Design Thinking Methods Research Articles

UI/UX Design Aplikasi Belajar Online (Ayo Belajar) Menggunakan Metode Design Thinkingg

The online learning media that has been designed and developed is called Ayo Belajar. Online learning media is a platform used to deliver learning materials to students via the internet. This learning media aims to help students learn more easily, anytime and anywhere, by accessing content in the form of text and videos.The research aims to design engaging and user-friendly learning media for students. Therefore, the UI/UX design is developed using the Design Thinking method. The process consists of five stages: initial product requirement, empathize, define, ideate, and prototype.Based on the System Usability Scale (SUS) testing results, Ayo Belajar received a "Good" category, with a Grade B, as evaluated from respondents' usage.

Perancangan Aplikasi Website Pengelolaan Surat Masuk dan Keluar Dengan Menggunakan Metode Design Thinking Studi Kasus: Rektorat UKDW

Letters are one of the most common forms of communication in people's daily lives. Activities related to letters are commonly referred to as correspondence. Duta Wacana Christian University Yogyakarta is one of the institutions where correspondence activities are still carried out for internal organizational purposes Initially, correspondence activities at UKDW were still done manually by using physical letters, which were sent to the intended address by asking people to deliver them directly. However, the correspondence process is becoming less efficient. The process that must be passed is quite long, so it takes a lot of time and energy. This incoming and outcoming lettters management website was designed to help and facilitate UKDW employees in carrying out correspondence activities, which were formerly performed manually, through the use of a website. This research uses design thinking as the design method. The Design Thinking method consists of several steps: Empathize, Define, Ideate, Prototype, and Testing. For the testing phase, the author uses the Usability Testing as a method to evaluate the effectiveness, efficiency, and user satisfaction of the website.

Environmental, Social & Governance (ESG) Implementation Strategy in Mining Companies with Design Thinking Method

The mining industry plays an important role in economic development, but its operations often have adverse environmental and social impacts and many companies are only concerned with profit. So it is important to apply ESG (Environmental, Social, Governance) principles to companies to create a sustainable business. This thesis examines the application of ESG in PT. X as a mining company. This research is qualitative research and uses descriptive analysis with the design thinking method. Observations and interviews were conducted at PT. X and using an informant from the management of PT. X. This research also aims to find effective strategies in the implementation of ESG in strengthening business sustainability in PT. X by using indicators from the ESG Reporting Guide that uses the Global Reporting Standard (GRI) in the mining sector. Based on the results of the analysis, it was found that the implementation of ESG in PT. X has achieved a percentage of 95% of the GRI Coal standard. There is one indicator that has not been implemented, namely the water and effluent indicators on the environmental aspect. Alternative strategies developed with design thinking methods are in the form of making rainwater catchment ponds, remote control waterfill, and automatic sprayer.

Perancangan Prototipe Antarmuka Pengguna pada Aplikasi E-Commerce Pertanian Berbasis Mobile

The use of e-commerce applications in the agricultural sector has not been optimized due to farmers' low understanding of technology and a less user-friendly interface design. This research aims to design a prototype mobile-based e-commerce application interface that suits the needs of farmers. The Design Thinking method is used to understand user needs and develop intuitive solutions. The results showed a friendly interface design for farmers with low digital literacy, thus supporting the adoption of e-commerce applications in the agricultural sector. This research contributes to the increased utilization of technology in the distribution of farm produce and helps improve the welfare of farmers.

Exploring complex storytelling through wayfinding design

Designing wayfinding systems in the built environment presents multifaceted challenges. Designers must navigate not only physical spaces but also the intricate social and symbolic dynamics. In the context of developing a new wayfinding and navigation design brief and project framework for the Royal Botanic Gardens Victoria, Australia (RBGV), another layer of complexity is critical: Australia's (post)colonial history, and the particular colonial inscriptions that mark the botanical institution. The research team started to address the given project through the Stanford University Design Thinking (DT) 5-Step method while simultaneously questioning the appropriateness of western-centric design methodologies. Integration of the Australian Indigenous Design Charter (AIDC) and the International Indigenous Design Charters (IIDC) alongside the DT method emerged as a promising approach. How these two approaches would interplay together became a key concern. What emerged was the critical need for sharing stories and deep listening as ways toward a shared empathetic pathway between DT and AIDC. The work culminated in the integration of Australian Indigenous Cultural Knowledge1 into the wayfinding and navigation project for the RBGV.

Perancangan Kampanye “Embracing Your Beauty: A Journey Of Self-Love” “Omg” Beauty Class di Cirebon

Research aims to explore the perceptions of women aged 21-38 years old on self-confidence, feelings of insecurity, and self-love through an online survey conducted using Google Forms. The survey results show that 98.4% of respondents experience feelings of insecurity, while 75.8% show interest in attending self-development activities such as beauty classes to enhance self-confidence, and 91.3% show interest in makeup. Interviews were conducted to gain a deeper understanding of the beauty class activities conducted by OMG Beauty in Cirebon, which focus on developing makeup skills and using beauty products, but the interviews also revealed that these activities do not fully reflect OMG Beauty's brand image, which promotes the message "confidence and optimism". Therefore, the researcher proposes a social campaign with the theme "Embracing Your Beauty: A Journey of Self-love" to increase awareness of the importance of nurturing self-confidence and addressing feelings of insecurity among participants. The campaign is designed using the Design Thinking method, which includes the stages of Empathize, Define, Ideate, Prototype, and Test, to create an effective solution for increasing participation and public perception of beauty classes.

Rancang Bangun UI/UX dengan Metode Design Thinking pada Aplikasi Laundry Quick and Clean Berbasis Mobile

The purpose of this research is to develop a mobile-based laundry application with Design Thinking method and measure the level of user satisfaction through System Usability Scale (SUS) testing. As the popularity of laundry services increases, manual management becomes a significant challenge, such as inefficiency in recording and tracking orders. Therefore, this research offers an innovative solution by designing a Quick and Clean application that focuses on improving user experience (UI/UX) to simplify the management of laundry services. This research uses a Design Thinking approach that includes five stages: empathize, define, ideate, prototype, and test. The empathize stage involved interviews with 15 laundry service users to identify key needs and problems. The define stage mapped out the functional and non-functional requirements that formed the basis of the application design. The ideate stage produced a 16-page wireframe design, while the prototype stage produced an application model with UI design using Figma. The novelty value of this research lies in the application of the Design Thinking method in the context of laundry services, which is rarely applied in similar studies, as well as the integration of UI/UX design that emphasizes ease of use and operational efficiency. SUS testing shows an average score of 85.6 which falls into the Excellent category. This result indicates that the application design not only meets user needs but also provides a satisfying experience, contributing to the development of UI/UX standards in laundry business applications. Overall, this research has made a significant impact by presenting an application model that can improve the efficiency and quality of moobile-based laundry services. And this development makes it easier for further development to develop further.

Perancangan Desain UI/UX Website E-Learning Berbasis Learning Management System dengan Metode Design Thinking

This research aims to develop a user interface (UI) and user experience (UX) design for a Learning Management System (LMS)-based e-learning platform for the Central Language Improvement (CLI) community at the Islamic University of Indonesia using the Design Thinking method. Following the empathize, define, ideate, prototype, and testing stages, this research involved administrators, mentors, and students in the development process. Data collection was conducted through direct observation and interviews, followed by analysis using user personas and mind mapping. Usability testing results showed good acceptance levels with Maze scores for Admin (75), Mentor (89), and Students (83), and a System Usability Scale (SUS) score of 75.2 indicating an "Acceptable" category with a "Good" rating. This research successfully produced a UI/UX design that meets user needs in supporting the learning process in the CLI UII community, with recommendations for further development on the admin interface and implementation of learning monitoring features.

Pengembangan UI/UX Website Uluresto untuk Meningkatkan Efisiensi Operasional Restoran Menggunakan Metode Design Thinking

Current technological developments have developed from year to year, where in the last few decades, technology has played an important role in driving progress in various fields. This study aims to design the UI/UX of a food ordering application for Uluresto MSMEs using the Design Thinking method. The type of research used is research and development. The sampling technique used is random sampling and 10 respondents were obtained. The results of the study show that users are satisfied with the experience of using the application. This application is able to provide intuitive, flexible, and satisfying interactions for Uluresto application users. Therefore, it can be concluded that the design being tested can be used well by research respondents. This can be seen from testing 10 respondents. With the SUS results assessed by users, the final result of SUS 85.25 is included in the fairly high points with that value. The Uluresto website design is in accordance with the quality desired by users. Further suggestions for further research include the addition of personalized recipe features according to the menu available at the restaurant concerned.

Model Perilaku Pasien Pada Aplikasi Berbasis Kesehatan Menggunakan Metode Design Thinking

The COVID-19 pandemic has had a significant impact on health, economy, and society in Indonesia. In dealing with the pandemic, the term New Normal emerged, namely a change in behavior to continue normal activities by implementing health protocols. One of the innovations that has developed in this digital era is a health-based application designed to increase the accessibility of health services, such as online consultations, health monitoring, medication reminders, and health education. However, the success of this application depends not only on technology, but also on a deep understanding of patient behavior as users. Understanding patient needs, preferences, and challenges is important to create an optimal user experience. Without this, health applications are at risk of not being widely adopted. This study uses the Design Thinking method to understand patient behavior and design relevant solutions. With stages such as empathy, problem definition, ideation, prototyping, and testing, this study aims to design a patient behavior model in health-based applications. This approach is expected to provide a comprehensive picture of the factors that influence patient behavior, as well as help developers create applications that are more intuitive, effective, and in accordance with user needs in the era of the pandemic and new habits.

Ease For Buying Medicine Through The Delivery Service at Mazaya Pharmacy

Background: A pharmacy is a means of pharmaceutical services carried out by pharmacists. Mazaya Pharmacy is one of the pharmaceutical service facilities in the city of Bogor. To date, in-person medication administration is the dominant service provided by pharmacies. However, growing demand for diverse services compels pharmacies to expand their offerings included new alternatives to serve customers, such as home delivery services.Purpose:The results of the analysis are that customers have difficulty buying medicine because they cannot come to the pharmacy directly. or example eElderly customers, young working couples, customers with limited transportation, and customers with certain emergency conditions.hard to come. Methodology/approach: This research aims to analyze the problems faced by customers, using the Design Thinking method approach to find solutions to customer problems. Conclusion: Therefore, this problem can be solved if there is a special service that can solve this customer problem. Mazaya Pharmacy developed a solution in the form of a drug delivery service by utilizing communication facilities via the WhatsApp Business application. The aim of this service is expected to ake it easier for customers to buy medicines by ordering medicines with a delivery service. This delivery service can be an added value in improving the quality of service at the Mazaya Pharmacy which can increase customer satisfaction and loyalty and expand the pharmacy's coverage area..Keywords: customer, delivery service, medicine, pharmacy, pharmaceutical services

The Development of Customer Self-Service Prototype for Readymix Concrete After Sales Service Using Design Thinking Method

In the rapidly evolving digital era, companies face challenges in improving customer service. This research focuses on the development of a web-based Customer Self-Service (CSS) prototype for PT. Adhimix RMC Indonesia uses the Design Thinking method. The main goal is to identify customer needs, solve service problems, and create an effective communication system. The method used includes five stages of Design Thinking: Empathize, Define, Ideate, Prototype, and Test. Data was collected through surveys, interviews, and prototype testing. The results showed that the prototype developed was able to improve service efficiency and customer satisfaction with key features such as shipment tracking and cast schedules. However, further integration with internal systems and user training is still needed for optimal deployment. In conclusion, web-based CSS development can be an innovative solution in improving after-sales service, strengthening customer relationships, and improving the competitiveness of companies in the construction industry.

Redesign UI/UX Website of Professional Certification Institute Using Design Thinking Method and Agile Framework

Professional Certification Institute (Lembaga Sertifikasi Profesi, LSP) is important in improving the quality of human resources in Indonesia through the provision of training and competency tests in accordance with their fields. For this reason, a medium is needed to promote the services of the Professional Certification Institute in order to reach the Indonesian people widely and online. One of the efforts to improve the promotion of the LSP Ditekindo is to improve the quality of the LSP Ditekindo website. The purpose of this research is to provide recommendations for redesigning and improving the quality of UI/UX, as well as completing information that should be on the LSP Ditekindo website. Researchers applied the Design Thinking method and Agile Framework, and collected data through questionnaires to find out user opinions about the website. The results showed that the Design Thinking method proved to be able to produce a better website redesign in terms of user experience. The Agile Framework method also helps produce a website redesign that is iterative, collaborative, and responsive to user needs. This is evidenced by the results of A/B Testing that has been carried out, where overall Design B or the results of the LSP Ditekindo website redesign were selected and favored by the accession.

PERANCANGAN UI/UX APLIKASI PENGAJUAN CUTI DENGAN METODE DESIGN THINKING

The application of technology in the company does not only buying and selling transactions. However, in terms of employee recruitment and the human resource, also take advantage of this technology. Procedure for request on leave at company XYZ is still manually. To create an application that is easy to use and what is needed, it is necessary to UI-UX design using the Design Thinking method. Based on the results of research conducted by applying the design thinking method in the UI-UX design process for request on leave, It was concluded that create UI-UX design can help developers to create mobile applications as needed by users especially employees at PT. XYZ.

PERANCANGAN UI/ UX MENGGUNAKAN METODE DESIGN THINKING BERBASIS APLIKASI PENJUALAN PADA USAHA BAKSO BAROKAH

The development of digital technology has had a major impact on various business sectors, including small culinary businesses such as Bakso Barokah located at Simpang Empat Merbau. In order to remain competitive, this business needs to follow digital developments by implementing a UI/UX-based sales application that aims to improve operational efficiency while providing a better customer experience. This study focuses on application development using the Design Thinking method approach, which consists of five main stages: Empathize, Define, Ideate, Prototype, and Test. Through this approach, surveys and data collection were conducted through online questionnaires, as well as the creation of empathy maps, user personas, and user flows. The results of this application design succeeded in creating a system that simplifies the ordering process, stock management, and improves interaction with customers. Prototype testing using the System Usability Scale (SUS) method produced an average score of 86, indicating that this application was well received and quite easy to use by its users. This study provides a solution for Bakso Barokah in overcoming operational challenges while improving customer service with a more modern and efficient approach. For future development, it is recommended that this application be more responsive and equipped with customer loyalty features to increase user retention.

Enhancing sales at twenty-one autos through consumer-centric design thinking

This research aims to increase sales at Twenty-One Autos by using a Design Thinking approach, chosen for its ability to deeply understand consumer needs and expectations. This approach is relevant for creating solutions that are more responsive to the challenges faced by consumers, with a focus on improving their satisfaction and experience, which directly impacts sales growth and the company’s competitiveness. The study employs a qualitative approach with the Design Thinking method, involving data collection through in-depth interviews and direct observations of consumers at Twenty-One Autos. The Design Thinking process is carried out through the Empathize, Define, Ideate, Prototype, and Testing phases. Through the Empathy stage, this research identifies various issues faced by consumers when purchasing used cars, including limited unit variations, complex credit processes, and suboptimal online shopping experiences. By analyzing the insights gained, the study formulates solutions to address these problems, such as adding unit variations, simplifying the credit process, and enhancing promotions and online sales to reach a wider audience. In the Ideate and Prototype stages, this research develops a digital platform that integrates various features to meet consumer needs, including unit variations, a simpler credit system, and more efficient online sales. Testing of this prototype shows that the implemented solutions are effective in improving sales conversions and customer satisfaction. The findings provide valuable insights into how consumer-based strategies can improve business operations, expand market share, and enhance the company’s competitiveness in the automotive industry.

Pembuatan Alat Penghancur Sampah Infeksius Jenis Popok dan Pembalut Sekali Pakai untuk Optimalisasi Pengelolaan Sampah TPS3R Desa Tanjungrejo

One of the urgent issues worldwide is infectious waste, which impacts both the environment and health. Infectious waste includes various types of medical waste, such as disposable diapers and sanitary pads contaminated with hazardous materials like blood, bodily fluids, and other pathogens. If not properly managed, infectious waste can lead to the spread of diseases. The village of Tanjungrejo, located in the Ngombol subdistrict, has a well-managed TPS3R Waste Bank, but one of the issues they face is the lack of a management method for infectious waste like disposable diapers and sanitary pads. In Tanjungrejo, infectious waste is often disposed of by being dumped into streams or burned along with other waste due to the lack of proper facilities for managing infectious waste. This method of waste management can lead to the transmission of diseases and environmental pollution, such as water, air, and soil contamination. Based on these issues, the aim of this community service project is to develop technologies and innovations to help address environmental problems, including the management of infectious waste. The project will use the Design Thinking method, which includes the stages of empathize, define, ideate, prototype, and test.

Implementation of Design Thinking Method in Pediatric Specialist Clinic Service Innovation: Case Study of SPC Pediatric Clinic

This research aims to evaluate the implementation of the Design Thinking method in service innovation at SPC Pediatric Clinic. This method is applied to improve service quality and efficiency through five stages: Empathize, Define, Ideate, Prototype, and Test. Data were collected through interviews, observation, documentation, and questionnaires, then analysed using the Miles and Huberman model. The results showed that innovations such as online registration, home care services, health education, service specialisation, and partnerships with schools successfully improved patient satisfaction. Technical, coordination, and adaptation constraints were also identified but were overcome with gradual improvements. The overall implementation of these innovations had a positive impact on patient comfort and trust.

Desain Aplikasi Layanan Reservasi Bengkel Motor Online Pilihan Tepat untuk Servis Tanpa Repot

This study aims to design a mobile-based motorcycle workshop reservation application using the Design Thinking method to enhance user efficiency and convenience in accessing vehicle maintenance services. Data collection was conducted through a Google Forms survey of 32 respondents, providing insights into user needs, such as a reservation system, spare parts catalog, and digital payment methods. The results show that the reservation system is a primary need to reduce long queues, while the spare parts catalog feature offers convenience in accessing real-time product information. Digital payment methods were also identified as essential for more practical transactions. Through the Design Thinking approach, this application is expected to provide an innovative solution that meets user needs and increases satisfaction with motorcycle workshop services

Jelajah Sultra: Inovation Of UI/UX Design for Smart Tourism App with AI-Based Travel Assistant to Support SDG 8

The Jelajah Sultra application is a conceptual digital innovation designed to promote sustainable tourism in Southeast Sulawesi by incorporating an AI-powered smart travel assistant and optimal UI/UX design principles. This initiative addresses the growing demand for user-friendly and efficient digital platforms in the tourism sector, particularly in response to increasing tourist numbers in Indonesia. The primary aim of this study is to develop a UI/UX design concept for a tourism application that supports sustainable tourism practices, enhances local economic growth, and empowers communities by improving market accessibility. Utilizing the Design Thinking method, this research involves the stages of empathizing, defining user needs, ideating, prototyping, and testing to create a user-centric design for Jelajah Sultra. The design incorporates features such as AI-powered chatbot assistance, interactive maps, and streamlined navigation to ensure a superior user experience. The usability testing resulted in a high usability score of 94.0, indicating the potential of Jelajah Sultra to facilitate seamless information delivery and effective interaction for users. This research contributes to SDG 8 by fostering local economic growth and supporting responsible tourism practices.