Managerial Employees Research Articles

Understanding the survival strategies: organization resilience and innovative capabilities in post-pandemic East Asia

ABSTRACT The COVID-19 pandemic has significantly and globally impacted and even disrupted corporate operations to a considerable extent, compelling businesses to confront changing supply chain environments, unstable market demands and internal contradictions. We argue that East Asian enterprises that have survived the pandemic have learned from their experiences, transforming these into key strategic capabilities in innovation, operational efficiency, customer relationships and employee management to ensure resilience in volatile and hostile environments. One universal lesson learned is that the survival of businesses integrates resilience, sustainability and a people-oriented perspective. This special issue focuses on the business organizations and innovation capabilities in the post-pandemic East Asian region, compiling the core viewpoints and hypotheses from the collection on topics such as strategic innovation and adaptive changes, diverse teams and leadership and stakeholder relationship management. These findings enrich our understanding of East Asian enterprises’ comprehensive capability enhancement and business model transformation, especially after the COVID-19 pandemic.

Developing customer service quality: Influences of job stress and management process alignment in banking industry

Job stress and management process alignment can influence work attitudes and productivity; however, there is still no empirical evidence addressing how these factors influence customer service quality in banking industry. Thus, this research aims to explore how job stress and management process alignment influence commitment and employee performance which develop customer service quality. 650 bank employees who were working at different banks in Cambodia were asked to join the survey process via a survey questionnaire. Researchers applied a path analysis technique to analyze the collected data. This research found that job stress and management process alignment significantly influenced organizational commitment. Meanwhile, job stress, management process alignment, and organizational commitment significantly influenced employee performance. Furthermore, customer service quality was significantly influenced by employee performance, except organizational commitment. Finally, employee performance mediated the relationship between organizational commitment and customer service quality. These key findings revealed workers’ insights which could be an evidence-based strategy for banks to issue an effective working policy to develop better customer service quality.

Personality Traits and Employee Turnover in the Insurance Industry in Kenya

Aim: The aim of this study was to examine the relationship between personality traits and employee turnover in the Insurance Industry in Kenya. The study also aimed to evaluate the moderating effect of firm characteristics on the relationship between personality traits and employee turnover in the Insurance Industry in Kenya. Methods: This study adopted a combination of descriptive and correlational research designs. The insurance companies from which data was collected were the top 5 insurance companies based on market share in general insurance. The employees of those companies were drawn from the following cadres: middle-level managers, heads of departments, supervisors, and operational staff. This study utilized multi-stage sampling technique involving deliberate sampling and stratified random sampling. A sample size of 338 employees was used in the study and data was collected using a semi structured questionnaire. Descriptive analysis entailed means and standard deviations while inferential analysis entailed regression analysis. Results: Results showed that there was a positive and significant relationship between personality traits and employee turnover in the Insurance Industry in Kenya. It was also found that firm characteristics have no significant moderating effect on the relationship between personality traits and employee turnover in the Insurance Industry in Kenya Conclusion: The personality traits utilized in the management of employees by the organizational management in insurance firms determines the retention and turnover of employees in those companies. Recommendations: The management of insurance companies should increase the use of aptitude tests during recruitment to determine the personality traits of employees so that when they engage them in various jobs. Their personality traits would enhance the performance of their jobs and cause them to be retained in their jobs for a long period before thinking of going elsewhere and hence leading to insurance companies using lots of money on the high frequency of recruiting of employees.

Contribution of Biometric Fingerprint in Reducing Prevalence of Unauthorized Absenteeism among Employees in Public Organizations in Moshi Municipality

This study investigated the contribution of biometric fingerprint technology in reducing unauthorized absences among employees in public organizations within Moshi Municipality, Tanzania. Grounded in the Social Control Theory, the research utilized a convergent parallel mixed-methods approach. The target population consisted of 3,218 public employees from 45 organizations, with a sample of 356 respondents. The study collected qualitative and quantitative data, ensuring validity and reliability through content, face validity, and Cronbach's alpha. Quantitative data was analyzed using descriptive statistics in SPSS, while qualitative data underwent context analysis. Ethical guidelines were strictly adhered to. The findings revealed that public servants in Moshi Municipality perceived biometric fingerprint technology as a reliable solution for addressing unauthorized absences in the workplace. Implementation of this biometric has created a secure and accountable work environment. The study concludes that the use of biometric fingerprint technology has positive contributions to attendance management, accountability, and productivity of public organization employees. Further, it was recommended that public organizations prioritize clear communication with employees about the purpose, benefits, and safeguards of biometric fingerprint technology. Additionally, further research is suggested to explore the challenges faced by employees in utilizing this technology, with the aim of contributing to the existing knowledge base on biometric fingerprints in public organizations.

PERANCANGAN APLIKASI MANAJEMEN PRODUKSI KOPI PT. KARYA BAKTI BERBASIS WEB DENGAN MENGGUNAKAN MODEL PROTOTYPE

The coffee industry has a complex production process right up to the distribution of the final product. Along with increasing competition in the coffee industry, PT. Karya Bakti faces the challenge of increasing productivity, maintaining product quality, and optimizing the supply chain. To manage this process efficiently and effectively, PT. Karya Bakti requires a management system that is reliable and can be accessed easily. Thus, this research will discuss how to design and build an information system and find out how to implement coffee production management applications at PT. Web-based Bakti Work. In this research, the UML method is used as a means of designing an object-oriented system with a Prototype model. In this research, to find out the problems that occur in a system, it is a good idea to analyze the operating system and try to understand how the system works well. After that, the proposed system design is carried out, there will be an admin who will have full control over the system by creating use cases, class diagrams, activity diagrams. In the design of a web-based coffee production management application, the users who can use this application are the authorized departments in production management. In accordance with the system design previously discovered, the application has several list display designs for the data displayed on the application pages. This research produces a management information system to help PT. Karya Bakti in processing data, both sales data, income data, roasting data, purchase or order data. With this information system, it has made it easier for PT. Karya Bakti in making monthly or annual reports with a success rate of 70%, coffee production management information system PT. Karya Bakti can increase efficiency and productivity and this coffee production management information system was only developed specifically for PT. Community Service. However, the author hopes that this system will be developed in a mobile version and because this information system is not yet equipped with employee management, recitation and inventory features, it is highly recommended for future research to add these features. Keywords: Design, Application, Management, Web, Prototype

Evaluating Arab generation Z’s acceptance of biometric attendance control technology in educational systems

There is insufficient consideration of Generation Z’s cultural and generational needs in the implementation of biometric attendance systems in Arabic educational settings. This study delves into Generation Z’s discipline, exploring their perspectives on attendance systems and aligning commitment with their interests. The primary aim is to gauge biometric systems’ impact on productivity. Google Form questionnaires collected data from young employees, ages 25 to 35, who belong to Generation Z’s working in the higher education system. Structural equation modeling and descriptive analysis assessed the data. While biometric systems enhance discipline, they may dampen morale. Implementing systems fairly and maintaining flexibility is vital. The study underscores the importance of evaluating employees based on achievements. It sheds light on biometric systems’ role in attendance management and organizational performance, aiding HR practices. The results showed no significant effect of Employee Management Practices (EMP) on organization performance through Biometric Attendance Technology (BAT) (B = 0.049, t = 1.330, p = 0.184). Nor significant effects of Organizational Performance Metrics (OPM) (B = 0.019, t = 0.608, p = 0.543). Technological Infrastructure (TI) (B = 0.019, t = 0.2461, p = 0.645), or Satisfaction and Engagement (ESE) (B = 0.057, t = 1.381, p = 0.167) on organization performance through Biometric Attendance Technology. The mediator impact was also found to be not significant (P > 0.05). Therefore, both direct and specific indirect effects were not significant. Indicating that Biometric Attendance Technology does not mediate the relationship between these variables and organizational performance.

Information security in remote work: Strategies and challenges in a post-pandemic world

The increasing prevalence of remote work, accelerated by the COVID-19 pandemic, has brought significant information security challenges to organizations. While remote work offers numerous benefits such as flexibility and increased productivity, it also introduces unique risks, particularly in safeguarding sensitive data. The absence of traditional office security measures and reliance on potentially insecure home and public networks heighten these risks. Organizations must implement robust strategies, including the use of Virtual Private Networks (VPNs) and multi-factor authentication (MFA), to ensure secure communications and access to corporate systems. Additionally, the protection of devices used in remote work is critical, necessitating clear security policies, regular updates, and employee training on recognizing threats like phishing and malware. Studies by Kolomoets (2022) and Alsayfi and Alsirhani (2023) highlight the importance of addressing the increased risks associated with remote work, particularly the potential for data breaches due to the lack of direct access to comprehensive security controls. These studies recommend best practices such as secure password management and regular employee training to mitigate these threats. Tanriverdi and Metin (2021) emphasize the need for renewed focus on security awareness and behavior as remote work becomes the norm. Furthermore, Rakha (2023) explores the legal implications and best practices for maintaining cybersecurity in remote settings, while Livshitz (2022) focuses on data privacy challenges, providing insights into regulatory compliance and security audits. In conclusion, safeguarding information security in remote work environments requires a holistic approach that integrates technology, continuous education, and stringent security policies. Organizations must prioritize these efforts to protect sensitive data and maintain privacy in an increasingly remote workforce.

Pelatihan, Pengalaman Kerja, Kompetensi dan Motivasi Sebagai Faktor Penentu Terhadap Kinerja Tenaga Kesehatan

The aim of this research is to determine the effect of training, work experience, competence and motivation on performance. The study was conducted on mental health management employees at the Tasikmalaya Regency Regional Health Center. Sampling was carried out using census techniques, with a sample size of 97 samples, consisting of mental health management employees at the Tasikmalaya Regency Regional Health Center, which consists of 40 Community Health Centers. The research instrument used was a questionnaire with a Likert scale. The analysis technique used is path analysis using the SPSS application. The results of this research show that: 1) Training, work experience, competence, motivation and performance are in good condition. 2) Training, work experience and competence have a positive and significant effect on performance, motivation has a positive but not significant effect on performance. 3) Training, work experience, competency and motivation have a significant effect on the performance of mental health management health workers at the Tasikmalaya Regency Regional Health Center

The Knowledge Management of Employees of Lao Telecommunication Public Companyin four provinces in the north of LaoPDR

The purpose of the research were: 1) To study the levelof knowledge management of employees of the Lao Telecommunication Public Company,2) To study the level of factors influencing knowledge management of Employees of Lao Telecommunication Public Companyand 3) To study the factors affecting the knowledge management of employees of the Lao Telecommunication Public Company in fourprovinces in the northern part of Lao PDR. The simple was 128 staff members of Laotelecommunication public companyin fournorthern provinces of Lao PDR. A questionnaire was used as a research instrument for data collection. Data collected were then analyzed using descriptive analysis to determine frequency, percentage, mean and standard deviation and multiple regression analysis by stepwise method.The results of the study found that: 1) The level of knowledge management of employees of Lao telecommunication public company was at high level (=4.16, =0.57)and consisted of seven aspects such as: knowledge identification, knowledge acquisition, knowledge dissemination, knowledge organization, knowledge creation, knowledge application and learningrespectively. 2) The level of factors influencing knowledge management of employees of Lao telecommunication public company was at high level (=4.14, =0.50)and consisted of seven aspects such as: vision factors, leadershipfactors, technology factors, structurefactors, measurementfactors, cultureorganizationfactors, strategyfactors respectively.3) The factors affecting the knowledge management of employees of the Lao Telecommunication Public Company in four provinces in the northern part of Lao PDR, which consisted of two factors such as: structurefactors, leadershipfactors and measurementfactors at a significant level of 0.05. The equation can predict the knowledge management of employees of the Lao telecommunication public company in four northern provinces of Lao PDR as a whole up to 80.50%.

Sistem Manajemen Kepegawaian dan Pencatatan Pekerja Migran Indonesia di BP3MI Riau dengan Metode Prototipe

Balai Pelayanan Pelindungan Pekerja Migran Indonesia (BP3MI) Riau, a government agency dedicated to protecting Indonesian migrant workers. The agency faces challenges with its unstructured and inefficient data management system. The use of Microsoft Excel for documenting the data of Indonesian Migrant Workers (PMI) and employees at BP3MI Riau is prone to data entry errors, time inefficiencies, unstructured data, potential damage, limited access, restricted analysis, difficulties in tracking changes, and a high risk of data loss. To address these issues, research was conducted to develop a more effective employee management and PMI data recording system using the prototype method. This method emphasizes user collaboration in understanding system requirements, resulting in practical solutions. The prototype method stages include user requirements gathering, designing input, process, and output needs, followed by rapid UML model design, program code implementation, and finally, testing. The system development results show that users have a very positive impression from the usability testing, achieving a score of 97.76%. This indicates the effectiveness of the prototype. The system significantly improves manual methods, enhancing the efficiency, accuracy, and accessibility of data at BP3MI Riau, and lays the foundation for future advancements with greater integration and automation prospects in BP3MI Riau's operations.

Analisis Implementasi Sistem Merit dalam Proses Promosi Jabatan ASN di Indonesia Studi Kasus : Implementasi Sistem Merit dalam Proses Promosi Jabatan di Kementerian Keuangan.

The implementation of the Merit System in the promotion process of Civil Servants (ASN) in Indonesia, with a focus on a case study at the Ministry of Finance. The concepts of qualification, competence, and performance are the main foundations in the management of employees in the public sector. Through a literature review research method, this study highlights the challenges and progress in the implementation of the Merit System, as well as the importance of transparency, accountability, and professionalism in the promotion process. By emphasizing the values of merit, it is hoped that this system can reduce the culture of patrimonialism, improve the effectiveness of the career system, and strengthen transparency in decision-making for promotions. Although there are still challenges such as resistance to change, consistent efforts and strong political support are needed to realize an effective Merit System in the management of ASN in Indonesia.

Peran Business Process Excellence dalam Keselarasan Proses Bisnis untuk Meningkatkan Kinerja Perusahaan PT Semen Indonesia (Persero) Tbk

This research explains the role of Business Process Excellence (BPE) in creating alignment of business processes at PT Semen Indonesia (Persero) Tbk to improve company performance. BPE functions as the primary driver to ensure that all processes run as planned, are well-coordinated, and comply with established guidelines. Through a systematic and structured approach, BPE helps enhance efficiency, inter-departmental coordination, and standardization of business processes. With the implementation of BPE, PT Semen Indonesia successfully reduces operational errors, improves product quality, and achieves better performance. Despite facing challenges in employee and management adaptation to changes, full support from upper management and active involvement of employees help ensure the successful implementation of BPE. This research provides practical guidance for other companies interested in implementing BPE to enhance the alignment and efficiency of their business processes.

Literature Review: The Implementation of Internal Controls in Fraud Prevention For The Banking Sector

Corrupt practices are one of the most common occurrences in the public sector. Corruption is usually prevented by management by establishing policies, systems and procedures. These are designed to ensure that the board, management and other employees of the company have taken the necessary measures to build confidence in their abilities. This is achieved by implementing internal controls. The aim of this research is to explain how internal controls are implemented to prevent banking crises. The research was conducted through literature studies, collecting journals and literature books on implementing internal controls with a focus on accident prevention. Based on the study results, it is clear that the introduction of internal control in the banking system enables research on comprehensive compensation prevention.

Factors Influencing Employees’ Performances: A Case of Bahang Bay Hotel, Pulau Pinang

Performance is crucial for organisational success. Employees’ performances refer to employees’ abilities to effectively carry out their job obligations and responsibilities. Businesses in the hotel industry often rely on their employees to deliver high-quality services to maintain a competitive advantage. Bahang Bay Hotel in Pulau Pinang received many complaints regarding their staff performance, including unfriendly staff, terrible check-in service, poor customer service responses, and unsatisfactory housekeeping service. Customers’ complaints can harm the hotel’s reputation, causing a decline in the number of hotel guests and increasing the risk of business closure. Effective employee management is essential to prevent employees from feeling overburdened and to motivate them to provide excellent service. Therefore, this research aimed to identify the factors influencing the operational employees’ performance and to determine the most important element that had a major impact on the performance of Bahang Bay Hotel’s employees. A quantitative approach was utilised. An online survey was conducted on 44 hotel employees from various operational departments, including the front office, housekeeping, food and beverage, and food production departments. The study analysed five factors: training, transformational leadership, teamwork, work environment, and performance appraisal. Results showed that transformational leadership and performance appraisal significantly impacted hotel employees’ performances. This finding indicated that transformational leadership is the most important element and has a major impact on performance. In conclusion, these findings provide insights for improving employee management strategies in the hotel industry.

Quality management system practices and employee performance in logistics companies: Basis for continuous improvement plan

Quality management system practices and employee performance in logistics companies: Basis for continuous improvement plan

Human capital management practices, employee image and university social responsibility: Basis for building competitive advantage framework

Human capital management practices, employee image and university social responsibility: Basis for building competitive advantage framework

Process Evaluation of a Work Stress Prevention Approach in Primary Education: Exploring the Added Value of Real-Time Feedback During Implementation.

Participatory organizational-level interventions carry a risk of implementation failure. The current study evaluates the implementation of a work stress prevention approach in primary education and reflects on the use of real-time feedback as implementation strategy to prevent this risk. The process evaluation was conducted at four primary schools in the Netherlands. A framework for evaluating organizational-level interventions was applied using mixed methods. Results show the implementation level varied between schools and was hindered by the intervention context, school size, and planning of the approach. Management commitment and employee involvement seemed important factors for successful implementation. Real-time feedback seemed valuable to further improve implementation, but not to prevent implementation failure. Collecting data on implementation factors before the active phase of the approach, may provide the possibility to anticipate on implementation problems earlier.

The Mediating Role of Psychological Ownership and Job Satisfaction in Human Resource Management Practices and Employee Loyalty: A Case Study of Sichuan University of Technology

The Mediating Role of Psychological Ownership and Job Satisfaction in Human Resource Management Practices and Employee Loyalty: A Case Study of Sichuan University of Technology

Advance Employee Management Application

Advance Employee Management Application

Techno-Service-Profit Chain: The Impacts of IoT-Enabled Algorithmic Customer Service Systems from an Interdisciplinary Perspective

The infusion of emerging technologies (e.g., IoT-enabled algorithmic customer service systems [IACSs]) often brings disruptive changes to customer service. In particular, the agentic nature of these technologies challenges prominent service theories. Among these challenges, recent scholarly calls have pushed for more research on the infusion of emerging technologies into the service-profit chain (SPC) framework, advocating for the importance of extended knowledge to develop a techno-infused version of the SPC. Thus, from an interdisciplinary perspective, we draw upon role theory and propose a technoservice-profit chain (TSPC). Specifically, we contextualize the SPC in the technoservice context with different approaches, including decomposing context-specific constructs and theorizing IACS implementation as a contextual factor that moderates TSPC relationships. Using a sequential mixed methods design combining quantitative and qualitative approaches, we tested our research model by conducting multiwave surveys and follow-up interviews in a large business-to-business service firm with data from employees, supervisors, and customers before and after IACS implementation. This interdisciplinary study contributes to the information systems, service marketing, and management literatures by enriching the compositions of core SPC constructs, theorizing interactions between human agents and technology agents, and scrutinizing the impacts of technology agents on the linkages between internal employee management and external customer service. Our results further reveal the emerging issues of competing bosses (i.e., supervisors and IACSs), competing employees (i.e., employees and IACSs), and the unintended dehumanization effects of IACSs on supervisors and employees.