Differences In Satisfaction Levels Research Articles

Research on the Evaluation of the Quality of End-to-End Logistics and Distribution Services of Cai Niao Station

Citizens in Chengdu City were selected as the research object to investigate their satisfaction with the delivery service of local Rookie Stations, and the questionnaire data were analysed for reliability, validity and correlation using SPSS, and service quality was evaluated from the dimensions of reliability and empathy using the SERVQUAL model. In Chengdu City, there are mainly differences in satisfaction levels, and Chengdu citizens value the professionalism, reliability and empathy of the delivery service, and finally, corresponding countermeasures are proposed.

Evaluating student satisfaction with blended learning styles in the post- COVID-19 era at Umm Alqura University

This research aims to assess student satisfaction with blended learning styles in the post-COVID-19 era at Umm Alqura University, taking into consideration the variables of gender, study level, and academic major. The study utilizes a descriptive analysis methodology to evaluate student satisfaction, employing a sample of 248 students enrolled at Umm Alqura University during the 2021–2022 academic year. A satisfaction questionnaire was developed and administered to collect the necessary data from the participants, ensuring the validity and reliability of the questionnaire. The research findings indicate a high level of satisfaction among university students towards the various blended learning styles, namely the Rotation Model, Lab Rotation, Flipped Classroom, and Individual Rotation. Statistical analysis reveals no significant differences in the mean scores of student satisfaction across different study groups, indicating a consistent level of satisfaction with the blended learning styles, including individual rotation, flipped classroom, lab rotation, and rotation model. Furthermore, there are no statistically significant differences in satisfaction levels between male and female students. Similarly, no significant differences are observed in satisfaction levels between bachelor and postgraduate students. However, a statistically significant difference is found between scientific specialization students and literary specialization students, favoring the literary specialization students' approval of the blended learning style. These research findings contribute to the understanding of the blended learning environment and its associated styles. Moreover, the results highlight the need for further investigation into the effectiveness of blended learning and its various patterns in promoting diverse learning outcomes.

Satisfaction on Nursing Management of Postoperative Complications Rendered by Surgical Staff Nurses in Philippines

This study examined the satisfaction levels of surgical staff nurses and clients on the nursing management of postoperative complications in different hospitals in Iriga City, Philippines. The study investigated the personal and professional attributes of surgical staff nurses, the level of satisfaction of nursing care in preventing postoperative complications, the relationship between personal and professional attributes and interventions, and proposed measures based on the study's findings. The results showed that most surgical staff nurses were female, had a baccalaureate degree, attended training in the surgical area, and had 6 to 10 years of experience. Both staff nurses and patients were satisfied with the nursing management rendered in preventing postoperative complications, and there was no significant difference in satisfaction levels between clients and staff nurses. There was no significant relationship between the profile of staff nurses and the level of satisfaction with nursing care for preventing postoperative complications.

Differences in Satisfaction Level between Subsidised JKN Patients and Non-Subsidised JKN Patients: A Case Study in a Hospital in Bantul with Quantitative Analysis Approach

ABSTRACTIntroduction: The National Health Insurance (JKN) organized by BPJS is a guarantee in the form of health protection so that participants get the benefits of health checks and protection in meeting basic health needs given to everyone. Measuring the level of patient satisfaction is needed to determine the level of service provided by a service provider. To identify differences in the satisfaction of JKN class 3 PBI patients and JKN class 3 non PBI patients who received health services at the place research.Materials and Methods: This study used an analytical observational research design with a cross sectional method through a Quantitative Method approach. Data obtained by using questionnaires and interviews with respondents. The level of patient satisfaction was analyzed using GAP scores, CSI, and Independent Samples T Test.Results: The results of the GAP score indicate that JKN class 3 PBI patients have the lowest GAP score on the reliability dimension, which is -0.1733 and the highest GAP score on the assurance dimension with a score of -0.0875. Meanwhile, JKN class 3 non-PBI patients had the lowest score on the tangibles dimension with -0.1955 and the highest on the reliability dimension with -0.1711. JKN class 3 PBI patients had a CSI score of 69.81% and JKN class 3 non-PBI patients had 66.938%. If statistically tested, there is a significant difference between JKN class 3 PBI patients and JKN class 3 non-PBI patients with p value < 0.05.Conclusion: From the results of the analysis, at the placed research patients are generally satisfied with the services provided. JKN class 3 PBI patients feel more satisfied than JKN class 3 non PBI patients.

Online Learning Course Amid Outbreaks: A Comparison of Satisfaction Between Islamic High School and High School Students

Amid outbreaks, with limited preparation and infrastructure, learning is carried out by all of school in Indonesia. This research is aimed to investigate the satisfaction of Islamic high school (IHS) and high school (HS) students with online learning that they have participated in during the pandemic. This research is quantitative research. Data was collected by online questionnaire which was distributed to 520 HIS students and 796 HS students in South Kalimantan. Data were analyzed by t-test to determine the significance of differences in satisfaction levels. The results found that online learning during the pandemic was carried out with various platforms, and there were no changes in the learning system: curriculum and syllabus. Online learning in South Kalimantan at the IHS/HS level is faced with problems with an internet connection, internet quota, student independence, learning design, and technical ability. The satisfaction of IHS and HS students in South Kalimantan with regard to learning is in the quite satisfactory category (average score of 2.9). The difference between the two types of education is significant 0.009, with a significance level of <0.05. Thus, H0 is rejected, and Ha is accepted.

Beliefs, attitudes, values and engagement of generation X, Y employees

This study starts with employee opinion survey, which is a measurement tool of employee engagement and satisfaction. The result of the survey, performed among 1480 employees of international construction company, points at certain targets for improvement in well-being field. We strove to find a correlation within least contented employees, between such factors as their seniority status in the company, gender, age and their low satisfaction, thus we found out that generation X employees are more satisfied (9% more) and as a result more engaged in the company culture than Y employees. This article reveals the reasons of this difference in satisfaction level between employees of two generations. Our first hypothesis was that shift in value orientation caused inconsistency with corporate culture, but after having used method of values ranking (system of «Life Meanings» by V. Yu. Kotlyakov) for a group of 620 employees of both generations, we had to accept that our hypothesis was only partially true and value changes in two generations were not dramatic. Our second hypothesis stated that deeper changes in reality perception like beliefs and self-concept could lead to lower satisfaction of Y generation employees with their work. We supposed that these deeper changes include beliefs as the basic elements of any complicated construct. We applied method of collectivism and individualism orientation measuring by Pochebut L. G to the group of 248 respondents of both generations. The outcome of this study shows that generation X employees’ beliefs reflect collectivism orientation and beliefs of the generation Y employees reflect individualism in 50% of the sampling.

Following the amendment of the special education law in Israel: perception of the educational setting and parental mental health and stress

ABSTRACT Empowering parents of children with special needs emerges from supporting their decision-making processes and choices regarding the child's placement through legislation. The latest amendment of the Special Education Law in Israel aims to ensure the inclusion of students with special needs in the general education system, granting parents the option to decide on their child’s placement, and allocating budgets in accordance with the ‘funding follows the child’ principle. The purposes of this study were to investigate the differences in levels of satisfaction from the educational setting between the pre- and post-amendment groups, the differences in levels of parental stress, well-being and distress between the groups, and to predict parental well-being and distress. Parents completed an online survey, measuring parental satisfaction from the child's educational setting, mental health, and parental stress. Parents in the post amendment group believed that the educational setting was more suited to the child and contributed to the child academically, emotionally, and socially on a higher level compared to parents from the pre-amendment group. They also reported lower levels of distress than the pre-amendment group. Findings suggest the amendment promotes family-school system relationships, leading to higher levels of satisfaction and mental health and lower levels of stress.

Individual, Relationship, and Family Structure Predictors of African American Noncustodial Father Involvement Satisfaction

Purpose: The current study seeks to investigate the extent to which factors such as income and child support along with relationship factors such as family structure and communication with the custodial mother potentially mitigate overall parent satisfaction for African American noncustodial fathers (NCFs) with multi-partnered fertility (MPF). Methods: 163 noncustodial fathers without and with children other than the custodial parents were selected. An independent sample t-test was conducted to determine differences in satisfaction levels. Multiple linear regression was conducted to predict participants' overall level of parental involvement satisfaction by income, child support, and relationship factors. Results: The data illustrates the combined influence of income, child support, relationship factors, and family structure account for a significant amount of the variance in satisfaction. Fathers without MPF reported greater satisfaction levels. Conclusions: Future study is recommended to advance our understanding of the predictors of NCFs parent satisfaction among NCFs with and without MPF.

Happiness Levels and Leisure Life Satisfaction for Sports Leisure Activities Participation: Implication for Physical Education in Korea.

The study aimed to analyze happiness levels and leisure life satisfaction related to participation in sports leisure activities, and the differences in satisfaction levels by the type of participation events and participants' demographic backgrounds. This study was based on the 2020 Korea National Leisure Activities Survey using stratified multistage cluster sampling with a population over the age of 15 years and a nationwide survey. Moreover, a household visit interview survey was conducted from September 7 to November 16, 2020. A total of 10,088 people (5,003 males and 5,085 females) responded to the survey. Frequency analysis, chi-square test, independent t-test, and one-way analysis of variance were performed. The analysis of the distribution of participants and the happiness level and overall leisure life satisfaction between participants in sports and non-sports leisure activities showed significant differences (P<0.05). Participants in sports leisure activities had higher levels of happiness and satisfaction with leisure activities than those in non-sports leisure activities. There were significant differences in satisfaction with participation in sports leisure activities by type of sports, age, educational level, marital status, and household income level (P < 0.05). There were significant differences in participation in sports leisure activities by type of sports, age, educational level, marital status, and household income level, and the satisfaction level of participants in sports leisure activities differed according to these factors. This suggests that various educational efforts are required to combine physical education with sports leisure activities in school.

Satisfaction, Assessment and Adaptation to a Virtual Environment of the University Mentoring Programme GuíaMe-AC-UMA for Gifted High School Students

The purpose of this study is to analyse the satisfaction levels of participants (mentees, mentors, and technical-research team) of a university mentoring programme. The GuíaMe-AC-UMA is aimed at gifted high school students. Due to the COVID-19 pandemic, the IX edition was carried out in an online format. The results were compared to those of the in-person edition (VII edition) to assess whether there were differences between the editions. For this purpose, three versions (one for each participant type) of a Likert-type questionnaire were distributed among the participants of the 22 workshops offered by the GuíaMe-AC-UMA Programme. A total of 224 responses were received: 21 from the mentors, 181 from the mentees and 22 from the technical-research team. The results indicate a high level of satisfaction with the development of the workshops by all participants. While the mentees preferred the in-person edition, the rest of the participants showed no difference in satisfaction levels between editions. A similar result was observed when correcting for the subject area of the workshop. The in-person edition was valued higher than the online version by all. The overall level of satisfaction shown by all participants and the support for continuation of the programme suggest that this type of educational offer is beneficial and satisfactory for all involved, in accordance with previous research on mentoring programmes. These results indicate that programmes focused on young pre-university students with high abilities are valued; these results encourage us to continue the programme.

Analysis of the Difference in Level of Satisfaction of BPJS and Non BPJS Patients with Outpatient Services at the Tanjung Public Health Center

Health insurance is a guarantee in the health sector that is given to people who have paid contributions either by individuals or by the government. The issue that is developing in today's society is that there are complaints about the lack of quality health services to patients using health insurance cards or BPJS, especially services at the Puskesmas level. The purpose of this study was to determine the difference in the level of satisfaction of BPJS health patients and non BPJS patients with outpatient services at the Tanjung Nusa Tenggara Barat Health Center. The research method using a cross-sectional study was carried out on 32 patients using BPJS health and 32 non BPJS patients, the qualitative sample in this study used 10 informants selected according to research needs, 4 informants from patients, 4 informants from health workers on duty, 1 doctor, and 1 representative informant from the leadership of the Puskesmas. The statistical test used was Mann-Whitney. The results showed that there was no difference in the level of satisfaction of BPJS health patients and non BPJS patients in the outpatient services of the Tanjung Nusa Tenggara Barat Health Center (p = 0.215; = 0.05). Overall there is no difference in the level of satisfaction of BPJS and Non-BPJS patients. Researchers also suggest that people can use BPJS health services as one of their future health insurance. In addition, the service elements of responsiveness and tangibles should still be maximized.

Family medicine academy trainers' satisfaction in King Saud Medical City, Riyadh, Saudi Arabia.

Background:The influence of family physicians on the health care system is indisputable. Medical doctors’ satisfaction is a critical measure of their wellness which has been negatively associated with physicians’ burnout. The satisfaction of physicians is also linked with different health care outcomes.Objective:This study aimed to measure the family medicine academy trainers’ satisfaction in King Saud Medical City (KSMC), Riyadh, Saudi Arabia.Materials and Methods:This cross-sectional study was carried out in 2020 among KSMC trainers in Riyadh, Saudi Arabia. Data were collected by a pretested questionnaire. The data were analyzed by Statistical Package for Social Sciences (SPSS). Percentage and frequency were used to describe the categories. The Chi-square test was used to assess the differences in satisfaction levels among different categories.Results:A total of 80 participants were included with a mean age of 40.6 years. Most of the participants were married (86.3%). Furthermore, it was found that 37.5% were extremely satisfied, whereas 3.8% were dissatisfied. Moreover, it was also found that the social level of the trainer was a predictor of their satisfaction, as those with a more stable social life, married or lived with parents, and those who lived together had a significantly higher level of satisfaction.Conclusion:Most trainers were satisfied with the training program; however, limitations in tools, resources, and technology represented the most common concern for them.

Social Carrying Capacity in Island Destinations: Interpreting Visitors’ Opinions in Madeira Island

Abstract Social carrying capacity is an additional dimension of tourism carrying capacity. This paper aims to provide further understanding beyond physical values describing carrying capacity for a touristic site on an island destination, namely, the Laurisilva of Madeira. This UNESCO site is the major tourist attraction on the island. The component of social carrying capacity was added to assess satisfaction levels registered in 481 completed questionnaires and find relevant factors reflecting social values and enjoyment while visiting the site. Nonparametric tests were performed to study the relationship between sociodemographic variables and satisfaction measurements. Statistically, cleanliness and natural conditions, trail amenities, trail conditions, environmental conditions, and pollution levels were the five dimensions relevant to gauging satisfaction related to visiting the natural heritage site. Social carrying capacity showed an average satisfaction of 71%, but mean scores concluded visitors to be only slightly satisfied and differences in satisfaction levels regarding the education level of respondents. These are essential dimensions for good site management and for planning management actions for the island destination. This method of analysis is feasible for site management and is complementary to the corresponding physical thresholds.

Evaluation of Student Satisfaction with Ubiquitous-Based Tests in Women's Health Nursing Course.

Learning evaluation using ubiquitous-based tests may be essential during a public health crisis, such as the COVID-19 pandemic, during which theoretical classes and clinical practice are conducted online. However, students may not be as familiar with ubiquitous-based tests as they are with paper-based tests. This survey study aimed to evaluate students’ satisfaction with ubiquitous-based tests and compare the evaluation results of a paper-based test with that of a ubiquitous-based test in nursing education. For the midterm exam of the Women’s Health Nursing course, a paper-based test was conducted, while a ubiquitous-based test using a tablet computer was used for the final exam. The Ubiquitous-Based Test Usefulness and Satisfaction tool, which has a five-point Likert-type response scale, was employed to evaluate the post-test usefulness and satisfaction scores of the ubiquitous-based test. The mean score of the ubiquitous-based test usefulness was 4.01 ± 0.67. There was a significant difference in satisfaction levels between the ubiquitous-based and the paper-based test (t = −3.36, p = 0.001). Specifically, the evaluation scores were not affected by different evaluation methods. Study participants deemed the ubiquitous-based test highly useful and satisfactory, suggesting that such tests may be a future-oriented evaluation method, potentially replacing paper-based tests.

Impact of COVID- 19 on continuity of essential health services in various health care institutions in district Amritsar, Punjab, India

From a point in time where the human race declared itself the master of the universe to this point in time where it is facing an existential threat from the contagion- Covid 19 pandemic has exposed the vulnerability of the human race to a wipeout. The disruption of physical, mental, social, emotional and financial health and health systems is unprecedented. Study the impact of Covid 19 on continuity of essential health services in various health care institutions in district Amritsar, Punjab.: Online survey was conducted through google forms using questionnaire adapted from the World Health Organization-Pulse Survey on Continuity of Essential Health Services during Covid 19 pandemic. Respondents were personnel working at public and Ayushman Bharat empaneled private health care institutions. Response rate was 60% (55 out of 92 health care institutions personnel responded) A highly significant difference was observed between the public and the private health care sector in provision of antenatal care (Mann Whitney U statistic= 78.00, p=.004) and imaging and radio diagnosing services (Mann Whitney U statistic= 48.00, p=.000) while a significant difference was observed in provision of service of institutional delivery (Mann Whitney U statistic= 112.00, p=.046). All the other essential health services were similarly affected in the public and private health sector institutes. Financial difficulties faced during the lockdown was the single most common reason stated for disruption of essential health services. There was a significant difference in level of satisfaction experienced by health care personnel from public and private sector (Mann Whitney U statistic= 94.00, p=.02). Thematic analysis of the data on improving preparedness to minimize disruption in essential health services yielded the themes pertaining to creating a robust public health care infrastructure including use of e-health technology in the district and recruitment of adequate health care man power according to set norms.

Analyzing the Users’ Satisfaction Levels and Perceptions of the Dubai Water Canal for Future Waterfront Development in UAE

Dubai was developed from Khor Dubai and the city always focuses on the development of waterfront as a public space. The urban waterfront in Dubai is a highly visible public space for recreational activities but also as an urban landscape for placemaking, environmental pollution reduction, and transportation. The objective of this study is to explore the direction of future development of the Dubai Water Canal. By analyzing the characteristics and behavioural patterns of canal users using a post-occupancy evaluation survey, the study presents the management plan necessary to improve the facility. As a methodology, Post-Occupancy Evaluation (POE) with two-step cluster analysis was used with SPSS Statistics version 20.0. Dubai Water Canal users were classified into friend-based, family-based, and individual-based clusters to investigate the differences in satisfaction levels and perception between clusters. The survey included questions on accessibility, convenience of use, facility management status, safety, and landscape management. The result had shown that family-only parking, convenient pedestrian walkway, signage/distance marker, and pocket parks as green buffer zones are needed to increase the level of satisfaction. Factors to enhance users’ satisfaction comprised 1) efficient road system for light exercise, 2) efficient information signage, 3) convenient pedestrian roads with nighttime lighting system, 4) strict separation of pedestrians and cyclists, and 5) nature-friendly landscape and landscape improvement. This study intended to extract elements for future design and management of urban open space projects, similar to the Dubai Water Canal.

A Narative Review: The Difference of Satisfaction Level in BPJS Patient And General Patient Toward The Quality of Health Service In Inpatient’s Unit

A Narative Review: The Difference of Satisfaction Level in BPJS Patient And General Patient Toward The Quality of Health Service In Inpatient’s Unit

The Mediating Role of Major Sport Events in Visitors’ Satisfaction, Dissatisfaction, and Intention to Revisit a Destination

Sport events represent a popular motive for travel and can bring a huge influx of visitors with multiple benefits for a destination. The purpose of this article is to analyze the effect of previous experience with the destination on future behavior in the form of intention to visit/revisit it and to shed more light on the relationship between visitors’ satisfaction and their future revisit intentions depending on their previous experience with the destination and the sporting event. The research setting was EuroBasket 2015, Zagreb, Croatia (EB), the largest and the most important basketball competition for national teams in Europe. A face-to-face survey with visitors of each of the 15 played games was conducted on site. In total, 765 questionnaires were collected. For the purpose of this paper, only foreign visitors (461 questionnaires) were included in the analysis. The connection between past experience and future intention to visit was tested with Pearson’s chi-squared test, differences in satisfaction levels—using the t-test for independent samples. In the next step of the analysis, we performed an analysis of impact asymmetry (IA) and of impact range (IR). The necessary input data were obtained through an OLS regression model with binary-coded dummy variables. The results showed that repeat visitors are more likely to express an intention to revisit the destination than first-time visitors, but the level of total satisfaction with EB was the same for both groups (first-time visitors and repeat visitors). The most influential event attributes for overall satisfaction were organization of EB in general, layout of the arena, and preparation of the city for the event. The study expanded the theoretical understanding of the visitors’ satisfaction with sporting event attributes as well their intention to revisit the destination.

Housing Satisfaction of Psychiatric Patients in Different Forms of Housing-A Cross-Sectional Study in Berlin, Germany.

The growing social problem of homelessness and precarious housing situations has negative effects on psychological outcomes and quality of life (QoL) for mentally ill people. Despite a large body of research on QoL among homeless mentally ill people, research on housing satisfaction as a specific QoL domain and important outcome variable for treatment interventions is scarce. The purpose of this cross-sectional study is to investigate housing satisfaction among psychiatric patients in various housing situations. Out of 1,251 patients that were treated in the targeted facilities during the admission period, 540 agreed to participate (43.2%). 123 participants were excluded from the analysis due to missing data, resulting in a sample of N = 417. Housing satisfaction data was assessed in a subjective screening and differences in satisfaction levels between housing status groups were analyzed. As hypothesized, more normative housing situations reported higher housing satisfaction. Homeless participants and those living in socio-therapeutic facilities were associated with more psychological and physical distress resulting from their housing situation than domiciled and flat-sharing participants. Problems of reducing homelessness and improving housing support are highlighted, as well as opportunities for improving support, particularly in therapeutic facilities.

Prospective Randomized Study of Advance Directives in Allogeneic Hematopoietic Cell Transplantation Recipients

Patients undergoing allogeneic hematopoietic cell transplantation (HCT) are at risk for high morbidity and mortality. Advance directives (AD) allow patients to express wishes regarding their care at the end of life, but these are not completed in the majority of patients undergoing HCT, with only 44% of deceased allogeneic HCT recipients at this institution completing an AD in the past decade. Increasing the AD completion rate can improve the quality of care for allogeneic HCT recipients. Our objective was to evaluate whether an alternative AD instrument can increase AD completion rate and patient satisfaction. We conducted a prospective, randomized controlled study of the traditional California AD versus a novel Letter AD, the Stanford What Matters Most Letter, in adult allogeneic HCT recipients. Patients age ≥18 years undergoing first allogeneic HCT at Stanford University were eligible. Prior to HCT conditioning, enrolled patients were assigned at random to complete either the traditional AD or the Letter AD. The primary endpoint was AD completion. The chi-square test was used to compare the AD completion rate between arms. The Wilcoxon rank-sum test was used to compare uncertainty, satisfaction with decision making, and satisfaction with the AD. Of the 212 patients who were eligible, 126 (59.4%) were enrolled and randomized. The mean age was 53.7 years, 57 (45.2%) were female, and 74 (58.7%) were non-Hispanic white. The overall AD completion rate was 71.4% and did not differ between the traditional and Letter AD arms (70.3% versus 72.6%; P=.78). Of those who completed the Letter AD, 66.7%, 42.2%, and 46.7% of patients wished to die gently/naturally, at home, and/or with hospice, respectively. In the traditional AD arm, 60.0% wished to not prolong life if recovery was unlikely. Opinion surveys did not find differences in levels of satisfaction between the traditional AD and Letter AD. Completion rates of AD on this study were high (71.4%) compared with historically reported completion rates and did not significantly differ based on AD version.