This article aimed to analyze the decision-making process regarding the implementation of telecommuting in a Public Higher Education Institution in Brazil. The basis for telecommuting was the ‘Normative Instruction of the Federal Government (IN 65 of July 30, 2020)’ and the ‘University Council Resolution N° 213, of December 6, 2021’, which provide alternative frameworks (theoretical or legal aspects) for conducting telecommuting. These frameworks encompass fully remote work or a hybrid approach, where different sectors alternate between in-person and remote work to maintain face-to-face services. By employing the FUZZY-TOPSIS (FTOPSIS) approach, it becomes possible to hierarchize the alternatives and establish a systematic analysis, thereby reducing the inherent subjectivity in the decision-making process. This approach facilitates informed decision-making regarding future actions related to the implementation of telecommuting.