AbstractICTs and ICT4Ds are powerful socio‐economic enablers within developing countries and provide members of “underserved” communities within these countries with tools for self‐empowerment and circumvention of inequalities. Telecentres provide public access to ICTs to meet the educational, social, psychological and economic needs of a community. However, few studies have focused on the influence that telecentres have on the psychological empowerment of members of “underserved” communities in which they are situated. This study addresses this gap by investigating the perceived influence of telecentre components on the psychological empowerment of “underserved” community members in Cape Town, South Africa. This study is interpretive and has been executed through the use of a qualitative case study. Deductive in nature, the research was guided by a conceptual model depicting constructs (intrapersonal factors, interactional factors and behavioural factors) related to the psychological empowerment of telecentre users. The research findings confirm that the various components of telecentres such as services, computer training and entrepreneurial support can positively influence and contribute to the perceived psychological empowerment of “underserved” community members. The findings could improve our understanding of the relevance of various components of telecentres towards leveraging psychological empowerment. In practice, emphasis could be placed on the implementation and elaboration of the most significant components of telecentres within “underserved” communities.
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