What is the appropriate content of and training for risk and related financial services? is a question so far little discussed. A good starting point is to consider the functions or processes of risk and deduce from them the categories of knowledge they require. Risk operations begin with the establishment of organizational objectives and policy. process is one of the central subjects in the field of study, or discipline, called management>' or Therefore, education and training for risk management should include at least this much of (and more, but the additional requirements will be mentioned in due course). For action, objectives must be translated into statements of specific policy and procedures upon which action can be based, and by which the effectiveness or ineffectiveness of that action can be measured or judged. involves more learning from the general field of management, but it also requires some specific knowledge of the particular kinds of action to be undertaken. For instance, the specific procedures a marketing department should implement, and the particular measures by which its performance should be judged, differ considerably from those which are applicable to, say, the legal department, or the department of internal auditing. the case of risk management, a considerable portion of the procedures and the measures will be those of business finance-that is, they will be concerned with such items as working capital, cash flow, capital budgeting, equity margin and leverage, etc., which are parts of the subject, business finance. So the risk manager needs a considerable understanding of finance. And, of course, the implementation of policy in any part of an organization means getting things done with and through people-another topic in the field of or administration. Of major importance among the guides and indicators of what needs to be accomplished in a particular risk program are the following kinds of information: (1) the hazards or loss exposures in the organization, and (2) the loss experience. For example, the following piece of information is clearly of great importance in risk management: This organization has an operating area in which a single fire could cause $400,000 in direct physical damage and interrupt for 14 months certain operations that normally produce twenty per cent of total sales. Another important piece of information would be, In our punch press operations last year we bad twenty-six minor and two major disabling injuries, for which the total workmen's compensation benefits (including reserves) were $65,000.' Neither of these two brief statements gives all the risk manager needs to know about the situations mentioned. The nature of the additional facts needed, and what they signify for sound policy, are another part of the knowledge reciuired
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