are believed to often hamper their internal communication processes. This is, to a great extent, also the case in the South African higher education arena. This article reports on a study that aimed to undertake research that would direct the development of a framework for improving internal communication at South African multi-campus universities. The framework would not only boast of features which are regarded as good practice by companies in the corporate sector, but also features based on the recommendations and suggestions of communication executives from seven multi-campus universities in South Africa. A mixed methods research design was employed. The research indicates that communication should be established as a core business value, and be advocated on all levels. The findings also suggest that management should be evaluated on their communication skills; regular monitoring of the effectiveness of communication at main and distance campuses should take place; whilst communication channels for feedback should be established. The internal communication framework outlined in the article may aid multi-campus universities to attain higher levels of excellence, which will subsequently result in greater business impact and more funding opportunities.

A comunicação interna na perspectiva dos servidores públicos:

Analisa os processos de comunicação interna da Diretoria de Administração de Pessoal da Universidade Federal do Rio Grande do Norte. Escolhida por ser a instituição de ensino superior mais antiga e com o maior número de estudantes, professores e pesquisadores do estado. Utilizou-se como métodos de pesquisa a revisão bibliográfico-documental e a aplicação de questionário com os servidores. O estudo se apresenta como um diagnóstico dos processos comunicacionais no ambiente de trabalho e contribui nos estudos da comunicação interna pública, ainda escassos. A pesquisa identificou como os trabalhadores enxergam a comunicação, os fluxos, as lacunas e as consequências na organização.

Електронне, цифрове та smart-управління: сутність та співвідношення термінів

The article is devoted to the analysis of domestic and foreign scientific experience to substantiate the essence, meaning and correlation between concepts: “electronic administration”, “digital administration”, “smart administration”. There is a lack of a unique (common) scientific approach to the definition of these concepts, no legislative consolidation, but there is the voluntary interpretation in separate documents.Scientific researches of American (N.A.Krause, R.C.Thompson, S.D.Anggunia, P.Dunleavy, H.Margetts, S.Bastow, J.Tinkler, S.Brennen, D.Kreiss), German (H.Gimpel, M.Roglinger), Polish (A.M.Radu, Z.Polkowski), Portuguese (J.Reis, M.Amorim, N.Melao, P.Matos), Spanish (P.B.Anand, A.Palomo-Navarro, J.Navio-Marco), Czech (M.Pucek, F.Ochrana), Romanian (A.Matei, D.C.Iancu) scientists were analyzed. It is substantiated that different interpretation of terminology is primarily a result of incorrect translation of foreign language terms and their duplication (not adaptation) in the new Ukrainian definitions.The purpose of the article is to substantiate the essence, content and correlation of the “electronic administration”, “digital administration”, “smart administration” concepts.Main results. On the basis of the conducted analysis, the authors define the concepts of “electronic administration”, “digital administration”, “smart administration” and outlines their correlation with regard to the evolution of the (information and communication) technologies introduction into the public authorities’ activity.Electronic administration (e- administration) is a form of administration that provides the tools usage (electronic signature, document, consultations, etc.) for administration processes optimization and their transformation into form. In the context of our research we understand that e-governance is a basic stage of information and communication technologies usage in public administration processes (if not include the informatization process);Digital administration is a broader concept than administration. While defining “e-administration” we were talking about optimizing individual administration processes by transformation them into form, then administration – is the process of creating and using new, digital-by-default, interoperable, standardized information systems in public which allow not only to digitize and automate existing administration processes using tools, but also to identify certain “critical points” of the administration process, the relationship between them and a make administrative decision on their view. Thus, administration is a much more complex, accurate and detailed process than administration;Smart-administration is a form of administration processes construction, based on the usage of innovative smart-technologies for developing behavioral models of administration system functioning on the basis of accumulated empirical knowledge bases on administrative processes, decision-making and results of their implementation; characterized by a clear structure of administration processes; simplifying the process of administrative decision-making in standard conditions; efficiency and speed of internal and external communication processes; high levels of transparency in management and security.Thus, smart-administration is the next step of transformation of public administration system. However, the transition to such a administration system requires a high level of competence for public servants and the citizens.Conclusions. The digitalization of public administration is an important area of scientific research and practice activity, which requires a single interpretation and use of the conceptual apparatus. Today, the key problem in this area is borrowing foreign-language terminology with incorrect translation / interpretation.The article analyzes domestic and foreign scientific works on the nature, content and correlation of such concepts as: electronic administration, digital administration, smart-administration. The correlation between these concepts in terms of the evolution of the (information and communication) technologies introduction into public administration process is substantiated and the author's definitions are proposed.Further scientific researches should focus on exploring the concept of intellectual governance as the next evolutionary stage of transformation of public administration.

The influence of internal communication satisfaction on employees’ organisational identification: Effect of perceived organisational support

Aim/purpose – This paper bases on the social exchange and social identification theo-ries with the purpose of understanding if the internal communication helps to improve organisational identification, supplemented by the effect of perceived organisational support. The exact aim of this research is to gain a better understanding of the internal communication process from the employees’ perspective, and to explore how the satis-faction with internal communication influences employees’ attitudinal and behavioural responses. Specifically, this study tends to examine the effect of the satisfaction with internal communication on organisational identification. Subsequently, it also aims to investigate the mediating role of perceived organisational support.Design/methodology/approach – This study is operationalised through quantitative approach. The hypotheses were tested in a cross-sectional survey which was completed by 132 employees working in a variety of jobs and organisations in Portugal, mostly in the sector of transportations and storage. The research focused on employee satisfaction with the internal communication of the organisation for which they are working, meas-ured with the Internal Communication Satisfaction Questionnaire. The research model was analysed using SmartPLS, a structural equation modelling tool. Findings – The results suggest that the importance of how an organisation communi-cates internally is important to encourage the employees’ organisational identification. The results indicate also that there is a significant relationship between satisfaction with internal communication and perceived organisational support which mediates the rela-tionship of internal communication and organisational identification. Research implications/limitations – This research is cross-sectional, which limits the causality of its findings. Additionally, the use of filter-question caused a significant reduction in the reached sample size. Originality/value/contribution – This paper addresses the internal communication to investigate the employee-based perceptions. It proposes a conceptual model and supports it with empirical findings. As a result, this study addresses concerns that are the current management fads and addresses the research gap, as only a few empirical studies have previously examined the internal communication as an antecedent of organisational identification.

Police reform in Scotland: What can we learn from the experiences of front-line officers?

Little is known about how front-line police officers navigate major structural reforms within their organization. The findings presented in this paper were collected as part of the first ever empirical study of the newly created Police Service of Scotland between October 2013 and June 2014. The findings discussed here are pertinent to the wider academic literature in that they fill the current gap in knowledge on how front-line police officers experience major structural reforms at a police operational level; by exploring the ways, if any, reform impacted on the routine delivery of local policing. This paper focuses on three main themes which emerged from the analysis of 68 interviews conducted with a stratified sample of serving police officers; front-line police officers, their supervisors and managers across two geographically distinct case study areas in Scotland. The paper highlights police officers’ concerns around a lack of front-line involvement in either the planning or implementation of reform, the pace at which the changes associated with reform were rolled out and the internal communication processes adopted throughout the reform journey, all of which they claim impacted negatively on their daily routines. This unique data was collected using a variety of qualitative and ethnographic research approaches including non-participant observations, walking interviews, documentary analysis and semi-structured interviews at the precise time major structural reform was being implemented across Scotland.