Consumer Information Systems Research Articles

The challenge of implementing a large-scale consumer information system

The challenge of implementing a large-scale consumer information system

Consumer Information Policy in Sweden—What can be Learned?

Almost all Western nations now have private or public consumer information programs. Sweden has a particularly rich experience in the product information area. In this article special emphasis is placed on Sweden's voluntary informative-labeling system which is relatively unknown in the United States. The author suggests that the consumer-conscious U.S. industry might well consider developing a similar consumer information system.

Testing, labelling, certifying: a perspective on consumer information

Examines and reviews the roles of the principal types of consumer information services – these are: those which offer comparative testing; labelling; and quality certification in the interests of consumers. Proposes that the purpose here is to analyse points of intersect and interaction between the three types of consumer information programmes and to discuss the extent to which they may lend themselves to integration within an overall consumer information system. Sums up that consumer information programmes themselves thrive in systems where there is a perpetual interplay of competition and co‐operation, independence and co‐ordination.