End-User Computing Satisfaction Research Articles

Analisis Kepuasan Pengguna Website Zahira Media Publisher Menggunakan Metode End User Computing Satisfaction (EUCS)

This study aims to analyze user satisfaction with the website of Zahira Media Publisher, a publishing company that has been operating since 2012. Using a descriptive analysis method and a quantitative approach, this study collected data through a questionnaire designed based on the End User Computing Satisfaction (EUCS) model. The five main variables analyzed include content, accuracy, format, ease of use, and timeliness of information. The results showed that the quality of content and the accuracy of information greatly influenced user satisfaction. In addition, the ease of use of the website is also an important factor that improves user experience. that improves user experience. Although the Zahira Media Publisher website offers a wide range of publishing services, there are some obstacles, especially in the process of registering new user accounts, which can hinder access to key features. This research provides recommendations for improvements in website design and functionality to increase user satisfaction and customer loyalty.

Analisis Tingkat Kepuasan Mahasiswa dalam Pengisian KRS di Website Student Universitas Amikom Purwokerto Menggunakan Metode EUCS

Student Web is an information system developed by Amikom University Purwokerto to assist students in managing academic administration, including filling out Study Plan Cards (KRS). However, this website often experiences disruptions and errors during KRS filling periods with high access, resulting in difficulties in accessing, delays in course selection, and schedule conflicts. This has an impact on student satisfaction in using the service. This research aims to measure the level of user satisfaction with the quality of the Amikom University Purwokerto Student Website on the KRS filling feature, using the End User Computing Satisfaction (EUCS) method. The sample consisted of 100 active students at Amikom University, Purwokerto. The results of the hypothesis test show that there is 1 variable that does not show a significant influence, namely the content variable, and there are 4 variables that have an influence, namely accuracy, format, ease of use and timeliness.

Analysis Of Prabumulih University Student Satisfaction with the Capcut Application Using The End User Computing Satisfaction (EUCS) Method

Technology is now increasingly developing so that it can make human work easier more quickly and support creativity through various applications. One application that supports creativity is the Capcut application. This research uses the End User Computing Satisfaction (EUCS) method. This research aims to determine the satisfaction of Prabumulih University students in using the Capcut application based on the variables content, accuracy, format, ease of use, timeliness and satisfaction. The research method used is quantitative descriptive. The data collection methods used were interviews, questionnaires and literature studies. The results of this research are that for each variable, students feel very satisfied in using the Capcut application, but for several variables such as accuracy and timeliness, they have been further improved to make it more satisfying to use the Capcut application.

Comparative Analysis of User Satisfaction of End User Computing Satisfaction, DeLone & McLean and Webqual 4.0 Methods

This study aims to analyze the level of user satisfaction of the SIAP Undip Mobile Application version 2.1.9 using three evaluation methods: End User Computing Satisfaction (EUCS), Delone and McLean, and Webqual 4.0. The study involved 100 Diponegoro University student respondents who used the application. Data was collected through a questionnaire distributed via Google Form and analyzed with SmartPLS 4.0 software to test validity, reliability, and research hypotheses. In this study, there were 11 hypotheses tested with three models. In the EUCS model, one hypothesis is accepted, namely Format has a significant effect on user satisfaction, while the other four hypotheses are rejected. In the Delone and McLean model, two hypotheses were accepted (Information Quality and System Quality) and one hypothesis was rejected (Service Quality). In the Webqual 4.0 model, one hypothesis is accepted (Service Interaction Quality) and two hypotheses are rejected (Information Quality and Usability Quality). The results of this study also provide suggestions for improvement for the development of the SIAP Undip version 2.1.9 application.

Analisis Kepuasan Pengguna Aplikasi Manajemen Surat (AMS) di PT PLN (Persero) UP3 Palembang Menggunakan Metode End User Computing Satisfaction (EUCS)

The use of computer technology as an information technology tool for companies provides added value to the data processing process, the existence of information technology is also very useful for companies to facilitate performance in daily activities, especially as support in PLN official correspondence, both internal and external correspondence, starting from Service Notes, Letters, Special Form Letters and Legal Products. To keep up with technological advances, PT PLN (Persero) uses the Corporate Mail Management Application (AMS) to support business processes that provide an advantage for the company in achieving its goals. By using this application, PLN can manage letters automatically as well as manage electronic archives which benefits employees, thereby increasing the satisfaction of users of the application. User satisfaction with system performance is a benchmark for implementing information technology. This research uses the End User Computing Satisfaction (EUCS) method to determine user satisfaction of the Mail Management Application (AMS) at PT PLN (Persero) UP3 Palembang. The factors used in the EUCS method include Content, Format, Accuracy, Ease of Use, and Timeliness. Data collection was carried out by conducting a survey of 120 employees of PT PLN (Persero) UP3 Palembang, the results of which were analyzed using the IBM SPSS Version 25 application.

Audit Tools and Linked Archive System (ATLAS) in the Process of Preparing Audit Working Papers: Approach with the End User Computing Satisfaction (EUCS) Model"

This study aims to investigate the factors that influence user satisfaction with the ATLAS application for preparing Audit Working Papers, utilizing the Computing End User Satisfaction (EUCS) model. It adopts a quantitative approach with a sample of 83 auditors from KAPs in East Java Province who use the ATLAS application, selected through convenience sampling. Data analysis was performed using Partial Least Squares with SmartPLS 2.0. The findings suggest that content, accuracy, format, and timeliness positively affect user satisfaction with the ATLAS application for preparing Audit Working Papers. However, ease of use does not significantly impact auditor satisfaction as an application user.

Kepuasan Guru dalam Penggunaan E-Rapor di SMA Negeri 1 Pancung Soal Kabupaten Pesisir Selatan

E-report is a web-based software for compiling reports on student competency achievements by educational unit level developed by the SMA curriculum sub-division. By using the e-report application, it can make it easier for teachers to input the grades obtained by students. The purpose of this study is to determine the level of satisfaction of e-Rapor users with the End-User Computing Satisfaction (EUCS) model as seen from the five variables, namely content, accuracy, form, ease of use, and timeliness. This research is a quantitative descriptive research, with a population of 84 sample teachers in this study using a non-probability sampling technique, namely saturated samples so that all populations are used as samples. Using the EUCS method, this research found that teacher satisfaction with the e-report at Pancung Soal 1 Public Senior High School (SMA) Pesisir Selatan regency was satisfied with the percentage of content 80.57%, accuracy 80.95% , format 80.05%, ease of use 80.00%, timeliness 80.60%

Analyzing User Satisfaction of the SMP Negeri 1 Sungai Lilin Website Using the End User Computing Satisfaction (EUCS) Method

Education plays a central role in society, with schools serving as crucial institutions in providing access to relevant information for all stakeholders. With advancements in technology, many schools have established an online presence through their websites. SMP Negeri 1 Sungai Lilin is one such school that provides various information related to school activities on its website. However, overall user engagement and feedback, particularly from students, have been limited, and the level of user satisfaction remains unknown. This study aims to analyze the user satisfaction of the school website using a quantitative descriptive approach to test specific hypotheses. Data were collected from 250 respondents selected through purposive sampling, conducted at SMP Negeri 1 Sungai Lilin between February and April 2024. The End User Computing Satisfaction (EUCS) method was employed to assess user satisfaction and the influencing factors. EUCS evaluates satisfaction based on five parameters: content, accuracy, format, ease of use, and timeliness. Data analysis was conducted using multiple linear regression and classical assumption tests, processed with SPSS version 23. Initial validity and reliability tests revealed inadequacies, but subsequent tests confirmed that all instruments were valid and reliable. The results confirm that all research hypotheses are accepted. The F-test results indicate that the regression coefficients of content, accuracy, format, ease of use, and timeliness significantly affect user satisfaction (sig < 0.05). The T-test results further reveal that each variable positively influences user satisfaction individually (sig < 0.05). An R Square value of 0.297 suggests that 29.7% of user satisfaction is explained by the variables of content, accuracy, format, ease of use, and timeliness, indicating a weak relationship, while the remaining 70.3% is influenced by other factors not included in this study. The findings indicate that respondents generally exhibit low levels of satisfaction when using the SMP Negeri 1 Sungai Lilin website, as evidenced by the influence of content, accuracy, format, ease of use, and timeliness on user satisfaction.

Measurement of User Satisfaction for Gamification-based Programming E-Learning Platform using End-user Computing Satisfaction Method

Measurement of User Satisfaction for Gamification-based Programming E-Learning Platform using End-user Computing Satisfaction Method

INNOVATIVE APPROACHES TO ENHANCING USER SATISFACTION IN HIGHER EDUCATION INFORMATION SYSTEMS

In order to assess how effective information systems are, end-user computing satisfaction (EUCS) is essential. This study evaluates EUCS among 354 employees of the Iraqi Kurdistan Region's (KRI) Ministry of Higher Education and Scientific Research. Through factor analysis, the findings indicate 16-item instrument measuring five core components: content, accuracy, format, ease of use, and timeliness. The results show important patterns and connections, emphasizing how important it is to improve these parts in order to increase user satisfaction. Accuracy had the highest impact on user satisfaction (Standardized Beta = 0.347, p < 0.001), and timeliness were particularly important, while format and ease of use had a direct impact on usability. This study gives useful information for improving IT infrastructure and user support. This will help the Ministry create a better, more efficient, and easier-to-use computer environment that meets the needs and expectations of the workforce. In the end, this will lead to higher productivity and user satisfaction.

Kepuasan Pengguna Fitur Medis ePuskesmas dengan Model EUCS dan DeLone & McLean di Sumedang

An ePuskesmas is a health information system developed through the collaboration of the Sumedang District Health Office and PT Infokes Indonesia. It offers various features to aid health workers at Puskesmas, notably the medical feature for managing patient data during polyclinic examinations. However, this feature faces issues such as synchronization difficulties with Pcare, slow system responses due to high user traffic, and frequent errors. This study aims to assess user satisfaction with the medical features of ePuskesmas using the End User Computing Satisfaction (EUCS) model and the DeLone and McLean Model. The study involves 93 respondents, including nurses, midwives, and doctors from Sumedang Regency Health Center, selected through purposive sampling. Data analysis is performed using SmartPLS 3.2.9 with PLS-SEM. The results indicate overall user satisfaction with the medical features of ePuskesmas. Out of 8 hypotheses, 3 are accepted, and 5 are rejected. Key factors influencing user satisfaction include Accuracy, Ease of Use, and Information Quality. This research is important to find out whether the system developed by related parties is in accordance or not with the end user

Analysis of User Satisfaction with the Cards Application Using the End User Computing Satisfaction Method

The rapid development of technology has significantly facilitated daily activities and brought about numerous changes in society. This swift technological advancement has had a profound impact on the development of payment systems in transactions. Various applications like CARDS have become well-known and widely utilized by many individuals to streamline their day-to-day transactions. CARDS application is also popular within school environments, making it easier for students and cooperative employees to conduct transactions for purchasing food, beverages, and other school necessities. However, there are challenges that need to be addressed regarding the use of the CARDS application. One of them is the lack of understanding among some parents in operating the application and loading credits. End User Computing Satisfaction can be used as a method to measure the level of satisfaction of a system application's users. This method compares user expectations with the reality provided by the application, thereby identifying how well the application meets user expectations. The research results will provide recommendations for improving the application, taking into account the End User Computing Satisfaction method.

Evaluasi dan Pengembangan Model Sistem Informasi Manajemen Skrining Resep di Instalasi Farmasi RSUD Dr. Hasri Ainun Habibie Gorontalo dengan Metode EUCS

Introduction: Management information systems (SIMs) can provide data and information that can help facilitate prescription screening such as administrative, pharmaceutical, and clinical data. Data and information from the hospital management information system (SIMRS) are also to make it easier to screen prescriptions and prevent medication errors. Objective: This study aims to evaluate the need for a screening management information system at dr. Hasri Ainun Habibie Gorontalo and developed. As well as seeing the level of user satisfaction after the development of a prescription screening management information system Methods: The research conducted is quantitative descriptive. The data collection of system needs analysis was carried out by looking directly at the system at dr. Hasri Ainun Habibie Gorontalo Hospital. As well as evaluating the system using the End User Computing Satisfaction (EUCS) method by distributing questionnaires to pharmaceutical officers. After obtaining an analysis of the system needs, the design of the prescription screening management system was made using context diagrams, data flow diagrams (DFD), and entity relationship data (ERD). Data analysis to see the increase in satisfaction using the wilcoxon signed rank test. Results: The results of the observation of the completeness of prescription screening in the system at dr. Hasri Ainun Habibie Gorontalo Hospital show that administrative, pharmaceutical and clinical screening has not been fully completed. Meanwhile, the pretest results of the evaluation of the system that has been implemented in the hospital show that the frequency of respondents' answers in the dissatisfaction scale category in variable content is 97.2% and accuracy is 55.6%. However, after system development and re-evaluation as a result of the posttest, the results were obtained that the suitability of administrative, pharmaceutical and clinical screening on the satisfactory scale in variable content was 58.3%, format 51.9%, ease of use 66.7%, timeliness 55.8%, and very satisfied scale at variable accuracy 55.6%. Analysis of pretest and posttest data using the Wilcoxon test showed a significant value (p) of 0.007. Conclusion: The results of the evaluation and design of the prescription screening management information system have met the criteria and received increased satisfaction from system users. So that the system is ready to be implemented at dr. Hasri Ainun Habibie Gorontalo Hospital.

Analysis of Acceptance and Use of the MyKopay Application Using the UTAUT 2 and EUCS Models

The government of Payakumbuh City introduced the MyKopay application through the Department of Communication and Information as a means to provide public services and information related to local government activities. This study aims to analyze the acceptance and use of the MyKopay application using two models: the Unified Theory of Acceptance and Use of Technology (UTAUT 2) and End-User Computing Satisfaction (EUCS). Additionally, it seeks to identify aspects of the application that need improvement and maintenance. The research method is descriptive quantitative. The research findings indicate that factors such as Content, Accuracy, Format, Timeliness, Ease of Use, Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Conditions, Hedonic Motivation, Price Value, Habit, and User Satisfaction do not have a significant positive impact on User Satisfaction or Behavioral Intention. However, Behavioral Intention has been proven to have a significant positive effect on Use Behavior. Age and gender factors strengthen the Habit variable and have a significant positive impact on Use Behavior. The research results show that the MyKopay application has been accepted and used by the people of Payakumbuh City

Analisis Kepuasan Mahasiswa Universitas Muhammadiyah Ponorogo terhadap SIMTIK Menggunakan Metode End User Computing Satisfaction (EUCS)

Advances in information technology have penetrated several aspects of human activities, including educational activities. Muhammadiyah University of Ponorogo, a campus that has implemented technology, has developed a website to make lecture activities easier, especially for taking attendance, checking schedules, checking financial billing data, and viewing grades. A good website must make it easy for users to use it. Ease of use of the website will also give a good impression from users. In this research, the author conducted research to conduct an analysis of student satisfaction at Muhammadiyah University of Ponorogo towards the SIMTIK website. The method used in this research is the End User Computing Satisfaction (EUCS) method. The population in this study were active students at Muhammadiyah University of Ponorogo, totaling 31 students. Data was obtained from a questionnaire that the author distributed via Google Form. The data that has been obtained is processed using SPSS software and statistically processed using a Likert scale. To measure the level of satisfaction, we also use a Likert scale satisfaction table. The results of each dimension are, the Content dimension has an average value of 3.87 (satisfied), the Format dimension has an average of 3.17 (quite satisfied), the Timeliness dimension 3.53 (satisfied), the Ease of Use 2.6 (quite satisfied), and Accuracy (quite satisfied). From these five dimensions, an average of 3.25 was obtained and was included in the quite satisfied category.

Analisis Kepuasan Pengguna Sistem Informasi Mahasiswa Fakultas Teknik (SIM-FT) di Universitas Muhammadiyah Ponorogo

This study analyzes the level of user satisfaction with the Student Information System of the Faculty of Engineering (SIM-FT) at the University of Muhammadiyah Ponorogo using the End User Computing Satisfaction (EUCS) method. This method measures five main dimensions: content, accuracy, format, ease of use, and timeliness. Data was collected through a questionnaire distributed to 30 students from three study programs: Informatics Engineering, Mechanical Engineering, and Electrical Engineering. The results of the analysis show that the average user satisfaction is in the category of quite satisfied with a score of 3.55. The format dimension received the highest score (3.80) while the punctuality dimension received the lowest score (3.30). This study provides recommendations for improving the quality of SIM-FT based on the results of the evaluation.

ANALYSIS OF SATISFACTION AND USEFULNESS OF LEARNING MANAGEMENT SYSTEM (LMS) USING EUCS AND TTF METHODS

Student satisfaction with using the Learning Management System (LMS) is one factor determining the achievement of bold learning objectives in tertiary institutions. This study aims to test the satisfaction and usefulness of LMS for students in learning to dare to use several variables in End User Computing Satisfaction (EUCS) and Task Technology Fit (TTF). The relationship between variables in EUCS and TTF was tested using the Structural Equation Model (SEM) based on 184 respondent data obtained from students using Moodle LMS at a university in Jakarta. The study's results revealed that the variable task characteristics and technological characteristics significantly affected TTF and EUCS tasks, and TTF positively affected EUCS. The results of the study provide recommendations that the resolution of LMS technology and the ease of use of LMS are the dominant factors influencing student satisfaction in using LMS.

Satisfaction Analysis Of The Bogor Pulo Armyn Community Health Center Website Users Using The End User Computing Satisfaction Method

Public health center is facility service organizing health​ effort health society and efforts health individual level First with more prioritize effort promotive and preventive , for reach degrees health community in the work area . One of The health centers in Bogor City are: Public health center Pulo Armyn Bogor City, where Public health center the using the website as a media provider information related service Public health center . For know level satisfaction user end to a website, then need did it study about analysis level satisfaction user end from that website. Researcher do analysis related level satisfaction user at the end of the website using the End User Computing Satisfaction Method with 6 indicators in the his that is regarding Content, Accuracy, Format, Ease of Use, Timeliness. Data collection is carried out with spread questionnaire to employees and residents who live there place live in the Bogor City area, distribution questionnaire done for 2 weeks with total respondent data namely 107 users . Data obtained tabulated with compile to in table and calculated magnitude percentage its , validity test and reliability test his with using Rstudio tools. Result of research that has been done showing that 57 users feel satisfied with amount percentage 53.3%. Followed with 34 users feel No satisfied with percentage 31.8 %, 14 users feel very satisfied with amount percentage 13.1% and 2 users feel very not satisfied with amount percentage 1.9%. Keywords : Analysis​ Satisfaction , End User Computing Satisfaction , Website Public health center

Hubungan Aplikasi Metode EUCS (End User Computing Satisfaction) dengan Kepuasan Kerja Perawat dalam Penggunaan SIMRS di RSUD Dr. Doris Sylvanus Palangka Raya

Hospitals, as institutions providing healthcare services, must maximize technological advancements. One such advancement is the use of SIMRS (Hospital Management Information System) in accordance with the Indonesian Minister of Health Regulation No. 82 of 2013. The use of SIMRS is predicted to enhance the hospital's efficiency, effectiveness, professionalism, performance, as well as access and services. Nurses' satisfaction in using SIMRS will impact the improvement of patient care quality. One method to evaluate user satisfaction with SIMRS is EUCS (End User Computing Satisfaction), developed by Doll and Torkzadeh, which consists of five dimensions: content, format, accuracy, ease of use, and timeliness. This study aims to determine the relationship between the application of the EUCS method and nurses' job satisfaction in the use of SIMRS at RSUD dr. Doris Sylvanus Palangka Raya. Methods: This research is correlational, employing a cross-sectional design. Respondents were selected using purposive sampling and the chi-square statistical test was used. The sample consisted of 175 inpatient nurses at RSUD dr. Doris Sylvanus Palangka Raya. Results: The chi-square statistical test showed a p-value = 0.000, or a significance level of p < 0.05, indicating that there is a relationship between the application of the EUCS method and nurses' job satisfaction in the use of SIMRS at RSUD dr. Doris Sylvanus Palangka Raya. Conclusion: Effectiveness and efficiency are the primary goals of SIMRS usage, which creates convenience and transparency, ultimately expected to enhance nurses' job satisfaction.

Crafting Optimal Digital Learning Experiences: An Inquiry into Emotion-Infused Web-Based Instructional Design and Its Influence on Student Satisfaction

This study was designed to investigate the effectiveness of emotionally infused web-based instruction on students’ satisfaction in learning English grammar. The sample population for this study involved 185 Form Three students from a secondary school of Peninsular Malaysia. Data were collected using the End-User Computing Satisfaction (EUSC). The research design for this study is a Quasi-experimental design. This study consists of one independent variable (instructional strategies) with two types of treatment condition (Web-based Instruction with Emotional Element (WBIe) and Web-based Instruction without Emotional Element (WBIwe) and one moderator variable (level of emotional intelligence) with two levels (high and low level of emotional intelligence). A 2𝑥2 factorial design was used. The results revealed that students in WBIe performed better than students in WBIwe based on satisfaction level, students in both WBIe and WBIwe have a similar score. The results further indicated that emotional intelligence level affects students’ satisfaction in WBIe and WBIwe. Students with high levels of emotional intelligence had a higher score than those with low levels of emotional intelligence in terms of satisfaction level. Given the findings of this study confirming the instructional impact of emotionally sound web-based instruction, it is important for an instructional designer to clearly understand how emotions influence the learning process. This helps to figure out how to channel their emotions to make them learn more effectively.