Client Expectations Research Articles

The impact of identified agility components on project success-ICT industry perspective.

The complexity of modern economic processes, along with the pressure from competition, the increasing client expectations and the need to introduce changes in the course of project implementation have led to a great interest in agile management methods. Therefore, the answer the question whether the implementation of an agile approach to project management can contribute to the project success is gaining relevance in a changing and inconsistent environment. This study attempts to answer the question which aspects of agility and in what manner can influence the final outcome of project work? The underlying objective of the study was to identify the conditions and success factors of implemented projects. This paper presents the results of a survey conducted in companies in ICT sector. For this purpose, a number of reports and materials provided by organisations and associations dealing with project management issues, in particular ICT projects, were analysed, complemented with data obtained from statistical offices and financial institutions. For the purposes of the own study, an original questionnaire was developed to identify critical factors for project success, in particular the defined agile components. On the basis of the conducted survey it can be concluded that the presence and high level agility is conducive to successful projects. It is the high level of agility supporting project activities that is essential for success. Of no less importance are the people and interactions between them, as well as self-organising teams. They are crucial for a positive evaluation of the project activities. Identification of the relationship between selected agility components and project success components allowed recommendations for solutions and attitudes that increase the chances of success in project management to be formulated. The synergy of individual agile components applied that increases the chances for project success.

THE CONFLICT SITUATION AND ITS MANAGEMENT FEATURES

A conflict situation arises because of the difference in individuals’ motivations; due to limited resources; the obsolescence of a organizational structure; a blurred separation of rights and duties; a low level of professional training of subordinates; the uncertainty of prospects; Unfavorable working conditions, etc. In order to create a healthy climate, it is necessary to prevent and resolve conflicts, not to allow industrial conflict to turn into personal conflicts, which are much more difficult to resolve. We consider the conflict not only as a cause of destruction, but also in positive terms. In particular, conflicts in the field of tourism and service helps managers to identify negative, hindering factors of activity, studiy gives recommendations on how a company should improve tourism activities, communicate with travelers, increase the quality of offered services, etc. In general, conflict can be both functional and dysfunctional. The outcome of conflicts depends on how professionally the leader will direct them in the desired direction. Keywords: conflict prevention, Active Participation Strategies, conflict forecasts, assessment of conflict functional directions, Adjusting and Managing Client Expectations in the field of tourism and service.

Enablers and Barriers: The Conflicting Role of Institutional Logics in Business Model Change for Sustainability

How underlying norms influence the introduction of sustainability in existing commercial business models is under-researched. We present an ethnographic study of a professional services firm operating under commercial and professional logics and responding to the introduction of the sustainability logic. We find that different logic characteristics can be core in each business model component, leading to distinct enablers and barriers to change towards sustainability. We show how the alignment of practices between logics of responding to a specific client and employee expectations are enablers for sustainability. Conversely, barriers are created when clients or employees do not require action. We find enabled actions are bound by barriers of not being open to leading clients in sustainability, requiring professionals to integrate sustainability into service delivery, and taking on risk to shareholder returns. This study shows that logics and how they are expressed impact the antecedents of business model change for sustainability.

Competitive intelligence in an AI world: Practitioners’ thoughts on technological advances and the educational needs of their successors

Information Age trends have caused the competitive intelligence (CI) industry to flourish while changing the way CI is conducted. Universities educating CI analysts are interested in knowing what knowledge and skills are necessary for future practitioners. In 2022, Harvard Business Review addressed this topic’s relevancy, noting increases in CI departments and growing demand for analysts to sift through unconfirmed information. This study addresses the question of what skill sets are needed for future CI analysts and how do instructors prepare them for an evolving and dynamic future in CI? Over 130 CI practitioners were surveyed about recommended skills and curriculum for the next generation. Results confirmed CI’s technology evolution (e.g., faster turnarounds, greater client expectations). While tech-savvy skills are essential, soft skills consistently ranked as top requirements. Findings are applicable to other disciplines that analyze data for business strategy.

‘Brave Enough’: A Qualitative Study of Veterinary Decisions to Withhold or Delay Antimicrobial Treatment in Pets

Veterinarians sometimes prescribe antimicrobials even when they know or suspect that they are unnecessary. The drivers of this behaviour must be understood to design effective antimicrobial stewardship interventions. Semi-structured interviews were conducted with 22 veterinarians who treated companion animals in Australia. The Theory of Planned Behaviour was used to organise interview themes, focusing on a decision to withhold antimicrobial therapy in the absence of a clear indication. Many background factors influenced antimicrobial-withholding decisions, including the veterinarian's communication skills, general attitudes towards antimicrobial resistance (AMR), habits and energy levels. Client awareness of AMR and the veterinarian-client relationship were also important. Beliefs about the consequences of withholding antimicrobials (behavioural beliefs) were dominated by fears of the animal's condition deteriorating and of failing to meet client expectations. These fears, weighed against the seemingly distant consequences of AMR, were major barriers to withholding antimicrobials. Normative beliefs were primarily focused on the expected approval (or disapproval) of the client and of other veterinarians. Control beliefs about the difficulty of withholding antimicrobials centred around client factors, most importantly, their capacity to adequately monitor their animal, to pay for further investigations, or to undertake non-antimicrobial management, such as wound care, at home. The use of antimicrobials by companion animal veterinarians in the absence of a clear indication is often powerfully driven by behavioural beliefs, chiefly, fears of clinical deterioration and of failing to meet client expectations.

Avoiding heavy-handed recommendations

The avoidance of heavy-handed construction recommendations for achieving acoustic performance is important to ensure project success. Keys to achieving this goal include proper alignment of client expectations regarding acoustics, project schedule, and budgetas well as practice of an interdisciplinary approach to project design and construction. This presentation will provide several examples of how educating clients, design team members, and the constructorson the importance of integrated design and construction, and following through with appropriate construction materials and methods, can result in better projects at lower cost—and avoid heavy handed recommendations and construction.

Effects of mesotherapy treatments on subjective assessment of facial skin in patients aged 40+

Introduction. Needle mesotherapy is a procedure that has been known since the 20th century. It involves intradermal or subcutaneous administration of active substances that are responsible for renewal and regeneration. Cyclic punctures performed during the procedure further stimulate the formation of collagen, elastin and hyaluronic acid.Aim. The purpose of the study was to evaluate the effectiveness of needle mesotherapy treatment based on the subjective opinions of patients of aesthetic medicine offices in the Tri‑City area.Material and methods. Questionnaires of our own authorship were used in the study of patients' opinions. The procedure was performed under local anesthesia, using a preparation containing in its composition hyaluronic acid and a mixture of amino acids.Results. Based on the obtained results, it can be concluded that needle mesotherapy treatment is a highly effective procedure that meets the expectations of clients. The main group of people interested in the treatment are women aged 40–45, with a college or post‑secondary education, living in a married couple. The effects of needle mesotherapy include an increase in hydration, improvement in firmness and elasticity, reduction of wrinkles, equalization of skin tone and increased skin smoothness. The increase in skin hydration and skin smoothness are the most visible effects. On average, 2 out of 10 needle mesotherapy treatments may be followed by side effects, which last up to a maximum of 3 days after treatment.Conclusions. Needle mesotherapy is one of the more popular and safe ways to preserve the youthful appearance of the face and neck skin. In the majority of treatments, side effects do not occur or are so minor that patients are able to return to daily life within a short period of time. The vast majority of respondents are satisfied with the results of the procedure performed and express a desire to continue.

The Changing Face of Veterinary Professionalism—Implications for Veterinary Education

Veterinary professionals need to maintain currency with the rapidly expanding knowledge, techniques, and diagnostic skills available to the profession, while also accommodating the developing needs and expectations of clients and other veterinary stakeholders. Today, societal influence and expectations impose a heavy demand on veterinary practitioners, making it essential for tertiary veterinary education to equip veterinary graduates with the skills necessary to face these challenges and flourish in their profession. This paper explores four challenges faced by veterinary education in the development, maintenance, and upkeep of professional skills training: the divarication between employer expectations and veterinary education, the impact of demographic changes on the profession, the influence of institutional structures on the teaching of professionalism, and the risks associated with outdated models of professionalism training. The teaching of professionalism in veterinary education must continually evolve. One issue that may hinder this process is a divergence between the expectations of employers and tertiary institutions regarding the employability skills required by veterinary graduates. Veterinary professionalism education must also consider changing demographics within the profession and within society to provide all new graduates with the skills and tools necessary to succeed in the workplace, establish a sustainable work–life balance, combat burnout in new graduates, and be equipped to serve the general public. Failure to do this could result in professionalism teaching becoming complicit in a socialization process that perpetuates gender and cultural inequalities. This paper outlines some of the changes that have occurred in the veterinary profession and their implications on veterinary professionalism education. The article champions the necessity for veterinary professionalism education to evolve in concert with the constant changes in the profession.

Issues Encountered in the Valuation of Interim Payment Process in Construction Projects

Valuation of interim payment by a quantity surveyor may be a cause of dispute for the parties involved in construction projects. Quantity surveyors as professionals must act and perform their duties in accordance with the statutes, avoid disputes, and meet the expectations of clients in evaluating interim payments. Valuation of interim payment must be made in an acceptable, reasonable, and judicious recommendation. This research seeks to enhance and enrich the process for a better and reliable payment to avoid disputes. The data were gathered through semistructured face-to-face in-depth interviews involving four types of respondents, namely, employers from the public and private sectors, contractors, and consultants. The content analysis approach was used to identify the current issues encountered by the parties involved in relation to interim payment. This research identified 10 common issues, which among others include accuracy, impartiality, justification, and guidelines that need careful consideration by a quantity surveyor in a valuation of interim payment process in order to avoid disputes.

Evaluating quality of contraceptive counseling using SERVQUAL model: A cross-sectional study in southern Ethiopia, 2021.

Providing quality contraceptive counseling services is essential to support mothers in using modern contraceptives that meet their needs. However, the quality of service provision has not been evaluated in a study setting. This study aimed to assess the quality of contraceptive counseling using a service quality model in southern Ethiopia. A facility-based cross-section study was conducted. The study was conducted from 15 May to 15 June 2021 at the public health facilities of Boloso Bombe Woreda in southern Ethiopia. In total, 391 clients were included using systematic sampling techniques. Data were collected using a structured service quality questionnaire, entered into EPI data version 3.1, and analyzed using SPSS version 25 for data analysis. The significant difference and correlation between the mean of a client's perception and expectation were determined using the Wilcoxon's sign test. The correlation between sociodemographic characteristics and the quality of counseling was tested using the Friedman's test. A p value of <0.05 was taken as the criterion for statistical significance. Finally, the result was presented in a table and pie chart. The study participants included 391 women of childbearing age attending family planning clinics, with a 96.6% response rate. Overall, the quality of advice was found to be low. Respondents' ages (p < 0.001, χ2 = 385.00), number of living children (p < 0.001, χ2 = 381.04), marital status (p < 0.001, χ2 = 359.60), type of contraceptive method (p < 0.001, χ2 = 379.61), user type (p < 0.001, χ2 = 368.59), occupations (p < 0.001, χ2 = 379.00), and educational status (p < 0.001, χ2 = 371), 20) were statistically associated with the quality of counseling service. In all health facilities, the quality of contraceptive counseling services was low. Family planning users had high expectations of the contraceptive counseling service compared to that which they received.

An Empirical Study of E-Business Success Factors

As e-business transforms the global market, digital enterprises must comprehend its success elements. This empirical study examines e-business venture success determinants. SEO, social media, and content marketing boost website traffic and brand awareness. Customer relationship management (CRM) tactics including personalized interactions, fast customer service, and loyalty programs help develop strong customer relationships and improve customer satisfaction. Supply chain management is crucial for inventory management, delivery, and order fulfillment. Due to the rise of mobile devices, responsive design and mobile apps are essential for a good user experience, according to the report. Data analytics and insights help e-businesses make data-driven decisions, understand client behavior, and spot market trends. The survey concludes that e-businesses must innovate to keep up with technology and client expectations. This study provides actual information on e-business success factors, helping digital enterprises succeed. The findings help practitioners and decision-makers create successful strategies, allocate resources wisely, and improve their e-business competitiveness. The aim of this research paper to reveal a set of critical success factors that significantly impact the performance of e-businesses.

Implementation of the Kano model in a company providing public transport services

The aim of the work was to define the attributes that the client expects and requires from the public transport service transporting children from home to school and back. These attributes were assigned to a specific group, in accordance with the Kano model used in the work: to must-have attributes, one-dimensional attributes, delighters and mistakes. The aim of the work was achieved by applying the individual stages of the Kano model. The analysis was performed in a small enterprise, existing on the market for 7 years and providing public transport services. This company decided to provide a new school transport service. In order to better understand the requirements and expectations of service recipients, the company used the Kano model. A survey was conducted, as a result of which a representative group was distinguished and answers were obtained on the attributes that respondents require and expect when providing school transport services, divided into positive and negative variants. Using the subsequent stages of the Kano model, these attributes were divided into 4 groups, thanks to which information was obtained that could be helpful in the process of creating a school transport service that would be best suited to the needs of service recipients.

Exploring tourist perceptions of Kerala's destination marketing

Kerala has been recognised as one of the top ten paradises in the world. Kerala offers a wide range of tourism items that meet the requirements and expectations of practically every type of traveller, and it stands out for offering a full travel experience. The state of Kerala offers tremendous potential for tourism expansion thanks to its ideal temperature, lush vegetation, natural tourist attractions, vibrant festivals, martial arts, wildlife sanctuaries, and ancient Ayurveda legacy. But Kerala has not been able to fully realise its potential, despite having a variety of resources and opportunities. Kerala's tourism industry has a lot of untapped potential as less than five percent of visitors to India come to the State. Kerala is ranked eighth in terms of foreign visitor arrivals and fifteenth in terms of domestic visitor arrivals. Kerala travel marketing tactics must be updated over time to reflect changes in customers' requirements and tastes if the state is to realise its full potential and pull in an increasing number of tourists, especially from abroad. To assure service quality, it is crucial to understand exactly what the client expects, and marketing research on consumer preferences is required to examine how the customer's needs are evolving. This study aims to comprehend how tourists see the advertising tactics used by the public and commercial sectors at different Kerala tourist attractions. The study also seeks to gauge travellers' expectations and satisfaction levels in regard to Kerala as a tourist destination because the success of marketing depends on consumer happiness.

Perspective of Construction Building Professionals on Low-Carbon Materials in Malaysia

Low-carbon (LC) materials and alternative technology must overcome various institutional policy and market constraints to gain greater acceptance in the construction sector. The primary impediments that must be addressed to build a viable and sustainable local construction sector are awareness and knowledge. To analyse the perspective on LC materials in the northern states of Malaysia, 93 companies were surveyed via their construction building professionals (CBPs) on awareness, usage frequency, user experience, drivers for material selection and barriers to LC material adoption in projects. To establish an understanding of CBPs and LC materials, survey data were analysed using semi-structured qualitative-quantitative approaches and the Statistical Package for the Social Sciences (SPSS), influenced by basic theory. 79.57% valid responses indicate that most participants had a low degree of awareness, with 95% confidence that there is no difference in the score levels of the overall viewpoints between architects, civil engineers and structural engineers. While unfired bricks (16.2%) are commonly and widely employed in construction projects, structural insulated panels (40.9%) are the most favourable LC materials for future projects. Client requirements, regulatory requirements and expectations of a shorter completion time are the most important factors driving CBPs to select LC materials, accounting for 44.6%, 37.8% and 37.8%, respectively. According to the CBPs, the main constraint factor to market acceptability is the “Lack of sustainable material information” (44.9%). The proposed recommendations include “Training on designing a building with LC material”, “Clear regulation on limiting carbon emission in a project” and “Increase demonstration of projects and case studies” at a rate ranging from 36.5% to 43.2% to improve client and CBPs acceptance of LC materials for a more sustainable building sector.

Building information modelling (BIM) and knowledge management in implementation for con-struction projects

The widespread use of knowledge management in a wide range of applications aids in professionally and wisely streamlining the procedure to produce improved outcomes and deliverables. Knowledge management is essential in the construction sector due to the considerable investment, extended deadlines and the need for higher performance efficiency and quality. The usage of BIM in construction projects has simplified the procedures required in building construction. The fundamental motivation behind the creation of BIM was the need to apply knowledge management approaches to make projects more sustainable and compliant with green building requirements. There are various limitations and risks associated with using BIM in construction projects, such as issues with file sharing and data security. This research examines numerous BIM benefits and drawbacks from a variety of angles, providing information and various measures for building the program. BIM adoption in construction projects includes a wide range of benefits as well as drawbacks. The relationship between the variety of information and outcomes was explored using different findings from numerous scientific studies that looked at the use of BIM in the construction sector. Due to the wide range of data that is available in the BIM sector, numerous areas were also found in this study. A thorough analysis was undertaken to present a variety of author viewpoints from various articles. This report's strengths and weaknesses have been noted. It has been demonstrated that BIM has additional benefits, including meeting client expectations, reducing design errors, and achieving project sustainability. However, there are also drawbacks to BIM, including user skill gaps, ambiguous standards and protocols, and transfer data problems. A few studies have addressed some of the research gaps and limitations in some of the domains. Additionally, these regions were thoroughly addressed from many authors' points of view.

A Study on Fostering Innovation Through Blockchain Technology and Fintech Highlighting Next Major Frontiers on Significant Challenges and Major Opportunities Related to Financial Services Industry and Digitalization Aspects

In the recent decade, India's financial inclusion journey has been amazing, and the government of India has actively encouraged it through the Digital India Movement and the Pradhan Mantri Jan Dhan Yojana. Poverty reduction and tackling the issues of securing a stable income could be crucial in achieving an inclusive society. Information and communication technology is gradually gaining access to the unbanked people and assisting in their integration into the financial sector. Digital technologies are promoting adoption and improving the standard of living for citizens. In this research paper, discussion with respect to the progress that has been made in the field of financial inclusion so far, as well as what lies ahead and how we can use and benefit from digital technology to create a more inclusive society. As a result of digitalization, organizations are being compelled to continuously review and innovate their business models. Particularly in the area of digital innovation, the financial services industry is undergoing significant change. Fintechs (financial technology startups) are known as a driver of these shifts since they produce novel technology-based solutions with user-centered methods to fulfil rising client expectations. Experts also believe that blockchain technology, as an emergent disintermediating digital innovation, will have a significant impact on the financial services industry. Fintechs and blockchain present incumbent enterprises with not only dangers and sources of disruption, but also opportunities for collaboration and innovation. The various challenges that still stand in the way of creating an inclusive society are described in this article. The importance of cooperation and openness among all significant stakeholders is emphasized in our recommendations for addressing the pressing issues and creating an inclusive workplace

The Use of Conversational Natural Language Processing Chatbots For Simulated Intelligence in Home Cooking While Integrating with Meta Messenger

Abstract: Conversational Man-made consciousness (computer based intelligence), which permits individuals to have human-like collaborations with PCs, has encountered a blast lately. A large number of fields, for example, medical care, money, and retail have applied conversational simulated intelligence in their sites to save endeavors of getting done with simple jobs and give voice collaboration with end-clients. It empowers clients to find speedy solutions to every now and again got clarification on pressing issues and specialist co-ops to save time to handle more perplexing issues. This paper presents the Natural Language Processing Chatbots Cooking Assistance, which is a conversational specialist that gives matching recipes in view of the data given by clients. The expectation of Natural Language Processing Chatbots Cooking Assistance is to assist clients with disposing of unused fixings in the refrigerator by giving related recipes. Natural Language Processing Chatbots Cooking Assistance permits clients to enter a particular dish name or give a district, type, or potentially elements of the food they might want to have, and afterward it returns a recipe list as indicated by arranging and supplements prerequisites given by clients. The chatbot is assembled utilizing Google Dialog Flow stage to perceive the client's expectations and Spoonacular Programming interface to track down recipes that match the pursuit question. This paper talks about Natural Language Processing Chatbots Cooking Assistance's engineering, usefulness, and insufficiencies to be moved along. It gives a definite illustration of the communication between the chatbot and a client, which illustrates how the UI will work on the issue of finding a user interested recipe.

How expectations and therapeutic style influence counselling outcome

AbstractObjectiveWith a lack of experimental designs in psychotherapy/counselling process research, evidence is limited regarding which therapeutic style is helpful for which patient and the role of expectations. Therefore, the aim of this experimental study was to manipulate the therapeutic style and clients' expectations towards psychological counselling and investigate their effects on counselling outcome.MethodEighty healthy participants (74% female, Mage = 31.2 years, SDage = 12.21) received a single counselling session focussing on interpersonal conflicts. We defined two therapeutic styles (relationship‐focussed vs. problem‐focussed) based on the interpersonal circumplex, and participants were led to believe they would receive one of the two styles. In the actual counselling session, they received either the expected or the contrary, resulting in a 2 x 2 design. Primary outcome rated by participants was subjective impairment caused by the conflict 2 weeks after the session; secondary outcomes were satisfaction with the session and perceived working alliance.ResultsThe successful implementation of the proposed therapeutic styles was confirmed by adherence ratings (U = 25.50, p &lt; 0.001) and ratings of counsellors’ behaviour in the circumplex model (p &lt; 0.001) for the friendly and hostile dimensions. Impairment was significantly reduced 2 weeks after the counselling session, but this effect was dependent on neither the therapeutic style, clients' expectations, nor their interaction.DiscussionThe study provides the first evidence that a single counselling session appears to be effective in alleviating impairment caused by an interpersonal conflict, independent of the counselling style and client expectations. The novel experimental design provides a basis for further process research in psychological counselling and psychotherapy.

The obstacles to the application of professional skepticism in audit practice

Introduction. At the all stages of providing audit services and cooperation with the client, the auditor should adhere to professional skepticism. It is importantly to investigate the obstacles to the application of professional skepticism. The purpose of the paper is to propose a classification and provide a description of obstacles in the application of professional skepticism in audit practice Results. The obstacles in the application of professional skepticism are such conditions, circumstances and characteristics that do not allow to adequately apply professional skepticism in the practice of providing audit services in accordance with the situation and in accordance with professional standards. Obstacles can be conditionally divided into subjective and objective. Subjective obstacles are related to the competence, experience and skills of the auditor, features of his worldview, character, approach to audit activities. Objective obstacles are created by limited resources, competition between auditors, client expectations, limitations of information that the auditor evaluates. TThe main obstacles to the practice of professional skepticism are as follows: an inadequate level of skepticism of the auditor; cognitive distortions related to the content, time and method of obtaining information, cognitive distortions related to the attitude towards the client and cognitive distortions caused by the work of an auditor; skeptical attitude towards management staff and other employees of clients, users of audit services, management and employees of the audit firm; inadequate management approach to the use of professional skepticism; limitation of scope and term of audit services. Conclusion. In the process of providing audit services, in order to ensure an acceptable level of professional skepticism, it is necessary to identify and take into account the obstacles described, develop and implement acceptable precautionary measures in the internal quality control system of audit firm.

Implementasi Total Quality Management pada Pendidikan Islam

Total Quality Management is a concept of managing educational institutions in order to improve the quality of educational institutions with continuous and client-focused improvement efforts and total involvement in the implementation of Total Quality Management in educational institutions cannot be separated from all existing components such as school principals, teachers. Mas staff and support from external parties such as the school committee to work together to provide maximum service to students. This research method is a type of library research. The point of library research is research conducted by collecting data, information and various other types of data contained in the literature. The results of this study are that the implementation of Total Quality Management will not succeed in humans but needs a systematic process. The point of implementing Total Quality Management is reflected in the gradual and continuous process of improving quality by meeting customer or client expectations both internally and externally.