Business Process Automation Research Articles

АНАЛІЗ ЗАРУБІЖНОГО ДОСВІДУ УПРАВЛІННЯ ЛОГІСТИЧНОЮ ДІЯЛЬНІСТЮ ПІДПРИЄМСТВ

The article identifies the need for changing the existing system of enterprises management. It has been established that intensification of competitive relations in the market of logistics services requires new approaches to logistic management. Modern tendencies to development of logistic activity of the leading countries of the world have been investigated. Using the data of the logistic efficiency index, the effectiveness of logistic management in different countries has been evaluated. The following indicators are taken into account: customs; infrastructure; international transportation; quality of logistics and competence; possibility of tracking cargoes; timeliness. It is noted that during 2014-2018 Germany was the leader. Sweden was in the second place (according to the results of 2018). Belgium took the third place. There have been no significant changes in the top ten countries in logistics efficiency index for the past five years. Founded on the analysis of world groundwork, the basic principles of logistic management have been determined. At the same time, special attention is paid to the introduction of the latest information technologies and infrastructural innovations. The study of the experience of the countries included in the top ten according to the logistics efficiency index revealed the tendency to increase the range in the segment of logistic services, improve their technological quality and focus on their complexity. Based on the study of foreign experience in logistic management of companies, practices that are of interest for further adaptation in domestic enterprises have been identified. Namely: automation of business processes in related chains; application of managerial decision-making system based on continuous planning; increase in the range in the segment of logistic services, improvement of their technological quality and emphasis on their complexity; introduction of modern digital technologies; development of logistic infrastructure; introduction of modern quality control systems; development of transport and logistics centers.

Industry 4.0 Implementation Options in Railway Transport

Digitalization and innovative technologies are becoming indispensable tools for the expected and desired transformation of the supply chain. They allow you to optimize capacity, strengthen performance, improve quality while ensuring the flexibility of the whole chain. The digital transformation of processes and the implementation of new technologies collectively referred to as Industry 4.0 do not have to be exclusively deployed by the "all or nothing" system. Modularity of intelligent logistics solutions designed according to the principles of cyber-physical systems allows for a gradual transformation of the entire chain. The Transport Sector of the European Union is an important element in building the whole market. The main task of freight transport is the movement of goods from supplier to customer. The digital transformation of enterprises and also the automation of production are built by norm and necessity. It is not only about product expansion, but above all about the sustainability of all processes. This is a really urgent requirement in transport. The fastest way to increase work efficiency is to automate existing processes using state-of-the-art job optimization and management technologies. Automating data exchange processes is an effective way to streamline communication and promote the smooth running of individual operations within the supply chain. Digitalization and automation of business processes helps to facilitate the work of employees and, above all, positively influences the company’s results.

ДЕТЕРМІНАНТИ ЗМІН ТА РОЗВИТКУ В УПРАВЛІННІ БІЗНЕС-ПРОЦЕСАМИ В ЕЛЕКТРОННІЙ КОМЕРЦІЇ

Dynamic changes in the world economy, technologies, needs and expectations of consumers force modern enterprises to constantly improve the ways of organization and tools of business process management in the field of e-commerce. It is important for the improvement of the theory, methodology, and practice of management to identify the main trends in the transformation of e-commerce management tools, problems and prospects for their use, and the characteristics of business processes in this area. At the same time, the analysis of the existing scientific heritage revealed insufficient coverage of the business process management specification in e-commerce under the influence of current trends in economic, technological, and social development as a whole. With this in mind, an attempt has been made to identify the basic characteristics and define the main trends in the transformation of business process management in e-commerce within the context of current business trends. The study reveals that influenced by certain trends, constraints, and new opportunities, modern businesses are increasingly turning their attention to the potential of e-commerce as a highly profitable and dynamic area. As a result, the improvement of business process management in this area is in demand and should become a way for modern companies to build and maintain a competitive advantage at the organizational and management level. The analyzed business trends influence the functioning of economic e-commerce entities, along with the specific characteristics of the current period of e-commerce development highlighted by the author. They allow us to present the relationship between the dynamics and specifics of the development in the past, present, and its potential in the future. These characteristics were considered when shaping directions for change of business process management in e-commerce due to the influence of current business trends. The article identifies the following determinants of change and development in e-commerce business processes: improving relationships with suppliers based on business process automation; systematically increase the effectiveness of interaction with customers; dissemination of integration of artificial intelligence; improvement of procedures for monitoring and analysis.

Digital technologies in business

Methods. The work uses research the following methods: dialectical – when clarifying changes in entrepreneurial activity under the influence of digitalization; systemic and structural analysis – when identifying approaches to the formation of a strategy for introducing digital technologies into entrepreneurial activity. Results. The paper investigates the role of digital technologies in business and determines that they reflect the process of creating new chains in the business process and creating opportunities; traditional (classical) enterprises cannot offer their products to consumers. It has been substantiated that digital technologies contribute to the transformation of business and organizational activities, business-processes and models, as well as form new components of competencies to use the positive effect of changes in entrepreneurial activity. Systematization of the components of business transformation processes (digital technologies in business, human factor, digital technology strategy) made it possible to demonstrate the complexity of digital business processes and highlight the problems of introducing digital technologies in an enterprise (technological innovation, customer behavior and requirements, innovations and inventions, ecosystems). It has been substantiated that the efficiency of using digital technologies in an enterprise depends on its communication with the consumer of products, on the analysis of competitors, data processing and stable internal communication. The paper explores approaches to the using of digital technology strategy in business - establishing a clear vision of digitalization and digital innovation, the perception of digital culture in an enterprise, calculating key performance indicators, automating business processes, adopting the concept of artificial intelligence and forming a data analysis department. Novelty. A strategy for the introduction of digital technologies into entrepreneurial activity has been formed, which makes it possible to harmonize information, data, processes, technologies, and the human factor. Practical value. The conclusions and results of the study can be used in the formation of a management system at enterprises and in the process of professional training of enterprise employees.

Використання програмного забезпечення Sitniks CRM у дрібному товарному бізнесі

The article is aimed at defining the feasibility of using the Sitniks CRM software for small commodity businesses, examining its compliance with the standard and the main competitive advantages among such products. Analyzing and generaling the scientific works of many scholars, the positive impact of high-quality information provision on the activities of the enterprise is proved. However, despite the obvious benefit of using automation systems, a bigger share of Ukrainian entrepreneurs do not use CRM systems (Customer Relationship Management systems) either due to lack of awareness or unsuccessful implementation experience. The article uses comparative and matrix analyses. A comparative analysis of competitors shows that the researched CRM system stands out among others with a high level of flexibility and personalization, which is the main advantage of this software. During the SWOT analysis, the factors influencing the development of the company were worked out in detail. It is found that the main drawback of this software is a relatively long implementation period, and its capabilities and threats are, accordingly, scaling and increasing competitors in a niche. It is concluded that the Sitniks CRM system is not just a system for simplifying and automating business processes, but a platform that has sufficiently powerful functionality due to customization, integration, tracking capabilities and ease of use. The implementation of this software will lead the company to increase productivity, allowing to effectively plan and control, as well as establish strong relationships with customers.

«Розумні фабрики» як перспективний напрям цифровізації підприємств

The work examines the role, problems and prospects of a «smart factory» in the conditions of digitalization of enterprises, taking into account imbalance of the business environment. It is defined that in modern conditions, most enterprises focus on automating business processes and increasing efficiency, and only a minority of them transforms the business model, which is grounded on an insufficient level of maturity for drastic changes. It is substantiated that the so-called «smart factory» is a promising direction for the development of digitalization of enterprises, taking into account the imbalance of the business environment. It is noted that the «smart factory» is an environment wherein machines and equipment can improve processes through automation and self-isolation. At the same time, they are aimed at mass production of articles, while maintaining a maximum production flexibility. These requirements are ensured due to the high level of automation and robotization of the enterprise. Automated control systems for technological and business processes are also widely used due to their consistency at each stage of interaction. The study of the content of the concept of «smart factory» allowed to determine and systematize its functions (planning, logistics, supply chain, product development), advantages (accessibility, optimization, proactivity, flexibility), segmentation, problem groups (personnel, technologies, business process). It is specified that the development and implementation of «smart factories», despite the advantages of the latter, can be difficult and risky. Enterprises that have succeeded with the introduction of «smart factories» can increase production and value by reducing production costs, improving quality and flexibility, as well as reducing the time for the market entrance.

ПЕРЕВАГИ ВПРОВАДЖЕННЯ SMART-СТРАТЕГІЙ ШТУЧНОГО ІНТЕЛЕКТУ ДЛЯ ПРИЧОРНОМОРСЬКОГО РЕГІОНУ

The article analyzes the impact of national strategies of artificial intelligence on the development of society and economy in the leading countries of the world. The main tasks for the implementation of the Concept of Artificial Intelligence in Ukraine for the period 2020–2030 are given. The concepts of “artificial intelligence” and the main tasks and benefits of implementing Smart strategies in the field of artificial intelligence of the Black Sea region are defined. It is substantiated that more and more countries and companies in the world use the strategies of artificial intelligence and innovation of the Smart-industry as one of the key technologies of today. The authors of the study insist that today it is extremely necessary to focus the attention of the Black Sea region to the use of elements of IT data and innovative technologies of artificial intelligence. It is argued that the Black Sea region can benefit from the introduction of new Smart Strategies for Artificial Intelligence. Algorithms based on artificial intelligence, globalization of digital transformation of the future, rapid changes in the present cause the need to move from traditional management of economic policy to innovation-Smart-creative. Global elements of innovative Smart strategies of artificial intelligence of developed countries affect the modernization of the economic and socio-cultural state of another part of the world. Artificial intelligence is the key to smart change for the future, and to qualitative analysis of large amounts of data that cannot be processed by human. Developing a strategy for artificial intelligence, digitalization, the smart industry and the neural network is an attempt to solve today’s problems and help make the future of the world more perfect and inclusive. Improve the quality of life, make it more comfortable and bright, automate business processes, and make them more intelligent. Using new artificial intelligence strategies and elements of innovative Smart technologies, you can get many benefits using high quality data and knowledge. Therefore, today it is extremely necessary to pay attention to artificial intelligence, to the emergence of new Smart strategies, focusing on innovations that create greater social value.

ЦИФРОВИЗАЦИЯ БИЗНЕС-ПРОЦЕССОВ СЕЛЬСКОХОЗЯЙСТВЕННОГО ПРЕДПРИЯТИЯ

The shortage of working capital, the imbalance of the implemented measures of state support, the disparity in prices, the aggressive policy of intermediaries, market instabi- lity make it impossible for the effective functio- ning and devel-opment of an agricultural enterprise without automating business processes, introducing digital technologies (digital services, products using big data, un-manned aerial vehic- les, etc.) into his production activities. However, as prac-tice shows, today many agricultural producers still carry out a formal update of the state and structure of the technical base of a business unit, which does not imply a comprehensive application of intelligent solutions. If the enterprise nevertheless takes place the implantation of information and communication technologies into real agricultural production, then this process, as a rule, bears a spontaneous and intuitive nature. Often, information systems are in-stalled that are combinations of disparate programs and software systems that are very poorly integrated with each other. Meanwhile, digital transformation is not effective without detailed strategic planning and the development of a digital business model of an economic entity. Based on the study of va- rious approaches to the interpretation of the term 'digital business model', the au-thor's definition is synthesized in the article. The authors also consider tradi-tional and conceptual approaches to building a model of information moderni- zation of an agricultural enterprise based on digital transformation. A process digital business model of the dairy industry of an agricultural enterprise is proposed, spectacularly reflecting the complex system of its elements at all stages of production and management. As a result of the implementation of the developed business model, a typical agricultural enterprise is transformed into an advanced unit operating on the basis of building end-to-end digital processes, using digital interaction tools and creating a digital infrastructure.

Employment and Stability due to Innovations: a Look at Russia

Abstract The high rates of the scientific and technical process have made significant adjustments to the methods for assessing the country’s GDP, labor productivity, and the number of the economically active population. Industry 4.0 has fundamentally changed the structure of the labor market and employment of the population in all countries, presenting new requirements for employers and employees. The use of self-driving vehicles, robots, automation of most business processes in various sectors of the national economy significantly increases labor productivity, ensures GDP growth, and reduces employment. Industry 4.0 makes available new, digital formats for continuous professional development, making it possible to adapt educational content to personnel and enterprise management quickly. A mathematical model was developed to predict the significant indicators of the economy and the labor market. It is a linear equation system that, given the initial conditions, provides the formation of various forecast scenarios. The results of computational experiments on calculating labor productivity, changes in the number of employees and earnings, as well as the number of the economically active population of the Russian Federation in 2021-2035, are presented. The calculations were carried out for three main combinations: a) changes in GDP; b) changes in labor productivity c) changes in numbers. The research’s information base is the state statistical sources and forecasts both in general and individual enterprises.

The use of different notations of design of business processes of trade enterprise is for planning of his activity

The article presents the procedure for further improvement of the functioning of a domestic trade enterprise to ensure its competitiveness and sustainability, which is associated with the processes of adjustment, regulation, reorganization and improvement of business processes. The possibility of increasing of efficiency of planning of functioning of trade enterprise is on the basis of design of business processes, that allows evident to represent all processes and stages of activity and management, set existent problems, define resources, regulations, tasks and desirable results. It is well-proven that construction and use of models of business processes in different notations it is aimed at the increase of efficiency of planning of functioning of trade enterprise, as these models allow evidently to represent all processes and stages of activity and management, set existent problems as «critical points» of process, to define resources, regulations, tasks and results. For determination of the state of functioning of basic business processes of enterprise for the evident image of processes and stages of works is built diagram basic to the business process in the system of design of business processes – «Bizagi. Modeler», that is sent to the design, implementation, automation and analysis of business processes in the module of Modeler in notation of BPMN, where the sequence of executions and events is designed. The diagram of actions of the main business process of the trading enterprise in the standard of modeling of business processes – «Bizagi. Modeler» allowed establishing a list of business process operations and a list of documents with their characteristics. Offered model in notation of IDEF0 basic to the business process foresees the construction of business-function or work (presented on diagrams as rectangles) and data and objects (represented as pointers that link inter se works), here to the mechanism of management belong: personnel; capital assets and technical equipment. In the article possibilities of introduction of modern tool of improvement of business processes are investigational the realization of commodity in the conditions of domestic trade enterprise, considered directions of improvement of efficiency of functioning of basic business processes of enterprise; expediency of introduction of control system by business processes is select and well-proven on the basis of their regulation and design for providing of efficiency of work of shop. For this purpose, the tool of the strategic planning of platform is select and applied business is a design of «ARIS Express», removes the basic stages of the strategic planning of development of trade enterprise. In the article the result of decoupling is presented to the business process of the strategic planning on the basis of results of functional design of standard of IDEF0 of process of planning of activity, allows as good as possible to describe, to regulate the business processes of activity of base enterprise.

Социальные вызовы цифровой экономики: Россия в глобальном контексте

The subject of the research is the challenges of the digital economy for the employment sector in Russia. The need to reduce costs in the face of a deteriorating situation in the global economy is a factor in accelerating the digital transformation of employment in the country. The transformation is carried out through the automation of the main business processes, as well as through the development of platform employment formats. Specific features of the process of digital transformation of employment form the shape of the development of the Russian labor market in the post- Soviet period. Its main factor was the country’s entry into the global system of division of labor, which led to the formation of the modern structure of employment. The economy of Russia, recognized as raw material, turned out to be “commercial” in terms of employment, since it was this industry that created the bulk of jobs during that period. The commerce sector, which had high growth potential in the early 1990s in Russia, provided jobs for all those labor resources that were released from the industry. However, at the moment this source has been exhausted. Digitalization threatens the most labor-intensive sectors of the Russian economy. Commerce turns out to be the first industry to undergo automation and digitalization of jobs. At the same time, the most massive professions (accountants, bank employees, HR specialists, salesmen, cashiers, couriers, security guards, secretaries, packers, call center workers, drivers) are under the threat of “disappearance”, while new ones in demand by the market are more likely “unique” and they are mostly associated with robotization, digitalization and biotechnology. The unmet demand for these professions is a reflection of the complexities of training highly qualified interdisciplinary specialists and not a physical shortage of labor resources, and this is a serious challenge for the vocational education system. The study aims to gain a deeper understanding of the processes taking place in the social and labor sphere in Russia, to create a conceptual basis for the development of a socio-economic policy of the state that adequately responds to the challenges of the digitalization of the economy. Acknowledgements. The article was prepared within the project “Post-crisis world order: challenges and technologies, competition and cooperation” supported by the grant from Ministry of Science and Higher Education of the Russian Federation program for research projects in priority areas of scientific and technological development (Agreement № 075-15-2020-783).

Accounting and analytical support of management decisions in the short term

Market economy with its inherent characteristics makes high requirements for analytical support of possible management decisions, which are focused primarily on the ability to continue the business in the long term on the basis of the efficiency of activity. In the system of information support of business, the most important role is played by a system of accounting with its components: financial, managerial, operational accounting, which logically follows from its informational function, and the functional purpose – the possibility of making management decisions. To achieve efficiency, the enterprise needs to have information about both financial and non-financial indicators, which can serve as key performance indicators. The role of information provision in society is increasing in the context of digitalization, which is based on digital technology that is developing exponentially. The digital economy involves the maximum automation of business processes and their analysis to the level of digitalization, which allows determining the real need of the enterprise to configure specific processes to use an electronic format. The study notes that the basic concept of accounting – going concern – lies at the origins of the study of accounting and the analytical potential of possible management decisions. Among the criteria for assessing the possibility of functioning in compliance with the principle of going concern, the indicators of solvency should be highlighted. The study reveals that in recent years, Ukrainian enterprises have been characterized by a negative value of working capital, which is a consequence of unprofitable activities. The negative value of working capital in addition to the potential insolvency indicates that part of non-current assets is covered by short-term liabilities, which is extremely unacceptable. This situation imposes a real threat to the continuation of the business due to the inability to meet its obligations in full and on time. The organization of managerial analysis, planning, and internal audit based on the cross-cutting integration of managerial accounting data can be one of the ways to improve the efficiency of current operations. With a fairly limited amount of information, the degree of influence of factors on the financial result, the cost per 1 UAH of production, and profitability, etc. are determined by conducting a multi-factor analysis.

ЦИФРОВА ТРАНСФОРМАЦІЯ В АКАДЕМІЧНИХ УСТАНОВАХ: ЕЛЕКТРОННИЙ ДОКУМЕНТООБІГ НА ОСНОВІ LOW-CODE-ТЕХНОЛОГІЙ

A significant increase in information flows in modern educational organizations, an increase in the dynamics of development of higher educational institutions requires the introduction and more effective use of information and telecommunication technologies both in the educational process and in the management activities of higher educational institutions. In essence, we are talking about the digital transformation of the activities of academic institutions. Digital transformation is designed to optimize all business processes for healers and, in particular, workflow processes, which will reduce the number of documents created, reduce the time it takes to find documentary information necessary for employees’ activities, and increase the effectiveness of control of management decisions. These issues take on particular weight in the context of distance learning during a pandemic. The article deals with the issues of modeling business processes of electronic document management for the selection, coordination and approval of topics and scientific supervisors in the framework of the design of a diploma/course in higher education institutions during online training. The practical implementation of these business processes and the corresponding document flow is carried out on the basis of low-code technology. As a tool for implementing the software, it is proposed to use the low-code Microsoft Power Platform, which includes the following modules: 1) Power Apps – for quick creation of mobile applications and portals; 2) Power Automate – module of automation of business processes and routine tasks; 3) Power BI – allows you to collect, process and visualize data from hundreds of data sources; 4) Power Virtual Agent – designed to create chatbots. All of these modules are part of the cloud platform Microsoft 365.

ЕФЕКТИВНІСТЬ СИСТЕМИ УПРАВЛІННЯ РОЗПОДІЛОМ ТА ЗБУТОМ ПРОДУКЦІЇ ТОРГОВЕЛЬНОГО ПІДПРИЄМСТВА

The theoretical substantiation of the distribution and sales management system of a trade enterprise is carried out in the article. The role of distribution and sales policy of the enterprise in realization of the purposes and tasks of business activity is shown. Sales activities of enterprises occupy a leading place in the management system. It has a goal subordinated to the management of strategic development of the enterprise, aimed at forming a system of support, taking into account industry characteristics, internal and external problems. The use of scientifically approaches to the management of sales activities of industrial enterprises will allow managers to make effective decisions. Sales is an integral part of marketing activities of the enterprise, which consists of a holistic process of bringing products to the final consumer through the use of marketing measures to study the needs, formation and stimulation of demand for products to meet consumer needs and make a profit. The organization of sales management system of a trade enterprise, which provides for the development, planning, coordination, organization and control of relevant measures and key indicators of efficiency and scale of product promotion in order to establish long-term relationships with business partners in a strategic partnership. The problems of sales management and distribution of a commercial enterprise are studied. The efficiency of the distribution and sales system is analyzed and practical ways to solve the research and production problem, which is to develop recommendations for the management of the distribution system and sales policy of the organization, the development of practical recommendations for its improvement. The directions of improvement of the system of distribution and sale of products are substantiated. In order to increase payment discipline in settlements with counterparties to improve sales activities in the direction of sales through a single-level (and multilevel) distribution channel, it is recommended to identify key aspects to be specified in supply and sale agreements. To improve the implementation of the strategy of management of distribution and sales of products, it is proposed to reorganize the scheme of implementation of logistics processes in the enterprise. To increase the financial efficiency of sales activities, it is proposed to introduce an optimal CRM-system for automation of business processes and interaction with customers in the direction of sales through the zero distribution channel.

ОСОБЛИВОСТІ ВИКОРИСТАННЯ ПРИЙОМІВ БІЗНЕС-АНАЛІТИКИ В АДМІНІСТРАТИВНОМУ МЕНЕДЖМЕНТІ ПІД ЧАС ПАНДЕМІЇ COVID-19

The current state of motor transport enterprises, which is characterized by negative dynamics of development in all sectors of the transport sector, is studied. The research of scientific works determined the direction of the article and the object of research was business processes in administrative management. That is, it is impossible not to agree with the authors to solve the crisis of modern enterprises. It should be noted that all of them are solved through the mechanisms of the administrative management system. Therefore, it became necessary to form conceptual features of the use of business analyst in administrative management during the Covid pandemic 19. Modern approaches to administrative management are considered, providing reliable administrative management of the motor transport enterprise. Management of business processes in motor transport enterprises of business provides their constant improvement and optimization therefore the most important tools of process management are approaches and methods of improvement of business processes managed by administrative management systems. The researched approaches are aimed at identifying duplication of functions, bottlenecks, cost centers, quality of individual operations, missing information, the possibility of automation and quality management. The main directions and software products for automation of business processes in the system of administrative management are established. It is proved that the holistic application of approaches and elements of business analyst in the administrative management of the enterprise will lead to great chances of maintaining the competitiveness of motor transport enterprises and ways out of the post-crisis crisis. The measures of administrative management concerning improvement of activity of the motor transport enterprises are offered. Therefore, in order for trucking companies to develop and differ from their competitors in the level of services provided and the level of comfort, in the critical conditions of the COVID-19 pandemic it is necessary to radically change the methods of administrative management, ie reengineer business processes.

УДОСКОНАЛЕННЯ УПРАВЛІННЯ РОЗПОДІЛОМ ТА ЗБУТОМ ПРОДУКЦІЇ ТОРГОВЕЛЬНОГО ПІДПРИЄМСТВА З ВИКОРИСТАННЯМ ЦИФРОВИХ ТЕХНОЛОГІЙ

The article substantiates the need to create and improve an effective management system for distribution and sales of a trade enterprise. The efficiency of distribution and sales policy of a trade enterprise is shown. The main shortcomings and problems are analyzed. In the logistics system of the enterprise there is a significant amount of unproductive losses. In particular, the company has a long period of inventory turnover and low turnover, a significant amount of time is lost in the delivery of goods to the consumer, which requires significant financial investment in inventory storage. The peculiarities of the scientifically substantiated concept of lean production are investigated. Its application for further development of the sales management system of the trade enterprise is recommended. The essence of lean production is to eliminate actions that take time but do not create value, as well as to create conditions during which other actions that create value are integrated into the ongoing logistics process. A set of measures is proposed, which provide for the reorganization of the scheme of logistics processes at the enterprise to optimize business processes between structural units and eliminate resource losses in the logistics chain. The main conditions for building a system of economic distribution in the studied enterprise are formulated. In particular, it is necessary to determine what shapes the value of goods for customers, and increase it. It is necessary to determine all the necessary actions in the chain of work with the consumer and eliminate the loss of time and money. Restructure all stages of work so that they represent continuous business processes. The introduction of CRM-system for automation of business processes and interaction with clients is substantiated. The market research of CRM-systems is carried out and the optimal CRMsystem for the considered enterprise is determined. Carrying out an analysis of the feasibility of the proposed solutions, the project risk assessment is provided. The most probable and dangerous risks for the project are shown, in particular: difficulty with mastering the software by the personnel of the organization, lack of experience of employees for project implementation, lack of expected result from CRM-system implementation, resistance to changes. Conclusions are made on the prospects of implementing a CRM-system to improve the management system of distribution and sales of a trading company.

GPROFIT: A Tool to Assist the Automatic Extraction of Business Knowledge From Legacy Information Systems

Business digitization is a crucial strategy for business growth in the 21st century. Its benefits include improving business process automation, customer satisfaction, productivity, decision-making, turnover, and adaptation to market changes. However, digitization is not a trivial task. As a major paradigm and mindset shift, it involves a lot of effort within an organization and therefore requires commitment from employees and managers. This is especially critical in companies whose business processes are mostly reliant on legacy information systems (LIS), which are usually specialized and based on technological architectures that could be considered obsolete. The replacement of these systems by more recent, process-oriented technologies, the building up of employees' know-how and the continued use of outdated documentation are difficult, expensive tasks that hinder the initiation of continuous improvement processes in companies. This paper proposes techniques for finding and extracting process models from legacy databases. Specifically, it ( i) lays the theoretical foundations of a model-driven framework for systematically extracting business process models (conform to standard BPMN notation) from LIS considering process time perspective, and (ii) proposes a technological tool called gPROFIT, which uses machine learning techniques to support that theoretical framework, facilitate its use in real environments and extract the business knowledge embedded in such legacy systems. The paper also presents proofs-of-concept showing how our proposal has been validated in several legacy systems.

Risk management considerations for artificial intelligence business applications

The number of projects and the amount of investment into artificial intelligence (AI) based business process automation is increasing that is also due to research advancements in corresponding fields. To utilise its true power, business organisations shall identify and treat risks arising from AI, that must be reduced to an acceptable level to maintain fraud-free business operation in alignment with external legislative requirements. If risks are not assessed, then AI might cause greater headache resulting in expensive implementation without business benefit. The objective of the paper is to analyse the nature of risk elements that AI can bring to the life of corporations and the countermeasures that shall be implemented by analysing general IT risk assessment processes and the stages of intelligent system development. The article also examines frameworks for AI risk management approaching risks associated with intelligent decision making by providing guidelines of required business processes to be implemented.

Utilizing AI tools for business process automation in modern private educational institutions

Utilizing AI tools for business process automation in modern private educational institutions

Criteria Evaluation of the Results of the Implementation of the Business Process Automation System

Approaches and methods of qualitative and quantitative analysis of business processes are analyzed, their advantages and disadvantages at application in an estimation of business processes of the enterprises and the organizations of various spheres of activity are defined. A method for determining the economic efficiency of the implementation of an automated design system, as well as indicators and criteria for assessing the economic efficiency of the implementation of an information system in the reengineering of business processes. The main examples of quantitative indicators are considered, in particular: process indicators, product (service) indicators and consumer and stakeholder satisfaction indicators. In the course of the research, recommendations were developed for the creation of a generalized system of indicators for assessing the business processes of enterprises and organizations, regardless of their field of activity.