E-government Programs Research Articles

Implementation of the Plavon Program in Population Administration Services

Background: The increasing reliance on technology in public service delivery has led local governments to adopt e-government systems. Specific Background: This study explores the implementation of the PLAVON e-government program in a rural context, addressing the operationalization of such systems in local governance. Knowledge Gap: Existing research highlights e-government frameworks, yet the challenges and successes of community-level implementation remain underexplored. Aims: This research aims to analyze PLAVON's implementation, focusing on standard operating procedures (SOPs) and community engagement. Results: Findings reveal that structured SOPs enhance efficiency and transparency in public services, enabling self-service for citizens. Novelty: This study offers insights into the challenges and strategies of rural e-government implementation. Implications: Results underscore the importance of tailored bureaucratic practices and community involvement, providing valuable lessons for similar programs in rural areas. Highlights : Efficiency: Structured SOPs enhance the efficiency of public service delivery. Transparency: Clear procedures foster transparency in administrative processes. Community Involvement: Active participation of local citizens is crucial for successful implementation. Keywords: E-Government, PLAVON, SOP, Community Engagement, Rural Implementation

The contingent role of state capacity on the impact of e-government on environmental sustainability in developing countries

E-government is a prominent approach in environmental sustainability as it brings various arrangements that allow for the mitigation of greenhouse gas emissions. The article explores two main objectives. Firstly, the direct impact of e-government on ecological sustainability and secondly, whether e-government enhances environmental sustainability indirectly by improving state capacity. By understanding this nexus, we believe that states in LDCs will seek to explore the maximum potential benefits of ICTs in government operations to establish a more responsive, open, and people-oriented government. The paper utilizes a balanced macro-panel sample of 45 United Nations classified least developed countries from 2003 to 2022. To ensure the reliability of empirical findings, three econometric methods—system generalized methods of moments (GMM), instrumental variable GMM (IV-GMM), and bootstrap ordinary least squares (BOLS) are employed. The results of the entire sample model reveal several key findings. These findings are that e-government development has a direct and positive impact on environmental sustainability, secondly state capacity negatively influences ecological sustainability, and lastly e-government development indirectly affects environmental sustainability by enhancing state capacity. Additionally, intriguing sub-sample findings for least developed countries in Africa and Asia are observed, with notable lessons from the latter, where environmental performance is improving at the expense of a high volume of carbon emissions. However, these overall findings underscore the importance of considering how governments can address environmental sustainability requirements by managing e-government programs and enacting responsible ICT-enabled transformations.

Transparency of Regional Budget and Expenditure (APBD) through the Optimization of E-Budgeting Implementation

The implementation of budgetary reform in local government budgeting is often viewed as lacking a structured system. This is marked by low transparency and accountability in the management of local budgets. Financial management systems that contradict the principles of good governance necessitate transparency and accountability in all areas of government. The advent of e-budgeting is evidence of the utilization of e-government programs in Indonesia. E-budgeting is expected to be a solution for enhancing transparency and accountability in local budget management. With e-budgeting, the public can more easily access information about budget allocations and their usage. Public participation is also anticipated to increase, allowing for more effective oversight of local government budgets. This transparency not only supports the improvement of financial management at the local level but also contributes to the enhancement of public service quality. Therefore, the implementation of e-budgeting is expected to strengthen good governance and increase public trust in local governments. Active public participation and high transparency are key to realizing a more efficient and accountable local budget management system.

Model Good Governance Berbasis E- Government dan Motivasi Pelayanan Publik Pada Aparatur Sipil Negara Pemerintah Kota Cimahi

Government practice in the era of the rise of artificial intelligence prioritizes e-government in its implementation, but in reality it is still not used optimally by stakeholders so that the public lacks knowledge of the existing e-government programs that are used. The lack of access to information on the official Cimahi City Government portal is also a concern where the government as a public servant must prioritize openness in providing information to the public. The aim of this research is to create a model to determine the influence of e-government and public service motivation on good governance in the civil service of the Cimahi City government, both partially and simultaneously. The methodology in this research uses descriptive analysis with quantitative methods, the research object is a sample of 98 Cimahi City Government Apparatus. The sampling method is by taking a sample of Cimahi City Government Apartments based on a simple random sampling technique from the total number of Cimahi City Government Apartments. Data analysis uses multiple linear regression, processing data using SPSS v.25 software. The results of this research show that there is a positive and significant influence of e-government and public service motivation on improving good governance in Cimahi City. It can be concluded that the higher the e-government and public service motivation, this will have an impact on improving good governance in Cimahi City, good governance accompanied by easy access to various public services for the community, especially in Cimahi City.

E-Goverment and Public Services in Indonesia: Prospects and Challenges

This study aims to examine the prospects and challenges of adopting e-government to improve the quality of public services in Indonesia. This research method is qualitative and exploratory, in nature, and is based on a case study approach. Interactive techniques were used to analyze these studies. The results of this study show that e-government is still a new area in some local governments, but many people believe that it has the potential to improve the way governments function. In almost all regions of Indonesia, local and regional governments are trying to exploit this potential by looking for the best way to implement E-government. E-government is useful for governments of all sizes, geographic locations, economic conditions, and government structures. This shows that Indonesian regional governments are currently considering, planning, developing, implementing, and evaluating e-government initiatives in their respective regional governments. However, this has brought many challenges that cannot be avoided, such as issues related to the creation, human resources, policy issues, and implementation of e-government programs.
 Keywords: E-Goverment, public services, local e-government, perspective and challenges, Indonesia

An Empirical Study of the Uptake of Electronic Government Services by the Limpopo Department of Home Affairs

Technology adoption models play an important role in understanding the different factors affecting the adoption and use of new technology. The development of well-informed e-Government strategies is the first stepping stone in the right direction for the successful implementation and successful use of e-Government. This paper investigated from the officials; perspective factors that affect the uptake of e-government services provided by the Limpopo departments of Home Affairs. Using a qualitative research approach whereby three different Department of Home Affairs’ service Centres namely Polokwane, Waterberg, and Sekhukhune in Limpopo province were used as case studies, the study conducted semi-structured interviews with nine (9) officials comprised of management, ICT department, and street-level officials to identify and understand better the factors affecting uptake of e-government in the DHA. The study found that lake of skills and access to e-government programmes were at the top of the list of challenges faced at the Centres. Therefore, the study recommended amendments to the ICT policy of the department so that it accommodates different languages spoken in societies particularly the eleven official languages currently spoken in South Africa. This article further recommends several solutions that can enhance the uptake of e-government in the DHA.

How Do Digital Capabilities Affect Organizational Performance in the Public Sector? The Mediating Role of the Organizational Agility

As public sector agencies face rising imperatives to digitally transform citizen services, data systems, and internal operations, questions persist as to whether investments in big data analytics and automation capabilities, evidenced to drive organizational performance in private industry, translate to bureaucratic government contexts. This research quantitatively investigates the link between digital capabilities and organizational performance in the Jordanian ministry of Justice. Survey data collected from 292 public officials assessed capabilities in data-driven decision making, flexible automation, and interactive constituent communications alongside organizational agility and performance indexes spanning efficiency, quality, and satisfaction metrics. Structural equation modeling analysis reveals that digital capabilities relate significantly to heightened agility and all targeted performance areas. Improved agility mediates over half the performance impact attributable to upgraded technical systems, highlighting the vital role of evolving digitally enabled flexibility in realizing returns on analytics and process modernization initiatives. Findings validate the applicability of conclusions on digitization returns formed in corporate environments to public sector contexts, contingent on bundled change management programming enabling both technical and adaptive capacity building across the workforce. As global regions expand e-governance programs premised on harnessing emerging technologies to enhance civic institutions, this research offers generalizable models guiding multifaceted preparations to amplify impact.

The Diffusion of E-Government Innovation in The Framework of Public Services (A Study on Population Administration Services and Civil Registration in Kediri Regency

Purpose: Public services, a government obligation, have a direct impact on society, particularly in the realm of population services. However, population-related issues persist in Indonesia, such as residents needing more proper identification, duplicate data, and invalid records. Innovation in public services serves as a solution for both central and local governments. The Kediri Regency Government actively implements the concept of governance, adhering to the e-government paradigm in executing population administration services conducted by the Population and Civil Registration Agency of Kediri Regency. Theoretical framework: The Indonesian government has sought various improvements in providing services to address population-related challenges through innovative service models. The recommendation outlined in Minister of Administrative and Bureaucratic Reform Regulation No. 30 of 2014 is a legal foundation for these efforts. Relevant innovations can be employed in the public sector as alternative mechanisms to seek new solutions to longstanding issues (Muluk, 2008;43). Innovation within government agencies is crucial for improving public service delivery by introducing novel approaches and resources. Method: qualitative descriptive-evaluative approach rooted in a meticulous investigation by the author concerning public service innovations based on e-government, encompassing programs, events, activities, processes, and their execution. Result: This research examined the initial conditions of public services related to population. Throughout the process of public services, the government of Kediri Regency has introduced an innovation in the form of the E-Government program within the SAHAJA (Satu Hari Jadi) program for the issuance of ID cards (KTP) and various other population documents. On a practical level, this research can provide benefits by offering suitable methods for implementing innovations in population and civil registration services.

The Pledge of Smart City Development: The E-governance (Under) Development in The Philippines

This study examines how aspiring smart cities in the Philippines utilize their E-governance programs to shape the development of public service delivery and democratic participation. The study employed qualitative analysis and a review of the City’s E-governance services, mobile application, and web portal as methodological approaches. The research drew upon the foundational works of Bertot, Jaeger, McClure (2008), and Yildiz (2012) to guide the analysis of the findings. A qualitative analysis and iterative approach were adopted that involved gathering data from various sources, such as official documents, reports, and websites with key stakeholders involved in implementing E-governance initiatives in the selected smart cities. Additionally, a review was conducted on the City’s E-governance services, mobile application, and web portal. The findings infer an apparent fragmented, inconsistent, and inefficient utilization of E-governance initiatives in the Philippine cities. The lack of standardization and coordination among different cities’ E-governance programs hinders their effectiveness in improving public service delivery and promoting democratic participation. Consequently, this study emphasizes the need for standard policies and active collaboration among stakeholders, particularly national government agencies, to address the challenges. This study contributes to the existing literature on smart cities and E-governance, particularly in developing countries like the Philippines. It sheds light on the complexities and potential solutions in implementing effective E-governance strategies, highlighting the importance of standard policies and collaboration among stakeholders to unlock the full potential of E-governance initiatives. Keywords: E-governance, Smart City, Government-to-citizen services, Citizen-centered governance, Digital Governance

Revolutionizing Food Production in Kosovo: Analyzing the Potential of e-Governance in Agriculture and Food Processing and Investigating Factors Influencing Citizen Adoption

e-Government implementation in Kosovo's food processing and agriculture sectors offers significant benefits in terms of efficiency, production quality, information access, and transparency. However, e-government's potential does not guarantee user acceptance, and many governments grapple with low adoption rates of e-Gov. This research empirically examines factors influencing citizen adoption of e-government systems in Kosovo's food processing and agriculture sectors. It assesses the e-Government program's development from 2008 to 2023. Semi-structured interviews were conducted with key figures from the Information Society Agency (ISA), responsible for e-government in Kosovo. ISA has implemented various services, with 151 community e-Gov services available through the e-Kosova government portal, focusing on online grant and subsidy applications for the food and agriculture sector. The study tests the impact of seven factors in e-Gov adoption: Perceived Usefulness, Perceived Ease of Use, Compatibility, Observability, Trialability, Image, and Trustworthiness, combining elements from the TAM and DOI. Data collected from 185 respondents, including food producers, farmers, agriculturists, hotels, and university students, utilized a closed-question questionnaire. Results showed significant influence from Perceived Usefulness, Observability, Trialability, and Trustworthiness on citizens' willingness to use e-government services. Understanding these factors is crucial for governments aiming to increase e-government adoption and make informed IT investments for sustainable development.

Analysis of E-Governance Program "Badung Smart City" at the Department of Population and Civil Registry Office of Badung District, Bali, Indonesia

Analysis of E-Governance Program "Badung Smart City" at the Department of Population and Civil Registry Office of Badung District, Bali, Indonesia

THE OPTIMIZATION OF SINGLE WINDOW OR SSWALFA E-GOVERNMENT SERVICES IN MAKING LICENSE IN GUNUNG ANYAR KELURAHAN, SURABAYA

Basically the implementation of technology-based public services to the community is very important. The problem in this study is that there are still many people who do not know and do not understand how this technology-based service is due to frequent problems when charging and frequent service problems that often experience problems so that people cannot log in to enter data. The purpose of this research is to see the effectiveness of public services in the E-Government program and what are the obstacles in optimizing the use of websites in an effort to improve services. This research method is descriptive using a qualitative approach. This data analysis technique is data collection, data reduction, data presentation, and conclusion drawing. The results of this study are that the use of the website has not been optimally implemented due to (1) the new policy with a different service system makes the community unfamiliar (2) the lack of socialization that is carried out means that there are still people who do not know about the service system using the website so that it creates a lack of public understanding on the use of the website and (3) the lack of quality human resource capabilities makes many people feel helpless.

Цифрова економіка та питання безпеки ТРЦ України

The paper analyzes some security problems of several Ukrainian trade and entertainment centers, as well as the possibility and necessity of including important security issues in the state program for the development of e-governance (digital governance). The state of e-governance development in Ukraine has been considered. It has been proved that its level is high and has significantly improved over the past two years, and now meets today’s global requirements. From the security point of view, the main (best) projects of trade and entertainment centers have been considered and risk factors and circumstances for the staff and visitors of shopping malls have been described on the basis of the data of inspections carried out by state security inspectorates. Some evacuation models to be used in the event of a fire and a probabilistic model of fire occurrence and spread are provided in the paper. Some software options for performing calculations are also offered. As a rule, these modern multi-functional service centers are built in Ukraine at the expense of foreign investments based on the norms of the investor countries. However, due to the inconsistency of the legal framework, there arise problems with the safety of staff and visitors, owners, and state security inspectors. The work proposes a concept of security control, which can be easily implemented on a computer, based on data on the reliability of object security systems. Since trade and entertainment centers having a large number of daily visits that will go on increasing are becoming mass culture objects, the concept of inclusion of the developed models and programs in the e-government programs has been developed. For example, before the beginning of the pandemic, the Magellan mall in Kyiv was visited by 30,000 people every day and the Ocean Plaza shopping center – by 60,000 people. This is approximately 2,000–5,000 visitors every hour. Therefore, in case of a fire, if people are not evacuated in time or the fire is not put out, there may be many victims. To prevent unwanted events whose statistics are constantly increasing, it is offered to solve the safety issues of trade and entertainment centers at the modern scientific level of the risk-oriented approach and the modern information level. The paper also considers a possible option of including security issues of shopping malls in the information technologies of e-government.

E-government Program Implementation in Public Elementary Schools in Sorsogon, Philippines

E-government Program Implementation in Public Elementary Schools in Sorsogon, Philippines

Efektivitas Program pada Pelayanan Publik E-Parking di Taman Bungkul Kota Surabaya

This study aims to describe the level of program effectiveness in e-parking publik services at Taman Bungkul Surabaya City which was launched by the Surabaya City Government through the Surabaya City Transportation Service. E-parking is an e-government program launched with the hope of being able to meet the needs of the people of Surabaya in the parking sector. The reason underlying this research is that the Surabaya City Government answers various parking problems that are complained by the community by implementing a technology-based parking service program, namely parking meters. With this parking meter, he hopes to be able to provide solutions to parking problems in the city of Surabaya. Therefore, there are indications of wasting the regional budget (APBD) if this program does not run in accordance with what the Surabaya City government wants. This study uses a descriptive method with a quantitative approach. Respondents in this study amounted to 100 people. The sampling technique used is incidental sampling technique. In this study, researchers used 4 (four) data collection techniques, namely questionnaires, observation, interviews and documentation. The data obtained were then tested for validity through the product moment correlation test using the SPSS 26 application, then the data that were declared valid were presented and analyzed. The data analysis technique in this study uses frequency distribution. The data evidence is in the form of respondent's questionnaires, photos, and also interview transcripts. Based on the research results, it is known that the e-parking service program implemented by the Surabaya City Transportation Service is declared effective. Based on the results of the calculation of the frequency distribution, it shows significant results that the implementation of the e-parking service program is in the Good category with a total frequency of 47% with a total of 47 respondents. Based on the results of calculations carried out in measuring the effectiveness of the e-parking service program in the city of Surabaya, it can be concluded that it is effective or in the good category

Challenges Facing Coherent Digitization of Government Processes Across All Policy Areas and Levels of Government to Enhance Efficient Public Service Delivery in Kenya.

Goal 17.14 of the Sustainable Development Goals emphasizes the need for all countries to strengthen policy coherence for sustainable development to adopt a unified digital strategy. The second section of the PCSD framework consists of ideas for enhancing existing coherence mechanisms. To do so, it is essential to recognize the benefits of joint efforts and the necessity to eliminate institutional and policy incoherence. According to this research, a centralized electronic government system that coordinates financial and technological choices would be favorable across all policy domains. The objective of this study was to identify and assess the most significant obstacles limiting Kenyas efforts to fully digitalize its government operations across all sectors and levels of government to enhance the effectiveness of public service delivery. Although there is consensus on the positive effects of incorporating ICT into delivering public services, governments in less developed countries encounter obstacles in e-development. This research explores some significant barriers to executing e-Government programs in less developed nations. The paper focuses heavily on Kenya and evaluates the feasibility of implementing some of its ideas there. E-Government has also become a fundamental element of good contemporary governance, ensuring that governments execute their obligations as efficiently as possible globally. Utilizing responsible, adaptable, and upgradable technology, e-Government can provide services that are effective, transparent, citizen-centric, user-friendly, and accessible 24/7. The governments capacity to be held responsible, efficient, and successful in both the public and commercial sectors strengthens when they adopt cutting-edge technological solutions. Most people feel that properly adopting e-Government services will result in many positive developments that will benefit both the government and the people. The study aimed to identify the hurdles that must be overcome before Kenya can launch its E-government initiative. In addition, the research aimed to achieve the following specific objectives: to determine how key stakeholders from different levels of government could collaborate to improve public service delivery to determine how current monitoring, analysis, and reporting mechanisms impact the efficiency with which public services are provided and learn how the implementation of proper organizational and governance frameworks for consistent digitalization increases the efficiency of public service delivery. Specifically, A descriptive research method and a field survey of a cross-section of government agencies were used to compile the data presented in this study. The engaged departments and ministries were Education, Agriculture and Livestock, Finance, Lands, Devolution, and Health. Using questionnaires, we collected primary data from employees of these ministries central offices. The results were analyzed and interpreted using a mix of qualitative and quantitative methodologies. In the study, descriptive statistics, including percentages and frequency distributions, were used. The data analysis aimed to grasp the results of the 2021 survey of Kenyan Ministries. Survey questionnaires were used to obtain data. Data processing and analysis were performed using Microsoft Excel and IBM SPSS. Based on the gathered data, researchers were able to classify the hurdles of e-governance into four categories: technological (4.12 mean score), organizational (3.92), financial (3.67), and social (3.51). According to the research, the implementation of the E-government project in Kenya faces obstacles associated with information-sharing policy barriers, such as legalistic obstruction to the flow of information, unauthorized access by a subset of employees, prohibited access by members of the general public, fear of breaching confidentiality, and a lack of innovation in secure information-sharing within Government agencies. There is a lack of government commitment to developing an ICT policy to guide Ministries in developing their e-government infrastructure, slow procurement processes, low prioritization of ICT development within Ministries, awareness of e-Government, and a lack of innovation in ICT development within Ministries.

Smart government policy implementation for smart city concept realization

The term "smart city" refers to a concept developed to manage urban processes. This system is connected to the information systems of local governments, schools, campuses, transit systems, hospitals, businesses, commerce, power generation, water supply networks, law enforcement, job openings, and other community services. As part of the smart city idea, the Semarang municipal government is committed to establishing an intelligent government. The significance of smart government services based on open data platforms is to promote integrated and transparent public services. As a result, this study will analyze the application of smart government policies in governance in Salatiga City to create a smart city. This study employs a qualitative method with a descriptive approach. According to the study's findings, smart government is a concept that continues the e-Government program. This new concept has been refined following technology and innovation to achieve better government performance, where public services are centralized and integrated into the smart government. To reach a smart city in Salatiga City, Smart Government must be based on three essential elements: support, capacity, and value.

Challenges of E-Government Implementation in The Region Archipelago Characteristics

Local governments implement e-government programs as a form of bureaucratic reform to achieve good governance. However, the implementation of E-government in South Halmahera Regency, geographically an archipelagic area, has its challenges, which the authors make as problems in this study. To assist research analysis using e-government theory. This research is qualitative research with a descriptive approach to analyzing the N-VIVO 12 Plus software. Based on the findings, the South Halmahera district has implemented e-government to a low degree with various challenges, including the distribution of telecommunications technology network infrastructure is not evenly distributed, limited budget support, lack of telecommunications infrastructure, lack of skilled resources, limited supply of electricity networks, lack of training and knowledge transformation of the apparatus, limited public knowledge, low socialization of e-government programs, not maximal collaboration and synergy between stakeholders. In implementing e-government, it is considered to have benefits, while to encourage the strengthening of e-government implementation, the South Halmahera government has planned the Labuha Smart City.

China Pakistan Economic Corridor Digital Transformation.

The China-Pakistan Economic Corridor (CPEC) vision and mission are to improve the people's living standards of Pakistan and China through bilateral investments, trade, cultural exchanges, and economic activities. To achieve this envisioned dream, Pakistan established the China-Pakistan Economic Corridor Authority (CPECA) to further its completion, but Covid-19 slowed it down. This situation compelled the digitalization of CPEC. This article reviews the best practices and success stories of various digitalization and e-governance programs and, in this light, advises the implementation of the Ajman Digital Governance (ADG) model as a theoretical framework for CPEC digitalization. This article concludes that the Pakistani government needs to transform CPEC digitalization by setting up the CPEC Digitalization and Transformation Center (DTC) at the CPECA office to attract more investors and businesses.

ІНФОРМАЦІЙНА ДІЯЛЬНІСТЬ ОРГАНІВ ВЛАДИ В ЄВРОІНТЕГРАЦІЙНИХ ВЕКТОРАХ УКРАЇНИ: ЕЛЕКТРОННЕ УРЯДУВАННЯ

<p><strong><em>Purpose of research.</em></strong><em> This research is directed to defining priority directions of implementation of e-government in Ukraine and peculiarities of integration of Ukraine into the European Union Digital Single Market.</em></p><p><strong><em>Research methodology.</em></strong><em> In course of the research theoretic methodological case was used: description, analysis, synthesis; systematization, summing-up; comparative analysis; induction and deduction to formulate conclusions.</em></p><p><strong><em>Results.</em></strong><em> The article analyzes theoretic-and-legal grounds for e-government from the point of view of European integration intentions of Ukraine and undertaken international obligations. It was determined that e-government means the way of solving the problem of advancing and reforming public sector as well as providing business and citizens with state services of higher quality. The role of international donors for implementation of «E-Government for Authorities Accountability and Community Participation» program (EGAP) and EGOV4UKRAINE («Support of Decentralization of E-Government in Ukraine») project was detected. Research results point at stability in tendencies of implementing e-government within the upcoming years.</em></p><p><strong><em>Novelty.</em></strong><em> The article studies current state of e-government development under the directions stipulated by the E-Government Development Concept in Ukraine. Key principle problems in this sphere are embraced. The priority directions of informative activity of the state have been determined on the basis of the analysis of the Ukraine Integration to the EU DSM Roadmap and the E-Government Development Concept in Ukraine.</em></p><p><strong><em>Practical significance.</em></strong><em> Research materials will contribute to synthesized understanding of state policy priorities in terms of introduction and implementation of e-government program in Ukraine. Studies results may be used in course of preparation to classes in such disciplines as «Informative Activity of State Power Bodies», «Public Communications in Information Environment» as well as educational literature and educational-methodic materials. In the scientific-and-research sphere, the results may be used as a ground for further research of e-government issue.</em></p><p><strong><em>Key words:</em></strong><em> e-government, E-Government Development Concept in Ukraine, the Ministry of Digital Transformation, EGAP program, EGOV4UKRAINE project, the Ukraine Integration to the EU DSM Roadmap.</em></p>