Good Communication Skills Research Articles

Investigating medical students' satisfaction towards video-based learning versus face-to-face lectures: a Jordanian tertiary teaching hospital experience.

We aimed to evaluate the disparity between video-based learning and lecture-based learning on Jordanian medical students' satisfaction. We conducted this cross-sectional study using a web-based questionnaire adapted from Student Evaluation of Educational Quality survey. Using convenience sampling, medical students studying at the University of Jordan and Jordan University Hospital were recruited. Participants in either clinical or basic-science years that have completed the entire survey were included in the final analysis. We surveyed a total 487 participants among which male to female ratio was 1.19:1. Participants perceived greater benefit in terms of learning, instructor enthusiasm, content organization, breadth of teaching, and quality and number of assignments when using video-based learning (all p<0.01). In contrast, face-to-face learning was associated with significantly higher benefits in terms of group interactions (p<0.01) and capacity for rapport building (p<0.01). There was no significant difference in perceived examination performance between the two learning modalities (p=0.11). Video-based learning is the preferred learning modality among Jordanian medical students. Despite its dominance across multiple domains, it should be implemented as an adjunct to traditional classroom teaching for it is vital in the development of good communication skills and building rapport in medical students.

Hospital public relations and internal communication barriers during the Covid-19 pandemic

Background: Covid-19 hit almost all sectors of life, including the economy, tourism, and hospitals. Long queues of patients in the waiting rooms, mandatory use of personal protective equipment, layered masks, maintaining distance in interaction, and use of medical terms in requesting messages to patients are the barriers for medical personnel, especially nurses, in communication with patients. Purpose: The current study examined how hospital public relation helps overcome communication barriers between nurses and patients. The study was conducted at PKU Muhamadiyah Hospital Surakarta, accredited with 6-star KARS as a provincial referral hospital for COVID-19 patients and has the highest patient occupancy in Surakarta. Methods: It is a descriptive qualitative study. Conclusion: By using Dozier and Broom’s theory regarding the role of PR, this study proved that PR successfully helps overcome internal communication barriers experienced by nurses and patients. It plays as an expert advisor by providing input to hospital management and bridging the communication between nurses and patients. PR also acts as a problem solver by providing training on communicating correctly. Implications: Communication barriers can be overcome if nurses have good communication skills and understanding. As a support for the hospital system, PR provides regular communication training for nurses struggling to serve patients during the covid-19 pandemic.

Difficult Interpersonal Situations in Leadership as Arenas of Ethical Leadership and Learning

Leadership in the Finnish social and health care field has changed significantly since the beginning of the 21st century. Its principles have become closer to those of business organizations, which demand cost-effectiveness. Superiors are expected to achieve more with dwindling personnel resources. This may have led to unethical leadership, which has negative effects on workplace wellbeing and coping at work. The purpose of this study was to chart the experiences of master’s degree students in leadership (N=54) regarding difficult leadership situations and what they learned from them. All the students had a bachelor’s degree and at least three years of work experience. The data were collected as narratives written as part of a course on personnel leadership, which were then analyzed using deductive content analysis. Ethical leadership in difficult personnel situations was seen as good communication skills and treating all subordinates as equals. Through their own example, ethical leaders created a work environment where all felt understood and respected. The respondents also learned how to recognize features of unethical leadership through their experiences. Further research should focus on superiors’ experiences of leadership, which factors lead to unethical actions and how unethical leadership can be avoided. Keywords: communication, ethical leadership, interaction, learning through work, unethical leadership

Nurses' perceptions of nurse-patient communication in seclusion rooms in psychiatric inpatient care: A focus group study.

INTRODUCTION: Communication between nurses and patients is essential in mental health nursing. In coercive situations (e.g. seclusion), the importance of nurse-patient communication is highlighted. However, research related to nurses' perceptions of nurse-patient communication during seclusion is scant. The aim of this study was to describe nurses' perceptions of nurse-patient communication during patient seclusion and the ways nurse-patient communication can be improved. A qualitative study design using focus group interviews was adopted. Thirty-two nurses working in psychiatric wards were recruited to participate. The data were analysed using inductive qualitative content analysis. Nurses aimed to communicate in a patient-centred way in seclusion events, and various issues affected the quality of communication. Nurses recognized several ways to improve communication during seclusion. Treating patients in seclusion rooms presents highly demanding care situations for nurses. Seclusion events require nurses to have good communication skills to provide ethically sound care. Improved nurse-patient communication may contribute to shorter seclusion times and a higher quality of care. Improving nurses' communication skills may help support the dignity of the secluded patients. Safewards practices, such as respectful communication and recognizing the effect of non-verbal behaviour, could be considered when developing nurse-patient communication in seclusion events. This study deepens the understanding of nurse-patient communication during seclusion events from the perspective of nurses. Caring for patients in seclusion presents challenging situations for nurses and demands that they have good communication skills. To enhance their communication skills in seclusion events, nurses require opportunities to take part in further training after education related to communication skills for demanding care situations. Knowing the appropriate ways to interact with individual patients during seclusion can help nurses create and maintain communication with patients. For mental health nursing, nurses' enhanced communication may promote increased use of noncoercive practices in psychiatric settings. For patients, improving nurses' communication skills may help support dignity and autonomy during seclusion and shorten the time spent in seclusion, resulting in a better quality of care and more positive patient experiences related to care offered in seclusion. In this, the perspectives of people with lived experience of mental health problems should be acknowledged. Components of Safewards practices, such as using respectful and individual communication and paying attention to one's non-verbal communication (Soft Words), could be useful when developing nurse-patient communication in seclusion events.

Patient Outcomes of Virtual Foot and Ankle Telephone Clinics During COVID-19 Pandemic: 1 Year Experience

COVID-19 pandemic has instigated to find alternative methods of assessing and treating patients with foot and ankle disorders. We have implemented virtual telephone clinic consultations along with the face-to-face consultations. It has reduced overcrowding in the busy outpatient waiting area and thus limiting close patient contact. The aim of this study is to audit the patient satisfaction outcomes, assess the feasibility and to find out the potential financial implications of introducing telephone clinic consultations for foot and ankle disorders. A total of 426 patients who had telephone consultations for foot and ankle disorders for a period of 1 year were included. Patients were given individual time slots for the consultations. The patient satisfaction outcomes were assessed using a structured questionnaire. The outcomes following the telephone consultation was audited. The financial cost was calculated for the study period. Following the telephone consultation 35% of the patients were discharged and 36% were given further face to face appointments. 97.5% were very satisfied or satisfied with the methodology and outcomes of the telephone consultation. Ninety-five percent of the patients commented that they would recommend telephone consultations for foot and ankle to their friends and family. The financial savings calculated during the study period was about £25,000 ($30,000). Virtual telephone clinic consultations are safe, efficient and cost effective with good patient satisfaction outcomes. It is an alternative or can be conducted adjunct to face to face consultations with adequate planning, training, good communication skills and proper documentation.

Analysis of Biology Learning Problems in Urban Schools and Their Solutions

The achievement of learning objectives can be disrupted because of issues that occur in learning so that learning activities cannot be carried out optimally. As a result, it is important to identify the issues arising in order to select the most suitable solution to resolve them. The study aimed to identify problems with learning urban biology at one of the senior high schools in Jakarta and to find answers to those problems. The research method is using a case study method; a type of research that involves an in-depth examination of one individual, a group, an organization, and so on over a set period of time. The study's data collection methods included observation and interviewing. The study's findings reveal the following issues in learning biology at one of the senior high schools in Jakarta: 1) The biology program's implementation on practical indicators, 2) The redesigned 2013 curriculum, which is considered inconvenient for students and teachers to use, 3) Learning media selection and 4) Student learning interest. The solution to the problems of learning biology at senior high school in Jakarta is to understand the concept of implementing the 2013 curriculum so that it can provide innovative learning methods, can optimize the learning media that are being used, and understand the cognitive development of students with good communication skills.

Evaluation of Social Intelligence and Communication Skills Levels in terms of Music Education

This study aims to determine high school students’ social intelligence and communication skills and the effect of music education on these variables. A survey method was used in the study. Two data collection tools were used in the study. These are Tromso Social Intelligence Scale developed by Silvera et al. (2001), adapted into Turkish by Doğan and Çetin (2009), and Communication Skills Scale created by Korkut Owen and Bugay (2014). The study group consists of students in five high schools in Ankara, the capital of Turkey, in the 2021-2022 academic year. The data collection process was completed in two months (April-May). The study shows that high school students have good social intelligence and communication skills. The scores obtained do not differ according to gender and grade level variables. At the same time, a positive and significant relationship was found between social intelligence and communication skills scores. The scores of the group that received extra music education outside the school were compared with those that did not. According to these results, the social intelligence and communication skills scores of the group that received music education were higher. While this difference was not significant in the case of social intelligence, it was significant in the case of communication skills.

KOMUNIKASI ANTARPRIBADI IBU DAN ANAK DALAM MENINGKATKAN PRESTASI BELAJAR ANAK (STUDI PADA MASYARAKAT DI DESA SUKADANAU RT004/02)

Communication is the most important part in improving child's achievement, because if there is no communication, we cannot know how the child's condition is. Good and effective interpersonal communication skills are needed by humans so that they can carry out all their activities well. The problem that occurs is communication barriers that occur due to the absence of openness in communication in improving children's achievements. The purpose of this research is to find out how big the role of communication in improvingchildren's achievement. The research method used is a qualitative approach, the researcher conducted interviews with 5 informants. The results of this study indicate that the importance and necessity of interpersonal communication between mother and child to improve child achievement. In conclusion, it can be said that communication is important not only in improving children's achievement but also in interacting with one another.

Principals’ Leadership Qualities and Teachers Effectiveness in Public Secondary Schools in Maroua 1 Sub-division, Far North Region of Cameroon

Purpose : This study endeavored to bring out the qualities of school administrators necessary for achieving laid down objectives. In this study, four variables regarding principals qualities were x –rayed and they are ; use of motivation skills, human relation skills, use of technical skills, and use of communication skills.
 Methodology: The researcher employed a qualitative method in bringing out the findings through the development of a questionnaire. The questionnaires were distributed to one hundred teachers who were selected from four public secondary schools in the Maroua 1 subdivision in the Far North Region of Cameroon. Twenty five teachers per school were conveniently and purposefully selected and their responses were analyzed using content analyses method. Out of the 100 teachers who took part in the interview, ninety five concluded the interview giving a response rate of ninety five percent.
 Findings: The results showed that human relation skills motivated teachers to be more effective. The motivation, technical and communication skills influenced principals’ actions but not as compared to human relation. 
 Conclusion: In conclusion , human relation skills exhibited by school leaders was the strongest factor that galvanize positive teacher endeavors but we also had motivation , technical, and good communication skills that assist school leaders to be productive.
 Recommendation: The study recommend principals to put extra effort in building better relationships in schools and foster a culture and climate that deals with team work and mutual respect for one another.

Barriers and facilitators in the referral pathways to low vision services from the perspective of patients and professionals: a qualitative study

BackgroundUnderutilization of and lack of access to low vision services (LVS) has been reported internationally. The purpose of this study was to identify barriers and facilitators in LVS referral procedures and service delivery from both the perspective of people with visual impairment and professionals from different eye care providers in the Netherlands.MethodsA qualitative study in the Netherlands was conducted. Barriers and facilitators were explored through semi structured interviews with older adults with macular degeneration, diabetic retinopathy and/or glaucoma (n = 14), and healthcare professionals including ophthalmologists and LVS professionals (n = 16). Framework analysis was used for analyzing the interviews with Atlas.ti software.ResultsAccording to both patients and professionals, facilitators in LVS access and utilization are having motivation, self-advocacy, high participation needs and social support, as well as being negatively impacted by the impairment. Both samples found having good communication skills and informing patients about LVS as a healthcare provider to facilitate access. A long patient-provider relationship and the Dutch healthcare system were also mentioned as facilitators. Professionals additionally found long disease duration and the presence of low vision optometric services in the ophthalmic practice to promote access.Barriers that were reported by patients and professionals are lack of motivation, self-advocacy and acceptance of the impairment in patients. In addition, having low participation needs as a patient, lack of information provision by providers and time constraints in the ophthalmic practice were mentioned as barriers. Professionals also reported lack of social support, short disease duration of patients, a short patient-provider relationship and lack of coordination of care in the ophthalmic practice to hinder access.ConclusionsFindings suggest that providers’ lack of information provision about LVS, especially to patients who are less assertive, hamper referral to LVS. Providers should have attention for patients’ LVS needs and actively inform them and their social network about LVS to facilitate access. Educating and training providers about how and when to address LVS may help to reduce barriers in the referral pathways. In addition, referral procedures may benefit from tools that make providers more aware of LVS.

Service skills in solving hotel guest problems in the food and beverage service department in the post-COVID-19 pandemic in the hospitality world

Hotels have many departments, one of which is food and beverage service, in which the role of the waiter influences the hotel's image in many ways. One of them bridges between guests and waiters. In this case, we need good communication skills when serving guests, as well as dealing with guest complaints by using good and correct communication. The goals given are being able to hone communication skills when dealing with guest problems with Food and Beverages Service. This study applies a qualitative method design, collecting observations on data and literature studies. Based on this research, there are two findings of problems related to communication skills in the hotel sector. The first is how to improve the handling of guest service complaints at hotels and the second is how to overcome obstacles when serving guests during a pandemic. In this article, we explain about Food and Beverage Service. The author applies it to learning in improving communication and problem solving to broaden our understanding, so that we can learn freely and carefully in using standard procedures in hotels and personal quality values, as well as barriers caused by a lack of communication skills in solving problems with guests due to service which is less than perfect.

Communication and Supply Chain Performance in Tanzania Engineering and Manufacturing Design Organisation in Arusha

Communication is considered as one of the parameters that positively drive supply chain performance in organizations in various industries and sectors. However, there are limited studies that link communication and supply chain performance specifically in manufacturing industries in Tanzania. Therefore, this study intended to narrow such a gap by assessing the role of communication on supply chain performance in manufacturing firms in Tanzania, with a particular case of Tanzania Engineering and Manufacturing Design Organisation (TEMDO) in Arusha. As case studies research designs fit well with the use of mixed-methods or one of the two extremes (qualitative – quantitative spectrum), this study adopted a qualitative approach and used primary data gathered from respondents using questionnaire and interviews in form of opinions, views and their beliefs. Data collected were analysed using descriptive statistics such as frequencies, percentages, mean and standard deviation. Findings corroborates with other similar studies that communication plays a big role in the supply chain performance at TEMDO Arusha. As different organisations have different styles, forms and tools to communicate, this study revealed through parameters such as open sharing of information, willingness to share information, communication of unforeseen challenges and frequency of exchange of information have a significant impact to communication and consequently to supply chain performance. It is recommended that TEMDO should promote good communication so as to build a good relationship with suppliers to enhance efficiency. The firm should also ensure that it has competent supply chain staff with good communication skills, which will focus on ensuring that supply chain relationships are met. Implication and originality of this paper is that, as styles, modes, tools and culture of communication in organisations evolve, similar and context specific studies on communication and supply chain performance will be of beneficial impact in knowledge, management practice and academia.

Students’ Anxiety in Presentation

Presentation is one of learning methods which implemented in higher education in order to train the students to have a good communication skill in the future especially in delivering their idea in front of many people. Whenever they got turn to present, the more they get anxious. The problem of this research was what the students’ anxiety in having presentation are. The purpose of this research was to find out the students’ anxieties in presentation which made them do them continuouly. This qualitative research which implemented questionaire and interview as the research intruments found that in students’ speaking anxiety there were two anxious categories, those are external and internal factors. The most factors derives from internal factor which supported by the external factors. To avoid those anxiety, students need to train themselves by reading alot to master the matery or presentation content. So they can run the presentation sucessfully now and in the future.

Impact of an Assessment-Based Training Module on Communication Skills in Phase I Indian Medical Undergraduates

Introduction: Good communication skills (CSs) are not only the crux of a good doctor–patient relationship but also the foundation over which any human relationship is based. The aim of this study was to assess the impact of training on CS in Phase I MBBS students in a Government Medical College in West Bengal, India. Materials and Methods: One hundred and eighty-four Phase I medical students were trained on how to communicate properly with their peers, seniors, teachers, college authorities, department staff, patient relatives, and other health professionals. Each participant underwent a set of three assessments (presession, postsession, and late postsession) for both knowledge and skills in CS. After postsession assessment, feedback by the faculties and peers was provided and reflections were obtained from the participants. A prevalidated questionnaire and Gap-Kalamazoo CS Assessment Form (with some modification) were used for knowledge and skill's assessment, respectively. At the end of the module, feedback was collected from the participants. Data were tabulated and results were compared and interpreted. Results: Mean score and standard deviation for knowledge assessment were 5.29 ± 1.35, 9 ± 1.20 and 8.55 ± 0.97 in T1, T2, and T3 and for skills' score were 17.78 ± 4.89, 26.32 ± 5.04 and 30.77 ± 3.66 in SA1, SA2, and SA3, respectively. Most participants showed improvement in T2 with mean improvement score (T2–T1) of 79.57 ± 47.25 and mean retention score (T3–T1) of 71.9 ± 47.84. About 52% of participants showed deterioration in T3 with late deterioration score (T3–T2) of − 4.06 ± 11.42. 33% showed no change in knowledge, i.e., they retained their improvements, whereas 15% showed further improvement. Fifty-two percent of participants showed skills' improvement by scores of 7–12, 43% showed retention by 13–18, and late deterioration was shown by 82%, their scores dropped by 0–6. Conclusion: The training module was successfully implemented, and participants appreciated this type of participant centric assessment-based teaching learning module. They learned about the effective ways of communication in a fun manner and were determined to apply all that they have learned.

An Exploration of Communicable English Competency in Global Employability

Having strong communication skills aids in all aspects of life -- from professional life to personal life and everything that falls in between . good communication skills are essential to allow others and yourself to understand information more accurately and quickly. Being able to communicate effectively is perhaps the most important of all life skills. It is what enables us to pass information to other people , and to understand what is said to us . you only have to watch a baby listening intently to its mother and trying to repeat the sounds that she makes to understand how fundamental is the urge to communicate. Developing your communication skills can help all aspects of your life, from your professional life to social gatherings and everything in between.

Development of communication skill teaching module in pharmacology added with faculty sensitization in undergraduate MBBS students

Background: Good communication skills have been recognized as an indispensable component of physician-training effecting patient compliance and health outcomes in a positive way. The National Medical Council has recently introduced modules for Attitude, Ethics, and Communication skills training in a phased manner. An idea for a faculty sensitization program for pharmacology faculties on developing communication skills as part of their faculty development will enhance module implementation and provide opportunities for learners’ growth through constructive feedback. Aims and Objectives: The aim of the study was development of communication skill teaching module in pharmacology for phase 2 students with following objectives: (i) To develop a communication skill teaching module and (ii) To determine the effectiveness of the module on learning of phase 2 students in BSMC. Materials and Methods: After ethical clearance, the development of instructional activities for communication skill development followed through ADDIE model, one of the best-known models for developing instructional designs. ADDIE is an acronym for Analyze, Design, Develop, Implement, and Evaluate. Pre-test questionnaire were introduced followed by Kalamazoo consensus statement addressing 7 key elements of physician communication as an assessment of their basic understanding to communication skill. In a successive focus group discussion with the faculties, suggestions were invited for refining of communication skill module. Feedback and post-test questionnaires were received from students and faculties at the end of 8 h session to improvise in the module. Results: A paired sample t-test was conducted to determine the effect of communication skill training on the Kalamazoo consensus statement score of 30 students. The result indicated a significant difference between the score before training (M = 21.43; standard deviation [SD] = 5.764) and the score after training (M = 75.43; SD = 6.078). The 95% confidence interval of the difference between the means ranged from 51.17 to 56.83 and indicated a statistically significant difference between the mean with a P < 0.0001. Paired t-test was also conducted between the pre-test scores and the post-test scores of the 200 students. The result indicated a statistically significant difference having a P < 0.0001 with 95% confidence interval ranging from 2.063 to 2.457. Conclusion: Like any other skill effective communication skills can be acquired with conscious efforts in day-to-day practice. Faculty development program formed an integral part of all the teaching-learning activities of communication skill development training.

Small Group Discussion versus Traditional Lecture in Anatomy Teaching: A Cross-Sectional Study

Introduction: All educational institutions follow different types of teaching and learning methods to deliver knowledge to the students. The conventional teaching methodology is commonly used in many educational institutions. Small group discussion (SGD) aids in improving the basic skills required for every task i.e., communication skills. Enthusiastic participation help in creating a dynamic and lively environment for the progress of participants. Aim: To evaluate the effectiveness of Small group discussion (SGD) over traditional lectures and to assess the perception of students regarding SGD versus traditional lectures. Materials and Methods: A cross-sectional study was conducted with MBBS Phase-I medical students from November 2019 to April 2020 in Chirayu Medical College and Hospital, Bhopal, Madhya Pradesh. About 150 MBBS Phase-I medical students were divided into 2 groups, A and B, 75 students per group. Group-A (Roll Number 1 to 75) was taken for traditional lecture, and Group-B (Roll Number 76 to 150) were taken for SGD. Pre and post multiple choice assessment was performed. Perception of both Groups A and B about traditional Lecture and SGD was taken by pre-validated questionnaire based on Likert’s scale. Crossover of the groups was done with second topic. Student’s t-test was used to compare pre-test and post-test results and the p<0.05 was considered as statistically significant. Results: The mean in post-test scores of Group-B i.e., in SGD was 55.8±4.51 (p-value=0.022). As per 55 (88.7%) students, small group teaching session was less stressful. A total of 59 (95.15%) students agreed that SGD was interactive and 58 (93.54%) said they had their active participation and 61 (98.38%) students developed interest. A total of 58 (93.54%) students agreed that, it helped in retaining knowledge. As per 62 (99.9%) students, SGD was useful for improvement of communication skill among students, were of the opinion that they had a good level of discussion in SGD session. Conclusion: SGD involves active participation with good communication skills and develops good retention of knowledge. It has been introduced in the new curriculum to increase the efficiency of students.

Evaluation of factors influencing physician–patientcommunication in healthcare service delivery

Physician–patient communication has received less focus in the study of healthcare service delivery in Nigeria. Themajority of communication relies on message delivery rather than interpersonal communication. Even when doctorshave significant knowledge to share with their patients, they frequently lack the interpersonal communicationskills required to do it successfully. This quantitative study employed the analysis of 150 valid responses frompracticing physicians in Lagos state. Descriptive statistics were carried out to understand the factors influencingphysician–patient communication. The results revealed good communication skills among physicians as theyagreed to have social conversations with patients, listen intently to them, and promote question-asking. Theresponses from the survey also revealed that factors such as limited consultation time and unfavorable workingenvironments could negatively impact physician–patient communication. Furthermore, the test hypothesis revealeda significant correlation between physicians’ age and gender (p<0.05), whereas physicians’ ethnicity andreligion had non-significant associations. The evaluation of factors influencing physician–patient communicationrevealed that several individual and contextual factors contribute to effective communication, including physiciancommunication skills, patient health literacy, and system-level factors such as time constraints and workload.Healthcare organizations and policymakers should prioritize efforts to improve physician–patient communicationby addressing the identified factors that influence communication and implementing evidence-based interventionsto enhance communication between physicians and patients.

A study about recognition of middle school and high school students on teacher’s communication skills

Purpose: The process of education through the relationship between students is carried out through communication. This study is meaningful in that it provides information for improving the communication skills of teachers from the viewpoint of students and finds implications for improving communication skills.Methods: The subjects of this study were 70 students enrolled in middle school and high school. A questionnaire was used that consisted of the communication skills emphasized in the specialized area of speech therapy and in the general communication process area.Results: First, among the total factors, the most significant item was role playing ability (having good communication skills). Meanwhile, in the perception of teachers with poor communication skills, the lowest item that was most significant was the ability of others to understand. Second, for each sub-domain, the question that had the best perception of the teacher was “communicate smoothly with any student,” which was question 3 of role performance. For each sub-area, the question with the least recognition of the teacher was “Ask the students how they felt about what the teacher said,” which was question 3 of understanding others. Third, in the ranking of middle and high school students on the importance of the communication ability elements of teachers, most influence was from listening ability, language ability, fluency ability, and articulation ability.Conclusions: There is a need for professional and intensive education or a support program that can satisfy the needs of teachers for communication elements.

Komunikasi Dalam Kepemimpinan Kristen

Communication in leadership is something that is very important and fundamental because communication is a means for leaders to convey ideas for progress and success. This article examines how liberating and transformative communication should be for Christian leadership. Christian leadership upholds Christian values ​​according to what is written in the Bible. The method used in this article is a descriptive qualitative method with a literature study approach. This approach is used to explore and describe the nature of communication and the nature of Christian leadership. From this, a conclusion will be drawn on how the nature of communication in Christian leadership is transformative and liberating. A Christian leader must have good communication skills because it is related to his duty to influence, guide, direct, encourage members to carry out certain activities in order to achieve the goals that have been set and achieve effectiveness in leadership, planning, controlling, and coordination. The results of the study indicate that there are three important things in the communication of a transformative and liberating Christian leader, namely humanistic communication, good-relationship communication and communication that does not self-glorify. The conclusion of the study is that Christian leader communication should bring motivation, not intimidation. It is this motivation that moves everyone to work so that the common goals that have been set can be achieved.