Branch Managers Research Articles

Employee Training and Public Service Delivery of Huduma Centres in Kenya

The study examined whether Huduma centres are a success in eliminating corruption, petty bureaucracy and inefficiency in delivery of services in the public sector. The study sought to establish influence of employee training on public service delivery of Huduma centres in Kenya, and mediating variable of government policies. The study was anchored on servqual model, human capital theory and the new public model. Descriptive research design was used. The target population included branch managers, section supervisors and public customers of all the 52 Huduma centres in Kenya. Multi-stage probability sampling was used. A sample of 46 branch managers and 314 section supervisors were included using simple random sampling method. A total of 360 public customers were sampled using purposeful sampling. The study employed primary and secondary data. Primary data was obtained through self-administered questionnaires. Validity and reliability were determined through use of a pilot study. Secondary data was obtained from reviewing relevant literature and government statistics. Data analysis was done using both descriptive statistics and inferential statistics. Descriptive analysis measured and assessed numerical values of variables such as the mean and standard deviation. Cronbach’s alpha measured reliability. Inferential data analysis involved correlation coefficient (r) and multiple linear regression analysis. Study results showed a positive significant low linear association between employee training and public service delivery (PSD). There was a moderate linear association of the mediating relationship between government policies and PSD at 99% confidence level. Hypothesis results show that employee training has significance influence on PSD. Findings also show that, a unit increase in employee training leads to a unit increase in PSD. This shows that employee training practices motivate employees to work more hard. Moreso, government policies have a mediating relationship between employees’ training and PSD. The study recommends the government to re-evaluate policies. Moreso, there should be proper implementation and use of human resource practices in Huduma centres so as to increase efficiency in the delivery of public service. Public organisations are urged to use guidelines provided by the strategy for human resources in the public sector, in order to avoid every ministry, from using its own regulations, norms and standards. Further research is recommended on more human resource practices in the public service.

Organisational Culture and Public Service Delivery of Huduma Centres in Kenya

In Kenya, Huduma centres was established as a result of inefficient public service delivery, which led to corruption and was both time consuming and costly. The study assessed the impact of organizational culture on Hudumacenters' public service delivery, as well as the mediating effect of government policies on public service delivery. The research was based on the concept of competing values framework. The study employed a descriptive research design. The target population was branch managers of the 52 Huduma centres, 1456 supervisors and 1456 public customers from the government ministries offering public services in Huduma centre branches. Multi-stage probability sampling was used. Both primary and secondary data was used. Primary data used self-administered questionnaires and Secondary data from reviewing relevant literature and government statistics. Pilot study measured validity and Cronbach’s alpha measured reliability. Inferential data analysis was used and it involved correlation coefficient (r) and linear regression analysis, which looked for the strength and degree of relationship between the variables. The findings revealed a positive significant low linear relationship between public service delivery and organizational culture, and there was positive significant moderate linear mediating relationship between government policies and public service delivery. Therefore, organizational culture is significant but does not influence public service delivery in Hudumacentres. Furthermore government policies don’t have any mediating effect between organizational culture and public service delivery. Based on the findings, the study recommends organizational culture to be reviewed often for any changes, in order to ensure continuous improvement and sustainability in the work practices. The culture of accountability and transparency on leadership and open communication should be reevaluated to check if there are any deficiencies. On employee commitment, the respect of law and observance of public service values should also be followed up to find out if indeed they are being applied in the public service. Unity of direction should also be revised and ensure that ministries don’t have their own regulations, norms and standards. More so, decentralization of roles from the centres should be well coordinated. Further study of human resource practices in the public sector is recommended.

Customers, control, and the performance of Islamic banks

Research aim: This study explores the relationship between customer fairness and trust building and the performance of bank branches. Design/Methodology/Approach: Methodologically, this relationship is first explored with no mediating variable using bivariate correlation analysis as a precursor to a more sophisticated path analysis where this relationship is hypothesized to be mediated by control systems. The data for these analyses are subjective assessments elicited from a survey of branch managers working in two different Islamic banks in Malaysia. Research Findings: Overall, the results suggest that customer trust building is an important determinant of performance relative to expectations, both directly and indirectly through the use of control systems. However, there is less support for a significant association between customer fairness building and performance. Theoretical contribution/Originality: Given the impressive growth in the size and popularity of Islamic banking around the world, it is an increasingly pertinent domain for academic research. This study has sought to contribute to this literature from the perspective of organizational dynamics and organizational performance as perceived by branch managers. It also contributes to Simons’ levers of control framework by operationalizing its belief system lever using values (i.e., trust and fairness building). Practitioner/Policy implication: Bank management both at corporate and business (operating) levels may benefit from the findings in implementing strategy and developing value-based competitive advantage in a form of trust and fairness. Limitation/Implication: The lack of support for customer building results may provide opportunity for further research into this. It would have been interesting to elicit views from a wider range of bank personnel (i.e., regular employees as well as branch managers). Whilst on the other hand it may have been beneficial to utilize more objective measurements, particularly with respect to performance.

Pelatihan Penerapan Gizi Seimbang Pada Masa Pandemi Covid-19

The covid-19 pandemic (corona virus disease 2019) causes a decrease in the body's immune system. One of the things that can increase a toddler's immune system is eating a balanced nutritious diet. The purpose of the training on the application of balanced nutrition is to increase knowledge and skills about balanced nutrition. Balanced nutrition is necessary to promote a good immune system. The implementation method is in the form of training with lecture methods, discussions, and the practice of applying balanced nutrition to the management of the Nasyiatul Aisyiyah Rawalo Branch Manager. The result is an increase in knowledge by 60% and an increase in skills in the application of balanced nutrition by 85%.

Marketing Strategy of SD Muhammadiyah 1 Sedati

An interesting phenomenon occurs in the implementation of education, especially when new students are accepted. People seem to have understood which schools are appropriate to send their sons/daughter to, for them the criteria for schools that have a good image are schools that succeed in satisfying educational service users (users). The research was conducted at SD Muhammadiyah 1 Sedati which in fact includes a newly established school that is able to compete with other schools in the surrounding environment. The focus of this research is; 1). What is the marketing strategy at SD Muhammadiyah 1 Sedati, 2). What are the strengths of SD Muhammadiyah 1 Sedati as a new educational institution to market educational institutions. This research includes qualitative research. The results of this study are: (1). Education services at SD Muhammadiyah 1 Sedati prioritize efforts to fulfill customer expectations and satisfaction, (2). Marketing Strategy in improving the image of the school. However, an effective strategy at SD Muhammadiyah 1 Sedati is to build an image of service satisfaction through word of mouth and by using the power of the Muhammadiyah Sedati Branch Manager (3). The impact of the marketing strategy and its implications for imaging at SD Muhammadiyah 1 Sedati are as follows; a). High customer loyalty of education service users (public understanding). b). Public confidence is getting stronger (public confidence), c). The existence of community support (public support), d). Establishing effective cooperation between schools and parents (public corporation)

The impact of information asymmetry on risk Management and Governance in Moroccan participating banks

Over the past decades, Islamic finance has experienced an impressive progression worldwide, with an annual increase of 20% globally. Given their particular profile, these institutions are facing different challenges in terms of risk management, in a complex governance system for the benefit of Moroccan participating banks. In this study, we investigate the following question: What is the effect of information asymmetry on risk management in participating banks? The data used in this study are collected from an exploratory qualitative survey in the participating banking sector. We conducted eight distributed semi-structured interviews. The interviewees were regional branch managers, all from the conventional system. Data were collected and recorded between 2018 and 2020. We find that the information distribution process is centralized. On the other hand, the interviewees are less perceptive with corporate governance, this is strongly due to the lack of assimilation and understanding of its mechanisms. Finally, each bank adopts its own compensation system to manage the performance of its staff.

Rapid Assessment of COVID-19 Screening Program for Travelers in Iran: A Qualitative Study.

Coronavirus disease 2019 (COVID-19) screening stations set up by Iranian Red Crescent Society have been available for 17 d with the aim of identifying and treating people with coronavirus, reducing road trips, and sensitizing people to the problem. This study aims to investigate the challenges of the procedure. A qualitative study was used to find the challenges of the COVID-19 screening centers. Volunteers, branch managers, and headquarter managers of the Iranian Red Crescent Society participated in this study applying snowball sampling. Data were collected by means of in-depth semi-structured telephone interviews in April 2020 after completion of the fever screening plan. All interviews were recorded and transcribed verbatim, always with prior permission of interviewees. The interviews with 20 participants in the plan indicated 6 relevant challenges, including logistics, lack of planning, lack of coordination, legal challenges, mental health, and ethical challenges. The results indicated that, although establishing fever detection centers in Iran was a rapid response to COVID-19, it had significant flaws in the structure and adversely affected volunteers' and staff's health and financial resources. Therefore, well-structured protocols are required for similar responses in the future.

Training and Simulation "Pemulasaran Jenazah Covid-19"

Covid 19 has an impact on all lines of life, one of which is the social impact due to the curing of corpses, namely public fear, this is due to a lack of understanding of how to handle the corpse. Therefore, it is necessary to carry out socialization activities and training for cadaveric care. The purpose of this community service is to carry out socialization and training on the burial of corpses at the Trucuk Muhammadiyah Branch Manager, Klaten Regency. This community service activity method uses "Participatory Training" which is a training that prioritizes participation in the form of Socialization and Training activities related to the relocation of corpses. The activity was carried out at the AR Facrudin Building for the Trucuk Muhammadiyah Branch Manager for one day on July 26, 2020. The participants of this activity were 42 people consisting of representatives of the Muhammadiyah Branch Leadership (PCM) Trucuk, Aisiyah, PKU Assembly, NA, IPM, Muhammadiyah Youth and Institutions Disaster Management (LPB). The training resource persons consisted of elements from health institutions, religious leaders and epidemiologists. The training participants gained knowledge of the management of corpses, starting from the time the body was washed, the installation of the shroud, performing the funeral prayer, the autopsy process, to the delivery and burial of the corpse. This training also formed an agreement to create a Trucuk Branch Muhammadiyah Health Volunteer Team under LPB who is ready to help provide socialization, enlightenment and calm the community in handling the relocation of Covid 19 corpses according to health protocols. In conclusion, the implementation of socialization and training of corpse relocation can run well and smoothly. The formation of the Muhammadiyah Trucuk Health volunteer, the training participants are expected to be able to help handle the bodies of covid 19 according to health protocols correctly in their surrounding environment.

Gamification Model as a Business Strategy for MSMEs in Indonesia

Gamification is a game design in a non-game context that can be applied to the Micro, Small, and Medium Enterprises (MSMEs) business. This study aims to see how the role of gamification can be a model in MSMEs business activities and performance. The sample is 13 of 34 MSMEs business managed by students at the Provincial level in Indonesia who are student representatives at the Branch Leaders, Branch Managers, and Regional Leaders in a hierarchical structure. First, the root of the problem is viewed from secondary data through theoretical studies (literature reviews, reports, and reputable media data) and observations of empirical aspects (observation and interviews). In the next stage, the data is processed using the Nvivo 12 application with coding similarity analysis. Then the results of the study are used as a reference and conclusions through the data obtained. Based on the analysis results, the study agenda was prepared to answer the challenge of demographic bonuses and the middle-income trap on the contribution of MSMEs in facing changes in the economic order in the new normal era. The implication is to become a business model for MSMEs in overcoming human capital problems by encouraging creative and innovative attitudes and traits. Furthermore, the application of gamification as a business strategy shows an interconnected and supportive soul as a solution with an impact on behavior change, motivation, and psychological effects of entrepreneurship. Thus, users, such as managers, employees, dan customers, to be involved in the selling process through gamification.

Strategi Pemasaran Produk Pepsodent dalam Meningkatkan Volume Penjualan PT. Unilever Tbk. Area Bandar Lampung

Pepsodent toothpaste products attract consumers from the physical side and benefits so that consumers get information from Pepsodent toothpaste products for consideration in purchasing decisions. Therefore, companies need to study and know consumer or community responses to Pepsodent toothpaste, factors that can fulfill consumer desires and how far the position of this product is in the minds of consumers.This study analyzes how the marketing strategy of Pepsodent toothpaste products in increasing the sales volume of PT. Unilever Tbk. Bandar Lampung area. The purpose of this study is to find out what strategies can be done to increase the sales volume of PT. Unilever Tbk. Bandar Lampung area with a descriptive-qualitative research method, the key informant in this study was a branch manager of PT. Unilever Tbk. Bandar Lampung area, agent and marketing of Pepsodent products PT. Unilever Tbk. Bandar Lampung area, while the informants in this study were regular consumers of Pepsodent Toothpaste products in Bandar Lampung. Keywords: marketing strategy, sales volume, product

Service Quality Strategy Challenges for Managers and Frontline Employees in the South African Post Office in the North West Province

This paper addresses the possible factors that hamper service quality strategy implementation by managers and frontline employees and thus hindering consumer satisfaction with the South Africa Post Office (SAPO) in the North West province of South Africa. This study was grounded on the contingency theory which emphasises the need for management, managers and frontline employees to utilise various methods for resolving problems that may obstruct strategy implementation. This study adopted a qualitative research approach with semi-structured interviews to obtain data from selected participants. Data was collected from three post office branch managers, one area manager and ten frontline employees, making a total of fourteen participants and the data were analysed using Atlas-ti (Version 8.1). The results obtained indicate that post offices struggle to implement their specific strategies due to factors such as vision barrier, management barrier, resource barrier, issues with organisational leadership and commitment, lack of proper implementation of plans, inability to communicate effectively as a challenge to strategy implementation, technological barriers as a challenge to strategy implementation and culture, environment, and change management. The study recommends that post offices should allocate adequate resource and funding during the implementation process and deploy skilled personnel to improve strategy implementation. It is further recommended that managers consider strategy implementation as a priority, as well as the need to include frontline employees as part of strategic planning. Effective collaboration with management, managers and frontline employees, high leadership commitment, improved technological advancement and considering the environmental factors will improve high service quality. All this is in an endeavour to facilitate strategy implementation to accomplish reasonable service delivery to all postal consumers in South Africa.

Designing a performance dashboard as a monitoring tool at PT Sun Star Motor MT Haryono Semarang: data approach

Information Management of the performance measurement of PT Sun Star Motor MT Haryono Semarang currently still provides less valuable information. This study aims to design a performance dashboard as a tool for monitoring company performance at PT Sun Star Motor MT Haryono Semarang so that information about company performance can be more valuable, especially for leaders. This research was conducted by taking into account the needs of users based on the company’s KPI. This research method refers to Hariyati’s “Dashboard Development Methodology.” This research phase is identifying needs and reviewing dashboard information. The design produced three performance dashboards: Main Dashboard, Service Division Dashboard, and the Unit Division Dashboard. The first dashboard presents performance information of PT Sun Star Motor MT Haryono Semarang as a whole, those who use the dashboard are the branch and acc manager. The second dashboard presents performance information from PT Sun Star Motor MT Haryono Semarang and the party that has access is the service manager. The third dashboard contains company performance information for unit divisions; the user is the supervisor. The dashboard information that has been designed is then reviewed by the user based on the company’s KPI and user needs.

Unbanked to banked: reintermediation role of banks in e-government services for financial inclusion in an Indian context

PurposeThe purpose of this study is twofold: first, to develop a framework to implement electronic delivery systems for connecting federal government with rural citizens using banking infrastructure as a reintermediation platform; and second, to understand the challenges faced by banks in reintermediation for financial inclusion (FI).Design/methodology/approachThis exploratory research adopts case study method to gain insights of the challenges faced by banks in e-government services for FI. In-depth structured interviews are conducted with key respondents: branch managers heading banks in rural areas.FindingsPreliminary results based on in-depth interviews with branch managers of banks suggest that banks leverage facilitators called Bank Mitras (BM) (friends from bank as per the local language) to disseminate services offered by the banks to rural customers at each village. However, a key challenge faced by banks is the increased dependency on bank employees to complete the process of e-government transactions by the beneficiaries because of trust factor.Research limitations/implicationsThis exploratory research builds on the case study approach using in-depth interviews with the branch managers of five banks as key respondents to develop the preliminary research framework for FI.Practical implicationsPolicymakers can design banking systems to enhance transparency by implementing technologies and decentralizing routine transactions to citizens by enhancing the role of facilitators (BM).Social implicationsFI aims to reach out and empower citizens with banking facilities for disbursing e-government services. This process needs to be refined for the rural population of India to understand and better use the e-government services and schemes.Originality/valueInsights from in-depth interviews with key respondents of the banks were collated and augmented with literature to enhance the rigor of the exploratory research.

The Effects of Branch Manager’s Characteristics on Micro-Lending Quality: Evidence from a Commercial Bank in Iran

Based on financial literature, when information asymmetry is present, the agency problem can affect the bank’s lending. In this regard, the contract between the bank and bank’s agents (who are involved in lending process) and monetary incentives are very crucial. Furthermore, the career concerns and the characteristics of the bank’s agents can affect the agents’ performance and effectiveness of the bank’s monetary incentives. This paper investigates the effects of characteristics of the branch managers on microloans quality in an Iranian commercial bank. Results show that (1) micro-lending quality of the female branch managers is better than their male counterparts; (2) the quality of micro-lending managed by older branch managers (or branch managers who are closer to retirement age) is poorer than that of their younger counterparts; (3) the higher education of the branch managers improves the quality in micro-lending.

Total Quality Management Practices and Performance of Deposit Taking Savings and Credit Cooperatives in Mombasa County, Kenya

Savings and credit cooperatives are a crucial part of Kenya’s financial system. Compared to commercial banks, this is smaller but its significance is far much greater. Despite their important contribution towards the growth of the economy, many challenges are faced by the Saccos. Key among the drawbacks facing Savings and credit cooperatives is increased level of competition in the financial sector. The Savings and credit cooperatives to remain driven and focused in achieving their objectives, they have re-strategize their direction. The study sought to how Mombasa County deposit taking Saccos are impacted by TQM practices. Particularly, the study sought to examine how Mombasa deposit taking saccos’ performance was affected by Customer focus, employee involvement, supplier partnerships and commitment of top management. Performance was addressed from increased market share and revenue growth point of view. Quality improvement theory, Knowledge-based theory and RBV theories guided the research. A descriptive research design was employed. Board members and top managers of all the thirteen deposit taking Savings and credit cooperatives in Mombasa County were targeted. A census approach was used in identifying and subjecting all the County’s operational and registered Saccos. The preferred study respondents were then purposively selected CEOs, Branch managers, Operations Managers, Credit Managers and 4 Executive Board Members. As a result, the total respondents of the study were104, eight from each deposit taking Sacco. Primary data collection was by questionnaires and secondary data gotten from the Saccos’ financial statements and other reports. Analysis was by inferential and descriptive statistics and the primary analytical models were regression and correlation analysis. A wide performance disparity in the Saccos was discovered. It was demonstrated that Mombasa deposit taking saccos’ performance was affected by Customer focus, employee involvement, supplier partnerships and commitment of top management. The Determination Coefficient is at 0.785 implying that a variation of 78.5% in the SACCOs’ performance is explained by independent variables’ variability; customer focus, employee involvement, supplier partnership and commitment of top management. Pearson Correlation Analysis indicated that all TQM practices variables studied i.e customer focus, employee involvement, supplier partnership and commitment of top management and performance of deposit taking SACCOs positively related. Given that the study focused only on deposit taking saccos in Mombasa county, the results may not apply to all Saccos across Kenya. Therefore, it is recommended that a study is done cutting across all the Saccos in Kenya that would allow for broader generalization of findings. The findings will be beneficial to Managers, academicians, Investors, researchers, and the government as it will inform their decisions regarding the important subject of performance.

Credit Risk Elements for Small and Medium-Sized Enterprises: The Case of Spain

Purpose: The aim of this paper is, firstly, to identify the elements banks consider when assessing the credit risk of SMEs and, subsequently, to propose actions aimed at helping them to transmit reliable information on their credit quality. Design/methodology/approach: In this study, a dual methodology was used, both of which are qualitative and complementary, at first, in-depth interviews with specialists and, subsequently, the Delphi method. A panel of expert representatives of the Spanish banking system were selected. Then, firstly, personal interviews were carried out. Subsequently, once the information has been collected and analysed, the Delphi method was applied. Findings: Results show that the experts unanimously consider that SMEs need to provide a balance sheet and profit and loss account. In addition, there is a broad consensus in the assessment of the importance of the audit report and corporation tax, while the documents relating to VAT settlement and the declaration of transactions with third parties is also important. Depending on the profile of the experts, it can be seen that, in general, the importance attached to the request for this type of documentation by the group of risk analysts is slightly lower than in the group of branch managers. Practical implications: Therefore, the contribution of this paper to the existing literature consists, on the one hand, of the application of a different approach, from the banks’ perspective, and, on the other hand, of the identification of the type of information that banks consider essential when analysing SMEs’ applications for financing, as well as providing recommendations to SMEs to improve the conditions for access to bank financing. Originality value: The proposed methodology would improve the flow of information between companies and institutions and help to reduce the problem of information opacity, which, can condition access to bank financing.

Going Green: Theory of Reasoned Action Application to Examine the Consumer Intention Through Mediating Role of Green Technology Beliefs

Technology usage has increased enormously in recent decades by different organizations to meet the consumers' growing demands. Technology growth has contributed to high energy consumption and overutilization of natural resources, which caused environmental deterioration. The awareness of eco-efficiency and sustainable environment has accelerated worldwide. Industries in developed countries have implemented green technologies to meet their environmental objectives. Developing countries also follow the same footprints and endorse different organizations, including the banking sector, to adopt green technology. Therefore, the present study focused on analyzing the determinants that lead to the successful adoption of green technology in the Pakistani banking sector. A survey has conducted amongst branch managers working in Pakistani banks. Findings revealed that subjective norm, green technology belief, green technology knowledge, and green technology attitude plays a significant role in positively influencing the intentions towards the usage of green technology.

Working capital management practices and operational performance of selected supermarkets with national network

This paper examined the effect of working capital management practices on the operational performance of selected supermarkets with the national network in Kenya focusing on inventory and creditors’ management as well as receivables and liquidity practices. The paper was pegged on Agency Theory, Iceberg Theory of Money Management and Cash Management Theory. Guided by descriptive research design, 52 branch managers were sampled from four major supermarkets using both the stratified and random sampling methods. Data were analyzed using both descriptive and inferential statistical analysis. Findings revealed that inventory and creditors management practices had a very low effect on the operational performance of supermarkets in Kenya. The study, therefore, recommends that supermarkets should introduce a system where managers are fully equipped with working capital management skills. This should be done continuously to prevent the occurrence of severe liquidity challenges which have witnessed in the past.

The moderating effect of environmental turbulence on the relationship between innovation capability and business performance

PurposeThis study has dealt with the gap in the literature, by probing the influence of innovation capability on business performance. This paper aims to test the moderation role of technological turbulence (TT) and market turbulence (MT) on the relationship between innovation capability (IC) and business performance (BP).Design/methodology/approachThe study used a quantitative survey and a sample size of 579 departmental heads. Branch managers and permanent staff from the Greater Accra, Ashanti and Western Region in the Ghana telecommunication sector. The obtained data was analysed through the STATA 15.0 and AMOS statistical software package.FindingsThe empirical results from multiple linear regressions revealed that product/service innovation, process innovation, marketing innovation and administrative innovation had positive effects on business performance. The outcome of the moderation analysis further shown that technological turbulence positively moderates the relationship that existed between the various constructs of innovation capability and business performance indicating that technological turbulence significantly strengthens the relationship between these variables. On the contrary, market turbulence significantly weakens the relationship between the various innovation capability constructs and business performance.Research limitations/implicationsAlthough this research has made significant contributions to both theory and practice, there are certainly some limitations and future research directions that need to be considered to appropriately position the study findings. Firstly, because of the limited sample size (579), further testing of these constructs needs to be carried out in future research using alternative data. Related to this, it would be prudent if the instruments and models developed in this research were tested in different industry contexts. Also, because the Ghana telecommunication sector is made up of foreign companies, comparative research could be conducted to compare the IC and performance of Ghana and the other countries where these companies operate. Indeed, analyses of IC and BP associated with the same companies in different countries may prove to be very beneficial in the global context. Secondly, this research used only TT and MT to test the moderating effect of ET on the association of IC with BP. Future research can include competition intensity which may change or confirm the outcome of these studies. Thirdly, only qualitative data were used for the measurement of IC and the level of BP. Therefore, future research could use quantitative or both qualitative and quantitative data to confirm if there will be significant differences in the results obtained.Practical implicationsLiterature has examined the moderation effect of ET on different variables and relationships in different organizational settings. This study has tried to analyse the moderating effect of ET on the relationship of IC with BP. The outcomes of this study are similar to the previous research studies mentioned above, however, limited studies have been conducted on IC and its relationship with BP in the context of ET especially in the most vibrant sector of Ghana’s economy. These findings are very innovative and contribute enormously to literature and knowledge by indicating which moderating ET positively and significantly strengthens and the type which weakens the existing relationship between IC and BP within the Ghanaian telecommunication sector which no researcher has conducted. These findings will go a long way by aiding the players in this sector to tauten their IC wings to achieve resilient performance around the globe.Social implicationsThis will also contribute to the growth of Ghana’s economy as sources of revenue and employment. Additionally, the results obtained from this study will prompt managers to make more informed and effective decisions regarding innovation activities and the environments in which they operate.Originality/valueThis paper adds knowledge and literature to the existing ones. It is a new development in the research field of Ghana. This is the first journal this study has been submitted.

WITHDRAWN: Analyzing Human Resource Practices For Decision Making in Banking Sector using HR analytics

The aim of the present study is to improve decision makers’ ability to make informed decisions around human capital with HR practices. The HR practices which have been targeted are – recruitment, training, performance management and retention. The organizations which have been identified for responses are public and private banks. The study focuses on synthesis of literature conducted with an analytical approach in identifying predictors from HR practices for improved decision making. The paper explores the implication of analytics within organization in identified human resource functions. The data collection was conducted in form of self-structured questionnaire from the Branch Heads and Managers and their responses were analysed to find out the role of HR Analytics in Banking sector and how performance can improve using HR analytics. Respondent banks were chosen on basis of their Net profit from last three years (2018–20) in public and private sector. The role of HR Analytics in Banking sector will be analysed using certain statistical tools on data collected. The results can be used by banking organizations in order to discover answers to questions relating identified human resource practices that will enhance managerial decision making.