Business Hours Research Articles

People are the key

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings Digital transformation can fundamentally change how a firm approaches innovation and HR practices, to the benefit of the firm in the long term. Originality/value The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Channel power in platform businesses

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings The study examines how platform businesses exercise power in marketing channels, by exploring the role of intra-platform competition, AI and value co-creation capabilities. Originality/value The briefing saves busy executives, strategists, and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Rebounding from failure

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings Learning from experience is critical to the success of entrepreneurial ventures. But when such businesses fail, it is often devastating to the extent that no learning takes place. Education can equip entrepreneurs with the greater knowledge and understanding to help develop capabilities that will boost resilience and enable them to better manage the failure. Originality/value The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

The impact of individual factors and training on intrapreneurship

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings The paper identifies both individual factors and training-related factors that foster the development of intrapreneurship within organizations. Originality/value The briefing saves busy executives, strategists, and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Collective gifting

PurposeThis paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.Design/methodology/approachThis briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.FindingsHuman resource management (HRM) can act as a lynchpin to support innovation within small- and medium-sized enterprises particularly through the support of gift/counter-gift relationship building.Originality/valueThe briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Seasonal training

Design/methodology/approachThis briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.PurposeThis paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.FindingsThe seasonal tourism industry is seeking employees to undertake further training at their own expense, but without guaranteed work this is proving hard to encourage and utilize.Originality/valueThe briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Workforce diversity: influence of task-related diversity of R&D employees on the development of organizational innovations: a gender perspective

PurposeThis paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.Design/methodology/approachThis briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.FindingsResearch from Spain analyzed the influence of workforce diversity on an organization’s likelihood to develop organizational innovations. This paper provided three important results: First, employee diversity increases the firm’s ability to engage in organizational innovations. Second, the influence of each aspect of task-related diversity varies depending on the type of organizational innovation considered. Third, women play a different role in the production of non-technological innovations.Originality/valueThe briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Managing emigration intentions: developing world study from Kosovo shows HCHRM policies can put the brakes on

PurposeThis paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.Design/methodology/approachThis briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.FindingsResearchers in Kosovo found that although HCHRM does not directly influence emigration intentions in this developing nation, it has a positive impact on perceived organizational support (POS). In turn, this leads to higher job satisfaction. Therefore, the authors concluded that HCHRM indirectly influences emigration intentions via POS and job satisfaction.Originality/valueThe briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

CPM and turnover intentions: dubai study of bankers explores mediating effects of employee motivation and job autonomy

PurposeThis paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.Design/methodology/approachThis briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.FindingsA study from of 373 employees in Dubai’s banking industry concluded that the key predictors of employee motivation, job autonomy and turnover were continuous performance management (CPM) factors. The research also identified the mediation effects of employee motivation and job autonomy between CPM and turnover intention.Originality/valueThe briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

The effect of job rotation and employee performance: the mediating role of HR strategy and training in the petrochemical industry

PurposeThis paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.Design/methodology/approachThis briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.FindingsResearchers studied the effect of job rotation on employee performance in the Iranian petrochemical organization. They found that job rotation had a negative effect on employee performance, while training effectiveness and HR strategy positively mediated the relationship between job rotation and employee performance.Originality/valueThe briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Perceived employability during global crises: career shocks and resources

PurposeThis paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.Design/methodology/approachThis briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.FindingsWhen the unforeseen consequences coincide with a gain spiral, this is experienced as a positively valenced career shock, leading to positive views of employability. If they coincide with a loss spiral, then a negatively valenced career shock is triggered, leading to negative perceptions of employability.Originality/valueThe briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Systematic reviews and meta-analyses in neurosurgery part I: interpreting and critically appraising as a guide for clinical practice.

Neurosurgeons are inundated with the Herculean task to keep abreast with the rapid pace at which clinical research is proliferating. Systematic reviews and meta-analyses (SRMAs) have consequently surged in popularity because when executed properly, they constitute the highest level of evidence, and may save busy neurosurgeons many hours of combing the literature. Well-executed SRMAs may prove instructive for clinical practice, but poorly conducted reviews sow confusion and may potentially cause harm. Unfortunately, many SRMAs within neurosurgery are relatively lackluster in methodological rigor. When neurosurgeons apply the results of an SRMA to patient care, they should start by evaluating the extent to which the employed methods have likely protected against misleading results. The present article aims to educate the reader about how to interpret an SRMA, to assess the potential relevance of its results in the special context of the neurosurgical patient population.

Public service motivation and turnover intention: China study shows role of job satisfaction and career growth opportunity for public employees

PurposeThis paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.Design/methodology/approachThis briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.FindingsIn a study of 587 public employees from China, researchers found that public service motivation (PSM) made workers less likely to leave their jobs. But the relation to turnover intention was partially mediated by job satisfaction. Career growth opportunity moderated the association between job satisfaction and turnover intention.Originality/valueThe briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Australia and the impact of antiquated rostering practices: the case for HR analytics and evidenced-based human resource management

PurposeThis paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.Design/methodology/approachThis briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.FindingsResearchers have demonstrated the inefficiency of antiquated rostering practices, which often use pen and paper, in Australian health services. They made the case for a modern approach integrating evidence-based human resource management (EBHRM), the LAMP model – an acronym referring to Logic, Analytics, Measurement, and Process, and HR analytics.Originality/valueThe briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Inclusive leadership: Study shows benefits for employee wellbeing and performance in study of migrant workers in GCC countries

PurposeThis paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.Design/methodology/approachThis briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.FindingsA study of the impact of inclusive leadership among supervisors and employees in GCC countries showed the mediating role of employee psychological capital in the relationship between inclusive leadership and employee performance and also in the relationship between inclusive leadership and employee well-being. The moderating effect of supervisor family motivation in the relationship between inclusive leadership and employee performance was also significant.Originality/valueThe briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

The moderating role of employee participation in corporate volunteering: relationships at work, work meaningfulness and affective commitment

PurposeThis paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.Design/methodology/approachThis briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.FindingsParticipation in CV strengthens the effect that PSS and PRW have on employees' AC. The link between PSS and AC is positively mediated by PRW.Originality/valueThe briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Organizational resilience during COVID-19 pandemic: individual, group and organizational responses

PurposeThis paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.Design/methodology/approachThis briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.Findings25 first-order concepts and 8 second-order themes are categorized into 4 aggregate dimensions at different unit levels; organizational, leadership, operational and individual.Originality/valueThe briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Development and evaluation of an artificial intelligence-based workflow for the prioritization of patient portal messages.

Accelerating demand for patient messaging has impacted the practice of many providers. Messages are not recommended for urgent medical issues, but some do require rapid attention. This presents an opportunity for artificial intelligence (AI) methods to prioritize review of messages. Our study aimed to highlight some patient portal messages for prioritized review using a custom AI system integrated into the electronic health record (EHR). We developed a Bidirectional Encoder Representations from Transformers (BERT)-based large language model using 40132 patient-sent messages to identify patterns involving high acuity topics that warrant an immediate callback. The model was then implemented into 2 shared pools of patient messages managed by dozens of registered nurses. A primary outcome, such as the time before messages were read, was evaluated with a difference-in-difference methodology. Model validation on an expert-reviewed dataset (n = 7260) yielded very promising performance (C-statistic = 97%, average-precision = 72%). A binarized output (precision = 67%, sensitivity = 63%) was integrated into the EHR for 2 years. In a pre-post analysis (n = 396466), an improvement exceeding the trend was observed in the time high-scoring messages sit unread (21 minutes, 63 vs 42 for messages sent outside business hours). Our work shows great promise in improving care when AI is aligned with human workflow. Future work involves audience expansion, aiding users with suggested actions, and drafting responses. Many patients utilize patient portal messages, and while most messages are routine, a small fraction describe alarming symptoms. Our AI-based workflow shortens the turnaround time to get a trained clinician to review these messages to provide safer, higher-quality care.

The Effect of Bank Clerks' Human Service Quality on Customer Satisfaction: The Mediating Role of Rapport

Purpose: This study aims to investigate the impact of bank clerks' human service quality(HSQ) on customer sat-isfaction (CS), as well as the effect of rapport established between the service provider and the customer on satisfaction. Design/methodology/approach: This study conducted quantitative approach with a survey over five days (from April 7 to 11, 2023) by Macromill Embrain, a professional survey agency, among consumers who had recently visited a bank and had experience using face-to-face services. Findings: The three sub-factors of HSQ, namely professionalism, reliability, and interactivity, had a significant positive impact on the formation of rapport with customers. The sub-factors of rapport, namely enjoyable interaction (EI) and personal connection (PC), were also affected by HSQ. The rapport formed in this way had a significant positive effect on CS. Therefore, the quality of human service provided by bank clerks plays a crucial role in building rapport and ultimately leads to CS. Research limitations/implications: In the financial industry, building rapport between service providers and cus-tomers has a positive effect on trust. With the rise of internet-only banks, it is crucial to establish a rapport with customers to provide differentiated services that cannot be offered by internet-only banks due to their limited avail-ability and business hours. This will also help prevent customers from switching to internet-only banks. Originality/value: This study recognizes that although there are many online-only banks, there is still a customer base that favors traditional banks. The paper aims to explore, from both theoretical and practical perspectives, whether meeting the needs of these customers and providing human service quality and rapport in competition with online banks can address the fundamental issue of customer satisfaction. Therefore, this study seeks to empha-size the importance of HSQ in driving CS, explore the most efficient and effective ways for banks to manage this quality for the continuous acquisition of loyal new and existing customers.

Prioritizing mental health

PurposeThis paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.Design/methodology/approachThis briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.FindingsMental health in the workplace is becoming an important focus at a time when many industries and businesses are struggling to deal with the instability and fragility of the global economy.Originality/valueThe briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.