Business Process Design Research Articles

Improving the Detection of Artifact Anomalies in a Workflow Analysis

Workflow management systems (WfMS) are considered as accomplish platforms which can provide structured organization in business process and service architecture design. The systems contain workflow models in foundation, which provide flow control in one or more task sequences in parallel. Manipulation and access of artifacts that occur in or between the task sequences can generate unexpected state of artifacts by inappropriate workflow design. The artifact anomalies in a workflow model are classified into two categories, which are types of continuous and concurrent anomalies. A continuous anomaly occurs while an artifact is written redundantly or accessed before production. On the other hand, a concurrent anomaly can occur while an artifact is conflict written in parallel in a workflow model. There are several methods presented for anomaly analysis, however, these methods cannot detect all anomalies due to their definitions and they are either inefficient or lack of proof for the correctness. In this article, we present improved detection methods with an improved C-tree structure, called SP-tree. Based on an updated anomaly definition, our anomaly detection includes two stages: 1) the transformation algorithm generates an equivalent SP-tree from a given structured workflow model; and 2) based on the generated equivalent SP-tree, a series of methods are applied to detect anomalies.

A Business Processes Model for the Integration of Over-The-Top Platforms in Communications Service Providers Operations

The problem between Over-the-Top (OTT) and Communications Service Provider (CSP), namely for multimedia streaming services, is not new and has been a topic much discussed in the TM Forum. At time of writing, a technical solution that would benefit both parties has not yet been presented. With the existing model (no operational integration), both OTTs and CSPs are dissatisfied. This paper proposes a technical solution that can be beneficial to both parties and can potentially solve the existing conflicts. The solution presents the high-level design of Business Processes to integrate OTT Service Platforms in CSP Operations. Some hypothetical, but close to reality scenarios were defined in order to show how the model could be applied. The design of the model incorporates information and suggestions collected from Portuguese CSPs. To evaluate the accuracy of the design methodology, a set of interviews were conducted with industry experts in the sector, who evaluated each process model of the solution. A set of surveys from end users of those types of services was also conducted, in order to understand their opinions about the ideas used for the construction of the model.

The Business Process Design Space for exploring process redesign alternatives

PurposeProcess redesign refers to the intentional change of business processes. While process redesign methods provide structure to redesign projects, they provide limited support during the actual creation of to-be processes. More specifically, existing approaches hardly develop an ontological perspective on what can be changed from a process design point of view, and they provide limited procedural guidance on how to derive possible process design alternatives. This paper aims to provide structured guidance during the to-be process creation.Design/methodology/approachUsing design space exploration as a theoretical lens, the authors develop a conceptual model of the design space for business processes, which facilitates the systematic exploration of design alternatives along different dimensions. The authors utilized an established method for taxonomy development for constructing the conceptual model. First, the authors derived design dimensions for business processes and underlying characteristics through a literature review. Second, the authors conducted semi-structured interviews with professional process experts. Third, the authors evaluated their artifact through three real-world applications.FindingsThe authors identified 19 business process design dimensions that are grouped into different layers and specified by underlying characteristics. Guiding questions and illustrative real-world examples help to deploy these design dimensions in practice. Taken together, the design dimensions form the “Business Process Design Space” (BPD-Space).Research limitations/implicationsPractitioners can use the BPD-Space to explore, question and rethink business processes in various respects.Originality/valueThe BPD-Space complements existing approaches by explicating process design dimensions. It abstracts from specific process flows and representations of processes and supports an unconstrained exploration of various alternative process designs.

A tailorable framework of practices for maintenance delivery

PurposeThis paper aims to describe the development of a tailorable framework of practices for maintenance delivery (MD) and present a range of examples to demonstrate the tailoring process. The framework covers the entire scope of MD in detail, including several related subjects where significant business process interaction occurs. It offers a wide range of optional practices throughout, complete with expert guidance to enable tailoring based on the business context.Design/methodology/approachThe framework was developed in two stages: firstly, via a review of existing MD processes from the literature to establish a preliminary version; this was then developed further via a Delphi study utilising the opinion of experts from industry to validate, critique and improve the initial framework design.FindingsThe completed framework was implemented and tested by the industrial sponsor of this research and was found to deliver significant improvement to their MD practices.Practical implicationsThe tailorable nature of the framework means that it can be utilised by any business to design an MD process that is fully effective within their specific context. Alongside a tailored MD process, the framework will also generate a fully aligned implementation specification for the supporting computerised maintenance management system (CMMS), which is also tailored according to the same contextual requirements. This will enable the end user of the framework to procure, implement and configure a CMMS that has all of the functionality required to fully support their business requirements.Originality/valueInnovation is delivered by combining a novel business process design tool with a software specification tool to solve a common industry problem (i.e. poor CMMS implementation).

The use of different notations of design of business processes of trade enterprise is for planning of his activity

The article presents the procedure for further improvement of the functioning of a domestic trade enterprise to ensure its competitiveness and sustainability, which is associated with the processes of adjustment, regulation, reorganization and improvement of business processes. The possibility of increasing of efficiency of planning of functioning of trade enterprise is on the basis of design of business processes, that allows evident to represent all processes and stages of activity and management, set existent problems, define resources, regulations, tasks and desirable results. It is well-proven that construction and use of models of business processes in different notations it is aimed at the increase of efficiency of planning of functioning of trade enterprise, as these models allow evidently to represent all processes and stages of activity and management, set existent problems as «critical points» of process, to define resources, regulations, tasks and results. For determination of the state of functioning of basic business processes of enterprise for the evident image of processes and stages of works is built diagram basic to the business process in the system of design of business processes – «Bizagi. Modeler», that is sent to the design, implementation, automation and analysis of business processes in the module of Modeler in notation of BPMN, where the sequence of executions and events is designed. The diagram of actions of the main business process of the trading enterprise in the standard of modeling of business processes – «Bizagi. Modeler» allowed establishing a list of business process operations and a list of documents with their characteristics. Offered model in notation of IDEF0 basic to the business process foresees the construction of business-function or work (presented on diagrams as rectangles) and data and objects (represented as pointers that link inter se works), here to the mechanism of management belong: personnel; capital assets and technical equipment. In the article possibilities of introduction of modern tool of improvement of business processes are investigational the realization of commodity in the conditions of domestic trade enterprise, considered directions of improvement of efficiency of functioning of basic business processes of enterprise; expediency of introduction of control system by business processes is select and well-proven on the basis of their regulation and design for providing of efficiency of work of shop. For this purpose, the tool of the strategic planning of platform is select and applied business is a design of «ARIS Express», removes the basic stages of the strategic planning of development of trade enterprise. In the article the result of decoupling is presented to the business process of the strategic planning on the basis of results of functional design of standard of IDEF0 of process of planning of activity, allows as good as possible to describe, to regulate the business processes of activity of base enterprise.

Optimization of Intelligent Logistics Supply Chain Management System Based on Wireless Sensor Network and RFID Technology

Based on the in‐depth study of two technologies, wireless sensor network, and RFID technology, this paper proposes a corresponding solution to the urgent storage positioning problem and the safety of goods in transit in the logistics supply chain process. And on this basis, it broadens the whole logistics process of warehousing and distribution and designs a framework of intelligent logistics supply chain management system with wireless sensor network and RFID technology to realize the management process of logistics main business. For the problems of complicated hardware wiring, the excessive number of positioning nodes and low effective coverage rate of traditional RFID‐based positioning methods in large‐scale warehousing environment, the integrated RFID and wireless sensor network fusion technology constructs a new movable anchor node, divides the nodes in the traditional positioning process into fixed anchors and mobile anchors, proposes a secondary positioning method, improves positioning accuracy and effective coverage rate, and provides a new positioning method for large‐scale storage environment. For the transportation of goods in transit, especially precious and dangerous goods, a six‐axis acceleration sensor‐based method for detecting the behavioral attitude of goods in transit is proposed. Time window slicing of cargo motion data stream is performed to reduce data processing and based on the statistical features of a large amount of experimental data, and feature vectors and classifiers are analyzed and designed to achieve behavioral attitude classification of goods in transit. The experiment proves that this method has high recognition accuracy and has certain practical application value. Finally, the whole storage and distribution logistics process is integrated, the framework of intelligent logistics supply chain management system combining WSN and RFID is built based on wireless sensor network software and hardware platform, and the detailed design of logistics supply chain management system business process is mainly carried out. Combined with the two key methods proposed in this paper, the information management process of traditional logistics business such as access, storage positioning and monitoring, and distribution monitoring and management is realized, and the management system is tested on this basis. The testing effect proves that this system has certain deployment reference significance and practical application value and to a certain extent can help improve the intelligence level of logistics supply chain management and achieve the expected goal of this study.

Design and Implementation of Charity Donation System

With the development of economy and society, more and more people are committed to charity. Philanthropy not only reflects the degree of economic development, but also represents the level of social development. Philanthropy is not only a balancer to adjust the gap between the rich and the poor, but also helps to reduce polarization, promote social morality, stimulate social responsibility and promote social harmony and tranquility. This paper designs and develops the charity donation system, analyzes the business process, data process and database design of the system, and realizes the core functions such as material management and donation management, which can improve the adverse phenomena such as asymmetric help seeking and donation information and opaque charity behavior in the process of charity promotion.

Key user ERP capability maintaining ERP sustainability through effective design of business process and integration data management

Business competition is increasingly complex, and there are no clear boundaries between products, so company operational processes are needed efficiently and effectively. The performance achieved is obtained through the implementation of an integrated information technology known as ERP. ERP implementation requires a person in charge of a business function called a key user who understands business processes and collaborates with ERP system vendors. The study obtained data that can further process from 77 manufacturing companies in East Java by purchasing an ERP or self-development package. Data processing uses PLS to answer all research hypotheses. The results show that key user capability was able to have a direct effect on the effective design of business processes of 0.643 and integration data management of 0.373. In contrast, it had no direct impact on ERP suitability. Effective Design of Business Processes has an immediate effect on Integration Data Management of 0.338 and ERP suitability of 0.395. The results also show that Integration Data Management has a direct effect on ERP suitability of 0.462. The data processing results for the indirect effect showed that key user capability influenced ERP suitability through the effective design of business processes of 0.507. Key user capability affects ERP suitability through Integration Data Management, and it is obtained as much as 0.254. The last hypothesis, key user capability, influences ERP suitability through effective Design of Business Processes and Integration Data Management of 0.182. The study results provide theoretical contributions to ERP implementation success factors, while practical gifts give key users a good understanding of the company's business processes and ERP systems.

The Main Factors of Efficiency of Designing Business Processes in the Garment Industry

The Main Factors of Efficiency of Designing Business Processes in the Garment Industry

Rekayasa Proses Bisnis Sistem Surveilans Penyakit Tidak Menular berbasis IoT

Surveilans merupakan kegiatan analitis, sistematis, dan periodik terhadap penyakit atau gejala kesehatan agar dapat dilakukan tindakan penanggulangan secara efektif dan efisien melalui proses pengumpulan data, pengolahan, dan penyebaran informasi epidemiologi kesehatan kepada penyelenggara layanan kesehatan. Perkembangan teknologi dapat diaplikasikan untuk kegiatan surveilans kesehatan, salah satunya adalah teknologi Internet of Things (IoT). Makalah ini bertujuan mengidentifikasi dan menganalisis proses bisnis yang sedang berjalan, kemudian melakukan rekayasa proses bisnis, khususnya pada proses bisnis surveilans penyakit tidak menular dengan pendekatan teknologi berbasis IoT. Metodologi yang digunakan yaitu business process improvement. Makalah ini menghasilkan desain hasil proses bisnis dari tahapan-tahapan yang dilakukan, antara lain identifikasi, analisis proses bisnis, rekayasa atau perbaikan proses bisnis, dan evaluasi proses bisnis sebelum dan sesudah perbaikan. Hasil simulasi proses bisnis menunjukkan bahwa rekayasa yang dilakukan dapat mengurangi waktu proses, yaitu lebih efisien rata-rata 62,9 menit, atau sebesar 78,77%, sehingga dapapt dikatakan bahwa rekayasa proses bisnis surveilans pencegahan penyakit tidak menular berbasis IoT lebih efisien dalam melakukan aktivitasnya.

Designing a Medical Device Marketplace Business Model Using the Lean Startup Method

Marketplace is a model of business where sellers and buyers do their selling and purchasing transactions online. Medical devices marketplace comes in application software that can be used as a place for promoting products that have a purpose to increase health quality in Indonesia. This application is called ‘MedMarket’ that stand for Medical-Market. The aim of this study is to design business processes that will be implemented and design product prototype according to market needs. So it can be solution to obtain various types of medical devices with good quality and competitive price in one application that will make it easier to look for the requested medical device. MedMarket is designed with lean startup method which consist of three stages: document the plan, identify the riskiest parts of the plan, and systematically test the plan to validate feedbacks from respondents. MedMarket has three main features which are verified sellers, products information, and the products are divided in several categories. Application’s prototype was designed with Adobe Xd software.

Supply Chain Management Analysis Using the Business Process Model and Notation in the Midst of Covid-19 Pandemic

Supply Chain Management (SCM) aims to maximize the value of the products produced to meet customers' needs and demands. This study aims to conduct an assessment of Supply Chain Management at MS Company and suggested BPMN with adjusted business processes. The Business Process Model and Notation (BPMN) approach is useful for describing complex business process modelling in detail but still easy to understand. Thus, it can minimize errors in implementing business processes. We used the study case approach to conduct this research by studying several journals related to SCM. A discussion was then held to improve the four main processes associated with SCM, and the improvement was written by using BPMN. This study explains that BPMN can be used to give detail and minimize errors so that the modified business process modelling is easy to understand and facilitates communication between business process designers and business process executors. Some MS company improvement in its SCM includes production scheduling, goods procurement, production implementation, and warehouse management. It is suggested that further observation and examination of the improved SCM is needed to prove the new SCM's success in the midst of the covid-19 pandemic.

OVERVIEW OF INFORMATION TECHNOLOGIES OF BUSINESS PROCESS MANAGEMENT IN ORGANIZATIONS

The basic business management is the management of the structure of business processes. The success and efficiency of management is a complex and quite capacious activity, which depends on the chosen tools, in particular, the use of information technology. The IT market demonstrates a wide variety of software products for business process development and management. The article is devoted to the study of modern IT products and determine its specifics. The management methodology has a wide range of business process management tools. The authors consider the main business process management systems: BPMS, which provides opportunities to implement business processes in accordance with their formal model; IDEF standard methodology of the ICAM family whose purpose is to model complex systems, display and analyze the model; ARIS, which allows you to create systems of balanced scores and optimize business processes in accordance with these indicators; BPMN, the feature of which is the ability to describe and model business processes; BPEL standard created for the design and execution of business processes. Considered languages: YAWL, which is used to formally describe business processes; UML is a unified modeling language used in the object-oriented programming system, it contains object-oriented notations. The article discusses only some of the methods used by company managers to effectively manage business processes. Studies of even a small proportion of these methods provide a number of benefits, but it is important to remember that simply mastering these tools in business process management does not guarantee success, but its absence can lead to loss of competitiveness, reduced market share and low efficiency.

Solving a Business Process Optimization Issue With a Genetic Algorithm Coupled With Multi-Criteria Decision Analysis Method

The addressed issue in the present work revolves around the area of business process management in general and in particular optimization. The problem involves the generation of optimized business process designs from a business process model in a multi-criteria optimization environment by appealing an evolutionary algorithm. Thus, the main contribution is to analyze the characteristics of using a multi-criteria decision-analysis method within a genetic algorithm in an issue of business process optimization. The experimental results clearly demonstrated that using a multi-criteria decision-analysis method helps considerably the production of qualitatively interesting alternative solutions in a reasonable period time regard-ing the problem complexity, which ultimately assists the decision maker to perform improved decision making

Application of the modern information technologies for design and monitoring of business processes of transport and logistics system

The principles and functional diagram of the business processes of the transport and logistics system are presented in the article. Based on these, the use of modern information technologies for the design of business processes and their continuous monitoring is justified. The possibilities and areas of application of the computer assisted platform “AnyLogic” are illustrated. An example of designing of a distribution business process for transport using the cloud-based information system “AnyLogic” is shown.

Sociotechnical systems design revisited at the end of the 20th century. STS 2.0

At the end of the '90s, digital technologies took command changing global value chains, business models, services, organisational functioning, work. Business Process Reengineering, Lean Production, CSCW (Computer Supported Cooperative Work) became very popular approaches among managers overshadowing the STS (Sociotechnical Approach). In this chapter, a reconsideration of sociotechnical approach is proposed in line with the digital revolution and the new needs for rapid and radical changes. The positive aspect of those approaches are partly incorporated in the proposal of a Sociotechnical Approach 2.0: going back to the basic as process centred organization, quality of working life, process of design and change.1. Overcoming the bureaucratic and taylor-fordist organization. From functional to process centred organisation as the core step2. Business process re-engineering3. Computer Support Cooperative Work (CSCW)4. Lean production and Toyota Production System5. The sociotechnical design 2.06. The "Qualit" approach: how re-engineer and improve sociotechnical systems7. People empowerment8. Structural change management9. Sociotechnical system revisited at the end of the century. Joint design of information technology, business processes and work.

ANALISIS DAN DESAIN PROSES BISNIS PERUSAHAAN DENGAN PENERAPAN BLUEPRINT DAN ASSESSMENT AS-IS VERSUS TO-BE (STUDY KASUS PADA SEBUAH PERUSAHAAN SWITCHGEAR DI BANTEN)

Financial reports that are always slow and inaccurate have a bad domino effect for the business, from starting prospective buyers to withdraw due to taking too long to get answers to inquiries, wrong selling prices due to incorrect recording costs, late incoming money due to late billing, and other internal operational constraints. Companies must immediately redesign the business processes, so they can operate more efficiently and increase productivity. Starting with setting clear objectives for the principles of change, followed by setting the intended Business Process Blueprint, and followed by a series of activities to identify the current process (As-Is) and define process objectives (To-Be), a new Business Process Design is obtained. reflects the flow of business processes that integrate all functions of the company. The integration of business processes has succeeded in making the process simpler with a focus on the flow of cash-in and cash-out processes as well as internal management which can be directly seen on the General Ledger to make it easier to make timely financial reports and correct costing costs and other important business decisions. Keywords: Design Process, Manufacturing Process Flow, ERP.

Utilization of Service Oriented Architecture to Customize Accounting Business Process in Open ERP System for Smart SME’s

Small and medium enterprises or commonly referred to as SMEs in Indonesia are business activities that are in great demand after the economic crisis which resulted in the termination of employment (PHK) experienced by most companies. The role of SMEs in the Indonesian economy has now been recognized by the wider community. However, many SMEs in Indonesia are still running their business processes separately, especially in the accounting system, so that the business processes are running poorly, financial transactions that are still recorded and reported manually and separately, sales/purchase account items that are still recorded manually, and there's no system that supports the accounting process for SMEs.The output from this research is an Open Source ERP-based Smart SME system design in the accounting module by embedding the "smart" feature, namely analytic accounting. This design expected to be the standard and best practice in the SME accounting system so that SME's actors can create and get more structured financial reports and can design an integrated system that supports a real-time data management system.The research method used in this research uses the Service Oriented Architecture (SOA) approach. This method also refers to certain services on one platform such as services for making payments, transferring payments, and checking the status of a bank account in one application. In general, all the research processes carried out refer to the step by step of SOA and there must be input and output in designing the business model. This method is used to design business process models and services based on the accounting system problems experienced by SMEs.

DESIGNING BUSINESS MODEL CANVAS TRANSFORMS INTO BALANCED SCORECARD IN THE XYZ UNIVERSITY IN INDONESIA

Business Model Canvas becomes a company performance appraisal. BMC is widely used for initial design of business process. In this research, the author is focusing on analyzing business process in XYZ University, one of the largest well known universities in Indonesia. Through the business process, translated onto BMC to see wider view from the beginning to the end of the process. The BMC and then transforms into 4 areas of Balanced Scorecard to see percentage of 4 areas of the business process. Type of data is primary, by observing and interviewing some employees, students, and alumni, and secondary by searching information through social media. The methods is Business Model Canvas and Balanced Scorecard. The result is by including some inputs, business process of XYZ University confirms that the university will survive in long term and has good capacity to remain as one of the high rank universities in Indonesia.

The passport nightmare: business process analysis in public service

Learning outcomes Students should be able to: identify the elements of business processes; analyze efficiency measures; identify and define causes of poor efficiency in business process; analyze the results of a simulation model; propose process redesign alternatives based on the analysis; and acknowledge the challenges for improving public service processes. Case overview/synopsis The process to get a passport seems to be very simple, but Jose Hernandez, a Manufacturing Plant Director, has had bad experiences the past three times he has visited the passport office. He and his family have spent more than 3 h to get the passport for his little daughter, Maria. In this case, the authors illustrate the process analysis performed by Jose to find effective and efficient solutions to the problems that he found. The case study guides students through the analysis of a business process in public service from the perspective of the users. The students participating in the case analysis will not only learn to diagnose and describe the process but also to redesign it to achieve significant improvements. Furthermore, the students will realize that adding more resources to the process may not solve the fundamental issues, but analytical and creative skills are needed. In addition, the teaching notes provide a discussion about the existing challenges to improve public service processes. Complexity academic level Management and engineering undergraduate programs, operations management and business process design in Master of Business Administration programs. Supplementary materials Teaching Notes are available for educators only. Subject code CSS 9: Operations and Logistics.