Importance Of Quality Management Research Articles

The effects of quality management on the development of organisational exploration: an empirical research on the organic agro-food industry

PurposeThe purpose of this paper is to analyse the role of quality management on the development of organisational exploration.Design/methodology/approachPartial Least Square was used on a sample of 350 companies within the Spanish organic agro-food industry.FindingsThe study results provide empirical evidence of the positive and significant impact that quality management has on the development of organisational exploration.Research limitations/implicationsCausal relationships cannot be applied to this study due to cross-sectional data being used rather than longitudinal data.Practical implicationsQuality management must be considered by managers an essential tool to the development of organisational exploration. As a systematic approach, that moves towards to the development of policies, attitudes and behaviours which foster and boots the development of organisational exploration.Originality/valueQuality management is a widely used management approach, which organisations use to improve the quality of their products, services and their overall performance. Organisational exploration is seen as a fundamental tool to ensure sustainability, profitability and the future survival of organisations; however, there is disagreement throughout previous research. Some authors point out the importance of quality management in developing activities that promote organisational exploration, whereas other authors see quality management as an inhibitor. Given the great controversy in previous research, our study clarifies the role of quality management in the development of organisational exploration.

Implementation of Quality Management System for a Small Scale Building Construction project Sites.

Abstract: The construction industry plays a crucial role in consistently delivering value and quality to its clients. Nevertheless, it faces challenges related to quality, leading to unsatisfactory outcomes, unsafe structures, and budget overruns. To address these issues, it is essential to establish a Quality Management System (QMS). This systematic approach ensures both product and process quality, not only satisfying customers and adhering to regulations but also reducing rework and waste. The successful implementation of a robust QMS involves tasks such as business analysis, initial planning, awareness raising, expert training, document control, deployment, measurement and control, auditing, and continuous improvement. This research focuses on the importance of quality management in small-scale construction projects during the execution phase. It involves data gathered from interviews and questionnaires with builders/contractors, consultants, and customers/building occupants. By examining the quality management practices of these small-scale building contractors and their impact on customer satisfaction, operational efficiency, and cost-effectiveness, this study aims to provide valuable insights into the matter.

UPAYA PENINGKATAN SDM DAN DAYA SAING IKM MELALUI PELATIHAN MANAJEMEN MUTU DAN PENGELOLAAN SENTRA IKM

The training was conducted with the aim of increasing the capacity of knowledge, understanding, and analytical skills for members of small and medium industries, especially about efforts to increase human resources and industrial competitiveness. Method of implementation of Community Service (PKM) activities in the form of technical guidance. The speakers in this training are academics from the PKM STIE Enam Enam Kendari Team, and at the end of the activity will be given a handbook material. Community service activities at Small and Medium Enterprise (SME) Kendari City have been carried out with positive results on the development program and the implementation of quality management and management of SME centers. In the implementation of these activities, the following conclusions can be drawn: 1). The low knowledge of SME about the importance of quality management; 2). The establishment of independent SME groups from various businesses both on the scale of small, medium and large enterprises will make it easier to obtain credit assistance and management coaching systems to increase production volumes; 3). Consultation and quality management coaching in Small and Medium Industries; 4). Application of quality management.

The importance of quality management and its impact on the organization's reputation

The purpose of the study is to investigate how important quality management control is and whether it affects the reputation of the organization. The research presented in the article is based on various studies and scientific literature. The quality assessment methods, types, measures of customer satisfaction level and the main characteristics that are important for improving the reputation of the organization are discussed. The reviewed studies and literature have clearly shown that the quality of service has a direct impact on the reputation of the organization. Improving product or service quality management approaches and tools helps companies to increase their competitiveness. Constant care to meet customer needs has a positive impact on the company's reputation. The company's existing customers play a big role in attracting new customers, and for this the good reputation of the organization is a decisive factor.Quality control approaches to product manufacturing, whether they serve to produce with fewer defects, efficient delivery, or more, have a major impact on a company's ultimate success. Often, it is precisely in this respect that successful companies become market leaders.Those organizations that constantly monitor the management of service or product quality have a better reputation than others. Keywords: quality, reputation, service, customer, loyalty.

Evaluation of Total Quality Management in Turkish Pharmaceutical Companies: A Case Study

Corporate sustainability is one of the most challenging issues in superior organizations, and is always one of the main concerns of top managers. The importance of quality management in organizations—especially as total quality management—is considered to be one of the most important indicators of sustainability. We cannot achieve sustainability and its important sub-parameters—including economic and social sustainability—by merely employing the value of knowledge creation and knowledge sharing, without also focusing on customers, leadership, and process management. We designed appropriate questionnaires to test this premise, and then distributed and collected them from various reputable pharmaceutical companies in Turkey. We recorded the opinions of managers, supervisors, and deputies of different departments at various organizational levels. To analyze the data, SPSS software—one of the well-known applications in this field—was used. The new regular economy introduces new requirements for newly built public universities or pharmaceutical companies; therefore, their transformation and development are imminent. For example, colleges should comply with the new requirements of economic and social transformation for higher education, innovate their talent training models, and cultivate higher ideological standards and morality while instilling strong practical ability in their graduates to serve society. The results of this study not only illustrate the positive effects of total quality management on firms’ sustainability, but also validate knowledge management and its sub-variables, including knowledge creation and sharing. In addition, they confirm the mediating role of sub-variables, including knowledge creation and knowledge sharing in companies, influencing the effects of total quality management on the sustainability of companies.

Winds of change? Academics’ views on the introduction of quality management in Kazakhstan

PurposeAcademics’ perceptions of the motives of the introduction of quality management are still rarely investigated, particularly in Central Asian countries. Thus, this paper aims to understand the internal dynamics of organisational change within higher education institutions.Design/methodology/approachThe paper presents evidence from an online survey of academics from three Kazakh national universities. Their perceptions are presented with a quantitative descriptive approach using means and standard deviations.FindingsThe results show that academics perceive institutional (e.g. regulations, professional standards, existing norms, etc.) and instrumental explanations (e.g. institutional learning, improvement, intra- and inter-organisational competition, etc.) of the introduction of quality management as equally important. This contradicts existing evidence from surveys of other groups within higher education institutions.Originality/valueIn addition to evaluating the literature, the paper combines institutional and instrumental reasons for the introduction of quality management in Kazakh universities. Taking a perspective centred on academics, the results indicate that scholars’ assessments reveal a comparatively low variance regarding the importance of quality management. Based on these results, the paper suggests that empirical studies need to be broadened with comparative perspectives from different organisational contexts, groups and administrative traditions.

PERSPECTIVES OF E-HEALTH FOREIGN ACHIEVEMENTS INTRODUCING IN GEORGIA

The article discusses current issues in e-Health and Health Information Technology (IT), which aims to provide access to patient health information at the right time and place, thereby ensuring the continuity and quality of medical services to improve health outcomes. The paper identifies the interrelationships and relevance of the economic aspects of medical treatment, where the introduction of information technology highlights the importance of quality management in medical treatment, as well as new ways of providing e-health services that facilitate collaboration between different health care institutions The new forms based on electronic medical record (EMR), which play an important role in gathering information from different healthcare providers, provide a single, unique record for each person that will be available through the Electronic Health Record System (EHR). Key words: e-Health (Digital Healthcare, TeleHealth), COVID-19 pandemic, Electronic Health Record (EHR), Electronic Medical Record (EMR), Health Information Systems (HIS).

Business Intelligence (BI) Implementation - COBIT 4.1

The present paper aims to propose a general procedure to sizing and improve the Information Technology in an organization.
 The use of information systems has led to the recognition of the importance of quality management in the competitive environment. However, only few companies have taken actions to measure and enhance the quality of information. Hidden costs and poor quality of information may adversely measuring the performance of Business Intelligence systems based on COBIT 4.1 [1].
 The value of the study is the ability to use business intelligence for the purpose of implementation and management capability.

The Importance of Quality Management in Civil Construction Projects

The Importance of Quality Management in Civil Construction Projects

The analysis of specialists’ opinion on the implementation of concept of risk management in clinical trials of drugs

At the modern stage of the pharmaceutical industry development quality risk management becomes an integral part of all the processes of drug development and clinical trials (CT).Aim of paper is to study the opinion of competent experts in the field of CT of drugs and formation of strategic ways of risk management at the clinical site as well as to identify possible complications in the practical implementation of these approaches.Materials and methods: the survey of the expert group (17 people) to select the indicators and the parameters measuring the risks of CT at clinical site, as well as their acceptable levels. The assessment of survey results was done using non-parametric statistics methods. Results of research. There were established the differences of various stakeholders’ notion of conceptual content and practical importance of quality management and the application of risk-oriented approaches at the clinical site in relation to CT quality that can become an obstacle to their implementation. The introduction of risk-based monitoring into the system for CT management at the clinical site corresponds to the interests of all stakeholders involved in the study. General concernment of the customer’s representatives, regulatory authority and researchers should be an important basis for the implementation of the risk-based management at the clinical site. So, it is necessary to create a common understanding of the terminology, objectives and expected outcomes of risk management at the clinical site, as well as a clear allocation of the duties and responsibilities of each side.Conclusions. The expediency of the concept of risk management application at the clinical site, practical orientation, as well as the need to develop scientific and methodological approaches for its implementation, contributing to the formation of a common basis for action and coordinated interaction of stakeholders involved in the management of CT were proved.

Role of Critical Success Factors Related to Six Sigma in Quality Management in Organizations

Sigma is a popular tool (Anthony & Coronado 2002) as well as a well driven strategy which has been employed for reducing variability in processes (Anthony et al. 2007), thus increasing the quality of the finished product and reducing cost of after sale care of products (Harry & Schroeder 2005). The organizations have benefitted in cutting costs of processes (Ehie & Sheu 2005), by employing tools and techniques of total quality management systems, where six sigma is one component. It was first introduced in Motorola in 1986, and it has since been employed by many other corporations as well, to statistically improve performance as well as quality of products and processes. Many corporations have employed this approach and have benefited from them. Although all corporations are not able to create successful processes with employment of Six sigma, there are nevertheless many examples of projects that have benefitted from it as well. This paper systematically reviews the critical factors which influence success related to six sigma. This tool is also critically reviewed to find its importance in quality management in organizations.

Do Our School Programmes Motivate Youth for Quality? - A Case from Slovenia

Purpose: The paper highlights the issue of teaching for quality in our regular higher education programmes – just to have an insight into the situation and to find some improvement opportunities. Design/methodology/approach: Analysing a case from Slovenia our survey study focuses on quality management related courses at all the levels of education to see if they follow the realized importance of quality management in all spheres of life proved through literature review, manager claims and even through politician and journalist statements. It also analyses final student papers (undergraduate, graduate, master and doctoral theses) that could signal the students' interest in quality management. Findings: Slovenian education institutions do follow quality requirements regarding institution management. However, they offer only few specific quality management related courses. Additionally, less than 5% of published final student papers in faculties offering quality management related programmes are related to quality matters. Research limitations/implications: The analysis of quality management related final student papers was limited only to the biggest Slovenian University in this preliminary research. It should be followed by some more detailed research on this topic giving stronger suggestions. Practical implications: School programmes should cover business needs regarding quality management knowledge and skills. Social implications: Teaching for quality through regular school programmes would be the most effective and systematic way to improve the culture of quality and responsibility in the society and to implement it in our organizations as well. Originality/value: The literature review showed some research on quality management of the higher education institutions. However, no research on quality topics in their offered courses and in student papers has been found.

Research on Construction Quality Control Content and Method

Housing construction project is closely related to people's production and living, this paper analyzes the basic method and construction quality control theory, illustrates the importance and the importance of quality management and strengthens the construction phase, and proposes to strengthen the system construction, strengthen the internal supervision and related Suggestions.

Creating ambidexterity through quality management

Ambidexterity is the capability of an organisation to be aligned and efficient in managing current business demands (exploitation) and also be adaptive to changes in the environment (exploration). However, it is yet unclear how organisation-wide ambidexterity can be achieved. Research shows that quality management (QM) can improve exploitation, but it is also accused of dampening exploration. This conceptual paper aims to explore how some important QM practices can be designed and executed to support ambidexterity. We found that indeed these practices can contribute to both exploitation and exploration and in this way give rise to ambidexterity. Related to each of the discussed QM practice there are different activities; some of these contribute more to exploitation, others to exploration. The key contribution of this paper is that it chalks out the dynamics of ambidexterity creation through QM. The paper challenges management to apply QM practices in a way that supports both exploitation and exploration simultaneously.

Where do we stand in cost of quality awareness? - Pakistan's case

Quality management (QM) techniques have emerged as effective tools for organisations to satisfy their customers and achieve competitiveness. Cost of quality (COQ) is regarded as an important QM technique which measures the cost incurred in achieving better and improved product or service quality. This paper intends to contribute in the area of empirical study on quality costing by providing analysis of understanding and performance of the Pakistani industry (manufacturing and service sectors) in the context of practicing the basic principles of quality, QM and especially the effective implementation of COQ programme awareness. Findings of the study manifest that majority of the respondent firms have well implemented QM practices. Evidence also suggests that implementation of COQ programme helps enhance overall competitive position of the firm. However, due to lack of necessary understanding and relevant training on COQ, majority of the firms do not formally report COQ.

Volume and outcome in rectal cancer surgery: the importance of quality management

For many years, the impact of the surgeon volume on short- and long-term outcome after rectal carcinoma surgery is controversially discussed. Literature and own department data were reviewed in order to clarify the impact of surgeon volume in the current era of total mesorectal excision surgery, multimodal therapy, quality management, and centralization of cancer care. Uni- and multivariate analysis of data from 1,028 patients with solitary rectal carcinoma, treated between 1995 and 2010 at the Department of Surgery, University Hospital, Erlangen, Germany, was performed. Surgeons were subdivided according to the number of operations/year into high- (at least seven/year), medium- (three to six), and low- (less than three) volume surgeons. Of 1,028 patients, 800 (77.8 %) were operated by five high-volume surgeons, 193 (18.8 %) by seven medium-volume surgeons, and 35 (3.4 %) by 12 low-volume surgeons. Surgeon volume was significantly associated with postoperative mortality and the rate of positive pathological circumferential resection margin. In risk-adjusted analysis, after primary surgery, surgeon volume had a significant impact on observed overall survival and disease-free survival, but not on locoregional recurrence. After neoadjuvant radiochemotherapy, only observed overall survival was significantly influenced by surgeon volume. In surgical departments with special interest in rectal carcinoma, surgeon volume has some influence on short- and long-term outcome. Irrespective of this fact, specialization, experience, individual skill, hospital organization, and regular quality assurance are essential prognostic factors ensuring good results in rectal carcinoma surgery.

Impact assessment of ISO 9000 series on the organizational performance: Empirical evidence from small and medium enterprise (SME) sector of Pakistan

The importance of quality management in SME Sector of Pakistan as being catalyst for economic development is undeniable. Nevertheless it is unfortunate that despite this implication, little research is undertaken to comprehend the complex nature of SME. The purpose of this research is to measure impact of ISO 9000 certification on organizational performance of SMEs in Pakistan. The effect of five dimensions of ISO 9000 Standard was individually examined on the organizational performance. These five dimensions include management responsibility, documentation requirements of quality management system, resource management, product realization and measurement analysis and improvement. The findings of the research show positive relationship of ISO 9000 certification with organizational performance of SMEs.

An empirical study about the effect of Six Sigma CSFs on quality and cost

The number of companies that have adopted Six Sigma has been increasing continuously because of the importance of quality management. Since the introduction of Six Sigma in 1996, many service and manufacturing companies in Korea have taken advantage of it though some failed to implement it. At this time, an empirical study of Six Sigma will be helpful in the examination of the current status of Six Sigma implementation in Korea. This study investigates the Six Sigma critical success factors (CSFs) that are most widely used in Korea. These are broken down into eight factors: business strategy, management involvement, culture change, communication, organisation infrastructure, resource investment, training and understanding Six Sigma tools. Quality improvement and total cost reduction are used as performance variables. The relationship of CSFs to the performance variables is modelled using the structural equation modelling (SEM) and the hypotheses of the relationship are tested.

Quality as a reflection of innovation? Quality management in the Korean government

Quality management generally implies all the activities that are intended to bring about the desired level of quality. In order to improve the quality of a product or service in both private and public sectors, quality management has been exercised for a long time and broadly applied in various organizations. As many new buzz words emerge in both business and public management, however, it seems that its popularity has declined. Is quality management dead? Not really. Quality is a fundamental ingredient in innovation so it must not be disregarded, although there might be fluctuations in its popularity. This study reviews the developmental status of quality management in South Korea by looking at its status and conceptual changes from historical and comparative perspectives. Historically, quality management in modern Korea was influenced by Japanese and American practices. In a comparative perspective, however, European influence on quality management was not salient in Korea.Points for practitionersMore buzz words or fads will be generated by issue entrepreneurs and business consultants. However, quality management will not fade away. Continuous improvement is an endless open-ended journey, as is quality management. It is fair to say that the need for government reform and innovation will never be exhausted. Therefore, the importance of quality management will be a continuing reality in the future, perhaps with some adjustment of its rhetoric or riding on an irresistible wave of reform for adaptation. Quality has been reflected through innovation, and vice versa.

Malcolm Baldridge award as strategic leverage for educational and other service-related institutions

Since its inception in 1987, the Malcolm Baldridge National Quality Award (MBNQA) is given to establishments in various industries for their achievements through improving quality. At first glance, the award appears to favour manufacturing facilities, having received 40% of the awards over its history. Based on the origination and importance of quality management in manufacturing, this should come as no surprise. The focus of the paper is to evaluate if manufacturing has ultimately favoured compared to other industries and how the award has impacted some of the other industries included in them, namely small business, healthcare, and education. Taking industry size into account an industry comparison revealed that education is well represented and healthcare is underrepresented. Small business has decreased slightly in awards due to the addition of new categories in 1999. Overall, the facilities that have won the awards have been stories of success. Therefore, quality management can help improve all establishments regardless of industry.