Background: The Badan Perlindungan Konsumen Nasional Republik Indonesia (BPKN RI) is a government institution dedicated to protect consumer rights nationwide. In August 2022, instances of kidney disorders affecting children emerged in various regions of Indonesia, necessitating BPKN’s involvement in addressing these cases. Purpose: This study examines how crisis communication factored into BPKN RI’s crisis management strategy during the 2022 outbreak of atypical progressive acute kidney injury (APAKI) in children. Methods: The theoretical framework guiding this research encompasses organizational theory, corporate communication theory, crisis communication theory, and crisis management theory. Employing a descriptive qualitative approach, data collection involves interviews, internet observations, and document analysis. Interviews were conducted with key figures, including the secretary of BPKN RI, the Public Relations and Education Division of BPKN RI, and the Investigation Team for APAKI cases in children. Results: The research findings reveal that BPKN RI’s crisis management process involves identifying the crisis, analyzing its implications, isolating the crisis, formulating a strategy, and implementing a crisis control program, with crisis communication as the fundamental element of the crisis management strategy. Conclusion: BPKN RI’s crisis management strategy prioritizes public welfare, ensuring easy public access, and maintaining transparency and honesty. Implications: BPKN RI disseminates regular and periodic information to the public, designates the Chairman of BPKN RI as the spokesperson, monitors community sentiments and media coverage, and establishes a public information center.

Background: Aceh Jaya Regency is currently deeply committed to developing regional tourism as part of the community’s economic recovery following the 2004 tsunami disaster. The Aceh Jaya government has established five tourism villages and identified ten flagship tourism destinations, which are supported by Aceh Jaya Regent Regulation No. 10/2019 on Halal Tourism. Marketing communication is not only useful in connecting tourism businesses with consumers in the post-disaster tourism industry but also essential for emphasizing the differentiation of tourism products and providing added value to potential tourists. Purpose: This research is urgent because it provides an in-depth analysis of post-disaster tourism marketing communication management in Aceh Jaya Regency using the SOSTAC approach. Methods: This research used qualitative methods, with data gathered through interviews, focus group discussions, and field observations. Moreover, data analysis employed thematic analysis to categorize certain themes and obtain analytical generalizations. Result: The research showed that the Aceh Jaya government has implemented a post-disaster tourism management process that includes various aspects, such as identifying tourism potential, empowering local communities in the tourism sector through partnership programs, developing supporting infrastructure, and promoting tourism. This is done because the local government is fully aware that sustainable tourism development will have a positive impact on the economic growth and welfare of the people of Aceh Jaya. Implications: The findings of this study suggest that adopting the SOSTAC approach in future post-disaster tourism marketing communication strategies, supported by policy, can have a multiplier effect on the economic growth of the community.

Background: The role of the community in introducing, communicating, or promoting Tarumajaya Tourism Village to the wider community outside is vital. Community Information Group (KIM) Cerdas Tarumajaya has a strategic role in connecting local communities with tourism and developing the tourism potential of Tarumajaya Village and the visibility of Tarumajaya as a leading tourist destination. Purpose: This study examined how KIM Cerdas Tarumajaya as public relations implemented strategies to enhance local potential and promote Tarumajaya as a leading tourist destination, and why these strategies were used. Methods: This study used a case study approach. Results: The communication and promotion of Tarumajaya tourism village cover the campaign for Tarumajaya as a whole tourist destination and a highlight for each attraction within the village, such as Situ Cisanti, Kilometre 0 Citarum, Paesan Hill, Pakawa Pine Forest, and Tawides. Every tourism site wants to be communicated and marketed simultaneously. Furthermore, the communication and promotion do not emphasise the differences between one tourist attraction and another. However, regardless of the achievement, the social media management of Tarumajaya Tourism Village is less consistent. Conclusion: Tarumajaya Tourism Village’s communication and promotion lack concentration and consistency. Implications: The success of communication and promotion depends on tourism differentiation, communication messages, and the consistency of information handling.

jurnal komunikasi; ilmu; kajian; penelitian; artikel; media; riset; komunikasi kesehatan; komunikasi politik; komunikasi sosial; analisis teks; metode; ilmiah; komunikasi bisnis; antarbudaya; organisasi; pendidikan; journal; communication

Background: Pangandaran, situated within the province of West Java, is considered a region susceptible to natural disasters, leading to significant material damages and, unfortunately, loss of human life. This particular calamity has attracted the attention of various stakeholders, encompassing the local government, affiliated organizations, social communities, volunteers, and numerous others. The circumstances mentioned above have led to the development of participatory communication initiatives to promote cooperation in disaster management. Purpose: This study aims to ascertain the factors contributing to heteroglossia, discourse, polyphony, and collaboration among communities and volunteers. Methods: The research method utilized in this study is a descriptive study, incorporating a range of data collection techniques, including in-depth interviews, observation, and literature analysis. Furthermore, to conduct comprehensive data analysis, this study involves data reduction, data display, conclusion derivation, and verification. Moreover, the technique employed for data source identification involves systematically classifying stakeholders, including individuals affiliated with institutions and community members/volunteers who actively participate in collaborative efforts to address disaster-related issues in the Pangandaran Regency. Additionally, the study involved a cohort of five key informants deliberately chosen to represent the community under the study. Results: The study results indicate that, despite differences in tasks, responsibilities, roles, and level of expertise within the community or volunteers, they are willing to exchange knowledge, drawing on their viewpoints openly. Furthermore, the dialogue process that unfolds among the community/volunteers takes the form of a democratic discussion to attain consensus in their respective roles. Conclusion: Communities/volunteers have established collaborative efforts grounded in their understanding, awareness and commitment to assisting individuals affected by adverse circumstances. Moreover, shared norms and beliefs have guided their robust, extensive relationships and networks.

Background: Instagram allegedly hid the number of likes due to its alleged negative effect. However, it now allows users to choose their visibility settings. Users can either hide or show the number of likes, which has become a conversation topic among users. Some users responded positively, while others had less favorable responses. Moreover, because they consider the “like” feature one of Instagram’s key differentiators, some users hide the number of likes while others continue to display them. Purpose: This study explores users’ choices in configuring Instagram-like settings and their underlying motivations. Additionally, the study also examines the role of Instagram-Likes in boosting self-confidence. Method: This research used a quantitative descriptive method involving 703 students from the Communication Science Study Program at Halu Oleo University, Indonesia. The sample consisted of 70 individuals aged 18 to 24. The data analysis used descriptive statistics to provide a general overview of each variable, displayed with a frequency chart. Researchers also used qualitative data for comparative purposes to enhance research results. Result: Most respondents chose to indicate the number of likes, categorizing their motives into neutral, positive, and negative categories. Instagram likes are a relatively insignificant aspect of life. On the positive side, they can offer benefits to users, such as validation and recognition. Conversely, flaunting one’s likes can be viewed as seeking validation or showing off. It is worth noting that some individuals who conceal the visibility of likes do so to safeguard their self-esteem and mental well-being. Another finding from this study is that Instagram-Like can strengthen their self-confidence. Conclusion: Instagram users have complete control over the Instagram-like options that allow them to hide their like count or not. Instagram-Like can increase self-confidence. The consideration of ‘likes’ as a manifestation of praise, appreciation, acceptance, admiration, and love from others is a prevailing sentiment among individuals. Implication: The researchers expect this research will provide new insights into using social media wisely for positive mental health.

Background: The development of information technology has transformed rural communities from their traditional focus on local matters to being integrated into the global society. This shift significantly affects media consumption and production and consequently changes the way people interact with one another as they socialize in both real life and cyberspace. Purpose: This study aimed to find out the communication construction of rural communities living in Carangwulung Village, Wonosalam District, Jombang Regency. Methods: By using a phenomenological approach, the researchers revealed the experiences and meanings of individuals in this phenomenon. In-depth interview was the main data collection technique in this study. Results: The results of the study unveiled a transformative shift in the way rural communities interact and communicate, attributable to the pervasive influence of information technology. Historically, rural communities have been characterized by close-knit bonds, where face-to-face interactions in communal gatherings, festivals, and local meetings were the norm. These events often served as both social and informational hubs, fostering a sense of unity, shared identity, and mutual support. Conclusion: As technology permeates every aspect of life in Segunung traditional village, the shift towards virtual interactions is inevitable, impacting the collective nature of the community. Implications: The presence of the internet changes the communication construction of rural communities where life and community activities become easier by living in a world with real reality and part of cyber society.

Background: Indonesia is a country that is highly susceptible to volcanic disasters. One potential measure the community can take is to utilize social media platforms to participate in disaster mitigation efforts. The hashtag #Semeru exemplifies the utilization of social media in disseminating information regarding volcanic disasters. It became a trending topic on Twitter regarding the information on the eruption of Mount Semeru at the end of 2021. Purpose: The primary objective of this research is to examine the operational mechanisms of the Mount Semeru eruption early warning system on Twitter. Furthermore, the objective is to determine the key actors responsible for disseminating early warning information on Twitter. Methods: This study employed the Social Network Analysis (SNA) method. Results: The findings show that the network distribution pattern of the Semeru eruption early warning system has a radial communication network pattern with indicators of low network density levels. The actors @fiersabesari, @bnonews, @asumsico, @disclose.tv, @jawafess, and @insiderpaper have a proximity centrality value of 0 due to their lack of acquaintance. On the other hand, two actors possess a closeness centrality value: @melodiysore with a value of 0.8 and @daryonoBMKG with a value of 0.2. This study highlighted that the actors involved in disaster management and mitigation had a level of popularity that ranked outside the top 10. Conclusions: The information network system for the early warning of the Mount Semeru eruption on Twitter forms a network distribution with a radial communication pattern that is concentrated at one point and acts as a key actor. Eight key actors play a role in disseminating early warning messages, specifically @fiersabesari, @daryonoBMKG, @bnonews, @asumsico, @disclose.tv, @theinsiderpaper, @melodiysore, and @jawafess (community). Implications: This study demonstrates the benefits of using Twitter as a timely indicator for disasters, notably the eruption of Mount Semeru. It can effectively engage the community and government in disseminating early-warning information about volcanic eruptions.

Background: The development process of digital literacy is gradual and significantly influenced by parenting style. How parents raise their children significantly impacts how well-trained adolescents are in media-related behaviour. Purpose: The study aims to examine the relationship between the digital literacy levels of adolescent - students at the Faculty of Communication Science, Universitas Islam Bandung - and the parenting styles they experience within their families. Methods: This research employed a quantitative approach within the positivistic paradigm. It involved a sample of 120 students. Results: This study revealed that adolescents from families with authoritative parenting styles exhibited higher levels of digital literacy than those from authoritarian, permissive and neglectful families. Meanwhile, adolescents from neglectful family backgrounds demonstrated the lowest degree of digital literacy. These findings provide a foundation for developing adolescent digital literacy and, consequently, promoting cyber wellness by achieving a balance between online and offline life. Conclusion: This research indicated no significant relationship between parenting style and students’ digital literacy at the Faculty of Communication, Universitas Islam Bandung. Implications: Nevertheless, it is worth noting that students raised within a family with an authoritative parenting style tend to exhibit higher digital literacy abilities, although the difference is not statistically significant. This study also introduces a comparative theory, highlighting the contrast between students, who are digital natives, and their parents, who can be considered digital immigrants.

Background: The issue of climate change and the environment has not become the primary focus of the media in Indonesia, but it is frequently featured in the news. This occurs because the media fulfils its function as a provider of information. Purpose: This study seeks to explain how cyber media constructs climate change and environmental issues in the news. Methods: Research with a qualitative approach and qualitative descriptive methods, with critical discourse analysis as the data analysis technique. The websites Kompas.com, Okezone.com, and Suara.com are the subject of study. Results: According to the study, climate is the word that appears the most frequently in the text of the three media. Change is the term that appears most frequently on Kompas.com and Suara.com. Indonesia is the most popular search term on Okezone.com. At the level of production, cyber media lacks an agenda-setting team, a dedicated channel, or a specialized team devoted to the environment and climate change. At the social level, they only generate news related to the environment and climate change if it has gone viral and is trending on social media. Conclusion: The research concludes that there are both distinctions and similarities among the three cyber media in terms of the words that appear most frequently in news articles about environmental issues and climate change. They lack agenda-setting, a dedicated channel, and a specialized team. They are oblivious to environmental issues and climate change. Implications: The research has implications for agenda setting from theoretical implications. The media does not set an agenda and only follows the viral, trending, and important public issues. The implication is that cyber media gives viral issues a news value.