Influencing Student Satisfaction Research Articles

Factors Influencing Student Satisfaction in Blended Learning: A Structural Equation Modelling Approach

Factors Influencing Student Satisfaction in Blended Learning: A Structural Equation Modelling Approach

Factors Influencing Student Satisfaction in Online Learning among Hospitality and Tourism Students in the Philippines

This study examines the factors influencing student performance and satisfaction in an online learning environment. It specifically investigates the relationships between course design, lecturer traits, student traits, technical support, student performance, and student satisfaction. Using a self-administered questionnaire, the study conducted a cross-sectional analysis among hospitality management students (n=256) at Cordillera Career Development College in the Philippines. Structural equation modelling was employed to analyse the proposed hypotheses. The findings indicate that student performance, lecturer traits, and technical support positively influence student satisfaction. The study highlights the students’ comfort with online classes and the support they receive from lecturers while acknowledging that technical issues pose challenges to the effectiveness of online education. The study emphasises the increasing importance of the Internet and new technologies in education. The insights from this study can guide educational administrators in improving their strategies and curriculum design to adapt to the new normal.

The Role of Brand Equity and Perceived Value on Student Loyalty: A Case Study of Private Universities in Indonesia

With the growing importance of customer loyalty, there is still confusion about what can influence and improve loyalty in the education sector. Although research on the topic of customer loyalty is vast and growing, not much literature focuses on students and people in the education sector. In the absence of such consensus, the purpose of this study is to examine how perceived value and brand equity influence student satisfaction and loyalty, specifically in the setting of the Private Higher education sector. The data collection method was obtained from 200 samples of university students in Jambi (primary data) using Structural Equation Model AMOS 26 analysis: four hypotheses have a positive and significant effect, where Satisfaction has the greatest effect. However, it did not find the effect of Perceived Value on Loyalty. The conclusion of these findings suggests that good Perceived Value and Brand Equity for higher education products or services will increase Satisfaction, and therefore will have implications for the realisation of increased student Loyalty.

A Study on the Factors Influencing Student Satisfaction in Vocational College Based on the Customer Satisfaction Theory Model

A Study on the Factors Influencing Student Satisfaction in Vocational College Based on the Customer Satisfaction Theory Model

The Factors That Influence Student Satisfaction During Online Learning on The Subject of Culinary in the Bachelor of Applied Culinary Program of UNY

This study aims to determine: (1) the factors that influence student satisfaction during online learning on the subject of culinary in the Bachelor of Applied Culinary Program of UNY, (2) the factors that dominate student satisfaction during online learning on the subject of culinary in the Bachelor of Applied Culinary Program of UNY, (3) the factors of student dissatisfaction during online learning on the subject of culinary in the Bachelor of Applied Culinary Program of UNY. The type of research is quantitative with a survey method. The research was carried out in March-August 2022 with the subject being students of Bachelor of Applied Culinary Programs at UNY Wates & Gunung Kidul Campus. Total population 189 people. The sampling technique used was the purposive sampling method. The data collection technique used a questionnaire and the data analysis technique used was descriptive quantitative. The results of the study show that: (1) the factors that influence student satisfaction during online learning are good e-teaching, good e-resources, assessment, learning content, perceived flexibility, perceived usefulness, learner-learner interactions, learner-instructor interactions, self-regulated learning; (2) The most dominant factor influencing student satisfaction during online learning is assessment; (3) the factors that became a source of student dissatisfaction during online learning were not found.

PENGARUH PROJECT BASED LEARNING TERHADAP KEPUASAN MAHASISWA PADA MATA KULIAH PSI

Today, advances in learning media technology that previously consisted of audio and visual displays can be combined into multimedia forms. The aim of this study is to be a matter of consideration when choosing learning strategies through the evaluation of student learning experiences. This research is done by analyzing data using regression analysis. First, the data evaluation in this study is a data quality test. Next, do the classic assumption test. Third, a double linear regression analysis test is carried out to evaluate the accuracy and compatibility of the model. This is done to determine whether the regression model is worthy of knowing the free variable or not. The results of the study indicated that the variables of the PBL method in the learning process of the course have an influence on student satisfaction. A value of F of 117,321 and a significance of 0.000 indicate that the test result of F is < the defined significant rate (alpha = 0.05). Project-based learning methods applied in learning poses influence student satisfaction. So it can be concluded that the PBL learning model has an influence on student satisfaction in PSI courses.

The Influence of Education Personnel Competency on Student Academic Service Satisfaction

This research aims to determine the extent to which the quality of educators and the quality of educational staff influence student satisfaction with the services they receive at an educational institution. The research method used is a quantitative research approach. The survey and research subjects included 85 education staff and 278 Indonesian Business and Computer Institute students who were randomly selected from the Indonesian Business and Computer Institute. Data was collected through a questionnaire using a Likert scale. To ensure the reliability of the data, validity and reliability tests were carried out, and the results showed that all data followed a normal distribution. The research results reveal that the quality of educators has a significant influence on the level of student satisfaction with the services they receive. Besides that, The quality of educational staff also has a significant influence on the level of student satisfaction with these services. These results confirm that both the quality of educators and the quality of educational staff play an essential role in shaping student perceptions and satisfaction with the services provided by educational institutions. Furthermore, this study also measured the coefficient of determination (R)2, which revealed that the quality of educators and educational staff strongly correlates with student satisfaction with services. In other words, these variables can explain most of the variation in student satisfaction levels. These results highlight the importance of the quality of educators and education personnel in creating an adequate and satisfying educational environment for students.

Factors Influencing Student Satisfaction toward STEM Education: Exploratory Study Using Structural Equation Modeling

Learning satisfaction has a relationship with student outcomes. Furthermore, this has prompted many governments to increasingly implement STEM education-based learning. Many studies have examined the improvement of STEM education by teachers. However, the studies have not analyzed STEM education’s effect on students’ learning satisfaction. Extending the planned behavior theory, this study aimed to predict high school students’ learning satisfaction with STEM education. The questionnaire developed from the TPB model was filled out by 174 high school students in Indonesia. Furthermore, AMOS and SPSS 23 software were used for structural equation model analysis. The results showed that seven of twelve hypotheses were supported. Subjective norm and playfulness factors of STEM education positively relate to students’ attitudes toward STEM education. Attitude is the most important factor influencing student satisfaction and acceptance toward STEM education. Therefore, this study provides a theoretical and practical contribution to improving learning satisfaction in technology-based STEM education.

Student retention in higher education: the influences of organizational identification and institution reputation on student satisfaction and behaviors

PurposeUniversities worldwide struggle to retain students, so it is important to identify the factors that may improve retention levels. The research investigates key factors that have an impact upon student satisfaction and students' staying and supportive intentions. Of particular interest is the extent to which organizational identification and institution reputation influence student satisfaction and behaviors.Design/methodology/approachA conceptual model was developed and tested using covariance-based structural equation modeling. The data were obtained from a survey of 419 first year full-time undergraduate students in the United Arab Emirates.FindingsPerceived quality of teaching, organizational identification and institution reputation were found to be significant predictors of student satisfaction in our model, with student satisfaction having both direct and mediating influences on students' staying and supportive intentions.Practical implicationsThe findings suggest that universities should undertake activities that strengthen student-university identification and institution reputation, as these may strongly influence students' attitudes and behaviors. The paper discusses strategies that institutions may implement to develop and maintain organizational identification among students.Originality/valueThe research highlights that although perceived quality of teaching has an influence on student satisfaction, the influences of organizational identification and institution reputation are stronger.

An Exploratory Analysis of Determining Factors Influencing Student Satisfaction with Postgraduate Program Services

This research aims to investigate the determinants influencing postgraduate student satisfaction with postgraduate program services. The study employs a combination of qualitative and quantitative methodologies. Initially, in-depth interviews were conducted with 11 actively enrolled postgraduate students, followed by a survey distributed to 90 current postgraduate students at Universitas Klabat. The collected data underwent exploratory factor analysis (EFA) using principal component analysis, facilitating the identification of factors affecting graduate student satisfaction. The findings reveal that several crucial factors significantly contribute to postgraduate student satisfaction, including institutional excellence, program enrichment, faculty characteristics, and the quality of the learning environment. The outcomes of the data analysis underscore the nuanced interplay of these elements, emphasizing their substantial influence on the satisfaction levels of students enrolled in graduate programs.

Student Satisfaction and Retention: Impact of Service Quality and Digital Transformation

A country’s economic and technological development in the twenty-first century depends heavily on higher education. Similar to other countries, the majority of higher education institutions in Bangladesh are private universities that offer educational services alongside public (government-funded) universities. This study aims to investigate how service quality dimensions and digital transformation influence student satisfaction and student retention in private universities in Bangladesh. Data were acquired from a convenient sample, including students from the top five private universities in Bangladesh, through a self-administered questionnaire survey. The questionnaire was completed by 210 of the 235 students who were asked to participate. Each questionnaire was carefully examined. 200 were determined to be appropriate for this study. A conceptual model of eight factors, including the five dimensions of the SERVQUAL model, digital transformation, student satisfaction, and student retention, was framed and tested. Descriptive statistics (mean and standard deviation), multiple regression, and bivariate regression analyses were conducted using SPSS 26.0 to test the hypothesized relations. According to the findings of descriptive data, students are satisfied with the quality of private university services and digital transformation activities. This study reveals that all the service quality dimensions positively and significantly impact student satisfaction except the empathy dimension. It is also found that digital transformation substantially influences student satisfaction. Furthermore, student satisfaction has a positive and significant influence on student retention. To the best of the authors’ knowledge, this is the first initiative to investigate the impact of service quality dimensions and digital transformation on student satisfaction and student retention in the context of private universities in Bangladesh. This study contributes to higher education institutions for the improvement of service quality dimensions and the digital transformation to obtain student satisfaction and student retention in highly competitive educational sectors. Finally, this work argues that digital transformation in higher education is necessary for survival and growth in the twenty-first century.

Factors Influencing Student Satisfaction towards Distance Learning Apps During the Coronavirus (Covid-19) Pandemic in Malaysia

The latest coronavirus epidemic has witnessed a catastrophic fall in the traditional education system and a significant change to app-based learning to maintain learning continuity. The conventional face-to-face teaching approach has been drastically altered with the addition of a new dimension in which student satisfaction is paramount. This current research paradigm is based on the TAM model. Students residing in Klang Valley, Malaysia, obtained a total of 483 data. By deploying SPSS and AMOS version 24.0, the study found self-efficacy as one of the deciding factors of student satisfaction; there is a strong correlation between self-efficacy and satisfaction. Furthermore, perceived usefulness and perceived ease of use are also influenced by self-efficacy. In contrast, perceived ease of use does not affect perceived usefulness, and perceived usefulness does not affect satisfaction. Finally, to increase the level of distance learning during COVID-19 the outbreak, recommendations are made to enhance the virtual learning environment.

Satisfaction with the clinical practice among nursing students using regression models and qualitative comparative analysis

BackgroundClinical practice is considered fundamental in nursing studies for the effective education of nurses and students' satisfaction. Both the clinical environment and the clinical educator are key factors in students´ satisfaction. ObjectivesTo analyze the influence of the socio-demographic variables of clinical educators and nursing students on satisfaction with the clinical practice. DesignThis was an observational, cross-sectional study. SettingsA clinical practice course at a private university in Valencia, Spain. ParticipantsThe study included 527 nursing students enrolled on the clinical practice, supervised by 187 clinical educators. MethodsTwo statistical methodologies were used for data analysis: hierarchical regression models (HRM) and fuzzy-set qualitative comparative analysis model (fsQCA). ResultsThe results indicate that sociodemographic variables such as sex, being a woman, and being in the second grade year group, influence student satisfaction in both methodologies. ConclusionsAccording to our results, establishing specific academic plans for students in higher years (3rd and 4th) could improve nursing students' satisfaction with their clinical practice. Adequate training of students is a key factor in the provision of high-quality nursing care.

COVID-19: MENGUKUR KEPUASAN MAHASISWA YANG MENGGUNAKAN TELECONFERENCE DALAM PEMBELAJARAN

This study aims to test empirically whether the quality of the system, the quality of information, and the ease of use of the teleconference system used by students in learning during the Covid-19 pandemic influence student satisfaction in using the system. The sample in this study were students who used the teleconference system in learning during the Covid-19 pandemic, totaling 356 people. The test tool in this study uses validity, reliability, and hypothesis testing. Based on the research results, it was found that the quality of the teleconference system had a significant effect on student satisfaction in using the system. The quality of information from the teleconference system has a significant effect on student satisfaction in using the system. The ease of using the teleconference system has a significant effect on student satisfaction in using the system.

Withdrawal Notice: Measurement of Social Presence Influence Student Satisfaction in an Acupuncture Online Training

The article has been withdrawn at the request of the editor of the journal Current Traditional Medicine due to incoherent content. Bentham Science apologizes to the readers of the journal for any inconvenience this may have caused. The Bentham Editorial Policy on Article Withdrawal can be found at https://benthamscience.com/editorial-policies-main.php Bentham Science Disclaimer: It is a condition of publication that manuscripts submitted to this journal have not been published and will not be simultaneously submitted or published elsewhere. Furthermore, any data, illustration, structure or table that has been published elsewhere must be reported, and copyright permission for reproduction must be obtained. Plagiarism is strictly forbidden, and by submitting the article for publication the authors agree that the publishers have the legal right to take appropriate action against the authors, if plagiarism or fabricated information is discovered. By submitting a manuscript, the authors agree that the copyright of their article is transferred to the publishers if and when the article is accepted for publication.

COVID-19: MENGUKUR KEPUASAN MAHASISWA YANG MENGGUNAKAN TELECONFERENCE DALAM PEMBELAJARAN

This study aims to test empirically whether the quality of the system, the quality of information, and the ease of use of the teleconference system used by students in learning during the Covid-19 pandemic influence student satisfaction in using the system. The sample in this study were students who used the teleconference system in learning during the Covid-19 pandemic, totaling 356 people. The test tool in this study uses validity, reliability, and hypothesis testing. Based on the research results, it was found that the quality of the teleconference system had a significant effect on student satisfaction in using the system. The quality of information from the teleconference system has a significant effect on student satisfaction in using the system. The ease of using the teleconference system has a significant effect on student satisfaction in using the system.

Factors Influencing Student Satisfaction with the Fieldwork Course in LIS in South Korea

Factors Influencing Student Satisfaction with the Fieldwork Course in LIS in South Korea

Factors Influencing Student Satisfaction in Higher Education. The Case of a Georgian State University

With the increasing importance, higher education is considered as a major asset for any nation’s socio-economic and technological development. The quality of education offered by the higher education institutions directly impacts country’s performance. That is why, number of scientific researches and public reports and debates agrees on the importance of the quality management in higher education. There is also an important debate on a link between the service quality and students’ satisfaction. On the one hand, there is a logical dependence of the degree of satisfaction to the perceived quality. On the other hand, number of studies have also identified a link between students’ satisfaction and their loyalty. This study looks at the determinants of student satisfaction in Georgian Higher Education Institutions. With the objective to detect the main components of service quality influencing students’ satisfaction, the article uses HEdPERF as a measuring instrument of higher education service quality. Data is collected from 793 students of one of the largest universities of the country. An exploratory factor analysis six factors for the further examination. After scale development, a multiple regression analysis is used to test the research hypothesis. The results of the study show that the administrative factors are the most sensitive and have a positive influence on the students’ satisfaction. Also, there is a positive relation between academic programs and student’s satisfaction. The disproportionate attitude is observed between the importance of academic factors and satisfaction.

Teacher Proactivity Influencing Student Satisfaction and Loyalty Role of Job Crafting and Work Engagement

Executive SummaryDuring the recent past, various researchers have argued that educational institutions fall within the domain of service industry ( Joseph & Beatriz, 1997 , Journal of Marketing for Higher Education, 8(2), 1–13). Consequently, service marketers have placed unprecedented attention on education sector to explore the marketing aspect of academic institutions. Furthermore, because of intensifying global competition and increasing cost of education, academic institutions are placing additional emphasis on student-related outcomes rather than merely concentrating on the skills and abilities of their graduates.In this backdrop, this study investigates the hitherto unexplored antecedents of two significant student-related outcomes (student satisfaction and loyalty), that is, proactive personality of teachers. The study also provides a possible explanation of this relationship through the mediating role of job crafting and work engagement. This would help academicians to develop broader insights into the domain of antecedents of positive student experiences.Dyads of 159 teachers from 20 universities in India were created and responses were collected on job crafting and work engagement (self-ratings) and proactive personality (peer-ratings) using a structured questionnaire. About 608 students were approached from the same universities to collect data regarding their satisfaction and loyalty. The sample universities included both central and state universities. All constructs were measured using previously developed scales. The hypothesized relationships were tested in AMOS 20 using structural equation modeling.The results evidenced a significant positive influence of teacher proactivity on student satisfaction and their loyalty. Also, job crafting and work engagement are found to significantly and sequentially mediate the relationship between teacher proactivity and student outcomes. Therefore, academic practitioners are required to place additional emphasis on proactivity of the teaching staff so as to result in positive student service experience. It is suggested that the selection and recruitment process of teaching faculty be redesigned to identify proactivity of prospective teachers.

Does higher education service quality effect student satisfaction, image and loyalty?

Purpose– The purpose of this study is to investigate the effect of Malaysian public universities’ service quality on international student satisfaction, institutional image and loyalty.Design/methodology/approach– A total number of 400 questionnaires were distributed to international students, selected using convenience sampling technique, at three public Malaysian university campuses in Kuala Lumpur. Of this, 241 were deemed fit for analysis (60 per cent response rate). Partial Least Squares Structural Equation Modeling was used to analyze the collected data, assess the model and test hypotheses.Findings– The findings show that all the five dimensions of higher education service quality influence student satisfaction which in turn influences institutional image, and together, they influence student loyalty.Research limitations/implications– There are a number of limitations associated with this study. First, the findings of the study are based on data from international students at only three Malaysian public university campuses. Second, this study focuses on a relatively small sample of international students. Besides, this study uses HEdPERF to assess higher education service quality which might exclude some factors that may influence international student satisfaction. On the other hand, it highlights a number of implications for the management of Malaysian universities.Originality/value– This study validates the HEdPERF scale in the context of Malaysian public universities with regard to the perceptions of international students. Furthermore, this study extends the HEdPERF scale and examines its effects on student satisfaction, institutional image and loyalty.