Digital transformation of public services in the context of modern information systems and technologies is a relevant area of research, which is due to the growing demands of society for the quality and speed of public services. In the digital economy, artificial intelligence, machine learning and big data processing technologies play an important role, which can significantly increase the efficiency of public administration. The purpose of the article is to study the possibilities and effectiveness of using intelligent technologies in reengineering business processes that accompany the digital transformation of the public administration sector. The scientific novelty of the study lies in the development of conceptual models that describe the methodology for integrating modern artificial intelligence methods into the digital environment of public services, as well as in the formation of practical recommendations for their implementation. In particular, the use of machine learning algorithms is proposed to predict the load on services, detect anomalies and optimize decision-making based on big data. The main conclusions of the study are confirmation that the integration of intelligent technologies provides a reduction in time costs, increased transparency, a decrease in the number of errors in the processes of providing public services, and also strengthens citizens' trust in state digital platforms. Special attention is paid to the issues of overcoming technical and organizational barriers that may arise during the implementation of the proposed solutions. The results obtained have practical significance for the further improvement of e-government and can be used by state authorities to optimize the processes of digital transformation of public services. Key words: Intelligent technologies, reengineering, digital transformation, artificial intelligence, machine learning, public services, big data.

The study aimed to explore the impact of business process re-engineering on the quality of institutional performance in its two dimensions (operational efficiency, customer satisfaction) in industrial companies in the Eastern Province in Dammam. The study relied on the descriptive analytical approach by applying a questionnaire to (120) employees of industrial companies in the Eastern Province in Dammam. The study concluded that industrial companies in the Eastern Province in Dammam enjoy a high level of application of business process re-engineering; as these companies provide modern technological tools to facilitate the exchange of information, simplify administrative procedures, and enhance the culture of teamwork. These companies also enjoy a high level of institutional performance quality, as the operational efficiency dimension achieved a very high level. It was found that companies work to define responsibilities for employees, improve the productivity of administrative employees through their reliance on technology, and reduce the time required to complete administrative tasks. It also enhances customer satisfaction to a very high degree by improving administrative procedures and meeting customer needs. The results of this study confirmed a statistically significant impact of administrative process reengineering on the quality of institutional performance (p > 0.05, B = 0.166), a statistically significant impact of business process reengineering on the operational efficiency dimension (p > 0.05, B = 0.176), and a statistically significant impact of business process reengineering on the customer satisfaction dimension (p > 0.05, B = 0.156) in industrial companies in the Eastern Province, Dammam. The study recommended the need to provide financial support from senior management to enhance the implementation of process reengineering, which supports the success of changes.

The protagonist of this case had worked in pest management for ten years alongside his brother. Together, they operated Urban Pest Management (UPM), a well-established pest control company in Pakistan with a diverse client base. The pest control industry in Pakistan had remained underdeveloped since its inception. There was no regulatory framework governing pest control procedures, and no government authority was responsible for ensuring standardized operating practices to protect public health and the environment. The case traced the development of UPM from 2013, when Ejaz joined the company after leaving his position at a multinational corporation. During this period, Ejaz encountered challenges related to brand development, restructuring industry practices and re-engineering business processes. A major concern for UPM was the risk of competitors replicating its knowledge and processes, which Ejaz addressed by introducing automation into the company’s operations. The case highlights the range of issues a medium-scale enterprise faces operating within an unregulated industry in a developing country.

In increasingly complex business developments, companies are required to optimize business processes to be more effective and efficient. In addition, customer complaints are important feedback for companies to carry out evaluations to maintain their reputation in the eyes of customers. This study takes a case study on PDAM Tirta Agung, which provides clean water services in Babat District. Referring to interviews and observations, it was found that the legacy system used in the new installation business process has been running for more than four years and is considered inefficient, and time-consuming. Complaints from customers regarding the length of the installation process show that there is a need for repairs. Therefore, the Business Process Reengineering (BPR) method is proposed as a solution to improve service quality. BPR aims to implement radical changes to business processes so that companies can improve speed, accuracy, and cost efficiency, in accordance with the theory put forward by Hammer & Champy.

Purpose The difficulty of medical waste management lies in data management. Digital technology can improve the digital management ability of medical waste, and data are the core. But what are the key data of medical waste itself and its business processes, such as generation, collection, classification, weighing, packaging, storage and transportation? How to integrate digital technology with business data to drive the digital management of hospital medical waste? These are the main research purposes. Design/methodology/approach Business Process Reengineering and Data-Driven Decision-Making are the theoretical method bases. The business process of medical waste recycling and classification was restructured and divided into four business links. The attribute characteristics of medical waste and the key data indicators of each business link were determined. Meanwhile, the composition of business data flow is analyzed, and how to deeply integrate Radio Frequency Identification (RFID), sensors and other digital technologies with data flow to optimize business process is discussed. Findings The improvement of the digital management level of medical waste, on the one hand, requires the use of RFID, sensors and other digital technologies to reconstruct business processes to achieve the automation and intelligence of recycling and classification. On the other hand, the key business data types and index characteristics need to be refined to form data sets and transform them into data assets to provide support for medical waste management decisions. Originality/value This study constructed a dual-driven mode of “Digital technology and Business data”, which provided technical application scenarios and theoretical methods for digital management of medical waste.

Unmanned aerial vehicle development entails highly interdisciplinary processes, often hampered by fragmented digital toolchains and siloed data. This paper addresses the critical need for an integrated unified information space across the unmanned aerial vehicle lifecycle. We present a review of modern platforms and standards that enable end-to-end data continuity – the “digital thread” – from initial requirements through design, manufacturing, and operations. The aim is to synthesize current approaches to achieving interoperability and an authoritative source of truth for unmanned aerial vehicle projects. Key objectives include mapping prevalent Model-Based Systems Engineering and Product Lifecycle Management platforms, comparing lifecycle standards (e.g., systems modeling language, Standard for the Exchange of Product Data, Open Services for Lifecycle Collaboration, Open platform communications unified architecture) across development phases, proposing an integration framework to connect heterogeneous tools, and identifying gaps in adoption. In terms of methods, a structured literature review was conducted using IEEE Xplore, Scopus, and engineering databases. Search strings targeted unmanned aerial vehicle tool integration, Model-Based Systems engineering and Product Lifecycle Management interoperability, and digital thread case studies. Inclusion criteria focused on publications and standards addressing cross-domain data integration; industry white papers and standards documentation were also analyzed. The results reveal a rich landscape of standards for requirements management, system architecture, product data exchange, simulation interoperability, and IoT-based operational feedback. We provide a comparative analysis (including tables) of these standards versus lifecycle stages, and of integration approaches (Application Programming Interfaces, service buses, Open Services for Lifecycle Collaboration links, industrial Internet of Things protocols) against factors like latency, scalability, and security. A conceptual integration blueprint is outlined, leveraging open standards to connect systems modeling language models, Computer-Aided Design/Product Lifecycle Management data, and real-time sensor information into a cohesive environment. Discussion highlights trade-offs such as proprietary Product Lifecycle Management suites versus openness, the maturity and portability of Model-Based Systems Engineering models (systems modeling language version 1.0 limitations and systems modeling language version 2.0 prospects), and cloud vs. on-premises deployment given aerospace security International Traffic in Arms Regulations constraints. Organizational readiness (business process reengineering, stakeholder buy-in) emerges as a key success factor. In conclusion, unifying the information space can dramatically improve unmanned aerial vehicle development efficiency, traceability, and innovation. However, realizing this vision requires not only technical solutions but also adoption of standards and cultural change in engineering practices. The paper’s synthesis provides practical insights and a roadmap for both researchers and practitioners aiming to implement a consistent digital thread for complex aerospace systems.

Commercial State owned enterprises (CSOEs) in Kenya have recently recorded poor performance forcing the government to constantly bail them through exchequer funding. This has continued to put pressure on the country’s fiscal landscape. To reverse the negative trend, the government implemented business process re-engineering measures. However, to the best of my knowledge, there is no empirical evidence that supported the initiative. This study therefore sought to investigate the effect of business process re-engineering on performance of state-owned enterprises in Kenya. Descriptive survey style of research design was adopted for the study using questionnaire to obtain primary data. Primary data was drawn from a census sample size of 48 Commercial state-owned enterprises where the unit of analysis included two employees from each CSOE comprising of one manager and one head of departments involved in the transformational strategy initiation and implementation for at least the last five years. Out of the 96 questionnaires administered, 81 responses were received reflecting 84.4% response rate. Using Ordinary Least Square, the findings revealed that implementation of business process re-engineering led to an increase performance of Commercial state-owned enterprise by a factor of 0.755. The study concludes that a continuous improvement aimed at redesigning business process reengineering is enough to enhance performance in the state owned enterprise. The study therefore recommends that the state should fully implement Business Processes re-engineering strategy as a means of improving their overall performance of Commercial State-owned Enterprises in Kenya. Keywords: Business Process Reengineering, State owned Enterprises, Performance, Kenya

Enterprise Resource Planning (ERP) systems have become increasingly important in the healthcare industry for streamlining operations and improving patient care. However, the successful implementation of these systems in healthcare settings remains a challenge. This study aimed to explore the factors contributing to the successful implementation of ERP systems in the Malaysian public healthcare sector from the end user's perspective. Based on a qualitative study, utilizing thematic analysis, semi-structured interviews were conducted with twelve healthcare professionals in the Klang Valley area. The study identified user involvement, top management commitment, business process reengineering, and user acceptance as crucial factors for successful ERP implementation. Conversely, user resistance, ineffective communication, lack of training and development, technical issues, and poor integration were highlighted as significant challenges. The findings emphasize the importance of end-user engagement, organizational support, and process alignment in ensuring the effective adoption of ERP systems in healthcare. A potential limitation of this study is the focus on end users' perspectives, which may not capture the views of other stakeholders, such as healthcare administrators or IT professionals.

The article examines the transformation of outsourcing in the digital economy, in particular its evolution from an operational delegation tool to a strategic resource for enterprise management. In the context of rapid digital transformation, the business environment requires companies to be highly adaptable, technologically flexible, and implement innovative models. Digital outsourcing, based on cloud technologies, artificial intelligence, big data, and automation, is becoming a key factor in optimizing business processes and accelerating the innovation cycle. The authors analyze modern scientific approaches and empirical studies that identify the main dynamic capabilities of service providers, stages of innovative development of outsourcing services, as well as models of automation and delegation in professional services. Particular attention is paid to the structural model of the evolution of outsourcing - from the operational to the strategic level, which includes the use of intelligent platforms and partnerships in creating added value. It is determined that digital outsourcing contributes to the reengineering of business processes, increasing the flexibility of enterprises, reducing technological risks and reducing the time to market for new products. At the same time, the main challenges of implementing digital outsourcing solutions are considered, in particular, the risks of loss of control, integration difficulties and data security issues. The author emphasizes the need for a comprehensive outsourcing management strategy, which includes legal support, a clear definition of the terms of cooperation and a monitoring system. Development prospects are associated with the intellectualization of processes, the introduction of cognitive technologies, the expansion of industry specialization and the formation of long-term partner ecosystems. The article also identifies the main areas of further research: the development of methods for assessing the effectiveness of strategic innovations in outsourcing, the adaptation of digital solutions for small and medium-sized enterprises, as well as an interdisciplinary approach to studying the impact of digitalization on sustainable development. Thus, the work summarizes the current state and prospects of digital outsourcing as a key factor in the competitiveness and strategic development of enterprises in the digital age.

This study aims to examine the effect of Business Process Reengineering (BPR) on business process knowledge and departmental performance, and to investigate the moderating effect of process knowledge. The research was conducted in UC's non-academic departments using a quantitative method grounded on Partial Least Squares (PLS). Data collection was from 66 participants, comprising heads of departments and section heads who had been exposed to IPE (Integrity, Professionalism, and Entrepreneurship) training and embodied a unifying entrepreneurial orientation. The results show that BPR has a positive and significant effect on departmental performance and enhances process understanding. However, process comprehension has a weaker effect on performance and does not mediate the BPR-performance association. These findings suggest that the efficiency of BPR in improving performance is better uncovered by good information systems and governance structures that rely on KPIs. Moreover, use of BPR in UC improves operating efficiency and institutional flexibility, i.e., responding and adapting quickly to external developments. Moreover, BPR is a tangible expression of the institution's entrepreneurial spirit of innovation and work process reengineering for increased value and durable competitive advantage. This supports one of UC's fundamental entrepreneurial university traits.

Business Process Reengineering based on Information Economics

Considering the unique characteristics of Ukrainian enterprises, their resource base, and industry differences, a scientifically based analysis of the advantages and disadvantages of each approach is required. Adaptive modeling of enterprise business processes facilitates the identification of relevant tools for post-war economic transformation. The purpose of the study is to conduct a comparative analysis of traditional and innovative approaches to modeling enterprise business processes as a reengineering tool in the context of post-war development. The article substantiates the differences between traditional and innovative models of business process reengineering, which are primarily determined by the level of flexibility, speed of transformation, and implementation costs. The strengths and weaknesses of structural-functional approaches, which are characterized by high costs and significant risks, are examined. These approaches remain effective in large enterprises with stable financing. It has also been proven that innovative models based on digital technologies, BPMN modeling, robotic process automation, and artificial intelligence provide greater adaptability and sustainability for businesses. In this regard, attention is focused on the fact that modern models can meet the needs of Ukrainian enterprises in the post-war period, when the speed of decision-making and risk minimization are critically important. It is determined that their application contributes to increasing the efficiency of management processes, restoring production potential, and forming new competitive advantages. It is summarized that the combination of innovative models with adaptive development strategies enables the creation of a foundation for sustainable enterprise growth in both post-war and post-crisis periods. Keywords: business process modeling, reengineering, innovation, digitalization, change, risk, efficiency, costs.

The article reveals the role of reengineering in increasing the efficiency of business processes of transport enterprises. Reengineering of business processes of transport enterprises is aimed at improving the enterprise management system and implementing innovative solutions to increase the efficiency of transport enterprises. The key elements of reengineering are: replacing outdated management approaches with modern models; assessing the risks associated with large-scale changes; focusing on meeting consumer needs; recognizing the importance of radical changes in work; abandoning traditional schemes and implementing flexible solutions; mobilizing the efforts of management and personnel to achieve set goals; stimulating team motivation; using a balanced scorecard to assess the effectiveness of innovations. It is determined that reengineering is significantly different from other forms of reforming the company's activities, such as restructuring or reorganization. It is found that the characteristic features of reengineering vary depending on the industry, the object of change, and the key goal that is sought to be achieved as a result of implementation. This is an integrated process aimed at optimizing internal operations, increasing efficiency and adapting to the specifics of the constantly changing market. It has been established that transport and logistics services in modern conditions are transformed into a single transport and logistics service that takes into account all aspects of freight transportation. It has been found that integration into the international community and global digitalization play a significant role in the development of transport and logistics services. The growth of the role of transport and forwarding activities in the international transport and logistics system has been established. As part of reengineering, the following areas of increasing the efficiency of business processes were proposed: the use of big data (Big Data), which allows you to simplify demand forecasting, optimize routes and reduce risks using forecast analytics; the use of cloud systems that provide the ability to manage transport in real time; connection to the Internet of Things (IoT), which allows you to receive information about the status of trucks, routes and their location.

The purpose of this study is to consider how business process reengineering (BPR) could lead to better operational performance, improved customer satisfaction, and fulfillment of Shariah standards. Researchers used quantitative analysis of measurements, as well as qualitative interviews with those affected, to gain insights into Key Performance Indicators (KPIs). A 3-year projection was made by conducting a simulation to determine how BPR implementation would impact the business. According to the results, every metric improved: processing times were shorter by 33.1%, there was a 27.14% increase in customer satisfaction, and the firm became 21.36% more Shariah compliant by year three. These gains were attributed to the integration of digital technologies, automation, and application of gamification and blockchain tools, which together improved customer engagement, operational transparency, and trust. The creation of the Islamic BPR Composite Index (IBCI) has enabled a comprehensive assessment of institutional performance across efficiency, compliance, digital integration, and responsiveness. It was confirmed that implementing BPR sustainably involves investing in technology, following Islamic principles, and managing changes. Accordingly, this study introduces a framework based on Shariah and technology in business process reengineering (BPR) for better service delivery and competitiveness.

This study applies Business Process Reengineering (BPR) combined with digital document management to improve the efficiency of public information dispute resolution at the Ministry of Religious Affairs in Batu City, Indonesia. It identifies key inefficiencies in manual workflows, such as document sorting, verification, and archiving, which slow service delivery and reduce accuracy. By redesigning processes to eliminate non-value-adding steps and integrating automation via a web-based dashboard for real-time monitoring, the study achieves significant operational improvements. Using ASME-standard process mapping and throughput efficiency testing—a rigorous quantitative approach rarely employed in public sector BPR evaluations—the research measures process performance objectively. Results show throughput efficiency increased from 37.32% to 69.43%, with substantial reductions in processing time, enhanced document accessibility, and strengthened information security. Automated workflows reduce human error and improve traceability in dispute handling. The novelty of this study lies in its methodological integration of engineering standards with public administration reform and its practical application of digital BPR in a complex, bureaucratic Indonesian government context. This provides robust empirical evidence on how digital transformation synergized with BPR can enhance transparency, responsiveness, and service quality in public dispute management. The findings offer valuable insights for governmental institutions aiming to modernize administrative procedures, improve accountability, and align operational performance with citizen expectations in the digital era.

The internship registration process at the Malang City Religious Court is still conducted manually, resulting in various administrative problems such as long processing times, risk of data input errors, and inefficient communication flows. These issues conflict with the principles of modern public service, which emphasize efficiency, transparency, and technology-based accessibility. This study aims to optimize the internship registration process by applying the Business Process Reengineering (BPR) approach, which involves fundamentally redesigning business processes to achieve significant improvements in performance. The approach is supported by ESIA (Eliminate, Simplify, Integrate, Automate), a technique focused on eliminating non-value-added activities, simplifying procedures, integrating fragmented processes, and implementing digital automation. This research employs a qualitative case study method involving field observations and in-depth interviews with administrative staff. The current workflow is modeled using Business Process Model and Notation (BPMN), and process performance is measured using throughput efficiency the ratio of value-added activity time to total process duration. The results reveal that the initial manual process, consisting of 38 activities with a total time of 209 minutes, was successfully transformed into a streamlined digital process with only 12 steps and a total duration of 168 seconds. Throughput efficiency increased significantly from 52.15% to 100%. In conclusion, the digitization of the internship registration process using BPR and ESIA has significantly enhanced administrative efficiency. This study contributes a replicable digital system model suitable for non-litigation public services in religious courts and enriches the BPR literature by introducing its application in public sector services rooted in religious legal institutions.

School libraries support the learning process by providing information sources that enrich students' insights. Bangselok 1 State Elementary School (SDN) library faces problems in its management system, which is still conventional, making it less efficient in data collection, borrowing, and returning books. This research aims to improve the efficiency of the school library book lending process by using Process Reengineering (BPR) and Business Process Modelling Notation (BPMN). The current process of borrowing books was inefficient, taking 16-22 minutes for borrowing and 12-18 minutes for returning books, with throughput efficiency ranging from 40% to 100%. The conventional method was identified as time-consuming and error-prone, leading to wastage of resources. A redesigned process was proposed, eliminating unnecessary steps and automating tasks, which reduced the total time, achieving a throughput efficiency of 100% in both scenarios. In addition, integrating an Android-based library management system is recommended to facilitate new processes, improve data accuracy, and enhance service quality. Implementing this system is expected to optimize library operations and support the school's educational goals by providing timely access to resources. This study shows that implementing BPR and BPMN can significantly improve library processes, benefitting educators and students at SDN Bangselok 1 and emphasizing the need to modernize library management practices.

In the increasingly globalized business, operational efficiency is a critical component for the success and longevity of company. The purpose of this study is to analyze the impact of Business Process Re-engineering (BPR) based on artificial intelligence (AI) on operational efficiency in company X. Through the use of descriptive analysis and literature review, this study investigates how integrating AI technology might help businesses reduce operational costs, increase productivity, and minimize losses. According to the study's findings, Company X may cut production costs by 20%, shorten production cycle times by 25%, and boost raw material usage efficiency by 15% by integrating AI into its BPR process. Additionally, by optimizing administrative procedures and managing energy more effectively, AI-based automation has been able to cut overhead expenses by 10%. However, its implementation also provides long-term benefits for environmental and operational sustainability, such a 15% reduction in carbon emissions. The study also identified key challenges, including resistance to change and the need for significant initial investment. With the right risk mitigation strategies, Company X successfully overcame these obstacles and demonstrated that the combination of BPR and AI not only improves operational efficiency but also creates significant added value for the company's sustainability. These findings provide strategic guidance for other companies looking to adopt similar technologies to enhance their competitiveness.

This study examines the factors influencing the adoption of enterprise resource planning (ERP) systems within Romanian organizations. The objective is to develop a comprehensive framework for ERP adoption decisions, thereby advancing the field of knowledge and offering managerial insights. To accomplish this research goal, a questionnaire is envisioned, employing various research hypotheses, and distributed to a representative sample. Quantitative econometric regression analysis is employed, considering potential factors such as user training and education, competitive pressures, user involvement and participation, decentralized ERP features, top management support, data quality, the quality of the ERP system, cost and budget considerations, and business process reengineering. Of the 12 factors analyzed, 9 were found to be relevant in terms of influence on the decision to adopt ERP systems, in the context of the Romanian market. The other three factors were found to be irrelevant, thus obtaining results partially different from other areas of the world. By validating the hypotheses and answering the research questions, this work addresses a research gap regarding the lack of a comprehensive understanding of the influencing factors that shape the adoption process of ERP systems in Romania.

The procurement sub-department at PT PAR, an Indonesian oil and gas company, faced significant operational inefficiencies, causing project delays and a 10% budget overrun. An analysis of its auction-based workflow revealed that the performance decrease was due to numerous non-value-added activities. This paper details a Business Process Reengineering (BPR) initiative aimed at enhancing service performance. Through modeling and simulation with Bizagi Modeler, and while adhering to company regulations, two critical activities were modified. This targeted redesign successfully increased the procurement success rate by 29% and reduced the maximum processing time by 8.3% working days. The study concludes by recommending the adoption of the new process, supported by four key actions: minimizing waste activities, realigning the organizational structure, integrating software, and establishing a new standard operating procedure (SOP).