Services Administration Research Articles

Kualitas Pelayanan Administrasi Kependudukan Melalui Website “Plavon” Dukcapil di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sidoarjo

Public services in Indonesia are one of the strategic issues because the impact is very broad and touches all public spaces. However, the quality or quality that is improved tends to run in place. The implementation of e-government is expected to be able to advocate between the demands of the community in obtaining appropriate, effective and efficient services from the city government, by utilizing Information and Communication Technology (ICT). With the use of ICT, the Population and Civil Registration Office of Sidoarjo Regency made a breakthrough in Online Service innovation or commonly referred to as Plavon Dukcapil. The purpose of this study is to determine the Quality of Population Administration Services through the Plavon Dukcapil Website at the Population and Civil Registration Office of Sidoarjo Regency. The method used in this study is descriptive qualitative. This research will focus on service quality indicators located in 5 dimensions said by Parasuraman, Zeithaml, &; Berry (in Hardiyansyah, 2011: 11), namely; Tangibles, Reliability, Responsiveness, Assurance, and Emphaty. Data collection techniques used in this study are interviews with informants, direct observation in the field, and documentation. In its implementation, Plavon Dukcapil can be said to be of poor quality because there are problems that exist in the lack of human resources in completing applications for population documents so that the document completion time tends to be long, there is no filter for service bureaus, and lack of socialization from the government about Plavon Dukcapil.

E-Readiness Operator Pelaksana dalam Penerapan Aplikasi Administrasi Kependudukan Cepat Akurat Terintegrasi (PANDU CAKTI) Di Kabupaten Tulungagung

The Population and Civil Registration Office of Tulungagung Regency launched a new solution in the form of an online application called the Integrated Fast Accurate Population Administration Service (Pandu Cakti). With the Pandu Cakti online application, the Tulungagung community no longer needs to come to the Dispendukcapil Office to take care of population documents at their respective village or kelurahan offices. With the intention to simplify and speed up the process of managing population administration. Therefore, this study aims to measure the level of e-readiness ability of operators implementing the integrated fast accurate population administration application (PANDU CAKTI) in Tulungagung Regency. the type of research used is quantitative research. While the approach used in this research is a quantitative descriptive approach with data collection techniques with questionnaire surveys, documentation, observation, and interviews. The results showed that indicators of perceived Ease of Use, attitude Toward of Using, behavioral Intention to Use, and actual System Usage were in the ready category in the application of panducakti innovation. However, the perceived usefulness indicator falls into the category of quite ready.

The dangerous precedent of censoring scientific dissemination

The American Transplant Congress (ATC) is the largest national transplant meeting in the United States jointly sponsored by the American Society of Transplantation and the American Society of Transplant Surgeons. The 2024 ATC was held in Philadelphia, Pennsylvania during which a number of peer-reviewed scientific abstracts were censored from the program by the Health Resources and Services Administration. These abstract presentations were redacted from the program for perceived conflict with current government policy effectively restricting dissemination of highly rated findings and discussion in a scientific forum. In this viewpoint, we describe the content of the abstracts that were withdrawn from the annual ATC meeting and the implications of this censorship by the Health Resources and Services Administration. We further consider the ramifications of this action for the prospective evaluation of government policy and the relationship of the contract agency with the transplant community in the context of ongoing discussions of modernizing the transplant system which has previously been critiqued for lack of transparency.

Lessons learned from the Health Resources and Services Administration health workforce well-being grantees.

Burnout and moral injury are among the most pressing issues facing healthcare and public safety today. In 2021, Congress provided $120 million through the American Rescue Plan Act for 44 Health Resources and Services Administration grants to implement evidence-informed strategies to address burnout and improve mental health among the health workforce. This article examines facilitators and barriers to implementation and reported impact of grantees' interventions. Key informant interviews (n = 39) and surveys (n = 36) with grantees were conducted between May and August 2023 and qualitatively analyzed using inductive and deductive approaches. This study found grantees were adapting their program modality, timing, and content to meet the needs of their workforce. Many grantees were increasingly focused on training/engaging leadership, establishing structures for worker engagement, and allowing worker voice and priorities to guide operational changes. Though many grantees could not yet report program impact, those who could provide early data documented decreases in staff turnover, burnout, and moral distress. A common challenge was ongoing resource constraints, including staff and leadership turnover. Findings suggest health and public safety organizations continued to struggle with staffing post-COVID, increasing the challenges of implementing their programs to improve burnout and well-being. However, just 18 months into their activities, grantees reported their efforts were leading to changes in organizations, culture, and the experiences of individuals. Key lessons include the importance of engaging workers, building trust, and developing intentional communication, evaluation, and feedback strategies to advance organizational-level efforts to improve worker and learner well-being. (PsycInfo Database Record (c) 2024 APA, all rights reserved).

Virtualization of Service Consumer Behavior in Poland – A Post-Pandemic Perspective

ABSTRACT This article explores the impact of the COVID-19 pandemic on the virtualization of consumer behaviors in the Polish service sector, emphasizing shifts in service delivery mechanisms. The pandemic acted as a catalyst, accelerating the adoption of virtual solutions across various sectors including tourism, gastronomy, culture, education, and healthcare, as necessitated by social distancing and other restrictive measures. The article first outlines the integration of digital solutions into various service sectors, focusing on the impact of these technologies on consumer behaviors and service delivery. Next, utilizing an online survey conducted in November 2022 with a sample of 1,100 respondents, whose socio-demographic profile corresponds with that of Polish internet users (Ariadna panel), the study examines consumer perceptions and the effectiveness of digital transformations during the pandemic. The findings indicate a high appreciation among Polish consumers for virtual solutions that improved access to and use of services during restrictive periods. However, the continuation of these virtual engagements post-pandemic appears selective, with significant inclination towards solutions in administrative, food delivery, and telemedical services, while long-term engagement in virtual cultural services is less favored. This study underscores the dual role of necessity and technological advancement in reshaping consumer interactions with service sectors, suggesting a sustained yet selective future for virtual service consumption post-pandemic.

Late effects after allogeneic haematopoietic cell transplantation in children and adolescents with non-malignant disorders: a retrospective cohort study

Continued advances in haematopoietic cell transplantation (HCT) for children with non-malignant diseases (NMDs) have led to a growing population of survivors in whom late occurring toxic effects remain a challenge. We investigated the incidence of and risk factors for post-transplant toxicities in a contemporary cohort of children and adolescents undergoing HCT for NMDs. In this retrospective cohort study, we extracted data from the Center for International Blood and Marrow Transplantation Research (CIBMTR) database to analyse timing and incidence of effects and risk factors associated with late effects of HCT for treatment of NMDs at age 21 years or younger. Late effects of interest were avascular necrosis, cataracts, congestive heart failure, myocardial infarction, diabetes, gonadal dysfunction, growth hormone deficiency, hypothyroidism, renal failure requiring dialysis, and neurological events (stroke and seizure). Cumulative incidence of each late effect was calculated at 5 years and 7 years after HCT. Risk factors were evaluated in Cox proportional hazards regression analyses. Main exposures were primary NMD, age, sex, ethnicity and race, insurance, donor and graft type, myoablative conditioning, total-body irradiation exposure, graft-versus-host disease (GVHD), and transplant year. Primary outcomes were rates, cumulative incidence probability (95% CI), and risk-factors for organ-specific late effects. Between Jan 1, 2000, and Dec 31, 2017, 7785 patients aged 21 years or younger underwent HCT. 1995 patients were ineligible or did not consent to be included. 5790 patients from 171 centres were included in the analysis. 3505 (60·5%) of 5790 patients were male and 2285 (39·5%) were female. 2106 (36·4%) patients were White, 771 (13·3%) were Hispanic, and 773 (12·7%) were Black. 1790 (30·9%) patients were non-USA residents. Median age at HCT was 5·5 years (range 0·0-21·0). 1127 (19%) of 5790 patients had one late effect, and 381 (7%) had at least two. At 7 years post-HCT, the cumulative incidence probability was 1·9 (95% CI 1·5-2·3) for cataracts, 4·9 (4·3-5·6) for diabetes, 2·6 (2·1-3·1) for gonadal dysfunction, 3·2 (2·7-3·8) for hypothyroidism, 5·0 (4·4-5·7) for growth disturbance, 8·1 (7·4-8·9) for renal failure, 1·6 (1·3-2·0) for avascular necrosis, 0·6 (0·4-0·8) for congestive heart failure, 0·2 (0·1-0·3) for myocardial infarction, and 9·4 (8·6-10·2) for neurological effects. Age 10 years or older at HCT, unrelated donor source, total-body irradiation, and GVHD were identified as risk factors for long-term effects. The findings highlight the need for, and access to, multidisciplinary and lifelong follow-up for children undergoing HCT for NMDs. As more children undergo treatment with cellular therapies for non-malignant conditions, further analyses of post-transplant data could increasingly guide treatment decisions and subsequent long-term surveillance. National Cancer Institute, National Heart, Lung and Blood Institute, National Institute of Allergy and Infectious Diseases, Health Resources and Services Administration, and Office of Naval Research.

Implementation of the Use of the Hospital Management Information System (SIMRS) at the PKU Muhammadiyah Clinic, North Lombok

The advancement and development of information technology is currently growing so rapidly in all fields including in the health sector. Especially in hospitals. Hospital information systems have an important role in clinical and administrative services. One of the developments in information systems in hospitals is electronic medical records which have become an integral part of the online-based Hospital Management Information System (SIMRS) application which is computerized in an integrated system stored in a central database.

Pengaruh Corporate Social Responsibility Dan Good Corporate Governance Terhadap Manajemen Laba

This study aims to determine the effect of motivation and work discipline on the performance of employees at the Department of Population and Civil Registration of Tangerang City in providing administrative services. This research employs a descriptive quantitative statistical approach, using primary data. Data collection was carried out through questionnaires, with 93 respondents selected through random sampling, and data was processed using SPSS version 26. The results of the study indicate the regression equation Y = 2.423 + 0.382X1 + 0.628X2, showing that both motivation and work discipline have a positive and significant effect on employee performance. Simultaneously, motivation and work discipline positively and significantly influence employee performance, with an R square value in the determination test of 0.652. Thus, motivation and work discipline account for 65.2% of the variation in employee performance at the Department of Population and Civil Registration of Tangerang City, which is categorized as strong.

Benefits and risks of using Artificial Intelligence in the Mexican Tax Administration Service (SAT). An analysis from the perspective of academic researchers

En el Plan Maestro 2024 el Servicio de Administración Tributaria de México (SAT) anunció formalmente que la Inteligencia Artificial (IA) será utilizada para clasificar a los contribuyentes de acuerdo con su riesgo fiscal, identificar redes complejas de elusión y evasión, y detectar inconsistencias asociadas con el contrabando y empresas fachada. El objetivo de este trabajo es identificar, analizar y comparar la percepción de investigadores académicos sobre los posibles beneficios y los potenciales riesgos del uso de la IA en el SAT. Para ello, se elaboró un cuestionario que fue respondido por 65 investigadores adscritos a grupos o institutos de investigación especializados en IA o administración tributaria de distintas universidades mexicanas. De acuerdo con dichos investigadores los posibles beneficios del uso de la IA en el SAT son: optimización del tiempo y recursos; mayor eficiencia y eficacia en los procesos; reducción del fraude y la evasión fiscal; mayor precisión en los cálculos; reducción de los costos operativos; aumento en la recaudación tributaria; y mejoramiento del servicio a los contribuyentes. Por otro lado, los potenciales riesgos del uso de la IA en el SAT son: utilización de algoritmos con sesgos socioeconómicos, de raza, nacionalidad y género que se traducen en procesos de discriminación, exclusión e injusticias; desaparición de puestos de trabajo; procesos que se convierten en una “caja negra”; hacer difusa la responsabilidad de los servidores públicos; problemas de transparencia; generación de desempleo, y uso no autorizado de los datos de los contribuyentes.

Characteristics of Organizational Culture on the Quality of Health Services in Meepago Region (Nabire Regency) Study in the Field of Public Administration

This study aims to emphasizes the characteristics of organizational culture and its impact on the quality of health services in public administration in Nabire Regency. The main argument in this research places Robbins' idea of ​​organizational culture into the characteristics of primary organizational culture. Method used in this research is descriptive qualitative, with the data source from observations, in-depth interviews, and documentation. The findings in this research showed that secondary organizational cultural characteristics also had a dominant influence in shaping organizational culture at the research location. The findings in this research show that primary cultural characteristics alone are not enough to achieve optimal quality of health services, especially in conditions in countries or regions that have not yet been settled and established, but on this occasion I dared to add new organizational cultural characteristics which I call cultural characteristics. Further research can develop the results of this research to investigate health services with a wider scope or in different cases in other places.

Health Promotion and Disease Prevention Through Pharmacy Interventions

The rapidly developing discipline of health informatics offers enormous potential to enhance the prompt administration and high-quality services provided by the healthcare system. One invention that has significantly altered the world is information technology. Health informatics is the application of practical information technology features to healthcare practices with the goal of improving patient outcomes. It significantly facilitates information sharing amongst medical experts. In clinical practice, having reliable, evidence-based data readily available is really beneficial. There are several facets to health informatics. The first is the keeping of medical records. This includes computerised prescribing and electronic management of medical records. It is beneficial to have quick access to all of a patient's medical records. Health experts' time can be greatly saved by this. The availability of a sizable patient population's health data, which may be used for population-based investigations and research, is another benefit. A component of health informatics, clinical decision support systems (also known as CDSS) assist medical professionals, particularly physicians, in making decisions regarding patients throughout their regular practice. They are created as applications or software to be utilised in patient care.

Residential mobility for young adults in extended foster care

BackgroundPlacement stability is tied to well-being among children living in foster care, yet residential mobility remains largely unexplored for transition-age youth residing in extended foster care (EFC) between ages 18 and 21. During the time young adults in EFC can remain in foster homes, child welfare agencies offer living arrangements tailored to the transition into adulthood. In supervised independent living placements (SILPs), residents receive monthly stipends to cover their housing expenses and are responsible for covering food, utilities, and other basic needs-related costs. Transitional housing placements (THPs) offer light-touch caregiving during the transition to independence to ensure that residents have their basic needs met. ObjectiveThe current study is the first comprehensive examination of factors associated with residential mobility in a statewide population of young adults residing in EFC. ParticipantsUsing California administrative Child Protective Services records, we identified young adults who turned 18 between 2016 and 2019 and lived in care for at least 1 week (N = 10,517). MethodsNegative binomial regression evaluated the association between residential characteristics and per-year EFC moves. ResultsWe found that young adults had a median number of 1.0 moves during EFC, with a median rate of 0.67 moves per year in EFC (i.e. roughly one move every 18 months). SILPs and THPs were the most common primary residence types among the study population (41.6 % and 26.0 %, respectively). The average duration of stay in EFC was two years, which varied by primary residence type. Regression results showed that predominant residence type in EFC was associated with EFC mobility, with young adults in SILPs being more likely to experience slightly higher mobility than those primarily living in other residence types (0.82 versus 0.75 moves per year in EFC). ConclusionsFindings suggest that housing for EFC residents tends to be long-lasting and relatively stable in California. Modest variations in mobility by residential type and by experiences in foster care before age 18 underscore the importance of integrating housing and psychosocial resources during independent living planning processes. The commonality of out-of-county residence should be considered when determining housing and transportation expenses for residents, given its potential implications for access to medical and behavioral health care, academic institutions, and employment opportunities for young adults receiving EFC services.

Design and Development of a Web-Based Industrial Work Practices Information System to Improve Administrative Services

Design and Development of a Web-Based Industrial Work Practices Information System to Improve Administrative Services

Delivery Performance of the Administrative Services as Perceived by School Heads and Teachers of El Salvador City Division

This study evaluated the administrative services in the El Salvador City Division Office for the 2021-2022 school year, focusing on personnel, cash, records, and supply and asset management. The research involved 15 school heads and 253 elementary teachers using a survey patterned from Executive Order No. 366. Statistical tools like frequency, percentage, mean, standard deviation, and t-tests were used to analyze the data. The findings revealed that many school heads hold doctorate degrees and have 11-20 years of experience, typically in leadership roles such as Principal or Head Teacher. They have also participated in multiple training sessions. Teachers, however, generally hold bachelor's degrees, have less than 5 years of experience, and occupy Teacher I positions, with some engaging in training at various levels. Both groups rated the administrative services highly. A significant relationship was found between their profiles and how they assess administrative services, suggesting that the educational and professional backgrounds of school heads and teachers influence their perceptions of service effectiveness. The study recommends that the division office improve transparency by timely posting school expenditures and balances to enhance data communication for school heads and teachers.

Effectiveness of the Application of the Integrated Population Information System (Sintren) in the Issuance of Death Certificates at the Population and Civil Registration Office of Cirebon Regency

The Integrated Population Information System (SINTREN) is a collection of actions to organize and distribute death certificate documents and population data electronically or via the internet using existing technology, communication, and information facilities. The SINTREN system is used with the aim of providing convenience in population administration services related to death certificates in Cirebon Regency. This research aims to review whether the management of the application or website is able to cut the distance and time of users to be more efficient. The research employs a qualitative approach through observation, documentation, and observations, with a particular focus on informants who were directly involved in the application of the SINTEREN application for issuing death certificates. Data analysis was conducted using Budiani's theory of effectiveness, which includes evaluating the accuracy of program goals, the effectiveness of program socialization, the achievement of program objectives, and the monitoring mechanisms in place. The study contributes by analyzing and interpreting data collected from various sources, providing insights into its implementation, functionality, and impact on improving population and civil registration services. This study could help identify areas for improvement, enhance system efficiency, and inform future policy decisions regarding population information management in the region.

Nurse faculty shortage problem and a grant solution to the problem

Introduction: The projected growth of the nurse workforce will drive the need for more nurse faculty in the U.S., with an estimated needed increase of 24% (16,000 new faculty) to meet workforce demands between 2016 and 2026. However, nursing schools have struggled to keep pace with growing enrollment demands and faculty retirements.Methods: To meet the needs of the nursing workforce and to address the nursing shortage by educating qualified faculty, the University of Cincinnati College of Nursing (UC CON) has applied for and received funding through the federal government’s Health Resources & Services Administration (HRSA) Nurse Faculty Loan Program (NFLP) grant.Results: Since 2012, the UC CON has utilized the NFLP to provide nearly $4.4 million in loans to students. The UC CON has supported 115 individual graduate-level nursing students with NFLP funds. As of 6/07/24, 73 UC CON degrees have been awarded. Several prior recipients are working as nurse faculty, some at rural and community colleges where the nurse faculty shortage is most acute. Some of the students who received NFLP funds and graduated are working in medically underserved and/or rural areas across the U.S.Conclusions: A new grant submission was funded in June 2024 to fund more doctoral students and Master of Science in Nursing Education Students. The UC CON provides additional components (e.g., nurse educator development, professional development, and job search support) to strengthen recipients’ preparation and marketability for nurse faculty roles in all regions, including rural and underserved areas.

Thirty Years of Midwifery Education in the Rural and Diverse State of New Mexico.

The purpose of this article is to discuss the evolution of the University of New Mexico (UNM) Nurse-Midwifery Education Program, its impact on New Mexico communities, and the vision moving forward for the program in a rural and culturally diverse state. New Mexico has a rich history of community-based midwifery and the UNM Nurse-Midwifery Education Program, founded in 1991, is rooted in this tradition. Graduates are prepared to practice in rural and underserved communities, advance birth equity, and decrease perinatal health disparities. Faculty have advanced the program mission to improve the health and well-being of New Mexico families through diversifying the midwifery workforce, growing community collaboration, and engaging in research and scholarship activities aimed at promoting access to care. Program faculty recognize the critical need to address factors underpinning the rising maternal morbidity and mortality crisis, including rurality, poverty, and structural racism. These efforts have yielded positive results, with 60% of program graduates serving New Mexico communities and increasingly diverse midwifery student cohorts (70% of currently enrolled students). Efforts to support midwifery student success are bolstered through a recently awarded Health Resources and Services Administration Maternity Care Nursing Workforce Expansion grant. Through such endeavors, the program will continue to strive toward social justice and human dignity.

Modernization of administrative services in Ukraine based on the approval of new principles of their provision

The article is devoted to the topic of introducing new approaches to the provision of administrative services in Ukraine based on the approval of new principles of their provision. It is noted that administrative services are the leading means of realizing the rights of citizens in the field of public administration, because the absolute majority of cases decided by public administration bodies are initiated by citizens themselves and concern their subjective rights. The Ukrainian state quite successfully coped with the challenges in the field of administrative services after the beginning of the full-scale invasion of the Russian Federation on February 24, 2022. At the current stage, the format of “state-citizen” and “state-business” relations must be modernized taking into account modern technologies, optimization of procedures and improvement of service quality . Of great importance in the process of providing administrative services is the focus on modern, objective principles of their provision determined by socio-economic and technological development. After all, today a widespread phenomenon is the “digitalization” of the process of providing administrative services, which involves the introduction of electronic document management, the creation of online platforms for receiving services, and the automation of administrative procedures. The Center for Political and Legal Reforms developed the “Strategy for the reform of administrative services and their digitalization”. From the analysis of the document, it follows that the principles of providing administrative services today need a doctrinal update in their interpretation. In particular, the system of principles of administrative services should be supplemented with such things as decentralization of powers, simplification of procedures for the provision of administrative services, formality, integration of basic services in the Central Administrative Service, compensability for the provision of administrative services, unification of the procedure for resolving administrative cases, development of electronic public services, proactivity of public administration in in the field of provision of administrative services, protection of personal data.

Factors Related to Employment of Transition-Age Youth With Intellectual Disability

This study examined the relationship between demographic factors and disability type and employment in transition-age individuals with intellectual disabilities who received state vocational rehabilitation services. The study conducted a cross-sectional secondary data analysis of the Rehabilitation Services Administration 911 dataset with an inclusion sample of 39,060 youth. Results indicated that race, ethnicity, gender, education level, and disability type correlated with employment. Specifically, individuals of transition age who were Black, Hispanic, female, had an intellectual disability, and had not completed high school were less likely to be employed than their counterparts who were White, non-Hispanic, male, had a disability other than intellectual disability, and had completed at least high school. These findings were consistent with the previous research. The authors posited that such research going forward would benefit from more studies utilizing primary data collection, mixed-methods designs, more discernment among modifiable and nonmodifiable demographic factors, and using an intersectionality lens to understand the cumulative effect of factors associated with disadvantage or marginalization (i.e., race and ethnicity) on employment in this population.

Characteristics and social significance of the civil service

The article is devoted to the problems of the categorical apparatus of the civil service in Ukraine. The civil service in our country is recognized as one of the most important institutions in the formation and development of Ukrainian statehood. It is from this institute that the quality of functioning of the social and political system as a whole and the solution of multifaceted tasks and functions of the modern state depend. Civil service has the greatest influence on the development of constitutional and legal formations and is the basis of state construction. It is argued that the civil service is a complex and multifunctional, legal and political institution, the essence of which is the performance by officials who are endowed with high professionalism, act in a complex relationship and in close interaction both among themselves and with other systemic entities, political forces, by public organizations and citizens, tasks and functions of the state within the legal field and in accordance with the authority granted to them to create social benefits, further development of social well-being and stability in the state. The most important features of the civil service are highlighted: the content of the civil service is an activity aimed at the practical implementation of tasks and functions of the state (analysis, development and implementation of state policy, ensuring the provision of affordable and high-quality administrative services, etc.); the public nature of this activity; professionalism; politically impartial character. It has been established that the priority of human rights and interests over the interests of the state should be the main feature of modern civil service. The goal of the civil service is disclosed, which consists in streamlining and increasing the efficiency of the processes of formation and implementation of state power and state administration, provided that responsibility for the performance of the powers of the position and social and economic guarantees of the civil service are combined. The main goals and tasks of the civil service have been defined in terms of ensuring the fair, effective and stable activity of state authorities in accordance with their powers and competence, aimed at protecting the rights and freedoms of people and citizens, as well as creating conditions for the development of civil society.