Accommodation Establishments Research Articles

Hotel attributes, guest experiences, and satisfaction among DOT-Accredited Mabuhay accommodation establishments: A case in the Caraga Region

Hotel attributes, guest experiences, and satisfaction among DOT-Accredited Mabuhay accommodation establishments: A case in the Caraga Region

Towards green hospitality: exploring the consumer perceived value of pro-environmental star-graded accommodation

PurposeThis paper explores the effect of pro-environmental measures and green behaviour of star-graded accommodation establishments on the consumer perceived value that domestic tourists associate with them. From our study’s perspective, value creation via green hospitality may promote more responsible and environmentally friendly consumptive behaviour amongst domestic tourists.Design/methodology/approachDesigned as a cross-sectional deductive study, data were generated from an online panel sample of 440 South African domestic tourists. The hypotheses were tested using SmartPLS 4 via partial least squares–structural equation modelling. Further, multi-group analysis assessed and exposed gender-based differences.FindingsThe findings imply that green hospitality positively influences the value perceptions of tourists. More in-depth analyses indicate gender-based heterogeneity in the effect of green hospitality aspects on consumer perceived values. Our findings establish pro-environmentalism within the accommodation sector as an approach to initiating pro-environmental behaviour change through value creation.Originality/valueOur study extends the theory around pro-environmental behaviour and provides empirical evidence from domestic tourists as an under-researched population within the debate around tourism sustainability and green hospitality. The study sheds new light on the importance of supply-side green interventions in tourist behaviour and highlights the potential influence of gender differences. It explores this in the context of an emerging tourism destination in the Global South.

INTEGRAL ASSESSMENT OF TOURISM DEVELOPMENT IN ŁÓDŹ AND ŁÓDŹ VOIVODESHIP IN 2004–2021

The main aim of the article is to present an assessment of the dynamics and determine the trends in the tourism development in Łódź and Łódź Voivodeship in 2004-2021, as well as to compare them. Comparison of the tourism development in Łódź and Łódź Voivodeship was carried out on the calculation and analysis of integral indicators. The integral indicator was calculated based on 14 indicators grouped into three groups: 1) tourist accommodation establishments (9 indicators); 2) museums, including branches (3 indicators); 3) organization of mass events (2 indicators). Data collection by groups of indicators was carried out by the statistical observation method. As an information base, it is advisable to use official sources of information, namely data from the official website of Central Statistical Office of Poland and Regional Statistical Office in Łódź. To bring a significant number of different-quality and different-sized analytical indicators of tourism development, which were used to calculate the integral indicator, into a comparable form, they were normalized. Determination of weighting coefficients was carried out by an expert method (ranking method). The analysis allows come to conclusion about presence of common upward trend in the tourism development in Łódź and Łódź Voivodeship with elements of fluctuation in the period of 2004-2019 as well as general dramatic decline in 2020. However, compound annual growth rate of the tourism development in Łódź and Łódź Voivodeship for the analyzed period differs and equals 9,04% and 7,18% respectively. With continued investment in infrastructure, cultural and tourist projects, the region is likely to continue to grow as a popular tourist destination in the coming years. The development of tourism in Łódź and Łódź Voivodeship has been driven by a combination of the following factors: converting a rich history and cultural heritage into cultural and entertainment centers both for tourists and for the locals; significant investment in tourism infrastructure; investing in marketing, advertising and destination management; development of the entertainment industry, etc.

‘Dear guest, pay for your language’. How accommodation rating and ownership effect language presence on the Online Linguistic Landscape

Abstract The present paper draws on the concept of Online Linguistic Landscape (Kallen, Ní Dhonnacha & Wade, 2020) to explore code preference on hospitality websites at international tourist destinations. The analysis of a purpose-made database comprising the websites of all 254 accommodation establishments in Palma (Mallorca, Spain) reveals that although major tourist markets condition code presence on websites, the wide array of languages displayed does not correspond to the narrower catalogue of visiting nationalities. Beyond the strictly informative, websites have become effective promotion and sales tools, and marketability derived from vogue associations may mean that a language is listed on a website, even when other, more frequent guest languages are not. The scant online presence of Catalan, the autochthonous language of Mallorca, illustrates how, in mass tourism environments, minority languages are at the crossroads of succumbing to the demands of the market or submitting to processes of commodification of uncertain outcome.

Law on environmental protection in tourist villages in the context of sustainable development of the tourism industry: A qualitative case study in Vietnam

After the Covid-19 pandemic, Vietnam's tourism industry welcomed 1.37 million international visitors. For the whole year 2023, the total number of international visitors will reach 12.6 million, nearly 3.5 times higher than in 2022, exceeding 57% of the original target (8 million) and reaching the adjusted target (12 -13 million views). In Vietnam, which a country which is undergoing economic development, this is a good sign for many workers and businesses, but it can create great pressure on environmental protection in many localities with tourist destinations. For example, as a destination attracting foreign tourists in Hoi A City, Quang Nam Province, Vietnam, the average amount of waste per day is nearly 100 tons; of which single-use plastic waste accounts for 15 - 23% (Thu Huong 2022). In order to prevent and minimize environmental pollution in tourist villages, the Goverment of Vietnam has issued many different documents such as: Decree No. 08/2022/ND-CP orienting no circulation after 2025 and using single-use plastic products and non-biodegradable plastic packaging in tourist areas and destinations; Decision No. 1316/QD-TTg Project to strengthen plastic waste management in Vietnam also points out that by 2025, 100% of tourist resorts and accommodation establishments will not use single-use plastic products and plastic bags which are so hard to decompose. In addition, the Government has also issued a set of criteria guiding environmental protection for tourism establishments and services in tourist areas and destinations, with instructions on minimizing plastic waste...However, around the issue of environmental protection in tourist villages in Vietnam, there are still problems that need to be solved. Through qualitative analysis method, the authors will analyze and propose solutions to remove regulations related to environmental protection mechanisms in tourist villages, aiming at sustainable development of the tourism industry towards a circular economy in the current period.

REVIEW OF THE PANDEMIC PERIOD, REORGANIZATION OF THE SZEKLERLAND’S TOURISM OFFER

The study seeks to answer the question of how the counties of Szeklerland, Harghita, Covasna and Mureș in Romania have changed in recent years, primarily between 2017 and 2022, in the middle of which period the pandemic which began in 2020, triggered various difficulties. Data from the Romanian National Statistical Institute were used in the research, providing insights into the changes in tourism in Romania and Szeklerland. The data include yearly changes, such as changes in the number of accommodation establishments, their occupancy rates or the number of guests arriving at the establishments, as well as monthly breakdowns, which are mainly necessary for the analysis of seasonality. The results obtained from the secondary data analysis used in the study reflect the nature of the difficulties faced by the tourism sector during the pandemic period and the trends in the efficiency of tourism supply in the period preceding and following the pandemic. The 2010s have clearly been a year of step-by-step development and minor successes in tourism, culminating in 2019 in terms of the turnover of accommodation in Szeklerland. During this period, a number of new tourist units opened their doors, with 35,889 new beds added in Transylvania between 2012 and 2022 and 2,427 new beds added in Szeklerland between 2012 and 2022. After a good period for the sector, a slight change in trend started in 2020, mainly due to the fact that tourists started to prefer trips that require less personal contact with other tourists, but also due to a significant change in their accommodation needs, with an increase in both the number of accommodation units and the number of beds for higher quality accommodation types, while the opposite is observed for lower quality accommodation types.

NEW CHALLENGES IN DIGITALIZATION INNOVATIONS OF TOURISM SERVICES AT THE EXAMPLE OF HOSPITALITY

Digitization in tourism represents a big challenge. Worldwide initiatives are directed towards its application in the service of the industry. Already at the present time, their portfolio is quite broad and gives opportunities for the use of these innovations. The aim of the empirical study was to find out, analytically evaluate and describe the perception of the attractiveness of selected digital tools in hotel rooms and the interest in them. Through questionnaire research as a tool of quantitative research, it approximates the results on a sample of Slovak respondents, who participate in tourism and use the accommodation services regularly. The results point to the fact that digital tools harmonize the offer, but do not represent a highly attractive element without which the tourists could not imagine their stay in accommodation establishments.

THE HUNGARIAN TOURISM AND HOSPITALITY SECTOR IN THE MIRROR OF THE CRISES

The economic impact of the tourism and hospitality sector as an economic system is partly general, similar to other sectors of the economy, and partly specific. At the same time, the sector is a major driving force for macro-economies, with positive effects on various sectors of the economy. Based on an analysis of current statistical data, the study formulates the characteristics of the sector: the share of hotels and restaurants in GDP, the revenue from accommodation fees of commercial accommodation establishments, the evolution of the turnover of guests in commercial accommodation establishments, the average gross monthly earnings of employed persons, etc. Analysing the data for the period under review, 2008-2021, we can see that Hungary started to see some growth in employment and average gross earnings after 2010, but still lagging behind the targets set in 2005. In line with international trends, tourism in Hungary has developed positively in several areas by 2019, reaching or exceeding pre-2008 crisis levels, with overall growth in the sector exceeding the national economy average. However, the sector's performance was also significantly affected by the sharp decline caused by Covid-19 and the war situation in 2022. The aim of the analysis is to present the impact of the international financial crisis starting in 2008 and the Covid-19 epidemic in March 2020, to compare the effects of the two crises on GDP, labour market factors, with a special focus on the accommodation and food services sector.

Perceived capitalisation of Wi-Fi as a free service at locations of accommodation establishments from Maramureș Land using Booking.com score data and mobile signal coverage data

Perceived capitalisation of Wi-Fi as a free service at locations of accommodation establishments from Maramureș Land using Booking.com score data and mobile signal coverage data

Survival Probability of Tourist Accommodation Establishments in Romania in Relation to the Action of Some Relevant Factors

The units with tourist functions in Romania have a variable duration of activity resulting from the actions of different factors, but which can be analysed mathematically through survival analysis models. The number of establishments offering accommodation for tourism purposes in Romania exceeds 22,000, and the data indicated by the Ministry of Economy, Entrepreneurship and Tourism on the companies that manage them are the inputs of the study. These allowed for the creation of a statistical database showing the total operating time from establishment to the present or to the cessation of activity. Grouping was carried out according to the type of establishment, the location of the companies in rural or urban areas, their belonging to a geographical region of Romania and classification according to the comfort category. The drawing up of evolution curves describing the probability of survival of the establishments, distinctly for the groups mentioned, and the statistical analysis to establish the significance of the differences between the groups provide information that allows for determining and understanding how certain factors influence the chances of survival of the tourist establishment. The type of accommodation unit, the region of development in which the unit is located and the category of comfort are the factors that have a statistically significant influence on the probability of survival of these units. The location of tourism units in rural or urban areas is not a relevant factor. Knowledge of the actions of these factors allows for optimising the measures taken at the start of an activity in the tourism industry. These can result in improving the survivability of tourism. Sustainable tourism involves developing and supporting different forms of tourism by implementing activity management at both the accommodation unit level and at the locality, regional or whole tourist area level. The survival and continuity of the tourism business on the market and, at the same time, respect for the natural, social and economic integrity of the environment can ensure the rational exploitation of natural and cultural resources for future generations.

The impact of the COVID-19 Pandemic on accommodation preferences in Italy: a temporal and geographical analysis (2018-2022)

The spread of the Coronavirus has triggered a global crisis, significantly altering global geopolitical balance. The pandemic has profoundly disrupted the performance of the global economy, causing disruption and losses in all sectors. Once the lockdown period was over, economic production and the labor market began a delicate process of adaptation to new conditions. The tourism sector, due to the restrictions imposed to reduce national and international flows, has suffered a significant impact and has been forced to reinvent itself through new travel methods. This study aims to analyze the adaptation of the tourism sector, with attention to preferences relating to accommodation facilities. The analysis focuses on the partial replacement, during the holiday organization phase, of traditional hotel establishments with more open-space solutions, such as campsites and tourist villages. The data provided by ISTAT as part of the Occupancy in tourist accommodation establishment, relating to the period 2018-2022, is used. This time frame includes the years before the pandemic, the years characterized by the spread of the virus and the subsequent recovery period. At first, the situation at national level during the years considered is examined. Subsequently, the analysis is deepened at a regional level, in order to understand the trend in the four Italian geographical macro-areas: Northern Italy, Central Italy, Southern Italy and Insular Italy. This subdivision allows us to precisely identify the regions that follow a trend in line with the national one and those that deviate from it. The main objective of the study is to analyze consumers' choices during the pandemic, investigating whether the latter has actually permanently changed their preferences, or whether we are witnessing a return to habits prior to the health crisis. Through this analysis, we intend to provide a detailed and articulated vision of the impact of the pandemic on Italian tourism dynamics, contributing to the understanding of the changes taking place in the sector and future prospects.

THE EFFECTS OF AIR POLLUTION ON TOURISM IN THAILAND

Air pollution not only affects people's health but also tourism especially in Thailand because it is the most important industry in Thailand. Therefore, this research aims to examine the effects of air pollution on the number of tourists using particulate matter (PM10) data as the proxy for air pollution and the number of tourists staying at accommodation establishments in the province as the agent of the number of tourists (Tourist). Furthermore, the effect of the price of tourism factor represented by the consumer price index (CPI); and the weather factor with indicators such as rainfall (RAIN) and highest temperature (TMAX), on the number of tourists were also considered. The research data were panel form, and the cross-section data were collected from seven significant tourist provinces representing each region with the time series during March 2018 to December 2021. These data were tested for cross-section dependence and the panel unit root test. After that, the long- and short-term relationships were detected by using the panel autoregressive distribution lag (Panel ARDL) model with the pool mean group (PMG). The findings revealed that the increase of PM10, CPI, TMAX and RAIN reduced the number of tourists.

Investigating the Performance of the Tourism Industry in the Kabarole District of Uganda

This study investigates the performance of the tourism industry in Kabarole district, Uganda. The study adopted a cross-sectional research design with a sample of 154 respondents that was determined using Solvene’s method of sample size determination. Findings confirm that there is a significant influence of tourism attraction sites on the socio-economic performance of local communities in the Kabarole district, which indicates that an increase in attraction sites results in increased job creation in the district. Based on the findings, the study recommends that efforts should be made by the Kabarole local government district in conjunction with the central government to improve the condition of transport routes to enable tourists to maintain their contact with the rest of the world and enhance the fringe benefits to the local communities. Also, more accommodation establishments should be established in the local district to create further employment opportunities for locals in the district. Keywords: Income, Performance, Revenue, Socioeconomic development, Tourism.

Quantifying climatic suitability for tourism in Southwest Indian Ocean Tropical Islands: Applying the Holiday Climate Index to Réunion Island.

Climate is a key resource for tourists and tourism providers. Varied approaches to quantifying climate resources for tourism have been developed in the last 40years, computing indices from a range of meteorological variables to measure the comparative climatic suitability of different destinations through time. This study provides the first application of a tourism climate index in the tropical southwest Indian Ocean, applying the recently developed Holiday Climate Index (HCI) for Réunion Island. The suitability of this index is evaluated for the case of this French department, with a particular focus on air conditioning availability in tourism accommodation establishments as this index excludes night-time thermal comfort. Both iterations of the HCI (HCIBeach and HCIUrban) are computed with meteorological data from Roland Garros Airport for the period 1991-2020, exploring monthly, annual, and seasonal climatic suitability. Mean monthly HCI scores reveal considerable seasonality in climatic suitability for tourism on the island with scores ranging from 89.3 ('excellent') to 36.9 ('marginal') for the HCIBeach and 85.0 ('excellent') to 27.5 ('unacceptable') for the HCIUrban, with more favourable scores calculated for July and August, displaying a clear austral winter peak seasonal classification. Over the 30-year period, there is no statically significant change in mean annual climatic suitability, and at a monthly scale, only one month of the year for each index displays statistically significant trends. These results are important in informing tourism strategies for the island to maximise visitor satisfaction through targeting advertising more deliberately for peak touristic climate suitability during the winter months.

Quality of service of accommodation establishments as a factor in tourism competitiveness

This study examines the quality of service provided by accommodation establishments as a factor in tourism’s competitiveness. The new application of the concept of quality is determined by the customer's perception, interests, and expectations, and quality is a competitive factor that will lead to full customer satisfaction. The purpose of the study was to determine the service quality of lodging establishments based on guests' perceptions of tangible elements such as reliability, responsiveness, safety, and empathy as factors of tourism competitiveness in northern Peru. The study had a quantitative approach with a descriptive, non-experimental, cross-sectional design. A non-probabilistic convenience and intentional sampling method was chosen, in which 14 lodging establishments participated. The modified SERVPERF service quality measurement scale was used. The tangible element dimension is perceived from the establishment's facilities and the staff's appearance. Reliability with the promise of service at the established time and the predisposition to solve problems. Responsiveness is perceived in terms of speed of service and the ability to respond to customer needs. Security is perceived in terms of trust, discretion, and respect for guests' privacy, as well as in the transactions they carry out. Finally, empathy in the personalization of service and friendliness. The results show positive perceptions in the five dimensions of the SERVPERF model, concluding that the level of service quality is regular in lodging establishments based on the guest's perception. An important fact to consider is that between 20% and 30% of the respondents' answers are neutral, showing aspects to be improved, such as the use of attractive materials, personalized attention, and guest satisfaction.

The Impact of Brand Value Factors on Online Booking Intention of Domestic Tourists in Nha Trang City, Vietnam

The study clarifies the relationship between brand value and domestic tourists' online booking behavior. There were 450 surveys sent out and 412 surveys were collected. During the data entry and data cleaning process, there were 22 invalid answer sheets. As a result, 390 surveys met the requirements to be used for data analysis. Convenience sampling was used to gather data from 390 visitors who stayed at 15 1 to 2 star accommodations in the city of Nha Trang, Khanh Hoa province, Vietnam. SPSS 22.0 is used to analyze to find the optimal research model and determine the level of impact between the variables in the model. The researcher conducted Cronbach's alpha reliability analysis and EFA exploratory factor analysis to measure and test the convergence of variables. Besides, the researcher conducted regression analysis to test research hypotheses and research models. Finally, there is the T-test and Anova test. The research’s results show that brand awareness, brand image, perceived quality and brand loyalty have, from high to low, impacts on the online booking intention of domestic tourists. In particular, brand awareness has the most positive impact on the online booking intention of domestic tourists, especially after the Covid-19 pandemic. The results contribute to help hotels better understand the components that impact online booking intentions of domestic tourists in Nha Trang through tourists' perception and behaviors when booking online. Simultaneously, the research propose managerial implications and solutions to improve business efficiency of accommodation establishments.

Tourism Resilience in CALABARZON Region Philippines

This research explores the tourism resilience of Resort Hotels in Region IV – A or CALABARZON which comprises 6 provinces namely, Cavite, Laguna, Batangas, Rizal and Quezon. This region is one of the tourism hot spots in Philippines and it is also susceptible to disasters like volcanic eruption, earthquake, flooding of its coastal areas and one of the most affected areas in Philippines next to National Capital Region by COVID-19 pandemic. According to the CALABARZON Regional Development Plan 2023-2028 prepared by the National Economic Development Authority (NEDA), the escalating losses and damages incurred because of disasters underscore the imperative of fostering resilience within this region. It is important to measure the resilience of tourism enterprises as it is vital in determining their capability and capacity to cope up and recover from the socio-economic impacts caused by these disasters. A total of 101 Department of Tourism (DOT) accredited accommodation establishments have participated in the study which were represented by their respective managers. The researcher measured the tourism resilience index of resort hotel industry of Region IV A (CALABARZON) using six (6) indicators namely, business operational resilience, disaster preparedness, marketing, workforce, use of national and local resources, and resource access and knowledge adopted from Tourism Resilience Index developed by Mississippi Alabama Sea Grand (MASGP) and National Oceanic and Atmospheric Administration of US Department of Commerce (NOAA). Moreover, comparison on the tourism resilience assessment of resort hotels when grouped according to their enterprise profile and managers profile was further analyzed.

THE SIGNIFICANCE OF TOURIST CONSUMPTION FROM THE PERSPECTIVE OF ORGANIZING MUSIC FESTIVALS

This paper explores the importance of tourist expenditure in the context of organizing music festivals. Music festivals have become crucial elements of cultural and tourist experiences worldwide, attracting a large number of visitors from different parts of the globe. This paper analyzes the impact of tourist spending on the economy and local communities, with a specific focus on the organization of music events. A particular emphasis is placed on the organizational aspects of music events, from the meticulous planning and execution to the intricate interdependence with economic variables. By zeroing in on the organizational intricacies, we aim to uncover the holistic impact of music festivals on both the local and global stage. This exploration extends beyond the mere numerical evaluation of economic contributions; it encompasses the indirect effects on local businesses, the socio-cultural dynamics of communities, and the long-term sustainability of these cultural celebrations. In essence, this topic aspires to provide a comprehensive understanding of how the synergy between tourist expenditure and the organization of music festivals shapes not only the economic landscape but also the intricate tapestry of local communities. It is important to know the transformative potential of music festivals, offering insights that extend beyond the realm of entertainment to inform strategic decisions for organizers, policy makers and stakeholders. The economic impact of music festivals goes beyond the revenue generated by ticket sales. Tourist expenditure injects funds directly into the local economy, benefiting various sectors. Accommodation establishments thrive during festival periods, local vendors experience heightened sales, and transportation services witness increased demand. Additionally, festivals may stimulate the creation of temporary employment opportunities, fostering a short-term economic boost. However, to maximize the positive impact, organizers and local authorities must strategically plan for the influx of visitors.

Sustainability and efficiency of rural accommodation business: an approach in the main tourist region of southern Europe

PurposeThe objective of this study is to determine the efficiency of tourist accommodation companies located in the main tourist area of southern Europe as one of the three elements of the local sustainable development triangle.Design/methodology/approachThe analysis, carried out using the data envelopment analysis (DEA) methodology on 130 companies, has obtained that from the CCR perspective (results-oriented method when companies present constant returns on the input variables).FindingsThe companies involved are quite inefficient, while which from the BCC perspective (where the input and output variables used in the company respond to a variable and not constant scale) are quite efficient. The efficiency of these companies in the seven provinces of Andalusia has also been analysed to determine if there are patterns that differentiate them and thus be able to propose strategies that improve the sustainability of these territories. The conclusions of the study indicate the need to improve the operational efficiency of rural accommodation companies.Originality/valueThe analysis of efficiency in the hotel sector and even more so in the rural tourism sector is relatively scarce in the literature, especially in Spain. More specifically, Rubio and Román (2006) have demonstrated the existence of scale inefficiencies in hotels, but no evidence has been found in previous studies that this behaviour carries over to accommodation establishments located in the destinations under study.

Analysis of the website of hotels with sustainable tourism certificate: The case of Türkiye

The aim of the research is to examine the sustainability practices of hotels with sustainable tourism certificates. For this goal, between the dates of 06.01.2023 and 11.03.2023, a content analysis was conducted on the websites of 119 accommodation establishments that hold a Tourism Operation Certificate from the Ministry of Culture and Tourism of the Republic of Türkiye, which are listed on the website of the Türkiye Tourism Promotion and Development Agency. As a result of the content analysis, a total of 4 main categories and 32 subcategories were identified, which are sustainable management, support for social and economic benefits of the local community, cultural heritage, and environmental policies. It was determined that the accommodation establishments with sustainable tourism certification are mainly located in Antalya (73), Istanbul (17), and Muğla (14). As a result of the research, it was determined that most of the hotels with sustainable tourism certification did not provide any information on their websites regarding being a sustainable hotel. In addition, it was found that the hotels' websites mostly emphasized equal opportunities for employees, involvement of staff in the implementation and development of sustainability policies, providing various training to personnel regarding their responsibilities, energy conservation, preservation of biodiversity and resources, water conservation, reduction of greenhouse gas emissions, and implementation of social service activities.