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Logic of crisis management practice in handling the COVID-19 pandemic: Experiences from two Swedish public-sector organizations.

This study aims to examine the ambiguity and uncertainty surrounding crisis management and the implementation of national recommendations in two public-sector organizations during the initial phase of the coronavirus disease 2019 (COVID-19) pandemic. This study is based on two case studies: a municipality and a county administrative board in Sweden. Data were collected through interviews, surveys, and participation in meetings, and they were analyzed using a practice theory lens. The results demonstrate a lack of knowledge and uncertainty regarding the crisis management structure, leading to conflicting interpretations of rules, recommendations, and decision-making procedures. The somewhat uncoordinated response from central authorities had a significant impact on local handling of the crisis, requiring higher management to spend considerable time interpreting the regulations and adjusting them to the local situation. The lack of clear decision procedures and support from higher management creates frustration and anxiety among operational managers. Organizations struggle to keep up with fast-changing guidelines and implement them effectively, resulting in an increased workload and challenges in prioritizing resources. The study also reveals concerns about the long-term consequences and ability to maintain quality in core activities during a wide-ranging crisis as the COVID-19 pandemic.

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Software simulation of emergency evacuation and providing corrective measures in hospital buildings.

Emergency evacuation from hospitals is a complicated process. This is on account of multiple categories of occupants of hospitals at any given time. This study was conducted using simulation, which simulated emergency evacuation in a teaching hospital. The aim was to identify defects in stairways and exit doors to propose design modifications to facilitate emergency evacuation. This cross-sectional study was conducted using Pathfinder software. The stages of the study included (1) map and model preparation, (2) field study, (3) simulation of evacuation, and (4) making feasible changes in the dimension of the hospital stairways and exit doors and examining its impact on the efficiency of evacuation processes. In the case where all people can move on their own, the evacuation time was 129.7 seconds. If the occupants of the beds and wheelchairs needed assisted evacuation, the evacuation time was 733.3 seconds, which increased by more than five times. If there were impediments in the building corridors, the evacuation was not complete, and 36 percent of the people could not be evacuated. By considering modification of around 58.6 percent in width and/or area of exit dimensions based on the field visit and its feasibility without making major structural changes, there was a reduction in the evacuation time by 46 percent. The results showed that the modifications of passages could make significant improvements in the evacuation process. This would also lead to the reduction of evacuation time in emergencies.

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Communication preferences during the recovery phase of a hurricane disaster: Rural residents prefer face-to-face interaction.

The recovery phase of the emergency management cycle is understudied. This research aimed to understand the communication preferences of rural residents with low literacy during the recovery phase of a hurricane and flooding disaster. During October and November 2019, three focus groups (n = 32) were conducted with members of church congregations in three small townships in eastern North Carolina. Audio recordings were transcribed and coded for communication preferences and themes. Participants were primarily non-White (62 percent), over age 55 (78 percent), and a majority (70 percent) had completed high school or less education. The primary communication preference for the recovery phase was face-to-face. Television (TV) was seen as an approach to disseminate dates and times for local in-person meetings and provide phone numbers to speak with a "live" person. Social media was not a dominant communication preference. Themes that emerged included the following: (1) governmental response related to repairs and buyout following past hurricanes has been too slow; (2) the elderly and those with low literacy seek in-person attention in their towns; (3) residents feel "forgotten" because resources are concentrated in the county seat. Rural residents prefer face-to-face communication in the recovery phase. Multiple approaches to communication may be most effective to distribute recovery phase opportunities.

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