Crisis Management Model Research Articles

Analysis of Institutional Design of European Union Cyber Incident and Crisis Management as a Complex Public Good

ABSTRACTEffective cyber incident response and crisis management increasingly relies on the coordination of relevant actors at supranational levels. A polycentric governance structure is one of the institutional arrangements that can promote active participation of involved actors, an aspect decisive for the rapid and effective response to cyber incidents and crises. This research aims to dissect whether, and to what extent, a polycentric structure is manifested within the cyber crisis management framework of the European Union (EU) and assesses the extent to which these policies signal a balance between centralization and decentralization. By employing Institutional Grammar 2.0, we examine the roles and interactions among actors delineated within four key policies to identify the structural characteristics, institutional essentials, and prerequisites indicative of a polycentric governance system. Additionally, we apply network analysis to evaluate dyadic relationships of actors, further assessing the balance between centralization and decentralization in the EU's cyber crisis management framework. Our analysis reveals that the EU has adopted a polycentric governance model for cyber crisis management, characterized by a nuanced distribution of responsibilities and authorities. The findings highlight a tendency toward centralization, especially in the roles of Member States and the European Union Agency for Cybersecurity (ENISA), while maintaining a polycentric structure that blends centralization and decentralization. This balance can ensure structural integrity and coherence of the system, while theoretically providing the flexibility and resilience needed to adapt to the dynamic cyber threat landscape. The study contributes methodologically, offering a framework that can be applied to other domains, and provides insights into the effective coordination of cyber incident response and crisis management at supranational levels.

A micro‐level model for crisis management in tourism destinations: An interdisciplinary approach

AbstractCrisis management models aim to prevent, prepare and successfully overcome a crisis. The tourism industry is particularly prone to crises and thus requires adequate models to deal with crises and disasters. Several researchers developed crisis management models for tourism crises. As scholars call for a more holistic approach, this systematic literature review examines 25 crisis management models with organisational and tourism focus between 1979 and 2019 applicable to the tourism field. A textual narrative synthesis is used as methodological approach to analyse and understand the identified models, not only formally but also content‐wise. The findings show that crisis terminology is not consistent, that the crisis lifecycle and crisis management processes are used disparately and that stakeholder involvement within the models is low. As a result, a new model for destination crisis management is created on a micro‐level with aligned terms and phases.

Turning peril into opportunity: Construction and validation of a resilience assessment system for China's coastal megacities

Enhancing urban resilience and strengthening risk resistance capacities have emerged as pivotal concerns in the construction and governance of contemporary urban landscapes globally. Given the uniqueness of coastal megacities in terms of geography and population, a more targeted and effective resilience assessment is urgently needed. This investigation develops a comprehensive, multidimensional index system to assess the resilience life cycle of China's coastal megacities. First, we creatively introduce the process perspective of the 4R model of crisis management into urban resilience assessment, revealing the preventive, defensive, recovery, and transformative resilience of China's coastal megacities. Second, we propose a spatio-temporal assessment matrix that integrates four processes of urban resilience and six representative subsystems in coastal megacities: social, economic, ecological, infrastructural, technological, and institutional. Third, we select 59 indicators to construct a three-level assessment index system for China's coastal megacities. This index system is strictly screened and optimized through qualitative and quantitative methods. Fourth, we validate the assessment system using Qingdao's data by calculating an urban resilience index and analyzing trends. We find the most important improvement goals and resilience enhancement suggestions for Qingdao by analyzing the indicator sensitivity. This study contributes to the development of urban resilience theories and identifies weaknesses in different dimensions to strengthen and improve the resilience of coastal megacities.

How Can Tourism Achieve Long-Term Resilience After Crises And Disruptions? Crisis Management Model

The tourism industry has faced numerous crises and disruptions around the world. The global travel and tourism industry is currently suffering substantial economic losses as a result of a health-related crisis, specifically the COVID-19 pandemic. As a result, tourism-related organizations have a growing interest in crisis management, including disaster management and risk management. The present study examines the tourism industry's strategies for effectively managing crises and disruptions, focusing on fostering long-term resilience. This study examines more than just the disruption caused by health-related crises. To get insight into the adoption of crisis management and resilience strategies within the tourism industry, a comprehensive analysis was conducted on 43 articles spanning a period of ten years (2012-2022). This study uses the Systematic Literature Review method. This study presents a novel theme conceptual framework that can guide future research endeavors on resilience and crisis management within the tourism sector. The study identified three primary themes on the resilience of the tourist sector in effectively managing and responding to crises and disruptions. The first is adaptive responses, the second is innovations, and the transformation model is the third theme. The results and discussion sections will explain each theme in more detail.

Антикризисное управление отечественными предприятиями в условиях неопределенности

The article is devoted to the study of issues of anti-crisis management of domestic enterprises in conditions of uncertainty caused by the coronavirus pandemic and economic sanctions. The study examines the results of a survey of entrepreneurs in the Rostov region in 2021 and 2022 on the impact of the coronavirus pandemic and economic restrictions on their activities, as well as the anti-crisis measures that respondents took in the face of existing threats. Based on the survey results, a conceptual model of enterprise crisis management was formulated, within which measures of preventive, ongoing, reactive crisis management were proposed within the main areas of the enterprise’s activities related to marketing, sales, supply, production or provision of services, as well as finance.

Designing a Crisis Management Model for Administrators of Farhangian University of Iran

Designing a Crisis Management Model for Administrators of Farhangian University of Iran

Deep Learning-Based Managing Disaster with Smart Education in Environmental Sustainability while Avoiding Fake News

Networking continues to increase day by day to invest increasingly our daily, creating a huge volume of various and precise data: it is not easy to collect content, especially in crisis times. We focus on Smart Education proposed as the primary tool of a hybrid of Deep Convolutional Neural Networks (CNN)-Long Short-Term Memory (LSTM)-based model to retrieve content efficiently: CNN is used to extract meaningful features from multiple sources, enabling to have qualitative and sure information, notably with an efficient fake news security, and LSTM is used to maintain long-term dependencies in the extracted features with recurrent connections. This model has been compared to previous approaches to the performance of a publicly available dataset to demonstrate its highly satisfactory performance. This new approach makes it possible to integrate artificial intelligence technologies, deep learning, social media, and detecting or avoiding fake news into the crisis management model. It is based on an extension of our previous approach, namely disaster management based on short-term memory and education: this experience constitutes a background for this model. It combines representation training with awareness and education while retrieving pattern information by combining various search results from multiple sources. We have extended it to improve our disaster management model and evaluate it in the case of COVID-19 while obtaining promising results, through past programs and experiences that have shown overwhelmingly positive effects of education for vulnerability reduction and disaster risk management, in the pursuit of Environmental Sustainability

ТЕОРЕТИЧЕСКИЕ И ПРАКТИЧЕСКИЕ АСПЕКТЫ РАЗВИТИЯ МОДЕЛЕЙ АНТИКРИЗИСНОГО УПРАВЛЕНИЯ ОРГАНИЗАЦИЕЙ НА ПРИМЕРЕ СТРУКТУР ВНУТРЕННЕГО КОНТРОЛЯ

The present study is focused on the consideration of theoretical and practical aspects of the development of crisis management models through the prism of internal control structures of organizations. The study examines the very concept of crisis management, reproduces the distinctive features in comparison with crisis response. The study considers the definition of the crisis management model and examines five existing models of crisis management applied in the internal control structures of organizations, which show sufficient effectiveness in crisis conditions. The key conclusion of the work is the need for a comprehensive approach and the integration of theory and practice in the development of a crisis management plan. The study also suggests for consideration the possibility of integrating a business continuity model into an organization’s internal control structures, which is focused as a proactive way to ensure that critical business operations continue during disruptions or in the event of a crisis.

Research on Emergency Management of Public Emergencies in Cruise Ports under the Strategy of Free Trade Port in the Context of Informatisation

Abstract The emergency response capability of cruise ports to public emergencies is related to the development of various industries and plays an important role in economic construction and social development. An evaluation system for cruise port’s emergency management and risk warning ability is established based on the 4R crisis management model and enterprise risk warning model in this paper. The subjective weights calculated by the G1 method and the objective weights solved by the COWA operator are combined by the linear weighting method in order to realize the accuracy and objectivity of the index weights. Then the object element topable model is introduced to comprehensively evaluate the emergency management and risk warning capability of cruise ports, and S International Cruise Port is used as an example to verify the validity. The results show that the weight value of emergency response capability in the emergency management capability is 0.3552, and the weight of equipment and facility performance in the risk warning capability reaches 0.3548, and the emergency management and risk management capabilities of the cruise port are significantly correlated at the 10% level. The comprehensive evaluation of the emergency management and risk warning capability of cruise ports can be realized by using the object element topable model, which can provide a guarantee for the improvement of the emergency management capability of cruise ports in public emergencies.

Ontology-based crisis simulation system for population sheltering management

Climate change has led to an increase in the frequency and intensity of natural disasters, necessitating the development of efficient crisis management strategies for population sheltering. However, existing research on this topic primarily focuses on the use of public resources such as ambulances and fire trucks, which may sometimes be insufficient due to high demand and impacted locations, worsening the shortage of resources. This research introduces an ontology-based crisis simulation system for population sheltering management that focuses on the integration and distribution of citizen–volunteer drivers/vehicles into the evacuation process. Recognizing the limitations of public resources in current crisis management models, our approach incorporates citizen resources to enhance overall evacuation capacity. We develop an ontology to standardize crisis management knowledge, frame vehicle distribution as a recommendation problem, and design a simulation module incorporating a constraint-based recommender system. The proposed scenario illustrates how the simulation system can recommend citizen resources during crisis situations by considering the constraints to be satisfied. With our system, we aim at helping stakeholders to be prepared for various disaster scenarios: optimizing resource allocation and reducing time to make decisions by decision-makers.

Agri-food crises and news framing of media: an application to the Spanish greenhouse sector

The contemporary media narratives frequently exhibit significant contradictions due to the influence of diverse interests. In this context, the framing of information assumes critical importance in shaping consumer opinions, necessitating a comprehensive examination of its management. This article investigates the portrayal of crises in the agri-food sector within the mass media when not anchored in objective and verifiable facts, thereby exerting a consequential impact on the sector’s reputation and public image. Specifically, a detailed analysis is conducted on the greenhouse horticulture sector in southeast Spain, recognized as the primary European supplier. Examination of these news items uncovers a discernible bias in the disseminated information, resulting in an information asymmetry between farmers and consumers. As a remedy for the affected sector, the current study advocates the implementation of a proactive crisis detection and management model grounded in the development and dissemination of verifiable information.

Crisis Management Models - Implementation Issues and Steps to Overcome

In scientific literature, various crisis management models are described, which have many common points and in a number of cases possess a general understanding about the crisis as a process that passes through separate phases. At the same time, these models emphasize to a greater extent some of the stages of this process while neglecting others. Successful crises management requires sufficient and balanced attention of the management of each organization both on the stage of arising and unfolding of the crisis, as well as on prevention. The purpose of the article is, based on a comparison between crisis management models better known in the scientific literature, to propose an author's model based on the understanding of the life cycle of crisis phenomena and allowing its effective application in conditions of limited resources.

A Model of Sequential Crisis Management

We propose a model of how multiple societies respond to a common crisis. A government faces a “damned-either-way” policymaking dilemma: aggressive intervention contains the crisis, but the resulting good outcome makes people skeptical about the costly response; light intervention worsens the crisis and causes the government to be faulted for not doing enough. When multiple societies encounter the crisis sequentially, due to this policymaking dilemma, late societies may underperform despite having more information, while early societies can benefit from a dynamic counterfactual effect. (JEL D72, D82, D83, H12)

Effect of Crisis Management of Covid-19 on Curriculum, Instruction, and Assessment Decisions Made by Higher Education Leaders in the U.S. and India: A Comparative Study

This study explored the effect of crisis management of covid-19 on curriculum, instruction, and assessment decisions made by higher education leaders, using the cases of the U.S. and India. The following research questions guided the inquiry: (1) How did the decisions made by higher education leaders in the U.S. and India to address issues of curriculum, instruction, and assessment related to covid-19 reflect Mitroff’s [1] crisis management model? In addressing research question 1, the study answered a second research question, (2) What are the effects of Covid-19 on curriculum, instruction, and assessment decisions made by higher education leaders in the U.S. and India? This study used Mitroff’s [1] crisis management model as the conceptual framework to analyze the effect of crisis management of COVID-19 on curriculum, instruction, and assessment decisions made by higher education leaders in the U.S. and India. This study adopted a comparative case study design to collect secondary data available online to address the research questions. Traditional comparative analysis and glocal quadrangulational comparison were used to analyze the data and compare the cases of the U.S. and India. The findings comparatively report on decisions related to Mitroff’s [1] six phases of signal detection, probing/preparation, containment/damage limitation, business recovery, no-fault learning, and redesigning. Then, there was a quadragulational comparison of uniqueness, sameness, uniquesameness, and sameniqueness. The study concludes with recommendations for higher education leaders in the U.S. and India.

Crisis management during the COVID-19 pandemic response within an Australian higher education institution – a qualitative analysis

ABSTRACT COVID-19 has caused a revelation of change across the world. Higher education leaders faced significant challenges during the unprecedented crisis, particularly in the early stage of the pandemic. We examined the University of Sydney’s response to the pandemic using key informant interviews with leaders at different levels of the university structure to fill the crisis management gap in Australia’s higher education sector. Key themes that emerged from the interviews focused on the importance of communication strategies in crisis, how the level of collaboration affected the pandemic response efforts and that adaptability to change was essential for engagement and communication in a time where face-to-face contact was limited. We applied the thematic analysis results from the interviews to Mitroff and Pearson’s crisis management model to reflect on the University’s response. We identified several recommendations from the experiences for future public health crisis responses.

Resilience of small retailers in facing the Covid-19 pandemic – a qualitative study

PurposeThis study aims to understand the impact of the Covid-19 pandemic on small retailers, and their response to it, using the crisis management model. The research documents the impact and responses and attempts to identify the factors contributing to and hindering retailers’ attempts to achieve resilience.Design/methodology/approachSemi-structured interviews were used to collect qualitative data from small retailers. The interview transcripts were analysed using MAXQDA 2020 Analytics Pro data analysis software. The heterogeneity in responses to the challenges posed by the pandemic is explained using self-determination theory and diffusion of innovation theory.FindingsOne of the most significant impacts of the crisis was the disruption in the regular supply chain network on which the studied retailers relied for their traditional buying. The retailers increased customer services such as free home delivery and enhanced the use of technology in their shops. However, and worryingly, although the retailers faced two waves of the pandemic, the urge to plan and prepare was missing. The overall crisis can, therefore, be seen as an opportunity for small retailers to improve their responses when facing similar situations.Social implicationsSmall retailers are part of the social fabric in many emerging economies and function as a source of employment. They have been facing challenges from organised retail and e-commerce. The Covid-19 crisis pushed them to respond, and the authors hope that they will take some cues from this disruption and become more efficient and competitive in the future.Originality/valueTo the best of the authors’ knowledge, this is among the first studies to map the impact of the crisis on small retailers and their response to it, drawing implications for retailers and companies and analysing the efforts made by small retailers to achieve resilience.

협력적 위기관리 경찰활동에 관한 탐색적 연구

To minimize the damage caused by natural and social disasters, the government will come up with a reform of the existing disaster safety management system. Establishing an organic system of cooperation between police, firefighting, and local governments to enhance the on-site response will be in the central issue of the reform. Furthermore, the rapid changes in security environment and the increased possibility of uncertain large disasters make it necessary to systematically enhance police activities at each stage of crisis management. In addition, a leadership approach centered on police activities and police management capabilities will be crucial for successful crisis management. By examining the crisis management system in the U.S. and Germany, this paper draws implications for the role of police in the crisis management system in South Korea and claims that cooperative police leadership is essential for that system. Moreover, this paper provides with a list of capabilities necessary for police activities in crisis management as a basis for the future development of police capabilities model for crisis management.

Approaching a Sustainable Vector Model for Environmental Crisis Management

Approaching a Sustainable Vector Model for Environmental Crisis Management

Socio-Communicative Technology of Working with Public Opinion in the Context of an Environmental Incident

The article is devoted to the problem of resolving environmental incidents of various origins, building an effective crisis management model. The article examines the analysis of crisis communications, subjects of environmental communications, sources of information dissemination, response tools. Target. Formation of a successful practice of overcoming the environmental crisis based on the development of an effective communication strategy and action model. Methodology. In the course of the research, in order to form a theoretical base, the author turned to the works of Russian and foreign researchers studying the issues of social and communicative technologies, crisis communications. In the practical part, materials from the mass media, information from state bodies, and the author’s own experience in resolving crisis situations were used. To draw conclusions, strategies and actions in three different categories of environmental crises were evaluated and the results they led to. Results. Issues of environmental protection and the quality of ecology are increasingly of concern to citizens, they quickly move from social to political. The ability to competently respond to overcoming environmental crises, minimizing their consequences can not only maintain the official position of a representative of state authorities and business stability, but also ensure social stability in society and trust in management institutions.

A proposed model for crisis management for the outbreak of the Covid-19 epidemic

A proposed model for crisis management for the outbreak of the Covid-19 epidemic