Aspects Of Business Processes Research Articles

ОСОБЕННОСТИ МЕТОДОЛОГИИ И ПРОГРАММНОГО ИНСТРУМЕНТАРИЯ УПРАВЛЕНИЯ IT-ПРОЕКТАМИ

This chapter is devoted to the study of theoretical and practical methodological developments at the intersection of managerial management in the field of IT project management. In the context of the everevolving world of information technology and the growing importance of IT projects for organizations, effective management of their implementation has become a critical aspect of business processes. To systematize knowledge, project management methodologies, software development models and products for solving these problems were analyzed. Particular attention is paid to the use of modern tools and technologies to improve management efficiency, such as Agile methodologies, DevOps approaches and process automation tools.

Storytelling as a tool for forming and supporting organisational culture in medical institutions

The article discusses the role and importance of storytelling in the context of creating and maintaining organisational culture in the healthcare sector. Medical institutions are constantly solving complex tasks related to the provision of high-quality medical care and interaction with patients and staff. In this regard, storytelling is an important tool, aimed at strengthening cultural values and adjusting goals.
 The study examines the nature of organisational culture, its main components and culture, its main components and the peculiarities of its formation and maintenance in medical institutions. Organisational culture affects all aspects of business processes and is an important element of corporate identity, in particular in the healthcare sector. healthcare.
 The authors determine that storytelling as a communication tool has become an important part of business communication and management in recent decades part of business communication and management practice in recent decades. Storytelling can be used to form common values and create meaningful narratives that promote cultural change and support the organisational organisational identity of healthcare facilities.
 Stories in healthcare facilities reveal the specifics and uniqueness of the organisation, help to distinguish it from competitors from competitors and create a competitive advantage in the market. They form the organisation’s identity and the loyalty of employees and customers. Storytelling has an impact on on the organisational culture of a medical institution, promotes stability and highlights the unique character of the organisation character of the organisation; it allows to form values, beliefs and needs of of employees based on the institution’s mission. Storytelling is important for understanding medical discourse and the system of narratives in healthcare organisations. It supports or discredits official narratives or discredit them, depending on the perception of stakeholders. It is important that storytelling in healthcare facilities is accessible to all stakeholders and promote internal identification and loyalty to the institution.
 Thus, storytelling is an essential tool for building and maintaining organisational culture in healthcare facilities, helping to create a unique identity and competitive advantage.
 The article aims to stimulating discussion of the experience of using storytelling and further research of this important aspect of management in the healthcare sector. of healthcare enterprises.

Implementation of Business Process Mapping Framework for Indonesia’s Government Institutions

Government organizations today face unprecedented challenges in carrying out their vital mission and in an environment marked by shrinking budgets, strict regulations, and changing workforce status. The business process map is a diagram that shows the working relationship between organizational units that generate added value to all respective stakeholders. While there is some independent guidance available on how various tools support different aspects of business process mapping initiatives, organizations still need to determine what their specific needs are and be able to establish how information gathered on tool functionality can be evaluated against these needs. This study will explore the practices of implementation business process mapping in 10 government institutions in Indonesia using 3-dimentional framework approach. The research employed a qualitative approach with in-depth interviews, observation, and study documents were performed for collecting and analysis data. The framework was succeeding to describe a paradigm shifting to encourage people move from a silo thinking to cross function team. Finally, business process map as a foundation of organizational bureaucracy movement shows an improvement in institutional capacity to encourage administrator in operational consistency.

Strategic aspects of improving business processes of confectionery industry of Ukraine in competition conditions

Introduction. Uncertainty of the current economic and political situation in Ukraine, the consequences of the long-lasting COVID-19 pandemic, military invasion of the country caused changes in market conditions, caused increased competition in all sectors of the economy, which in turn affected business processes and created difficult conditions for their development. The purpose of the paper is to assess the competitive environment of the confectionery industry of Ukraine and study the strategic aspects of business processes of its leaders. Results. The positions of Ukrainian confectionery enterprises in the world and Ukrainian rankings are analyzed, the volumes of their activity are analyzed; the leader of the confectionery industry among the main competitors - the company “Roshen” was selected, the analysis of the microenvironment of the enterprise was carried out, the main competitive advantages and problems of its activity were investigated; the comparison of business processes of the leading company (managerial, main and supporting) with the key factors of success of the enterprise, identified problematic business processes that need to be improved in the strategic perspective. Conclusion. The Ukrainian confectionery market is represented by a large number of entities that meet consumer requirements. ROSHEN has the greatest competitive advantage among foreign companies in the Ukrainian confectionery market, which has a competitive strategy of “Maintaining market share and maintaining a leading position”. Constant changes in the external environment, growing uncertainty and risk in the operation of enterprises force them to look for new tools and methods to improve business processes in the strategic perspective. The article analyzes and highlights the main business processes of the leader of the confectionery industry of Ukraine, which need to be improved in the strategic perspective. Further research will be devoted to the choice of methods and tools for improving business processes.

Trust-aware process design: the case of GoFood

PurposeTrust is an increasingly important requirement for any business and as a result has become a contemporary design criterion for business processes. However, the literature to date is very much focused on the technical (security) aspects, which are provider centric, as opposed to trust that is customer centric. In this paper, the authors extended an initial meta-model of trust-aware process design by proposing a way to capture trust-intensity for four trust dimensions, i.e. input, people, process and output and an organizational trust position. The authors also investigate the deployment of the extended meta-model in practice.Design/methodology/approachAn extensive literature study is conducted to derive an understanding of the dimension's customer trust when interacting with an organization. Based on the findings of the literature review and a previously developed trust meta-model, the authors propose a way to describe an organizational trust position, i.e. the depiction of how much uncertainty is prevalent in the trust dimensions. Next, the authors conducted an exploratory case study using secondary data to validate the extended meta-model.FindingsThe case study demonstrated the applicability of the extended trust meta-model and derived actionable practices. In this case, the Indonesian food delivery company GoFood, the authors identified trust concerns in the input, process, resources and output of their business at the start of their operations. Since then, GoFood took specific actions to reduce their operational, behavioral and perceived uncertainty and these identified trust concerns. To a lesser degree, GoFood has managed vulnerability issues and invested in measures to increase customers' confidence. As a result of reduced uncertainties, GoFood's business has grown and became the number one in food service delivery in Indonesia.Research limitations/implicationsThe approach to capture trust (in the trust dimensions) is still a simplified version and a pre-step for a fully developed management tool or method. The use of a secondary data from a single case study also limits the validity and generalizability of the findings.Practical implicationsThe extended meta-model proposed in this paper has several implications related to the organization's BPM capabilities. The result also demonstrates how trust measures related to reducing uncertainty, reducing vulnerability and increasing confidence can be applied in practice. Strategies used by the case company presented here such as rating systems to increase confidence can be used by other firms within a similar context.Social implicationsHaving an empirically validated framework for the management of trust, allows organizations to execute an operational model for the development of trusted engagement with the main benefactor being the customer.Originality/valuePrevious trust-related studies focused on conceptual ideas only, relied on fictive examples or were very much focused on the technical (security) aspects of business processes. This study is the first empirical validation of a trust meta-model that serves managers to understand their trust position and to guide trust-building actions.

PENGUKURAN KINERJA PERUSAHAAN BERDASARKAN BALANCE SCORECARD PADA PT ASURANSI MULTI ARTHA GUNA TBK YANG TERDAFTAR DI BURSA EFEK INDONESIA

Performance measurements that only focus on financial aspects often omit other aspects which are no less important. Such as, customer aspects, internal business process aspects, and learning and growth aspects. We need a tool that can measure performance from various aspects in a comprehensive manner, based on the conditions mentioned above, in order to achieve a comprehensive performance measurement, it is necessary to expand performance measures. One of the contemporary management tools that can measure performance in a balanced way is the balanced scorecard. This study aims to determine whether or not the performance of the company PT. Asuransi Multi Artha Guna Tbk if measured using the balanced scorecard method. The type of research used in this research is descriptive design. The data collection technique used in this research is the documentation technique. The data analysis technique uses descriptive analysis, which is an activity to compile, classify, interpret and interpret data so as to provide an overview of the problems faced or researched. The results of the balanced scorecard calculation show that the performance of PT. Asuransi Multi Artha Guna Tbk in 2017-2019 based on the four perspectives included in the pretty good category. Keywords: Performance measurement, balance score card Â

A STUDY ON THE APPLICATION OF AVAILABILITY PAYMENT SCHEME FOR URBAN INFRASTRUCTURE IN INDONESIA

The Government of Indonesia encourages the implementation of central and regional infrastructure through Public Private Patnership (PPP) which is regulated by Presidential Regulation no. 30/2015. One of the financing schemes in PPPs is the availability payment (AP), namely periodic payments by the Regional Head to the Implementing Business Entity for the availability of infrastructure services in accordance with the quality and/or criteria as determined by the PPP Agreement (Minister of Finance Regulation No. 260/PMK.08/2016). The AP scheme can be an alternative for PPP projects that are not feasible in terms of user payments because they do not depend on demand. AP is considered still difficult to implement in Indonesian PPPs because it is constrained by various things that need to be evaluated. Through a descriptive narrative approach based on literature review and case surveys, this research analyzes the keys to success, constraints, and recommendations for implementing AP in urban infrastructure in Indonesia. Case studies were conducted on several regional PPP projects in 8 districts/cities in Indonesia that use the AP and user payment schemes, where projects will be compared and evaluated based on the keys to the success of the AP to map constraints and their mitigation. The identification results obtained 13 AP success criteria which are grouped into regulation, institution, and business process aspects. The failure of AP compared to user payments in regional PPP projects is caused by the absence of regional PPP implementation and technical guidelines, the absence of approval from the DPRD and weak coordination with the regional government, the immature experience and preparation of the regional government, and the unpreparedness of regional PPP institutions. The recommendations proposed are the implementation of socialization of PPPs in the regions by the central government, increased coordination between the Regional Government and the DPRD, mature and complete preparation of regional PPP projects, and the implementation of regional PPP capacity building in improving the experience of regional governments.

Extending BPMN Models with Sensitive Business Process Aspects

This research article aims to apply the Business Process Model and Notation (BPMN) for the representation of Sensitive Business Processes (SBPs). Therefore, we propose a new extension “BPMN4SBP” explicitly integrate all the relevant issues and aspects relevant at the coupling of the business process modeling (BPM) domain and the knowledge management (KM) domain for improving the management of crucial knowledge which are mobilized and created by these processes. This article provides the analysis of requirements and relevant concepts for modeling SBP. Based on a core domain ontology, need for extension is identified and the valid BPMN4SBP extension is designed (according to the BPMN extension mechanism) by the construction of a conceptional domain model and the corresponding BPMN extension model.

Perception of the digital transformation as a strategic advantage through the Covid 19 crisis? case of Tunisian banks

ABSTRACT Today, digital transformation as a worldwide phenomenon has taken a great deal in corporate strategies. The implementation of strict confinement has resulted in a quite cancelation of transactions and movements. Digital transformation, synonym to accessibility, rapidity and reliability has been widely triggered during the COVID-19 pandemic. In essence, this research explores the effect of digital transformation on the pandemic outcome through identifying how digitization embraces opportunity and innovative strategy. A research model was proposed and empirically tested with partial least squares path-modeling approach, based on the methodological survey completed with Tunisian banks’ CEO and operational service managing. The results have demonstrated the necessity of digitization as strategic planning to be deployed in both the short and long terms. It is considered a vector of innovation and sustainable development. It helps identify the essential aspects of business processes and how they should be employed to survive and thrive during crises.

Engineering of business processes in accounting support of cash management

Purpose. The purpose of the study is to develop the accounting aspect of business process engineering as the main tool in management.
 Methodology / approach. The research uses methods of scientific abstraction, grouping and systematization to identify the current state and outline the directions of development of accounting engineering. Methods of analysis and synthesis, as well as the coefficient method for the development of the analytical component of cash management are used.
 Results. Engineering is an effective tool for optimizing business processes of enterprises. It should be considered as a way of implementation into a certain sphere of human activity non-specific (foreign) tools, techniques, methods, etc., aimed at solving problems that cannot be solved by the existing tools specific to this area of activity. Accounting engineering is the process of developing, designing and implementing innovative tools, methods and techniques borrowed from other sciences that are used to improve accounting as a system that provides information to the management system. It is a platform for generating the accounting information needed to make strategic management decisions. The effect of accounting engineering is analyzed on the example of cash management, as current trends are focusing more and more on cash flow as the main object of financial management of the enterprise. A cash management mechanism based on accounting engineering is proposed, which includes the following stages: cash flow planning and forecasting, adherence to the schedule of receipts and payments within budget limits, evaluation of cash management efficiency.
 Originality / scientific novelty. It is proved that the need for engineering for accounting science and practice is necessitated by the need to form special ways to solve problems that have remained unresolved for accounting for a long time and could not be solved due to limited methodological approaches, methods and techniques. The influence of accounting engineering on the efficiency of the management system on the example of cash management is outlined.
 Practical value / implications. The application of business process engineering in cash flow management of the enterprise by assessing the value of the integrated indicator of cash flow management has identified a number of cash flow management problems, their causes, consequences (risks) for the company and provide suggestions to minimize identified risks.

Tools Used in Modeling of the Economic Processes

The paper aims at identifying the economic process modeling languages, starting from the premise that the main beneficiaries of the resulting models are economists or decision-makers, respectively economic researchers. There are a large number of languages that have been developed with different objectives, but they have all been used to describe business processes. Languages have studied different aspects of business processes (dynamic, functional, organizational, informational) and may be more or less formal, depending on the intended use and audience. There is no easy way to classify these languages along a single dimension. However, the languages fall into four groups, clearly defined scientifically or professionally: traditional process modeling languages, object-oriented languages, dynamic process modeling languages, and the integration of languages. Economic processes are generally very complex and, therefore, different points can be formulated about their modeling.
 Keywords: Formal language, model, simulation, algorithm, business processes.

Cross-layer impact analysis and adaptation of hierarchical service-based applications

An essential aspect of business processes executed as service-based systems (SBSs) is conformity to compliance requirements from various sources such as laws, regulations and service-level agreements. Categories of compliance requirements may be classified into temporal, data, resource and control-flow. Noncompliance to requirements of any category may lead to loss of reputation and huge compensations. Hence, the SBS has to instantaneously adapt in order to mitigate the effect of such violations. This study investigates the intra-layer impact of a violation of a service on related entities in the service layer and the inter-layer inconsistencies caused in the business and infrastructure layer at a particular vantage point. We provide a proactive as well as reactive adaptation mechanism based on the type of fault occurred. After quantification of impacted region in the service layer and its ripple effect on the business process layer, we adapt by localizing the replacement of services to the impacted region. Existing studies on adaptation try to adapt or recover faults from any one of the categories only. Our cross-layer approach tries to overcome faults of the data, temporal, control-flow and resource category and has the advantage of minimal number of services replaced with reduced recovery time by invoking proactive adaptation measures at selected vantage point.

Application of formal methods to modelling and analysis aspects of business process reengineering

PurposeBusiness process (BP) reengineering is defined as reinventing BPs either structurally or technically to achieve dramatic improvements in performance. In any business process reengineering (BPR) project, process modeling is used to reason about problems found in existing (as-is) process and helps to design target (to-be) process. BP model notation is a widely accepted standard for process modeling. “Expressiveness” and “missing formal semantics” are two problems reported to its modeling practices. In existing studies, solutions to these problems are also proposed but still have certain limitations. The paper aims to discuss this issue.Design/methodology/approachIn proposed methodology, a meta-model is formally defined that is composed of commonly used modeling elements and their well-formedness rules to check for syntactic and structural correctness of process models. Proposed solution also check semantics of process models and allows to compare as-is and to-be process models for gap identification which is another important aspect of BPR. To achieve the first goal, Z specification is used to provide formal specifications of modeling constructs and their rules and Z3 (an SMT solver) is used for comparisons and verifying properties.FindingsProposed method addresses both “expressiveness” and “missing formal semantics” of BPR models. The results of its evaluation clearly indicate that using formally specified meta-model, BPR model is syntactically and structurally correct. Moreover, formal modeling of BPs in Z3 helped to compare processes and to check control flow properties.Research limitations/implicationsAlthough the proposed method is tested on an example that is widely used in BPR literature, the example is only covering modeling elements which are part of the proposed subset and are reported in literature as frequently used modeling elements. A separate detailed study is required to test it on more complex systems.Practical implicationsSpecifying process models using Z specification and Z3 solver requires certain expertise.Originality/valueThe proposed method adds value to BPR body of knowledge as it proposes a method to ensure structural and syntactic correctness of models, highlighting the importance of verifying run time properties and providing a direction toward comparing process models for gap analysis.

Strategic Impact of Green Economy on Business Development (Through the Example of Kyrgyzstan)

The presented study examines over 20 years of experience of Kyrgyzstan in building an environmentally responsible market economy in the Kyrgyz Republic. Aim . The study aims to determine the major prerequisites for the development of regional business processes that are forming in the context of the genesis of green economy in Kyrgyzstan under modern conditions. Tasks . The authors identify the factors of the greening of the country’s economic development at the current stage, examine regional conditions for the greening of production, and determine the specific aspects of business processes implemented in the environmentally responsible sectors of Kyrgyzstan’s national economy in accordance with the principles of green economy. Methods . This study uses general scientific methods of cognition to examine Kyrgyzstan’s policy in various aspects in the context of transition towards the principles of an environmentally responsible green economy, to specify strategic factors and conditions that facilitate its building, and to determine perspective directions for its development. Results . In Kyrgyzstan, the transition towards the principles of green economy is accompanied by market reforms aimed at building a socially-oriented market economy. The study shows that a strategy for stimulating and supporting business processes in traditional and perspective industries can help to achieve green economic growth and meets national interests in terms of sustainable long-term balanced environmental and economic growth. By comprehensively improving socio-economic conditions, digitalization of the economy has a positive effect on the green modernization of Kyrgyzstan and improves regional policy in terms of optimal regulation of business processes and the strategy for the greening of the country’s socio-economic development. Conclusion . A comprehensive examination of the foundations of socio-economic development in Kyrgyzstan involving identification of stimulating and constraining factors of economic greening makes it possible not only to determine the national specificities of transition towards the principles of green economy, but also to provide insight into the strategic prerequisites and the country’s reserves to sustain the greening of long-term economic growth across the country’s industries and regions.

Practical aspects of business process budgeting as part of financial planning for the corporate development of holding companies

Practical aspects of business process budgeting as part of financial planning for the corporate development of holding companies

METHODICAL APPROACHES TO BUSINESS PROCESSES REENGINEERING AT MODERN ENTERPRISES

The research task is the improvement of scientific principles and development of a methodical approach to the modelling of enterprises’ development scenarios that apply business process reengineering in order to increase the level of competitiveness. The urgency of the research. The relevance of further researches is determined by the fact that the practical implementation of scientific approaches in Ukraine has not become popular, and the aspects of business process reengineering have been implemented only fragmentarily. Target setting. The development and discussions of procedural, systemic, and synergetic approaches to enterprise development have determined the concept of business process reengineering. Therefore, the further development of methodical principles for the realization of business process reengineering in the practice of business management is urgent and relevant. Uninvestigated parts of general matters defining. The justification of the expediency of using the tools for business process reengineering through the modelling of the future results at Ukrainian enterprises requires further scientific development. Materials and methods. The historical-evolutionary method was used to investigate the essence and origin of the category of reengineering and to distinguish its main features. By means of analysis and synthesis, the conceptual bases of business processes reengineering are determined. Implementation of complex, systemic, and synergetic approaches as a basis for application of business process reengineering allowed developing a modelling methodology for forecasting scenarios of the level of competitiveness of a business unit. The application of a systematic approach is reflected in the consideration of the impact of external and internal factors on the enterprise, complex factor – in combination of factors with the criteria of the enterprises managing that are able to compete in the world market, as well as the application of method at different levels – macro, meso, and micro. Methods of economic modelling and forecasting were used for forming a model of forecasting of the level of enterprise competitiveness. Results. The main features are segregated and a method for modelling of the results of its implementation is formulated. The algorithm of modelling of development scenario as a result of the application of reengineering is developed. A model for predicting of the level of competitiveness for the Ukrainian economy is constructed as well. Practical implications. The brilliant examples of corporations that received the “second breath” as a result of the introduction and reengineering of processes were General Electric, Toyota and Chrysler, Kodak, Siemens Nixdorf Service, IBM Credit. The proposed methodological approach can be applied by enterprises to predict the level of competitiveness of an enterprise as a result of the introduction of business process reengineering, depending on possible costs and target commodity output. Value/originality. Such a method of forecasting the competitiveness of an enterprise as a result of business process reengineering is important and can be used to predict the level of competitiveness at all levels of management.

Formalization of business workflow with typed attributed graph

Purpose Business process workflow is a design conceptualization to automate the sequence of activities to achieve a business goal with involved participants and a predefined set of rules. Regarding this, a formal business workflow model is a prime requisite to implement a consistent and rigorous business process. In this context, majority of the existing research works are formalized structural features and have not focused on functional and behavioral design aspects of business processes. To address this problem, this paper aims to propose a formal model of business process workflow called as business process workflow using typed attributed graph (BPWATG) enriched with structural, functional and behavioral characteristics of business processes. Design/methodology/approach Typed attributed graph (ATG) and first-order logic have been used to formalize proposed BPWATG to provide rigorous syntax and semantics towards business process workflows. This is an effort to execute a business workflow on an automated machine. Further, the proposed BPWATG is illustrated using a case study to show the expressiveness of proposed model. Besides, the proposed graph is initially validated using generic modelling environment (GME) case tool. Moreover, a comparative study is performed with existing formal approaches based on several crucial features to exhibit the effectiveness of proposed BPWATG. Findings The proposed model is capable of facilitating structural, functional and behavioral aspects of business process workflows using several crucial features such as dependency conceptualization, timer concepts, exception handling and deadlock detection. These features are used to handle real-world problems and ensure the consistency and correctness of business workflows. Originality/value BPWATG is proposed to formalize a business workflow that is required to make a model of business process machine-readable. Besides, formalizations of dependency conceptualization, exception handling, deadlock detection and time-out concepts are specified. Moreover, several non-functional properties (reusability, scalability, flexibility, dynamicity, reliability and robustness) are supported by the proposed model.

GROUND OF BASIC ECONOMIC INDICATORS OF EFFECTIVENESS OF MACHINEBUILDING ENTERPRISES

The main objectives of the article are to determine the main economic indicators of the effectiveness of machinebuilding enterprises in the monitoring system. To optimize, you need to know what is wrong or ineffective, so it is necessary to measure various aspects of business processes that reflect the performance of the enterprise. To do this, use the monitoring system of economic performance indicators of the enterprise. So in the article existing approaches to evaluating business performance and results analysis using their validity are generalized. the criteria of evaluation of integral index of effectiveness of machine-building enterprise are certain, and also his components that is determined by basic business processes and business processes of development. The partial indicators of effectiveness are considered in the context of three-dimensional criterion format "cost - time - quality". The criteria for indicators of the individual components and the integral performance indicator based on typical Harrington scale intervals are defined and meet the following levels: high, sufficient, satisfactory, inadequate and critical level. Evaluating the effectiveness of the proposed methodological approach provides a basis for defining a list of existing problems and providing substantiated proposals for the implementation of corrective and / or preventive measures aimed at improving the company's performance. Using such an assessment will provide managers with the opportunity to receive regular analytical information to monitor the performance of the enterprise, assess the relevance of the company's current activities to strategic goals and prospects of development, timely response to organizational changes. Prospects for further research, we see in determining the ratio of proposed performance indicators to the traditional economic indicators of machine-building enterprises.

Applying the Business Process and Practice Alignment Meta-model: Daily Practices and Process Modelling

Abstract Background: Business Process Modelling (BPM) is one of the most important phases of information system design. Business Process (BP) meta-models allow capturing informational and behavioural aspects of business processes. Unfortunately, standard BP meta-modelling approaches focus just on process description, providing different BP models. It is not possible to compare and identify related daily practices in order to improve BP models. This lack of information implies that further research in BP meta-models is needed to reflect the evolution/change in BP. Considering this limitation, this paper introduces a new BP meta-model designed by Business Process and Practice Alignment Meta-model (BPPAMeta-model). Our intention is to present a meta-model that addresses features related to the alignment between daily work practices and BP descriptions. Objectives: This paper intends to present a metamodel which is going to integrate daily work information into coherent and sound process definitions. Methods/Approach: The methodology employed in the research follows a design-science approach. Results: The results of the case study are related to the application of the proposed meta-model to align the specification of a BP model with work practices models. Conclusions: This meta-model can be used within the BPPAM methodology to specify or improve business processes models based on work practice descriptions.

Modeling Dynamic Aspects of Sensitive Business Processes for Knowledge Localization

This paper introduces BPM4KI- a generic Business Process Meta-Model for Knowledge Identification, which encompasses a clear and semantically rich definition of Sensitive Business Processes (SBPs). This meta-model is well founded on «core» domain ontologies. It covers all aspects of business process modeling and knowledge management: the functional, organizational, behavioral, informational, intentional and knowledge perspectives. The aim of BPM4KI is to develop a rich and expressive graphical representation of SBPs in order to identify and localize the crucial knowledge that is mobilized and created by these processes. In this research work, we focus more specifically on the description of the « Functional Perspective», which represents the core dimension in SBP modeling, exploring the collaboration, interaction and knowledge aspects. Besides, we evaluate the relevance of some proposed concepts through a real SBP scenario from medical domain in the context of the organization of protection of the motor disabled people of Sfax-Tunisia (ASHMS).