Baggage Claim Research Articles

Ferocious Money

Ferocious Money Perie Longo (bio) Scowls Alice, host of the B&B, County Kerry,about the fortune Hollywood spenttearing into the mountain. Plastered it they didwith steel plates straight up for a scenein the new Star Wars film. Then goneand drove trucks up that track, erected a craneat the peak. Disturbed the view have mercy.All that for a shot of the wild sea.And what if it's cut? Where's the worth?Ferocious! That's Hollywood, we agree, a big teaselike the furze with its bling of gold flowersovercoming every plot and field, cut youto shreds if you run into it chasing your hatin the hungry wind. Some miles trekkedwe welcome black tea brewed for our arrival,thick cream likely from nearby lowing cows.Raisin scones oven-warm on a flowered platesettle the inner rumble. Small talk aside, we ask directions where the next trailheadmight be. Not now, she frowns at my sonas she lifts the tray of cups and scones.She needs to feed her son after all,in the next room paralyzed long ago at sixteen.He fell off the wall just there—the very oneshe points out, that separates us from the seaand hasn't it cost,hasn't it cost a sea of trouble. [End Page 47] Perie Longo Perie Longo has published four books of poetry, the latest titled Baggage Claim (WordTech). Her work has been published in Nimrod, Paterson Literary Review, Solo, and Solo Café. She was Santa Barbara Poet Laureate and is poetry chair of the Nuclear Age Peace Foundation and a psychotherapist. Copyright © 2018 University of Nebraska Press

중국 관광객들의 저가 항공사 서비스 특성에 대한 인식 연구 : IPA에 기반한 서비스 관리 전략 개발을 중심으로

This study reviews the current status of China’s rapidly expanding LCC industry and conducts an Importance-Performance Analysis (IPA) on the significance and performance of various service attributes experienced by LCC users during each stage of the service process. From the analysis, this paper identifies the service attributes that require improvement and provides service management strategies for highly efficient service.<BR> The service attributes that fell in each of the IPA matrix quadrants are as follows. Pre-flight services such as ease of reservation and ticket purchase; efficiency of check-in service; service quality at reception desk; modifiability of reservation availability and quality of airport lounge; service quality of cabin crew; quality of in-flight food and beverage; and brand awareness are positioned in the first quadrant (Keep up the good work). The second quadrant (Concentrate here) included airline image, safety, and reliability. The third quadrant shows low priority attributes, which were presented as post-flight and general service attributes such as availability of mileage service; flight punctuality; flight price; ease of refund; variety of flight schedules; emergency management ability; compensation for delays and cancellations; baggage claim service; and availability of nonstop flights. Lastly, comfortable seats, in-flight entertainment, and variety of in-flight duty-free products fell in the fourth quadrant (Possible Overkill).<BR> Following this analysis andespecially with the increase in the country’s GDP per capita, we suggest that LCCs in China should look beyond the zero-sum price competition and implement a management strategy that will allow them to recover from the unfavorable image on the safety and reliability of LCCs.

Optimizing Inbound Baggage Handling at Airports

In this paper we consider the planning and scheduling of inbound baggage that is picked up by passengers at the baggage claim hall. Although this is a standard process at airports, to our knowledge there has been no mathematical model proposed in the literature optimizing the inbound baggage handling process. As the inbound baggage handling problem turns out to be NP-hard, we propose a hybrid heuristic combining a greedy randomized adaptive search procedure with a guided fast local search and path-relinking. We demonstrate how we implemented the algorithm at Munich’s Franz Josef Strauss Airport where it is in use to operate the inbound baggage handling process. In a case study, we compare the results of the mathematical model with the solutions of the hybrid heuristic and the solutions provided by the airport. The proposed algorithm reduces baggage peaks at the baggage carousels by 38% and waiting times for passengers by 11%. All computational results are based on an extensive simulation incorporating real world data. The online appendix is available at https://doi.org/10.1287/trsc.2016.0702 .

Security lapses in airport management: The Fort Lauderdale case

Communications is an integral component of prudent management in the aviation industry in both safety and security. The latter has proved to be a significant concern in the context of airports, where acts of violence have been perpetrated in terminal buildings. The security risks faced by airports took a bizarre turn when, in January 2017, a mentally deranged passenger who had arrived from Alaska at Terminal 2 of Fort-Lauderdale Hollywood International Airport carried out a mass shooting at the baggage claim area, where arriving passengers were waiting for their baggage to arrive on the carousel. Five people were killed while six others were injured in the shooting. The unfortunate event could have been effectively prevented by the authorities involved by proactive management, had they looked actively for the identification of safety risks through the analysis of the airport’s activities, particularly as they had known that the perpetrator, who had a history of mental illness and depression, had declared in the security check point in Alaska that he was carrying a gun in his checked baggage. The authorities failed to advise the destination airport of this fact, which enabled the killer to clear his bag, zip it open and unleash a barrage of gunfire on the unsuspecting passengers and others in the baggage claim area. This paper examines, through the Fort Lauderdale case, air law as a management tool in airport management and advises airport managers of the compelling importance of applying real-time normal operations to identify future problems. It also establishes that the application of trends to possible scenarios would logically lead to predictive or anticipatory intelligence, which in turn would ensure prudent airport management.

Optimal baggage sorting rule to reduce waiting time in baggage claim

To improve airport service quality, this study attempts to find the optimal baggage classification method to minimize the passengers’ waiting time in the baggage claim area. The efficiency of different methods is verified through simulation for 27 cases. Analysis of the results reveals that the efficiency of row classification of an airplane increases as the number of airplane seats increases in the case of identical numbers of passengers and travel time of baggage. When a passenger arrives before his or her baggage, classifying the baggage into business class and economy class has the highest efficiency increase. Finally, the method of classifying the baggage into each row has the highest efficiency increase when baggage arrives before its owner.

Baggage Claim in Airports using Near Field Communication

The popularity of public transportation has increased as infrastructures have been repaired and other supporting facilities have been added. One of the facilities which can be added in the transportation system is the implementation of Near Field Communication in order to accelerate each transaction in the transportation system. In airports, transaction activities need to be done efficiently, like claiming baggage at the baggage carousel. The speed of transaction to claim the baggage depends on the number of officers, passengers, and the amount of baggage brought by the passengers. In the conventional system, the most effective way of getting the maximum speed of transaction is to have officers as many as the number of passengers, but this is not efficient regarding the use of human resources. The use of Near Field Communication can solve the problem related to the efficiency of resources, safety, and the increasing speed of transaction.

羽田空港バゲッジクレームにおけるパブリックアート:かばんの鳥( アート&エンタテインメント2)

羽田空港バゲッジクレームにおけるパブリックアート:かばんの鳥( アート&エンタテインメント2)

Modelling the preference for business charter in the cross-strait market

This paper aims at investigating business travelers' choice behavior between business charter (BC) and the business class of commercial airlines in the cross-strait market. This study applies the stated preference method and sets five scenarios with the combination of various levels of fares, waiting time, privacy and expedient clearance services and inflight communication equipment. Data were collected by purposive sampling and interviewing business travelers near the VIP centers, departure lounges, and the baggage claim areas of Taiwan Taoyuan International Airport. A sample with 420 business travelers from Taipei to Shanghai was collected. Then, the binary logit model was employed to analyze how service attributes influence Taiwanese business travelers' choice behavior between BC and business class. Estimation results indicate that fare is the most important factor. Other factors such as gender, seniority, and the number of business trips during the previous year remain significant on the probabilities of choosing BC. Additionally, five specific features of BC were set as dummy variables in the model. Those are transfer time saving, travel time controlling, client entertainment, customer visits and international conference attendance. All of them have positive effects on the preference for using BC.

Key drivers of passenger loyalty: A case of Frankfurt–Istanbul flights

This study aims to analyze the effects of factors such as image, satisfaction, price, and service quality on passenger loyalty toward full-service network carriers and low-cost carriers. A structural equation modeling approach was applied to identify the factors that significantly affect passenger loyalty. Using LISREL, data were collected from 237 passengers in face-to-face interviews in the baggage claim area of international arrivals at Ataturk International Airport in Turkey who traveled from Frankfurt to Istanbul and were used to test the proposed model. One hundred seventy-five out of these 237 questionnaires were considered as valid. The results indicate that 71% of the passenger loyalty is explained by image and image is explained by satisfaction. In addition, service quality and price are found to have positive effects on satisfaction. Compared with price, service quality is found to be a stronger determinant of satisfaction. This study concludes with the recommendations for managers and possible future research.

Traveler’s idle time and the value chain at airports

AbstractThere is a high growth in the air traffic supported by the global trade and tourism and due to airport congestion travelers are spending more time at airports, which are competing to attract airlines with lower aeronautical costs reducing their profitability. The growing transit time spent at airports together with the waiting time in front of check-in, passport, security control or baggage claim is an idle time of the air traveler, which is not generating any value. The perception of waiting is also mostly negative, that the associated airports are disliked, leading to loss of revenue in commercial offerings. Another problem is that due to the high variety in the customer profile, the shops at the airports need to carry a high inventory over a wide spectrum of items required, which is not creating any value as well. Thus in order to deliver a sustainable value chain at the airport, an innovative customer focused integrated approach is proposed herewith, based on a smart phone platform called Gate Ø, facilitating the idle times of the air traveler. This strategic approach is evaluated successfully within a value chain analysis showing up its potential across the value chain stakeholders

Impact of demand and airport characteristics on baggage claim

This paper analyses and quantifies the impact of demand and airport characteristics on the level of service (LoS) provided to passengers at baggage claim areas. A computer simulation was used to analyse operations and generate LoS indicators under various alternative scenarios. In total, 720 scenarios for domestic baggage claim facilities were analysed in this research. With Brazil hosting the Football World Cup and the Olympic Games, studies on baggage claim areas and airport characteristics are very important to ensure that Brazilian airports are ready for the anticipated volume of traffic demand. São Paulo/Guarulhos international airport was used as a case scenario and collection of data at this airport was only possible for domestic flights. The factors that oscillated most in the variable response (average waiting time) were the time taken for baggage to be moved from the aircraft to the carousel and the time passengers take to get from the aircraft to the carousel. This indicates that these two factors are those that have the greatest influence on average waiting times at the baggage claim area and suggests that management at the airport should pay considerable attention to the management/coordination of activities responsible for these variables.

Sun protective behaviour of vacationers spending holidays in the tropics and subtropics

The development of malignant melanoma has been associated with intense episodic sun exposure, as it typically occurs during holidays in high ultraviolet (UV)-index countries. To investigate sun protective behaviour and sunburn experience of vacationers spending holidays in the tropics or subtropics. Using standardized face-to-face interviews, we conducted cross-sectional surveys among air passengers waiting in the departure or the baggage claim area at the Airport Basel-Mulhouse (Switzerland/France), and among vacationers waiting for pretravel health advice at a travel clinic in Basel (Switzerland). We completed 533, 324 and 308 interviews with departing air passengers, returning air passengers and vacationers at the travel clinic, respectively. The interviews revealed widespread misconceptions about how to prepare the skin for the sun before holidays (e.g. pretanning in the solarium). At the holiday destination, almost all respondents used sunscreen, whereas wearing protective clothing and seeking shade were less practised. Among the returning air passengers, 44% had got sunburnt during their holiday stay. The sunburn rate among returning vacationers was alarmingly high. Skin cancer prevention campaigns and pretravel health advice should tackle misconceptions regarding the preparation of the skin for the sun, and emphasize the significance of covering up and seeking shade.

Analysis of waiting times in the baggage claim area of an airport passenger terminal

The development of level-of-service measures has been a major issue for airport operators worldwide. Research on the quality of airport passenger terminal services is being performed to reduce costs, redirect investment and increase the level of customer satisfaction. The main objective of this research is to develop standard waiting-time measures for luggage in airport baggage claim areas according to user perceptions. The present study applied psychometrical scaling theory using the method of successive categories to provide causal relationships between passenger perceptions and waiting times in baggage claim areas. Finally, the level-of-service standards proposed for Brazilian airports were compared with a similar airport in Canada. The results indicated that Brazilian passengers are slightly more demanding than Canadian passengers and those passengers in Fortaleza are the most demanding of the studied Brazilian airports.

Thai Passengers’ Satisfaction after Receiving Services from Thailand's Domestic Low Cost Airline

There are 3 major low-cost airline providers in Thailand. The demand for low cost airlines in the Thailand has also needs more and growing fast. This research studies about Thai passengers’ satisfaction after receiving services from Thailand's low cost airline. Employs sampling method on 400 Thai people who live in Bangkok and have used Low Cost Airline to travel. A random convenience sampling technique together with surveys is used to collect data. At a significance level of 0.05, demographic factors including gender and education do affect Thai passengers’ satisfaction after receiving services from Thailand's domestic low cost airline. In addition to the service marketing mix (7P’S) influence Thai passengers’ satisfaction after receiving services from Thailand's domestic low cost airline. Place, Product, Process and People mostly affect Thai passengers’ satisfaction after receiving services from Thailand's domestic low cost airline. Examples are the overall performance of on the ground service, the aircraft used for the travel are safety and checked before use, promotion such as privilege, mileage program, to load more baggage, convenience and speed of check-in process, convenience and speed of baggage claim, and convenience and speed of preparing for flight departure. Following by Physical evidence and Price respectively, while Promotion is among the bottom ranking.

Enhancing Airport Service Quality: A Case Study of Kaohsiung International Airport

Passenger traffic at Kaohsiung International Airport in Taiwan has seen a steady decline in the past few years due to several effects, including the establishment of the Taiwan High Speed Rail, and industry moving abroad. Because economic conditions have improved to some degree, and the Taiwanese government has permitted Chinese tourists to visit Taiwan and has allowed cross-strait direct flights, passengers are increasing. Therefore, the airport's priority should be promoting its service quality and environment. This study analyzed the importance and satisfaction of domestic and international tourists using questionnaires, and further applied an importance-performance analysis (IPA) to assess priority services that need improvement and to provide appropriate advice. The results showed that the priority services that must be improved comprise ground transportation, complaint handling, health center, speed of baggage claim, and comfort of the terminal.

Baggage claim

Baggage claim

Determining factors in airport baggage claim level of service

The focus of this paper is to investigate arrival processing facilities at airports under different scenarios. A simulation model was developed and the international arrivals areas at Rio de Janeiro International Airport, Brazil, were selected as case studies, where 100 passengers were scrutinised at the arrival components. The validation of the model was conducted in comparison with real system results. Nine combinations of conveyor belt dimensions, waiting time at the baggage claim area, the percentage of passengers with two bags, and the number of passport control desks were tested. The results indicate that the level of service offered could be significantly improved by managerial decisions related to the number of passport control desks and baggage loading at the carousel.

EGIS 1. 0: QR Code Screening Mechanism to Prevent Airline Luggage Loss

Airport check-in uses service counters at airports handling commercial air travel. The check-in is normally handled by an airline itself by a handling agent working on behalf of an airline. Passengers usually hand over any baggage that they do not wish or are not allowed to carry-on to the aircraft's cabin and receive a boarding pass before they can proceed to board their aircraft. The airline check-in's main function, however, is to accept luggage that is to go in the aircraft's cargo. The arriving passengers claim checked-in baggage after disembarking from an airline flight at Baggage Claim Carousels and the airline agents does the unreliable handmade inspection of luggage tags, which inevitably cause that losing and misdeeming luggage. In this paper we propose a QR Code Screening Mechanism which is based on linking and data restoration functionality of QR Code to enhance the reliability. General Terms

Meeting SMPTE in All the Right Places [Message from the Executive Director

Recently, I traveled through the San Francisco International Airport. While making my way to the baggage claim, passing through the terminal, I was pleasantly surprised to see an exhibition on display, highlighting the dawn of television. Television: TV in the Antenna Age profiled the advent of television in the 1940s, 50s and 60s. Among the many items on display were placards of test patterns, including the color bars, complete with a reference to SMPTE! There were photos of important television moments and historical events and artifacts of the early television era. It was a pleasant opportunity to browse such a great collection. It turns out that the San Francisco International Airport (SFO) has an extensive museum program with rotating exhibits. As described on the SFO Museum website, this establishment was the first of its kind in an international airport. What a wonderful way to expose the general public to the history of television; something with which nearly every human being has some connection.

Evaluasi Fasilitas Sisi Darat Bandara Sultan Thaha Jambi Sebagai Bandar Udara Internasional

Sultan Taha Syarifuddin Airport is an airport located in the province of Jambi. This airport began in April 2007 is managed by PT. Angkasa Pura II, which was previously managed by the Department of Transportation Jambi Province. PT.Angkasa Pura II (Persero) as the steering Airport, Jambi Sultan Taha Sultan Taha Airport development plan to be an international airport on 2012. Currently there are 5 air transport company which is every day in flight Sultan Taha Airport. Based on Forecast result (forecasting), the movement of aircraft on 2011 at 7.24%, 5.73% in 2012 and in 2013 5.429%. The number of passengers in 2011 rose 15.14% in 2012 rose 7.64% in 2013 rose 7.09%. While number of the cargo on 2011 rose 3%, 3% in 2012 and 2013, 3%. The analysis result of land side facilities at Sultan Taha Airport Jambi at departure are for the development of 274.31 m2 space. Need development of space for the arrivalare of 248 m2. Area of 134 m2 is adequate toilet but the toilet really badly because there are only 4 pieces of toilets currently available. Baggage claim area was not sufficient anymore the addition of 37.88 m2. Hall of arrival to the development of 311.51 m2. While fhe obstacles / problems related to building new terminal facilities of international standard can be implemented that is not related assets owned by DGCA is not handed over / transferred to PT.Angkasa Pura II (Persero) and there is still the official residence owned by DGCA.