Evaluate User Satisfaction Research Articles

Visualization of Learning Outcome Structure for Self-Learning

The success and quality of an educational or training system is assessed by its match to the competences it claims to develop. In this research, we propose a conceptual model of contextualized competence (or learning outcome), being a learner’s capability with respect to some subject matter. We also suggest a controlled vocabulary of capability verbs, based upon Merrill’s theory insight that a particular capability should be associated with a particular type of subject matter. At this stage, the model is deployed as a subject matter graph without contextualization in the domain of programming fundamentals. The implemented tool associates learning resources (mainly html links) with the domain knowledge structures, offering graph creation and visualization, resource suggestions, and learning paths. Future work will include learning outcomes and related context, and will evaluate user satisfaction and accessibility.

Theoretical framework for user-focused evaluation in office design

As was stated in the introduction, a user-focused renovation approach can enhance user satisfaction in offices and the functional quality of the offices while meeting energy performance goals. The first step for this renovation approach is to identify users’ needs and the physical and psychological factors affecting user satisfaction, as input to office renovation projects. The main aim is to identify the factors that are affecting the physical and psychological satisfaction of users, based on what previous research has found in that field. Therefore, this chapter highlights the main parameters currently applied to the evaluation of user satisfaction, including the definitions based on the literature review. The research approach for the literature review is discussed in section 2.2. Searching was limited to the main key terms of office, work environment, and user satisfaction and comfort. Section 2.3 explores the relationship between office renovation and user satisfaction. The terms user satisfaction and the user’s expectations in workplaces are defined in section 2.4. In section 2.5, the important factors were searched through empirical-based international literature mainly. Based hereupon, section 2.6 discusses the challenge of evaluating user satisfaction. In section 2.7, the findings present ten main parameters to increase user satisfaction in office renovation. The parameters were categorised into three levels based on needs theories to organise the hierarchy of priorities.

Evaluation of the primary care for chronic diseases in the high coverage context of the Family Health Strategy

BackgroundThis cross-sectional study evaluated the adequacy of the Family Health Strategy for the primary care model for chronic noncommunicable diseases and the changes that occurred between the two cycles of external evaluations of the National Program for Improving Access and Quality of Primary Care, which took place in 2012 and 2014, in the higher coverage context of the Family Health Strategy of Brazil, in the state of Tocantins, Brazil.MethodsThe data source contained information on the infrastructure of the 233 Primary Health Units and on the work process of 266 health teams. The Principal Component Analysis for Categorical Data technique and the McNemar chi-squared statistical test for comparing paired samples were used, and a significance level of 5% with a 95% Confidence Interval was used.ResultsThe analysis identified a low proportion of dispensing of medications for the treatment of chronic disease in both cycles. There was a significant increase in seasonal influenza vaccination, in the number of sterilization, procedure, dressings and inhalation rooms. There was a small but significant reduction in the materials for cervical cancer screening, although they are available in almost 90.0% of the PHUs. More than 70.0% of the health teams carried out additional health education activities, encouraged physical activity, registered schoolchildren with health needs for monitoring, evaluated user satisfaction and user referral.ConclusionsThe findings of this study highlighted the improvement of the structure of the Primary Health Units, but identified a low provision of medicines to treat chronic diseases. The health promotion was performed as the main work process tool of family health teams, but it was little focused on intersectoral actions and on actions with the population in the area or on the empowerment of users through self-management support for chronic diseases. Furthermore, it is critical that the Family Health Strategy in Tocantins be organized and focused on the care of chronic diseases to improve and adapt itself to a primary chronic care model.

Gap quality of employee attendance system application using technology acceptance model approach and fuzzy

The employee attendance system application in an educational institution occupies an important role in providing evaluation and improving performance in addition to being able to improve the transparency of employee and institutional relations. In its use, the employee attendance system must be able to accommodate the needs of its users, namely employees and staffing. This research evaluates user satisfaction over system applications using the Technology Acceptance Model approach. The evaluation was conducted by assessing the level of perception and satisfaction level of 40 users, in this case, employees. The research variable used is perceived usefulness, perceived ease of use (level of ease of use received), and user satisfaction (level of user satisfaction). Computing process was done by fuzzy methods. The results showed that some quality of the application could not meet the expectations of employees at this time. The only variable that met the performance and expectation was perceived ease. Key Words : TAM, Employee Attendance System Aplication, GAP Nad Fuzzy Method

Gap quality of employee attendance system application using technology acceptance model approach and fuzzy

The employee attendance system application in an educational institution occupies an important role in providing evaluation and improving performance in addition to being able to improve the transparency of employee and institutional relations. In its use, the employee attendance system must be able to accommodate the needs of its users, namely employees and staffing. This research evaluates user satisfaction over system applications using the Technology Acceptance Model approach. The evaluation was conducted by assessing the level of perception and satisfaction level of 40 users, in this case, employees. The research variable used is perceived usefulness, perceived ease of use (level of ease of use received), and user satisfaction (level of user satisfaction). Computing process was done by fuzzy methods. The results showed that some quality of the application could not meet the expectations of employees at this time. The only variable that met the performance and expectation was perceived ease. Key Words : TAM, Employee Attendance System Aplication, GAP Nad Fuzzy Method

Caregivers for the elderly in Thailand: development and evaluation of an online support system

Informal caregivers are playing a major role in helping elderly people with their activities in daily life. The purpose of this work is to develop an Online Support System for Elderly Care (OSSEC) to provide services for informal caregivers in Thailand. The system has six modules which are: patient and caregiver profile manager, elderly care recommender applying case-based reasoning, daily care plan manager, elderly care activity notifier, elderly care information resource locator and caregivers’ social interaction platform. We have established the utility of OSSEC in enhancing the knowledge and ability of informal caregivers and in reducing their stress. In particular, we measured quantitatively the usefulness of OSSEC and evaluated user satisfaction as well.

Advancing Cardiac Surgery Case Planning and Case Review Conferences Using Virtual Reality in Medical Libraries: Evaluation of the Usability of Two Virtual Reality Apps.

BackgroundCare providers and surgeons prepare for cardiac surgery using case conferences to review, discuss, and run through the surgical procedure. Surgeons visualize a patient’s anatomy to decide the right surgical approach using magnetic resonance imaging and echocardiograms in a presurgical case planning session. Previous studies have shown that surgical errors can be reduced through the effective use of immersive virtual reality (VR) to visualize patient anatomy. However, inconsistent user interfaces, delegation of view control, and insufficient depth information cause user disorientation and interaction difficulties in using VR apps for case planning.ObjectiveThe objective of the study was to evaluate and compare the usability of 2 commercially available VR apps—Bosc (Pyrus Medical systems) and Medical Holodeck (Nooon Web & IT GmbH)—using the Vive VR headset (HTC Corporation) to evaluate ease of use, physician attitudes toward VR technology, and viability for presurgical case planning. The role of medical libraries in advancing case planning is also explored.MethodsAfter screening a convenience sample of surgeons, fellows, and residents, ethnographic interviews were conducted to understand physician attitudes and experience with VR. Gaps in current case planning methods were also examined. We ran a usability study, employing a concurrent think-aloud protocol. To evaluate user satisfaction, we used the system usability scale (SUS) and the National Aeronautics and Space Administration-Task Load Index (NASA-TLX). A poststudy questionnaire was used to evaluate the VR experience and explore the role of medical libraries in advancing presurgical case planning. Semistructured interview data were analyzed using content analysis with feedback categorization.ResultsParticipants were residents, fellows, and surgeons from the University of Washington with a mean age of 41.5 (SD 11.67) years. A total of 8 surgeons participated in the usability study, 3 of whom had prior exposure to VR. Users found Medical Holodeck easier to use than Bosc. Mean adjusted NASA-TLX score for Medical Holodeck was 62.71 (SD 18.25) versus Bosc’s 40.87 (SD 13.90). Neither app passed the mean SUS score of 68 for an app to be considered usable, though Medical Holodeck (66.25 [SD 12.87]) scored a higher mean SUS than Bosc (37.19 [SD 22.41]). One user rated the Bosc usable, whereas 3 users rated Medical Holodeck usable.ConclusionsInterviews highlighted the importance of precise anatomical conceptualization in presurgical case planning and teaching, identifying it as the top reason for modifying a surgical procedure. The importance of standardized user interaction features such as labeling is justified. The study also sheds light on the new roles medical librarians can play in curating VR content and promoting interdisciplinary collaboration.

Analysis of a training program for older workers in the use of technology: difficulties and satisfaction

Abstract Objective: To analyze the potential of individualized training in the use of technology in the work environment as well as the satisfaction of workers with such training. Method: A quantitative, descriptive, interventional and longitudinal study was performed. Workers aged 50 and over, who performed any type of work activity and who had difficulties using technology participated. The following instruments were used for data collection: a socioeconomic questionnaire, a questionnaire about the technology used in the work environment and difficulties with its use and a scale to evaluate user satisfaction with training. The training sessions used the Client-Centered Practice approach. The data were analyzed by means of descriptive statistics and compared using the McNemar test. Results: A total of 30 workers participated in the study (15 men and 15 women), who were aged between 50 and 75 years and had a mean age of 63.3 years (±7.89). The participants had the most difficulty using computers, cell phones, the internet, email and recording and playback devices. After the training, participants exhibited significantly less difficulty in using cell phones (p-value<0.01), computers (p-value<0.01), copiers (p-value=0.03), the internet (p-value=0.04), e-mail (p-value=0.02) and recording and playback devices (p-value=0.04). They were satisfied with the training program, the instructor and with their own performance. Conclusion: The results of the present study indicate the potential of individualized training focused on the needs and interests of older workers so that they can perform work activities involving technology with autonomy and independence.

Cuidado Humanizado en el Postoperatorio Inmediato de Pacientes Histerectomizadas

Objective : To analyze the humanized care in the immediate postoperative period of hysterectomized patients, from 25’s to 40’s, of the Olympus Clinic, during the period March-August 2017. Method : The study is carried out under a quantitative approach, with a descriptive level, supported by a field investigation. The information was based on a 11 items questionnaire, which was applied to 18 nurses in order to obtain the required data. Results : The application of humanized care is evidenced partially in the attention of biological needs in patients. It is noted that most of the respondents communicate effectively, however, a high level of indifference is manifested, on the part of nursing staff, in the pain attention as a basic need in the postoperative hysterectomy. Likewise, the absence of an instrument for evaluating user satisfaction is a weakness. Conclusions : Humanized care is a complex but essential process during post-operative care in hysterectomies. Within the health institution addressed, it is developed in a fragmented manner, however, there is an opening in nursing professionals for the humanization of care.

Exploring Validity, Reliability, and Factor Analysis of the Quebec User Evaluation of Satisfaction with Assistive Technology in an Italian Population: A Cross-Sectional Study

This study explores validity, reliability, and factor analysis of the Quebec User Evaluation of Satisfaction with Assistive Technology (IT-QUEST) for users of assistive technology devices in an Italian population. It was administered to 75 people to determine which of the 24 original items were relevant to the Italian context using exploratory and confirmatory factor analyses (EFAs and CFAs) were conducted with internal consistency and test-retest reproducibility also evaluated. The EFA and CFA showed that the 24-item survey may have limited relevance to the Italian context. We individuated 12 significative items, divided into two subscales, as well as the original validation. The test-retest showed high values of the Intraclass Correlation Coefficient (ICC) (0.7–0.9), with a 0.812 ICC for the total scale providing support and evidence for Italian professionals to evaluate user satisfaction with assistive technology devices. This research also lays the foundation for developing a validation study of the IT-QUEST 2.0 that is relevant to the Italian culture. Further research may investigate psychometric properties involving more participants and different users of assistive technology devices.

Development and Evaluation: The Satisfaction of Using an Oral Health Survey Mobile Application.

Surveying oral health at the community level should be done at regular intervals. Dental health personnel must assess the oral health status and needs of the community through the collection and interpretation of reliable health information. Thus, the aims of this study were (1) to develop a mobile application for oral health surveys, (2) to analyze the oral status of school children in Bangkok using the newly developed application, and (3) to evaluate user satisfaction with using the Oral Health Survey Mobile Application (OHSMA). The OHSMA Android app was created to facilitate the collection and transfer of oral health status data. The survey data on the oral health status of Grades 1-6 Thai schoolchildren were collected and analyzed using the OHSMA. A 5-point Likert scale questionnaire was used to evaluate the satisfaction of 125 dental students when using this new application compared with using paper forms. The prevalence of dental caries in 441 schoolchildren was 79.7%. The total mean decayed, missing, and filled for primary teeth (dmft) and decayed, missing, and filled for permanent teeth (DMFT) were 4.09 (d + D = 3.29, m + M = 0.15, and f + F = 0.65). Users indicated high satisfaction scores for three OHSMA features: font, color, and proper size. The results showed that paper forms were easier for inputting and recording the data compared with the OHSMA. However, the OHSMA was significantly easier for searching data and reporting data compared with paper forms (OHSMA 3.80, paper forms 3.35; p < 0.001, and OHSMA 3.80, paper forms 3.51; p < 0.001), respectively. Despite some limitations, this study suggests that the mobile application has the potential to collect valuable oral health survey data.

User Satisfaction for an Augmented Reality Application to Support Productive Vocabulary Using Speech Recognition

The aim of this paper is to evaluate user satisfaction based on System Usability Scale (SUS) questionnaire on Augmented Reality (AR) application for productive vocabulary using speech recognition. There is still lack of research focus on user satisfaction towards the use of AR-based app using speech recognition for vocabulary learning in early education. The first objective of this paper is to develop an AR application for children using speech recognition to enhance productive vocabulary learning that integrates visual script (orthography) and audio (phonology). The second objective is to evaluate and identify the user satisfaction in enhancing productive vocabulary methods by combining AR technology and speech recognition to the parents and teachers by doing a mixed method testing such as questionnaire and interview. To achieve this, an interview session was conducted with the experts and SUS questionnaire was given to the teachers and parents of the student to evaluate user satisfaction. The results show that the research hypotheses of this study were successfully achieved. It revealed that the teachers and students were satisfied with the application based on SUS score (SUS score &gt; 68). Since the total SUS score is 80.3, which is above average, it shows that they were satisfied with the overall application. Apart from that, the mean of the usability study based on questionnaire also shows that the users have found that this application is usable in terms of learnability study and that this application is easy to use.

Facilitating Adoption of an Electronic Documentation System.

Best practice recommends the integration of clinical documentation into the hospital electronic health record to support safe, efficient, and timely patient care. A major barrier to successful adoption and optimization of computerized documentation systems is user satisfaction. The purpose of this descriptive, performance improvement initiative was to implement and evaluate user satisfaction with an electronic documentation system to facilitate successful adoption. The Clinical Procedure Flowsheets application was implemented in a geriatric extended care unit of a large healthcare system. Rogers' Diffusion of Innovation and Davis' Technology Acceptance Model were used to guide system adoption and improve user experience of the innovation. The Perceived Usefulness and Perceived Ease of Use questionnaire was distributed to 24 nursing staff working in the unit 9 weeks after implementation. Results indicated that respondents perceived the Clinical Procedure Flowsheets as easy to use and useful in accomplishing their documentation tasks. The overall mean satisfaction score of 72.17 (SD, 12.13) implied a strong level of user acceptance. The positive perception of the nursing staff in the geriatric extended care unit suggests a high probability of system use that can enhance the documentation of patient care. Further research is recommended to evaluate factors related to system adoption and user satisfaction.

Trade-Off of Frame-Rate and Resolution in Online Game Streaming

Only limited research in the literature focused on assessment of different spatial and temporal resolutions. In addition, the field of synthetic video compression, such as video compression in game streaming, was the focus of only a few research papers. This paper will consider a wide range of synthetic video textures and motion speeds. The visual quality of the compressed video sequences is perceptually evaluated using the Double Stimulus Impairment Scale (DSIS) assessment metric. Extensive subjective viewing tests to evaluate user satisfaction are performed. A methodical analysis to study the influence of different dimensions on Mean Opinion Score (MOS) is presented. The study considers a wider scope of dimensions that affect the perceptual visual quality. MOS results are shown in details for different bit rates, frame rates and frame resolutions. This study contributes novel ideas that should provide common rules for online game streaming over transmissions with relatively low bit rates.

EVALUATION OF THE MEETING CENTER SUPPORT PROGRAMME FOR PEOPLE WITH DEMENTIA AND THEIR FAMILY CARERS

The Meeting Centre Support Programme (MCSP) is a community-based approach to supporting people with mild to moderate dementia and their families, developed in the Netherlands where they are now widespread. Evaluation studies showed benefits including reduced behavioural and mood problems, delayed admission to residential care, higher levels of carer competence and lower levels of burden. The JPND funded MeetingDem project aimed to implement and evaluate Meeting Centres in the UK, Italy and Poland. Our evaluation adopted a before and after control group design with matched patient-carer dyads. In each country we compared a minimum of 25 dyads using the MCSP with 25 receiving ‘usual care. Baseline data were collected at month 1 with a follow up at month 7. Validated measures were used to assess quality of life, depression, social support and caregiver competence. Data were also collected on intervention costs and the use of other services in order to allow a cost effectiveness analysis. Finally, surveys and focus groups were used to evaluate user satisfaction with the MCSP. Initial findings suggest significant effects for MCSP compared to usual care, including reduced behavioural problems and improved caregiver coping. This presentation will describe the MCSP approach, present the full evaluation findings and consider the potential for wider implementation.

EVALUASI KEPUASAN PENGGUNA TERHADAP APLIKASI AUDIO BOOKS

Listeno is the first application audio books in Indonesia so that the users can get the book in audio form like listen to music, Listeno have problems in a feature request Listeno offline mode that have not been released, a security problem mp3 files that must be considered, and the target Listeno not yet reached 100,000 active users. This research has the objective to evaluate user satisfaction to Audio Books with research method approach, Nielsen. The analysis in this study using Importance Performance Analysis (IPA) is combined with the index of User Satisfaction (IKP) based on the indicators used are: Benefit (Usefulness), Utility (Utility), Usability (Usability), easy to understand (Learnability), Efficient (efficiency) , Easy to remember (Memorability), Error (Error), and satisfaction (satisfaction). The results showed Applications User Satisfaction Audio books are quite satisfied with the results of the calculation IKP 69.58%..

A Characterisation and Framework for User-Centric Factors in Evaluation Methods for Recommender Systems

Researchers have worked on-finding e-commerce recommender systems evaluation methods that contribute to an optimal solution. However, existing evaluations methods lack the assessment of user-centric factors such as buying decisions, user experience and user interactions resulting in less than optimum recommender systems. This paper investigates the problem of adequacy of recommender systems evaluation methods in relation to user-centric factors. Published work has revealed limitations of existing evaluation methods in terms of evaluating user satisfaction. This paper characterizes user-centric evaluation factors and then propose a user-centric evaluation conceptual framework to identify and expose a gap within literature. The researchers used an integrative review approach to formulate both the characterization and the conceptual framework for investigation. The results reveal a need to come up with a holistic evaluation framework that combines system-centric and user-centric evaluation methods as well as formulating computational user-centric evaluation methods. The conclusion reached is that, evaluation methods for e-commerce recommender systems lack full assessment of vital factors such as: user interaction, user experience and purchase decisions. A full consideration of these factors during evaluation will give birth to new types of recommender systems that predict user preferences using user decision-making process profiles, and that will enhance user experience and increase revenue in the long run.

User satisfaction with the care of nurses.

To evaluate user satisfaction with the care of nurses. Cross-sectional study with a quantitative approach, performed in the medical clinic of the University Hospital of UFMA/HU/UFMA, with 150 users in the period from October 2013 to August 2014, through an identification form the and Patient Satisfaction Instrument. In the data analysis, Student t test, Kruskal Wallis and Spearman Linear Correlation were used. Users have reported high levels of satisfaction with all items and domains, with the highest average satisfaction related to technical and professional domain, followed by the domain trust, resulting in satisfactory internal consistency in all areas. Gender and level of education had a positive influence on patient satisfaction. The study showed that the satisfaction of users admitted to the medical clinic is correlated with technical skills, scientific knowledge and the individualization of care provided by nurses.

Evaluating e-Government Services in Kurdistan Institution for Strategic Studies and Scientific Research Using the EGOVSAT Model

Office automation is an initiative used to digitally deliver services to citizens, private and public sectors. It is used to digitally collect, store, create, and manipulate office information as a need of accomplishing basic tasks. Azya Office Automation has been implemented as a pilot project in Kurdistan Institution for Strategic Studies and Scientific Research (KISSR) since 2013. The efficiency of governance in Kurdistan Institution for Strategic Studies and Scientific Research has been improved, thanks to its implementation. The aims of this research paper is to evaluate user satisfaction of this software and identify its significant predictors using EGOVSAT Model. The user satisfaction of this model encompasses five main parts, which are utility, reliability, efficiency, customization, and flexibility. For that purpose, a detailed survey is conducted to measure the level of user satisfaction. A total of sixteen questions have distributed among forty one users of the software in KISSR. In order to evaluate the software, three measurement have been used which are reliability test, regression analysis and correlation analysis. The results indicate that the software is successful to a decent extent based on user satisfaction feedbacks obtained by using EGOVSAT Model.

농촌고령자 공동급식시설의 현황 및 이용 만족도 연구 - 2014~15년 농촌고령자 공동시설지원 시범사업을 중심으로 -

This The purpose of this study is to evaluate user satisfaction with village bathhouses, selected from a two-year pilot project of common facilities for senior in rural areas from 2014 to 2015. A survey was conducted using a questionnaire to evaluate user satisfaction, and 135 questionnaires were collected from 18 common meal facilities. User satisfaction was evaluated in five categories with a five-point scale: location and spatial composition; emotions and intimacy; safety; nutrition; and maintenance and management. The results are as follows. First, when overall user satisfaction was evaluated on a five-point scale, the average score stood at 4.24 out of five points and 90.03 out of 100 points. These findings suggest that users were generally satisfied with the common meal facilities. Among five categories, scores except safety stood at four points or higher, indicating higher user satisfaction. Second, communal meal in rural areas have been carried out already but the environment for communal meal like cooking equipment, wastewater disposal, and space have been poor. However, the environment is improved through this pilot project, which has a positive effect to user satisfaction. Third, space planning for barrier-free or sanitary in storage of food containers are not adequate, which is necessary to detailed planning and concrete guideline.