With the development of artificial intelligence (AI) and digital technologies, interactions with virtual influencers are attracting attention. Considering the exchange of social support between influencers and their followers, this study examines individuals’ responses to social support provided by human versus virtual influencers. Specifically, we investigate how cognitive and emotional support affects evaluations of support efficacy, interactivity, social attractiveness, and attitudes, as well as the interplay of these effects according to influencer type. We conduct an online experimental study in the context of Instagram stories and find significant interaction effects between influencer and support types. The results show that for human influencers, support types do not lead to differences in evaluations. For virtual influencers, however, cognitive support leads to higher evaluations of support efficacy, interactivity, social attractiveness, and attitudes. Moderated mediation analyses confirm that the serial mediating effects of interactivity and social attractiveness are significant in the virtual influencer condition.
Read full abstract- All Solutions
Editage
One platform for all researcher needs
Paperpal
AI-powered academic writing assistant
R Discovery
Your #1 AI companion for literature search
Mind the Graph
AI tool for graphics, illustrations, and artwork
Unlock unlimited use of all AI tools with the Editage Plus membership.
Explore Editage Plus - Support
Overview
4535 Articles
Published in last 50 years
Articles published on Development Of Digital Technologies
Authors
Select Authors
Journals
Select Journals
Duration
Select Duration
4443 Search results
Sort by Recency