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- Research Article
- 10.1108/jhti-01-2025-0102
- Aug 8, 2025
- Journal of Hospitality and Tourism Insights
- Rebecca Gordon + 2 more
Purpose The purpose of this study was to understand the factors that attract and deter restaurants and customers from entering into a relationship with third-party food delivery apps; another goal was to determine a framework for food delivery service that can benefit all stakeholders, including the end consumer. Design/methodology/approach Using a grounded theory approach, 16 semi-structured interviews were conducted with restaurant operators and customers in Canada to determine these factors. Findings Restaurants and customers are attracted to food delivery apps because of the convenient network they provide and the ability to either earn or save money. The food delivery app business model is threatened by the high costs to participate. Restaurants and consumers found the financial terms confusing and service quality low. Practical implications Food delivery app companies need to ensure that all stakeholders are benefiting from using food delivery apps to keep them committed long-term. Food delivery app companies are recommended to keep their rates transparent and fair and develop better packaging and technology to improve the food and service quality. Restaurant operators should collaborate to negotiate lower commission fees. Originality/value This is the first known qualitative study that combines the viewpoints of restaurant operators and customers as an insider perspective. As a result, it provides an understanding of the difficulties each stakeholder group faces in the food delivery app ecosystem and provides a suggested framework for food delivery app ecosystems to be viable long-term.
- Research Article
- 10.61132/ijems.v2i1.428
- Jan 9, 2025
- International Journal of Economics and Management Sciences
- Roosdiono Roosdiono + 1 more
Finpay Link, developed by PT Finnet Indonesia, is a unique URL generated by the Finpay Payment Gateway system to facilitate payment transactions via email, SMS, or messaging apps like WhatsApp. Designed to simplify transactions for MSMEs, it aims to contribute significantly to the company’s revenue through increased business transactions. However, since its launch in 2019, Finpay Link has not met the expected revenue targets, prompting the need for new innovations based on the existing product. Given the high adoption of WhatsApp in Indonesia, with 90.9% of social media users active on the platform, this study explores the design and development of a WhatsApp-based application using the design thinking approach. Aimed at MSMEs, this application is intended to drive business transactions and revenue. This qualitative case study employs observation and in-depth interviews for data collection. The study results include the design of new features like payment processing and transaction history tracking. Prototype testing using the System Usability Score (SUS) yielded an 89.5 score, indicating high usability. Positive feedback from users confirmed the value of the payment and transaction tracking innovations. Despite time limitations, this research provides a foundation for future enhancements and can serve as a reference for applying design thinking in business app development.
- Research Article
1
- 10.3844/jcssp.2024.1504.1509
- Nov 1, 2024
- Journal of Computer Science
- Devi Yurisca Bernanda + 4 more
Data-Driven Requirement Engineering (DDRE) marks a departure from conventional methods, embracing dynamic, user-centric strategies with the help of machine learning and artificial intelligence. As software systems grow more intricate and demand adaptability, a continuous software engineering approach becomes crucial. However, this shift poses challenges in handling data inconsistencies during the elicitation process, leading to software development shortcomings. This study tackles these challenges by utilizing innovative techniques like Natural Language Processing (NLP) for elicitation, web scraping for feedback collection from platforms like the Google Play Store, and transformer models for sentiment analysis and classification. By collecting data from user-generated feedback and ensuring compatibility, the research aims to streamline requirements gathering. In summary, this research highlights the significance of data-driven approaches in meeting evolving stakeholder needs and organizational objectives priority in functional and non-functional requirement engineering, fostering more effective and accurate requirement engineering practices.
- Research Article
- 10.18374/jibe-24-1.4
- Oct 1, 2024
- Journal of International Business and Economics
- Sewon O + 1 more
With the widespread development of no-code, low-code business software in industry, business and accounting courses can benefit from incorporating some of these software modules.This paper presents how to utilize low-code business apps and software in accounting courses in partnership with the industry leaders.As corporations are eager to help in educating and motivating students, educators are encouraged to incorporate these software in accounting courses at various levels.
- Research Article
6
- 10.1109/tse.2024.3414672
- Jul 1, 2024
- IEEE Transactions on Software Engineering
- Shengcheng Yu + 5 more
The importance of mobile application (app) quality assurance is increasing with the rapid development of the mobile Internet. Automated test generation approaches, as a dominant direction of app quality assurance, follow specific models or strategies, targeting at optimizing the code coverage. Such approaches lead to a huge gap between testing execution and app business logic. Test scripts developed by human testers consider business logic by focusing on testing scenarios. Due to the GUI-intensive feature of mobile apps, human testers always understand app GUI to organize test scripts for scenarios. This inspires us to utilize domain knowledge from app GUI understanding for scenario-based test generation. In this paper, we propose a novel approach, SCENTEST, for scenario-based mobile app testing with event knowledge graph (EKG) via GUI image understanding. SCENTEST tries to start automated testing by imitating human practices and integrating domain knowledge into scenario-based mobile app testing, realizing fully automated testing on target testing scenarios for the first time. SCENTEST extracts four kinds of entities and five kinds of corresponding relationships from crowdsourced test reports, where the test events and app GUI information are presented, and constructs the EKGs for specific scenarios. Then, SCENTEST conducts test generation for specific scenarios on different apps with the guidance of EKG with the combination consideration of app current state and testing context. We conduct an evaluation on SCENTEST on different aspects. The results show that the test generation of SCENTEST on the basis of EKG is effective, and SCENTEST reveals 150+ distinct real-world bugs in specific scenarios compared with representative baselines.
- Research Article
- 10.47065/jpm.v4i3.1627
- Jan 31, 2024
- JPM: Jurnal Pengabdian Masyarakat
- Eko Setia Budi + 8 more
UMKM Tajur Halang Makmur is a social organization as a forum and means of developing every member of society who grows and develops on the basis of awareness and social responsibility from and for the community in the region, especially those engaged in medium and small businesses. Meanwhile, the membership of Jakarta MSMEs, hereinafter referred to as PKK Mothers, is every member of the community. Tajur Halang Makmur UKM Cooperative, Founded on 03 September 2019, address Ruko Ning's Residence Jalan Raya Kalisuren, Kalisuren Village, Tajurhalang District, Bogor Regency, Deed of establishment of the cooperative "UKM Tajurhalang Makmur" Number: 04,- Date: 03 September 2019. UKM Cooperative Tajurhalang Makmur operates in the Multi Business sector. The problem is limited understanding of social media management which has not been optimized within the MSME management environment. The use of social media is still manual for sales information. Therefore, Nusa Mandiri University carries out Community Service in the form of training and utilizing Whats App Business technology in developing product sales. With this training, PKK mothers can help manage and provide information data with training in implementing digital product sales. The output that will be achieved from this socialization in the form of community service is publication in local print or electronic mass media
- Research Article
2
- 10.1108/imds-02-2023-0074
- Dec 19, 2023
- Industrial Management & Data Systems
- Md Rokonuzzaman + 4 more
PurposeHoping to increase the productivity of their employees, firms provide and expect their employees to use approved mobile apps. However, despite an intuitive appeal, the relationship between information technology usage and productivity is still seen as paradoxical. This study examines the relationship between employees' experience and engagement with business mobile apps provided by employers and its effects on employee work productivity.Design/methodology/approachData from respondents who use employer-provided business apps were used to test the hypotheses. Measurement-corrected latent scores extracted from the PLS measurement evaluation were used in regression-centric assessment using PROCESS.FindingsResults indicate that employee-users’ experience-based attributions of the business app, i.e. customization, performance quality and compatibility, have positive effects on productivity mediated by participation intensity. Further, work type (retail vs non-retail) and the depth of the employee user’s experience moderate experience-based attributions' indirect effects on productivity.Originality/valueUnlike previous studies delving into this topic, this study focuses solely on the mediation and moderation effects for hypothesis testing. Specifically, this study investigates effects conditional on work type (retail vs non-retail), which the authors believe has significant implications for retailing. These findings have interesting implications for both future research and managers.
- Research Article
- 10.32877/eb.v6i1.734
- Aug 10, 2023
- eCo-Buss
- Golan Hasan + 4 more
Sustem of the developing technological advances for various business sectors, namely Micro, Small and Medium Enterprises (MSMEs) its call CRM. MSMEs keep up with technological developments by innovating in order to survive and reinforce the long-term relationships that are fostered between businesses and customers. The aim is to help MSMEs automate sales, marketing, and increase customer attention by providing services through social media to support MSME services better in business development, with the topic of how to build customer relationship management (CRM) in the UMKM Bola Ubi Batam City business. The results that Bolaubi Batam UMKM in building Batam City Customer Relationship Management (CRM) uses 3 stages, namely acquire, enhance, and retain. The CRM system that has been implemented is good and is very suitable for Bolaubi's MSME business in utilizing technology through social media, namely whats app business, Instagram, web, Facebook, web, and grabfood, gofood and shoopee food applications used as a form of business interaction tool and operational system support currently running between UMKM Bolaubi and customers and reaching more new customers. This application is made according to customer needs, so that customers increase with better service, long-term relationships are maintained with customers, it is also a solution in the ease of transactions, information and communication with UKMK Bola Ubi.
- Research Article
1
- 10.36378/jtos.v6i1.3127
- Jun 22, 2023
- JURNAL TEKNOLOGI DAN OPEN SOURCE
- Eva Yumami + 3 more
An virtually infinite number of connected information and communication technology (ICT) resources can be found using a method known as cloud computing. Customers can use these resources on-demand over a network in the form of a public IP because both infrastructure and applications are fully owned and managed by third parties.To enhance staff performance and services in the context of transactions made by parties engaged in the buying and selling industry, a computer-based system is required, particularly for cashiers who handle customer payment transactions. There are still a lot of cashier programs available today that can only be accessed via a device linked to the same network or over the local network.In order to facilitate transactions and enable remote control, this research makes use of cloud computing technology that employs Infrastructure as a Service (IaaS) offerings. IaaS is a service that "rents" out fundamental information technology resources, such as storage space, computing power, memory, operating systems, network capacity, and others, so that customers can use them to execute their applications.Azure gives developers access to tools like Visual Studio and the ability to construct applications in a variety of languages, including.NET, Java, and Node.js. Because businesses don't have to worry about the expense of server equipment, implementing cloud computing can make it simpler for them to manage their business apps and finances. The ability for store administrators to use this program remotely (online) may then be aided or made simpler by this IaaS solution.
- Research Article
1
- 10.55041/isjem00405
- Apr 22, 2023
- International Scientific Journal of Engineering and Management
- Swetha S + 1 more
Odoo is a Belgian suite of business operation software tools including, for illustration, CRM,e- commerce, billing, account, manufacturing, storehouse, design operation, and force operation. Odoo experience which took place in Belgium in October 2022, Fabien Pinckaers blazoned that moving forward Odoo will make all operations available for free in the enterprise edition, making Odoo an unequaled suite of 70 integrated business apps. The Community interpretation is libre software, certified under the GNU LGPLv3. The Enterprise interpretation has personal redundant features and services. The source law for the frame and core ERP modules is curated by the Belgium- grounded OdooS.A. Odoo is available for both on- demesne and ready- to- use SaaS surroundings. The source law for the OpenObject frame and the core ERP modules are handed by Belgium- grounded OdooS.A. OdooS.A( formerly OpenERPS.A) has released the core software as open source.( 4) Since the V9.0 release, the company has transitioned to an open- core model, which provides subscription- grounded personal enterprise software and pall- hosted software as a service, in addition to the open- source interpretation. In 2013, the not- for- profit Odoo Community Association was formed to promote the wide use of Odoo and to support the cooperative development of Odoo features.( 5)
- Research Article
2
- 10.29196/jubpas.v31i1.4532
- Apr 3, 2023
- JOURNAL OF UNIVERSITY OF BABYLON for Pure and Applied Sciences
- Yamamh Alaa + 2 more
Background:
 Currently, there are approximately 4.95 billion people who use the Internet. This massive audience desires internet shopping, information exchange, social networking, and other activities that have grown dramatically in recent years. Therefore, it creates the need for greater confidentiality and privacy. In recent days, fraud via the Internet has been one of the key impediments to the dissemination of the use of business apps. Therefore, the three important security concerns actually occur daily in our world of transparent fashion, more accurately: identity, authentication, and authorization. Identification is a procedure that permits the recognition of an entity, which may be a person, a computer, or another asset such as a software programmer.
 Materials and Methods:
 In security systems, authentication and authorization are two complementary procedures for deciding who may access the information resources across a network. Many solutions have been presented in the literature. To get more performance on the authentication algorithmic, researchers used parallelism to increase the throughput of their algorithms. On the one hand, various approaches have been employed to enhance the security of cryptographic systems, including increasing the number of rounds, utilizing substitution tables, and integrating other security primitives for encryption and message authentication.
 Results:
 Recent studies on parallel message authentication and hashing algorithms have demonstrated that GPUs outperform other parallel platforms in terms of performance.
 Conclusion:
 This work presents a parallel implementation of message authentication techniques on several platforms. It is studying and demonstrating works which discuss authentication, hashing, and their implementation on a parallel platform as a main objective.
- Research Article
- 10.1088/1742-6596/2401/1/012082
- Dec 1, 2022
- Journal of Physics: Conference Series
- Bin Xu + 4 more
With the rapid development of smart power terminals equipped with embedded operating systems, business APPs have emerged rapidly along with them. Since various business APPs have excessive access to system resources, this will lead to the waste of system resources, and at the same time, the system security is not guaranteed. Therefore, in this paper, based on the context-aware program access control hardware resource framework, an auxiliary tool is designed to control the access of business APPs with excessive authority. The auxiliary tool trains the model through the steps of training sample collection, sample data processing, feature extraction, parameter selection, and model training. By conducting simulation experiments, the results show that by using the auxiliary tool proposed in this paper, the device can well identify the business APPs with excessive privileges and reduce the abuse of related resources with a small load, which has almost negligible impact on the users’ usage.
- Research Article
9
- 10.1177/03098168221131687
- Nov 3, 2022
- Capital & Class
- Francisco Fernández-Trujillo Moares + 1 more
The food delivery app business has grown in recent years, with an increasing number of customers and workers on these platforms. Food delivery apps are also an iconic example of the increasing precarity of working conditions. Delivery app workers have mobilised to demand greater stability and regulation, with one of their main demands being to switch from their current status as self-employed workers to being employees of these companies. However, in Spain, those who want to remain self-employed have also mobilised, demanding better wages and improved conditions from the platforms. In this article, we focus on the mobilisation of delivery workers in Spain, exploring the characteristics of the main actors involved and the evolution and current situation of the conflict.
- Research Article
9
- 10.22159/ijap.2022.v14ti.19
- Jul 28, 2022
- International Journal of Applied Pharmaceutics
- Shabnam Sayyad + 2 more
Lots of women all over the globe are affected by thinning hair, and the number of females suffering from the disease is growing per year. Another important component in the development of thinning hair is genetics. One of the most important goals is to make a clinical condition. For example, in the area of medicine, categorization is critical since one of the primary goals of the doctor is to determine whether or not a patient suffers from an illness. Alopecia areata is a kind of chronic illness that causes baldness in the affected region. AA may cause baldness for a variety of causes thus, testing may be essential to confirm if it is the source of the loss of hair. Machine learning approaches have shown promise in a variety of fields, including dermatology, and may be useful in identifying alopecia areata for better prediction and diagnosis. Proper detection of an illness is also influenced by the fluctuating character of illness signs. Deep learning algorithms for identifying hair loss levels in males using facial pictures in this research. In this situation, a special training database, including face photos with varying degrees of baldness, has been generated. Furthermore, despite the limited accessibility of hairs in such images, a matching approach for mechanically categorizing face images to design categorization tables of male baldness from the medical field is provided. The outcomes of the experiments demonstrate the potential and efficiency for medical, security, and business apps. Related work in machine learning for hair illness categorization has also been addressed. The main objective of this study to analyze several machine learning and deep learning strategies for the identification of alopecia as well as in humans, as well as to determine the accuracy of extracting features methodologies.
- Research Article
5
- 10.31506/jog.v7i1.14127
- Apr 20, 2022
- Journal of Governance
- Ray Ferza + 4 more
The COVID 19 Pandemic exposed digitalization as a fundamental aspect to revive the local economy. Fortunately, Indonesia has already shifted towards a 100 Smart City for their Municipalities since 2017 . Yogyakarta as one of the best SC, has suffered the impact of pandemic. In the need to explore the phenomenon of how an SC should be implemented within the circumstances , it will be relevant to describe a gap analysis on (1) Yogyakarta SC Project through the dimensions of SG and SE and (2) Strategic Solutions. This paper employed a gap analysis through a qualitative study and it uncovered gaps of the SC project such as central government intervention, sectoral quality of digitalization, and intergovernmental sync. The strategy to eclipse the Cohen SC Wheel are the followings: reinforcing the regulatory capacity, improving the app business process and features, and intensify the formal cooperation, be it inter-governmentally or between public-private.
- Research Article
34
- 10.3390/su14084417
- Apr 7, 2022
- Sustainability
- Nick Drydakis
The lack of awareness of digital services and outcomes is a concern in business environments since small firms need to improve their digital competencies. The present exploratory study investigated whether business apps training was associated with entrepreneurs’ and firms’ digital advancements. The business apps training was offered to migrant entrepreneurs running small firms in Athens (Greece) over three months, with data collected before and after the training. The analysis revealed that business apps training was positively associated with entrepreneurs’ attitudes toward technology, willingness to change (relating to technology/skills/operations), and internet/digital skills, as well as an increased use of business apps. Moreover, the training was positively associated with firms’ digital competencies related to communication, networking, social media, customer relationship management, payments, accounting and finance, and project management operations. Furthermore, business apps training was positively associated with migrant entrepreneurs’ integration into Greek society. Given the increased number of migrants in Europe, factors that positively impact their entrepreneurship and integration merit consideration. The study provides researchers with a systematic method for evaluating the association between business app training and entrepreneurs’ and firms’ digital advancements.
- Research Article
9
- 10.2139/ssrn.4114777
- Jan 1, 2022
- SSRN Electronic Journal
- Nick Drydakis
Improving Entrepreneurs' Digital Skills and Firms' Digital Competencies Through Business Apps Training: A Study of Small Firms
- Research Article
- 10.26265/polynoe-696
- Jul 13, 2021
- University of West Attica
- Γεωργία Κόλλια + 1 more
In today's business environment the utilization of Information and Communications Technologies such as the use of mobile devices constitute a vital part for the users with the purpose to retrieve information and also as a vehicle for entertainment purposes. At the same time, mobile devices such as smartphones are used as a practical tool to the daily concerns of the users, aiming to meet informational needs and support decision-making processes. As a result, there is a large increment to the development and promotion of the mobile applications with different capabilities each one, aiming to come up with the needs of users, both for information and for entertainment purposes. Our thesis entitled “Mobile Applications for Cultural Heritage Organizations. Optimization of their Awareness based on the Users Behavioural Analytics”, investigates the cultural heritage industry and the related applications that have been developed, launched and offered to app users and interest parties through app stores. More specifically, the study collects and examines as a research sample of more than 170 apps that have been launched by museums, galleries, or tour guides. The aim is to understand the app business strategy that has been developed and followed for increasing installations, and thus, greater popularity and awareness as an app. The study is divided into 4 sections. In the first section, a literature review takes place in order to understand the best strategies and practices proposed by the related scientific community and the use of apps for informational or entertaining purposes. On the second section, the research methodology is developed. The research questions are unfolded, and the data collection process is described extensively. Moreover, the analytical methods that are followed are described in a detailed manner. The third section the results of the study are presented based on graphs, tables and figures. In the last one section, a discussion is taking place regarding the methodology that was followed up and the practical contribution of the results. Lastly, some future research directions and suggestions are presented for future research within the realm of cultural heritage organizations and apps utilization for greater awareness of their services and content. Our work presents worthy points of innovation as there is no other previous research of collecting data from applications in the cultural heritage sector directly from the app stores such as Google Play. In this way, the business apps strategy of the related organizations is examined, in terms of the utilization of the information and communication tools to expand their awareness, consideration and visibility on the digital world. At the same time, the thesis, constitutes a promising steppingstone for further research involvement by the relevant scientific community over the use of the app analytics and their utilization for more installations and therefore broadening the awareness of the cultural heritage organizations.
- Research Article
- 10.31673/2518-7678.2021.014350
- Jan 1, 2021
- Scientific Notes of the State University of Telecommunications
- P O Marinesko
This article provides a brief definition of Odoо ERP-system (Enterprise Resource Planning), talks about commonly used modules, informs about the type of software distribution. Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution when combined. Also it demonstrates the operation of modules such as: "Contacts", "Sales" in the form of a "black box", business process presentation and class diagram. Particular attention is paid to the CRM (customer relationships management) system module, the logic of its use is presented in the form of a business process. CRM, the customer relationship management in Odoo allows you to manage the complete customer leads, opportunities and common clients. It includes overview the ongoing processes, upcoming activities and also the previous month performance. Also, track all the leads from different resources and convert them into opportunities. The main provisions of the module are considered to ensure the effective implementation of the work plan in companies, transparent display of the amount of work performed and saving working time.
- Research Article
- 10.46745/ilma.ijsse.2021.02.01.04
- Jan 1, 2021
- ILMA Journal of Social Sciences & Economics
- Abubakar Javaid
The growth in the mobile food delivery ordering apps considers an innovative channel for the restaurants. The growth in mobile communication has remarkable reason attribute to the online to offline (O2O) business. Mobile phone applications adopt this opportunity to restaurants and food delivery services. It’s an alternative way to increase the sale revenue and conveniently receiving the products and services for the consumer. This study was design to explore the five quality attributes that’s are associate with the online food delivery apps convenience, design, price, trustworthiness and various food choices, check their impact on user perceived value and attitude towards food delivery apps. A result shows the most important quality attributes for the online food delivery app business is trustworthiness. Additionally, the results found that gender placed important quality attributes price and various food choices. For the female design trustworthiness and convenience are the important quality attributes. The sample size is 309 and the data were collected fro ASAD TAHIR m the students through the online Google survey. Managerial implementation limitations, recommendations and future research are provided.