Purpose This paper aims to explore strategies for fostering emergent resilience in employees within global digital business communication. As organizations increasingly rely on digital technologies, workforce adaptability and resilience become essential for maintaining competitiveness and efficiency. This study integrates theoretical perspectives with practical applications to develop a framework that enhances workforce resilience amid technological change and globalization. Design/methodology/approach This conceptual paper applies three key theoretical frameworks: Social Learning Theory, the Technology Acceptance Model (TAM) and Diffusion of Innovations Theory. By analyzing how employees learn, adopt and integrate digital communication technologies in the workplace, this study synthesizes recent literature to identify effective training programs, digital literacy strategies and leadership approaches that support resilience. Findings The analysis highlights the importance of adaptive training programs, digital literacy development and leadership support in fostering resilience. Key findings indicate that mentorship, experiential learning and a culture of continuous upskilling contribute to employee adaptability. Challenges such as digital skill gaps, generational differences in technology adoption and resistance to change are addressed with targeted training strategies. Originality/value This paper contributes to the discourse on workforce resilience by offering a theoretically grounded and practically applicable framework for training employees in global digital business communication. By bridging theoretical models with real-world applications, it provides valuable insights for organizational leaders, HR professionals and training specialists seeking to develop adaptable and competitive workforces in an increasingly digitalized global economy.

Purpose The study aims to offer a comprehensive overview of factors influencing financial innovation adoption and its role in promoting financial inclusion. It addresses three key questions: What do we know? How have we acquired this knowledge? Where should future research focus? By answering these, the study bridges gaps and resolves conflicting perspectives, providing a conceptual framework and highlighting future research areas. Design/methodology/approach A systematic literature review is conducted using the TCCM framework on 75 selected articles from 215 initially identified in the Scopus database. VOSviewer software pinpoints the most cited journals, articles and keywords to track trends. Findings The study presents a conceptual framework, highlighting the antecedents, outcomes and moderators of financial innovation adoption. It calls for more research on emerging innovations like CBDCs, AI and crowdfunding. Social implications The study offers insights for researchers, policymakers and strategists, suggesting the use of quantitative methods for more reliable results. Originality/value This paper connects financial innovation adoption with financial inclusion, mapping current research, and identifying key journals, countries and methodologies using VOSviewer.

Purpose This study aims to analyse retracted articles in gender studies (2016–2025) to identify trends, duration from publication to retraction and key subject areas. It also examines the journals, publishers and countries involved, alongside the reasons for retraction and their subsequent academic impact. Design/methodology/approach Bibliographic data was sourced from the Retraction Watch Database, currently owned by CrossRef. Article altmetrics were gathered from Altmetric.com through its API using Python. The collected datasets were then processed and comprehensively analysed using the analytical tools in MS Excel and Tableau for visualisation. Findings The study found a sharp spike in retractions in 2023 (28.31%), as most retractions occurred within two years of publication. Subjects like medicine-healthcare (41.57%) and education (28.92%) dominated retractions. Major publishers like Hindawi (16.87%) Elsevier (12.05%) and Springer (12.05%) accounted for significant shares. Geographically, China (25.30%) and the USA (15.66%) led in retractions. The primary reasons for retraction included data or result issues (24.10%) and lack of transparency (16.87%). Notably, politically sensitive topics, such as gender dysphoria and vaccine misinformation, garnered high Altmetrics. Inconsistent retraction labelling and a lack of clear watermarks further exacerbated the dissemination of flawed research. Originality/value As the first comprehensive investigation into retracted gender studies literature, this study is original in identifying retraction trends, reasons, timelines and societal influences distinct from other disciplines. This study highlights how inconsistent retraction processes directly undermine research integrity, transparency and scholarly trust within a publicly scrutinised academic domain.

Purpose In the context of ongoing technological advancements, organizations are increasingly required to prioritize workforce adaptability and the development of relevant skill sets as foundational prerequisites for fostering innovation. Recent discourse has emphasized the critical role of digital competencies; especially, technology literacy and self-directed learning readiness as key facilitators of an employees’ innovative work behaviour. Extant literature affirms the contribution of such behaviour to organizational competitiveness and sustainability, primarily through the enhancement of employee capabilities. However, limited scholarly attention has been directed towards understanding how these digital competencies interact with knowledge sharing to reinforce innovative outcomes. This study aims to address this gap by examining the influence of technology literacy and self-directed learning readiness on innovative work behaviour, and by exploring the mediating role of knowledge sharing in these relationships. Design/methodology/approach Data were collected from 247 employees through purposive sampling and analyzed using partial least squares structural equation modeling (PLS-SEM). Findings Self-directed learning readiness was found to be a strong predictor of innovative work behaviour. Furthermore, while technology literacy exhibited a significant direct effect on innovative work behaviour, this relationship was not mediated by knowledge sharing. In contrast, knowledge sharing was found to partially mediate the association between self-directed learning readiness and innovative work behaviour. Implications This study offers a valuable theoretical contribution by integrating self-directed learning readiness, technology literacy and knowledge sharing into a cohesive framework for understanding innovative work behaviour. It challenges conventional assumptions by emphasizing the interplay between individual learning capacity and collaborative exchange as key drivers of innovation in digital settings. From a practical perspective, the findings provide organizations with actionable strategies to foster innovation, such as developing continuous learning systems, aligning technology training with strategic goals and embedding knowledge sharing into daily work routines. Originality/value This study introduces a novel research direction that explores the interplay between technology literacy and self-directed learning readiness in fostering workforce innovation. It offers valuable insights for organizations aiming to enhance continuous learning and innovation capabilities. Moreover, the study advances theoretical understanding by highlighting the mediating role of knowledge sharing in the relationships between technology literacy, self-directed learning readiness and innovative work behaviour.

Purpose The purpose of this study is to determine the publication outputs based on academic rank, gender and reservation category. It demonstrates whether publication counts differ by gender while controlling for academic rank, reservation category and discipline. Moreover, the study examines the performance of faculty employed through the reservation policy compared with that of faculty recruited through the open category. Design/methodology/approach This quantitative study examines the research productivity of 471 faculty in university settings. Faculty publication records were extracted from Scopus. Bibliometric analysis and statistical methods, including t-tests, chi-squared tests and data envelopment analysis, were conducted in R. Findings The Welch t-test examining research productivity by gender across academic ranks reveals no statistically significant difference in publication counts at the Associate Professor rank. However, at the Assistant Professor and Professor ranks, the p-value indicated a statistically significant difference in the research output. Furthermore, this study provides factual information on the implementation of the reservation policy in an academic setting. The efficiency analysis found no evidence to support the opinion that faculty employed through reservation policies reduce research productivity. In fact, it revealed that faculty recruited under the reservation policy perform on par with their counterparts. In some academic disciplines, they perform as well as, or even better than, those hired under the open category. Originality/value This study emphasises the importance of assessing the impact of the reservation policy to substantiate the stance taken on this initiative. Moreover, to promote transparency in the implementation of this policy and to gain insights into its effects and impact, the study recommends conducting more in-depth research.

Purpose The purpose of this study was to assess the health information needs and accessibility among first-time mothers in Tanzania with reference to Dar es Salaam City. Design/methodology/approach A cross-sectional research design was used to collect data from 201 conveniently selected first-time mothers. Purposive sampling was used to recruit six key health professionals for interviews. Data from the first-time mothers were collected using structured questionnaires, while interview data were gathered from the health professionals. The study was conducted in three selected hospitals located in the Ilala, Temeke and Kinondoni districts of Dar es Salaam, Tanzania. Findings The findings of this study indicate that first-time mothers primarily need information related to nutrition and diet. Caesarean delivery was found to be statistically significantly influenced by the respondent’s marital status, education level and type of hospital, average monthly income and gestational age. In addition, age category, household size and hospital type had a significant positive influence on access to health information. Research limitations/implications This paper provides practical recommendations for understanding the health information needs of first-time mothers and for formulating programs and strategies to improve the sharing and accessibility of health information. Practical implications The study findings can help health care providers and policymakers improve the delivery of maternal health information for first-time mothers in Dar es Salaam. Identifying information needs and access barriers can support better antenatal and postnatal education. The results may also inform community-based and digital health interventions to enhance informed decision-making and maternal-child health outcomes. Originality/value To the best of the author’s knowledge, there is limited existing research specifically focused on identifying the health information needs and accessibility challenges faced by first-time mothers in Dar es Salaam, Tanzania. This study fills that gap by providing context-specific insights that can inform targeted interventions, improve maternal health services and guide future research in similar urban settings.

Purpose This paper aims to investigate the determinants of information and knowledge sharing (IKS) behaviors in virtual communities, aiming to understand the factors that facilitate or hinder IKS within these digital environments. Design/methodology/approach A systematic literature review (SLR) methodology, following the guidelines by Kitchenham and Charters (2007), was used to analyze 76 empirical research papers. Findings The study identifies that IKS is influenced by a complex interplay of various factors. Over 100 factors affecting IKS behaviors within virtual communities were categorized into individual, social, organizational and technological groups. Individual factors, such as self-efficacy, learning motivation and attitude toward sharing, are frequently significant. Social factors such as trust, reciprocity and social presence also play a crucial role. Organizational factors, though varied, remain under-researched. The most studied technological factors were those related to perceived ease of use of technology, usefulness of technology and cost. Research limitations/implications The study is based on a systematic review of 76 empirical research articles. While this is a substantial number, it may not encompass all relevant studies, potentially omitting significant research because of publication bias or the selection criteria used. The identified factors influencing information and knowledge sharing are drawn from existing literature, which might be context-specific. Thus, the generalizability of these factors across different types of virtual communities and organizational contexts may be limited. Practical implications The findings highlight the importance of considering multiple dimensions when promoting IKS in virtual communities, particularly the roles of individual and social factors. Organizations are encouraged to focus on under-explored areas, such as the influence of organizational culture. Originality/value This study contributes to the IKS literature by systematically identifying and categorizing key factors influencing IKS in virtual communities. It emphasizes the need for further research on less-studied areas such as organizational influences.

Purpose This study aims to address the fragmented and theoretically underdeveloped state of Knowledge Management (KM) research in social purpose organizations. While KM is critical for social purpose organizations, the existing literature is geographically biased towards high-income nations and lacks a cohesive framework to guide research and practice. This paper’s primary objective is to identify these critical research voids and propose a comprehensive model to advance the field. Design/methodology/approach A systematic review guided by the Scientific Procedures and Rationales for Systematic Literature Reviews framework was undertaken, involving the analysis of 48 studies. RStudio and Excel were used to examine and synthesize bibliographic data. A revised conceptual model of integrated KM processes, adapted from Lettieri et al. (2004), is presented based on the findings. Findings The study’s analysis reveals significant gaps in the literature. Thematically, while knowledge sharing and creation are well-documented, there is a lack of research on critical processes like knowledge protection, knowledge retrieval, knowledge spillover, knowledge disconnection and counterproductive knowledge behaviours. The Theory, Context, Characteristics, Methods analysis highlights a lack of theoretical anchoring, contextual diversity and methodological robustness in existing studies. It identifies notable gaps through systematic analysis, offering a strategic roadmap for future inquiry. Research limitations/implications Contextually, the field is dominated by studies from high-income countries and large organizations, limiting the applicability of findings to social purpose organizations in the global South and to smaller organizations. Methodologically, there is a heavy reliance on qualitative studies and a scarcity of longitudinal research. Originality/value This paper makes three distinct contributions. Firstly, it provides the first comprehensive map of the KM in social purpose organizations field using a rigorous hybrid review method that clearly outlines its intellectual structure. Secondly, it proposes a novel integrated KM process model tailored for social purpose organizations, offering a much-needed theoretical framework that synthesizes disparate KM activities. Thirdly, by systematically identifying key theoretical, contextual and methodological gaps, it provides a detailed agenda to guide a new generation of more inclusive and impactful research in the field.

Purpose Buy Now, Pay Later (BNPL) is a novel, increasingly popular financial service system that allows customers to pay for a product in interest-free instalments. This paper aims to determine the factors affecting BNPL usage and their effect on customers’ financial and overall well-being. Design/methodology/approach This paper covers two cross-sectional quantitative surveys across genders. In total, 804 respondents, containing 413 males and 391 females, were considered for this study. The “partial least squares-structural equation modeling (PLS-SEM)” was applied to test the hypotheses. Findings The results exhibited that financial self-control reduces BNPL usage; however, customer trust and impulsive buying increase BNPL usage across genders. Furthermore, transaction convenience reduces BNPL usage in male customers but enhances BNPL usage in female customers. Notably, BNPL usage is related to increased financial well-being (“i.e. current money management stress, expected future financial security”) and overall well-being. Likewise, “current money management stress” negatively impacts, while “expected future financial security” positively affects customers’ overall well-being. Practical implications This paper has a unique perspective on the growing field of BNPL research, inspiring the understanding of how BNPL services impact overall well-being across genders. Given the adverse impact of BNPL use on customers’ financial and overall well-being, BNPL service providers are advised to take responsibility for preventing customers from falling into a debt cycle and promoting responsible purchasing habits. Originality/value The novel research model contributes to earlier knowledge by delivering empirical insights to analyze the effect of proposed antecedents on BNPL usage among customers. According to the researchers, this paper is the early empirical effort to investigate how BNPL services affect customers’ overall well-being in India’s National Capital Region (NCR).